About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction. 

Duties & Responsibilities

Key responsibilities include:

● Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
● Maintain an excellent knowledge of our portfolio of products and services.
● Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
● To consistently achieve and exceed sales and retentions targets.
● Direct customers to our online knowledge base to improve their future self service capability.
● Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
● Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role

Skills & Expertise required:

Essential:

● Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
● Self-motivated.
● Sales and/or Customer Service experience in a similar role.
● Excellent verbal and written communication skills.
● Excellent telephone manner.

Desirable:

● Technically minded with strong problem solving & analytical skills
● A good knowledge of the Internet, email, FTP and the world wide web
● An understanding of Hosting & DNS would be an advantage

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events. This is a detail-driven, execution-focused role that supports Sales, Customer Success, and Services by keeping customer systems clean, reliable, and ready for success.

You’ll work behind the scenes to manage data imports, account setup, reporting requests, and operational tasks that directly impact customer experience and internal efficiency.

About the Role

• Consolidate, import, and QA customer data during onboarding and lifecycle events.

• Create, configure, and maintain customer templates and system setups.

• Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion.

• Complete customer and project account setup, tracking status and ensuring accuracy across systems.

• Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms.

• Verify and validate customer information during offboarding and ensure proper data removal from systems.

• Support Sales, Customer Success, and Services teams with contact management and operational requests.

• Assist with preparation for customer business reviews and follow up on customer survey requests.

• Support the creation and maintenance of customer education and enablement content.

• Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency.

• Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

About You!

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.

• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders.

• Experience in B2B account management, client services, or a comparable role preferred.

• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.

• Solid project and task management skills with the ability to prioritize competing requests.

• Ability to translate complex issues into clear, actionable recommendations—both written and verbal.

• Highly motivated, self-directed, and comfortable working independently.

• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.

• Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.).

• Bachelor’s degree in Information Technology or related field preferred, or equivalent experience.

Why Work at Karbon?

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

BioCheffing- Clean Meals for Your Health and Biology

Biospan offers BioCheffing across the US, UK, EU and UAE. This is a luxury nutrition service where you get a private chef in your home, organic clean ingredients and nutrition support. We make personalised healthy food for people.

Why we're hiring

We’re scaling. That means more clients to look after, more chefs to schedule, and cash that needs to move cleanly. We’re hiring a hands-on operator to keep the day-to-day tight: customers happy, chefs organised, billing correct, and processes calm.

What you’ll do

• Customer and chef ops: handle inbox/WhatsApp, onboarding, de-escalate issues, keep updates crisp

• Recruitment flow: source, screen, schedule trials, onboard chefs (and staff)

• Billing & finance admin: invoice runs, refunds/credits, weekly reconciliation

• Light automations: maintain and create simple n8n/Zapier flows

• Compliance admin: NDAs, contractor packs, KYC/IDs, background checks, sales tax management, tidy files

• Process building: creating SOP's and improving company-wide processes

You’ll fit if you

• Have 5–8 years in operations, including team lead experience

• Are confident with Xero/Zoho CRM (or similar)

• Have run recruitment and operations pipelines end-to-end

• Are comfortable with technology and automations

• Communicate clearly, stay calm, and don’t mind getting your hands dirty

Nice to have: health/nutrition, hospitality or staffing background; Looker Studio, Xero, basic SQL/Apps Script.

Location & hours

• Remote (Philippines)

• Core: 17:00–01:00 PH (UK overlap) + occasional late shift for US spillover

Pay & benefits (USD)

• Base: $2500 / month

• Perks: 13th-month pay (PH), HMO after probation

How to apply (3 minutes)

1. Fill our short form (5 questions)

2. Upload your CV 

3. Optional Cover Letter