About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

Description

Data Systems Analysts, Inc. (DSA) is seeking a TS/SCI-cleared Software Engineer / Developer to design, build, and secure modern applications within a classified cloud environment. The engineer will develop containerized, cloud-native solutions using AWS GovCloud, integrate DevSecOps pipelines, and apply infrastructure as code (Terraform) to ensure repeatable, secure deployments.

The selected candidate will collaborate with cybersecurity, infrastructure, and mission teams to modernize legacy systems, integrate APIs, and deliver scalable capabilities across hybrid environments following Agile / Scrum principles.

This position is onsite in Charlottesville, VA.

Responsibilities:

• Design, develop, and deploy secure, cloud-native applications and services within AWS GovCloud.
• Implement and maintain CI/CD pipelines with integrated static / dynamic security scanning.
• Build and automate infrastructure provisioning using Terraform and Infrastructure as Code (IaC) best practices.
• Develop and integrate RESTful APIs connecting mission and enterprise systems.
• Containerize and orchestrate workloads using Docker and Kubernetes.
• Apply secure coding standards and remediate vulnerabilities identified through code or pipeline scans.
• Collaborate in Agile sprints, performing peer reviews, backlog refinement, and sprint demos.
• Document system design, deployment, and operational procedures for accreditation packages.
• Support modernization and cloud migration initiatives from on-premise to AWS architectures.

Required Education, Certifications and Security Clearance

• BS in Computer Science, Software Engineering, or related field
  
  • Experience may be substituted for degree.
• TS/SCI Clearance
• DoD 8140 (8570) IAT Level II Certification

Requirements Experience/Qualifications:

• Minimum 4 years of experience developing, deploying, and securing applications within DoD or federal environments.
• Proficiency in JavaScript / TypeScript using frameworks such as React, Angular, and Express.js.
• Understanding of REST API design, data serialization (JSON / YAML), and API documentation (OpenAPI / Swagger).
• Hands-on with Terraform and AWS GovCloud services (EC2, Lambda, API Gateway, S3, IAM).
• Knowledge of containerization technologies (Docker/podman)
• Experience with GitLab CI/CD and secure DevSecOps pipelines.
• Familiarity with OWASP Top 10, static / dynamic code analysis (SonarQube or equivalent), and secure coding principles.
• Experience with Agile development and collaboration using Atlassian tools (Jira, Confluence) and Git.

Preferred Experience/Qualifications:

• AWS certification at associate level.
• Experience deploying and managing Terraform modules for multi-environment AWS or hybrid architectures.
• Familiarity with Kubernetes, OpenShift, or container orchestration at scale.
• Experience developing and integrating secure REST APIs across distributed systems.
• Knowledge of database technologies such as PostgreSQL, DynamoDB, or MongoDB.
• Experience integrating messaging and event-driven services using Amazon SQS or Kafka.
• Experience building responsive web applications using React or Angular with secure API integration.
• Experience developing IaC automation and CI/CD pipelines with integrated security testing.
• Exposure to Zero Trust, DevSecOps governance, or cloud migration initiatives within DoD environments.

#DSA209

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WHAT WE DO

Our AI and Technology consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives. We’re known for making realistic, data-driven decisions that deliver value in tangible ways to our clients. Our clients ask for us on projects that require a superior combination of technical and business capabilities, people and management skills, and a collaborative mindset. We excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces.

We are actively looking for professionals in the following areas:

• Agile Transformation
• Cloud and Technology Strategies
• DevOps
• Solution Design
• App Development

The ideal candidate’s experience may include but is not limited to the following:

• Knowledge and experience in one or more Cloud platforms (AWS, Microsoft Azure, Google Cloud, etc.)
• Knowledge and experience in one or more database platforms (i.e. SQL, DB2, Oracle, Postgres, MySQL, NoSQL, etc.)
• Knowledge and experience in multiple software development languages (i.e.  Java, Javascript, C#, C++, Python, etc)
• Knowledge and experience with one or more software frameworks (i.e. .Net, NodeJS, React, Angular. etc.)
• Knowledge and experience with IoT and Edge Computing strategies and concepts   
• Experience collaborating with clients to translate business requirements into technical requirements
• Experience leading and/or contributing at a significant level to project teams in best practices, design principles, and advanced technologies
• Knowledge and experience in both agile and waterfall project management methodologies 
• Experience leading Waterfall to Agile transformation projects of all sizes
• Coaching Agile process and best practices for teams and organizations

A career at SEI extends well beyond providing great service and thought leadership to our clients. Everyone takes an active role in building and managing our business, in an environment that runs counter to traditional consulting firms. Our consultants have a “seat at the table” and contribute to growing our business in ways that align to their interests such as growing business development opportunities, conducting interviews to support our hiring process, managing internal initiatives that build our brand or organizing trainings to share what you know with your colleagues. There is no telling what an SEI Consultant will be asked to do on a day-to-day basis – we do what it takes to get the job done.

QUALIFICATIONS

Required-

• Alignment to our core values: Excellence, Participation, Integrity, and Collaboration
• Hungry, Humble, Smart
• Demonstrated business and technology acumen
• Strong written and verbal communication skills
• Understanding and experience solving real business problems
• Proven track record of delivering results
• Experience working with and/or leading a team
• Ability to work across industries, roles, functions & technologies
• Authorization for permanent employment in the United States (this position is not eligible for immigration sponsorship)

Preferred-

• Bachelor’s degree
• 8+ years professional experience
• Experience across our service offerings