Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

takealot.com a leading South African online retailer, is looking for a highly talented Data Analyst to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative and hard-working people with integrity to join us.  We offer a market-related total remuneration package, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.

This role will report to the Senior Data Analyst.

Your responsibilities will include:

• Fetching data from internal data sources (using SQL) & preparing it for analysis (using Python & Google Sheets).
• Analysing datasets to answer questions posed by the Marketing Team: Ranging from deep dives into our data to brief analytical questions around our customers and brands.
• Preparing presentations for completed projects.
• Presenting weekly campaign analysis insights for Marketing activities.
• Delivering accurate analysis within tight deadlines.
• Creating, improving and automating marketing reports to assist managers with tracking performance.
• Collecting and analysing customer, marketing, and behavioural data.
• Analysing key metrics, and identifying opportunities to increase campaign performance.
• Developing and presenting learnings from your analyses, including actionable insights and recommendations.
• Assisting with the development and implementation of key marketing KPIs for budgets and plans
• Creating data visualisations and campaign performance reports.
• Monitoring and analysing digital media and marketing trends.
• Turning business questions into functional analyses to test theories.
• Develop, test & deploy Machine Learning models as required by the Marketing analytics Team.
• Conduct analytical support (Analysis requests for marketing and related teams) to generate valuable insight in understanding campaigns and performance
• Prepare and automate reports for analysis
• Assist with data project automation
• Work on forecast model improvements
• Budget / Plan assistance

Attributes required:

• Analytical and data-driven with a demonstrated ability to operate both strategically and tactically.
• Application of strong commercial insights in order to interpret, simulate and model customer behaviour.
• Excellent communication and presentation skills and ability to weave a coherent, compelling narrative around the available data.
• Experience presenting to Senior Management.
• Self-guided learner, self-starter, and curious and passionate about data. You immerse yourself in it and are excited to develop and enhance your marketing analytics skills.
• Ability to work independently, productively, proactively and follow through on all responsibilities to bring projects to a successful conclusion.
• Ability to translate business needs and goals into analytic approach and response
• Ability to work on and prioritise multiple projects that will impact the business at various levels.
• A high-energy with the ability to work in a fast-paced environment
• Solutions-oriented with a can-do attitude
• Highly organised and efficient, with an ability to work towards and meet tight deadlines
• Exceptional attention to detail
• Passion for the brand and customers

Qualifications and Experience:

• Relevant Degree in Statistics, Mathematics, Engineering or Business Science
• 5+ years work experience in an analytics environment.
• Extensive experience working with the Python & SQL programming languages.
• Experience using machine learning algorithms and building predictive models ( i.e. k-means clustering, logistic regression, linear regression) is advantageous
• Practical experience using Excel, Google Sheets for data analysis.
• 2+ years of experience using Looker [advantageous]
• 2+ years of experience using Big Query [advantageous]
• Experience using Google Analytics is advantageous
• Experience in Retail or e-commerce environment is advantageous.
• A grounding in marketing and communication principles

The Environment

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating
• We seek to Employ an Extra Ordinary Mind who:
• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

takealot.com a leading South African online retailer, is looking for a highly talented Data Analyst to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative and hard-working people with integrity to join us.  We offer a market-related total remuneration package, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.

This role will report to the Senior Data Analyst.

Your responsibilities will include:

• Fetching data from internal data sources (using SQL) & preparing it for analysis (using Python & Google Sheets).
• Analysing datasets to answer questions posed by the Marketing Team: Ranging from deep dives into our data to brief analytical questions around our customers and brands.
• Preparing presentations for completed projects.
• Presenting weekly campaign analysis insights for Marketing activities.
• Delivering accurate analysis within tight deadlines.
• Creating, improving and automating marketing reports to assist managers with tracking performance.
• Collecting and analysing customer, marketing, and behavioural data.
• Analysing key metrics, and identifying opportunities to increase campaign performance.
• Developing and presenting learnings from your analyses, including actionable insights and recommendations.
• Assisting with the development and implementation of key marketing KPIs for budgets and plans
• Creating data visualisations and campaign performance reports.
• Monitoring and analysing digital media and marketing trends.
• Turning business questions into functional analyses to test theories.
• Develop, test & deploy Machine Learning models as required by the Marketing analytics Team.
• Conduct analytical support (Analysis requests for marketing and related teams) to generate valuable insight in understanding campaigns and performance
• Prepare and automate reports for analysis
• Assist with data project automation
• Work on forecast model improvements
• Budget / Plan assistance

Attributes required:

• Analytical and data-driven with a demonstrated ability to operate both strategically and tactically.
• Application of strong commercial insights in order to interpret, simulate and model customer behaviour.
• Excellent communication and presentation skills and ability to weave a coherent, compelling narrative around the available data.
• Experience presenting to Senior Management.
• Self-guided learner, self-starter, and curious and passionate about data. You immerse yourself in it and are excited to develop and enhance your marketing analytics skills.
• Ability to work independently, productively, proactively and follow through on all responsibilities to bring projects to a successful conclusion.
• Ability to translate business needs and goals into analytic approach and response
• Ability to work on and prioritise multiple projects that will impact the business at various levels.
• A high-energy with the ability to work in a fast-paced environment
• Solutions-oriented with a can-do attitude
• Highly organised and efficient, with an ability to work towards and meet tight deadlines
• Exceptional attention to detail
• Passion for the brand and customers

Qualifications and Experience:

• Relevant Degree in Statistics, Mathematics, Engineering or Business Science
• 5+ years work experience in an analytics environment.
• Extensive experience working with the Python & SQL programming languages.
• Experience using machine learning algorithms and building predictive models ( i.e. k-means clustering, logistic regression, linear regression) is advantageous
• Practical experience using Excel, Google Sheets for data analysis.
• 2+ years of experience using Looker [advantageous]
• 2+ years of experience using Big Query [advantageous]
• Experience using Google Analytics is advantageous
• Experience in Retail or e-commerce environment is advantageous.
• A grounding in marketing and communication principles

The Environment

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating
• We seek to Employ an Extra Ordinary Mind who:
• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Takealot.com is looking for a highly talented Finance Team Leader [Expenses] to join our Takealot.com Retail team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! 

Purpose of the role: 

To lead and supervise a team of finance professionals, ensuring that they effectively carry out financial tasks, meet deadlines, and collaborate to support the organization's financial goals and operations.

Key responsibilities: 

• Responsible for  expense department end to end
• Build, mentor and lead an effective an independent Accounts Payable team to handle day-to-day responsibilities
• Own the Supplier relationship on behalf of Finance to align business process, trading terms and query resolution
• Develop and implement new process and procedures, to streamline the accounts payable process at scale
• Act as key finance stakeholder in engineering product discussions relating to the Accounts Payable Process, taking responsibility for project completion.
• Work closely with operational teams in developing and implement standardized controls and policies to ensure increased accuracy and improved efficiency on Suppliers
• Quality review of monthly supplier reconciliations, including management and control of creditor aging
• Management of the aging of the expense control account
• Managing daily, weekly and monthly payment cycle
• Managing the efficiency and effectiveness of the supplier onboarding and maintenance process, including continuing development of the process
• Preparation and reporting of key accounts payable metrics
• Monthly reporting of key funding requirements
• Work closely with internal business stakeholders, including Retail, Supply Chain, Logistics and Engineering
• Month end journal processing
• Work closely with accounting team with queries and Balance sheet reconciliation
• Ad-hoc requests from business

Minimum Required Qualification, Experience and Competencies 

• Bachelor's Degree in Finance or relevant qualification
• 3 – 5 years Accounts Payable experience
• Minimum of 2 years proven experience in leading a team
• Experience in Retail and FMCG
• Advanced Excel
• SAGE advantageous 

Skills, knowledge & abilities

• Excellent communication and  interpersonal skills
• Work under pressure
• Continuous improvement- and scaling mindset
• Ability to lead from the front
• Accuracy and attention to detail
• Deadline driven
• Problem-solving skills

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Takealot.com is looking for a highly talented Finance Team Leader [Expenses] to join our Takealot.com Retail team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! 

Purpose of the role: 

To lead and supervise a team of finance professionals, ensuring that they effectively carry out financial tasks, meet deadlines, and collaborate to support the organization's financial goals and operations.

Key responsibilities: 

• Responsible for  expense department end to end
• Build, mentor and lead an effective an independent Accounts Payable team to handle day-to-day responsibilities
• Own the Supplier relationship on behalf of Finance to align business process, trading terms and query resolution
• Develop and implement new process and procedures, to streamline the accounts payable process at scale
• Act as key finance stakeholder in engineering product discussions relating to the Accounts Payable Process, taking responsibility for project completion.
• Work closely with operational teams in developing and implement standardized controls and policies to ensure increased accuracy and improved efficiency on Suppliers
• Quality review of monthly supplier reconciliations, including management and control of creditor aging
• Management of the aging of the expense control account
• Managing daily, weekly and monthly payment cycle
• Managing the efficiency and effectiveness of the supplier onboarding and maintenance process, including continuing development of the process
• Preparation and reporting of key accounts payable metrics
• Monthly reporting of key funding requirements
• Work closely with internal business stakeholders, including Retail, Supply Chain, Logistics and Engineering
• Month end journal processing
• Work closely with accounting team with queries and Balance sheet reconciliation
• Ad-hoc requests from business

Minimum Required Qualification, Experience and Competencies 

• Bachelor's Degree in Finance or relevant qualification
• 3 – 5 years Accounts Payable experience
• Minimum of 2 years proven experience in leading a team
• Experience in Retail and FMCG
• Advanced Excel
• SAGE advantageous 

Skills, knowledge & abilities

• Excellent communication and  interpersonal skills
• Work under pressure
• Continuous improvement- and scaling mindset
• Ability to lead from the front
• Accuracy and attention to detail
• Deadline driven
• Problem-solving skills

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Takealot.com, a leading South African online retailer, is looking for a highly talented Supply Chain Data Analyst to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Operations Analytics Manager

Purpose of the role:
Supporting the Supply Chain with a focus (but not limited to) on Inbound teams on daily operational system issues, systematic investigations and providing technical support both internal and external (i.e. 3rd party service providers like Adaptris and Oracle).

Your responsibilities will include:

 Supporting the Inbound Supply Chain Operations team with:

• Providing high quality data and process analysis to the Supply Chain Operations team to identify problem areas and suggest improvements.
• Investigating system performance issues and identifying on opportunities for improvement to inbound systems
• Managing a team of Technical Support Specialists and providing technical support for both internal and external stakeholders
• Creating and maintaining operational reports on Looker, Looker Studio, DataForm, data pipelines and bespoke solutions
• Administration of inbound supply chain systems, primarily focused on managing day to day capacities for inbound delivery bookings.
• Providing User Acceptance Testing for inbound system changes and EDI integrations with external stakeholders

Attributes required:

• Analytical, strong process improvement approach and structured thinking
• Solutions-oriented, can-do attitude, self-motivated
• Ability to motivate, manage, discipline and develop team members
• Strong prioritisation, time management and project management skills
• Interpretive and probabilistic decisions
• Specialized service of analytical/ technical/ advisory nature

Qualifications & Experience:

• 3 years technical knowledge of system workflows and integrations
• 3 years’ experience as an analyst (business analyst, data analyst, system analyst) - in the Supply Chain and Retail Industry or similar advantageous
• Advanced profiency with SQL is a must
• Experience in data visualisation tools such as Looker Studio, Power BI
• Coding (preferably Python) advantageous
• NQF7 or final year

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

takealot.com, a leading South African online retailer, is looking for a Account Manager - Advertising to join our Takealot Group Advertising team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Lead Sales Specialist

Your responsibilities will include:

● Driving the adoption and usage of Takealot’s self-service advertising platform for Sponsored Advertising; by Marketplace sellers
● For self-service, analyse sales metrics and advertising data to identify trends and areas for improvement.
● Provide sellers with clear, data-driven insights and recommendations.
● Build media plans for top-tier spending sellers and identify opportunities for upselling additional services or advertising solutions.
● Coordinate the collection of assets needed for designers to create and execute campaigns.
● Manage the integration of all booked advertising campaigns into the marketing calendar, ensuring they are communicated to retail marketing managers and delivered effectively and on schedule.
● Supervise billing and payment processes to ensure accuracy and timeliness.
● Monitor campaign performance through tracking reports, share results with clients, and maintain a portfolio documenting campaign execution.
● Consistently meet and surpass advertising sales targets for the platform
● Assist in development of promotional material and content to encourage adoption of the platform by Marketplace Sellers
● Provide support to Marketplace Account Managers to encourage usage of the advertising platform by their Key Accounts and problem solve issues with these accounts
● Implement new seller acquisition strategies
● Collect feedback from sellers about the advertising platform and provide useful insights to further enhance the platform
● Collaborate with the CRM team to build case studies of the successful usage of the tools and develop material for sellers to drive adoption/retention/growth
● Contribute to the development and/or hosting of educational webinars to train users on performance metrics, insights, and how to drive greater results
● Escalate any operational platform issues to the technical teams to resolve

Attributes Required:

● Smart, hard-working, with demonstrable integrity
● A passion for online, digital marketing and advertising is essential
● Bias towards action and solution-oriented
● A self-starter and fast learner with an active thirst for knowledge
● Willing to take direction and able to work independently, demonstrating initiative
● Highly organised with meticulous attention to detail
● Ability to multi-task and to meet tight deadlines
● Comfortable working under pressure in a fast-paced environment

Qualification, Competencies & Experience:

● Bachelor's Degree or Advanced Diploma
● If the degree/diploma qualification requirement isn’t met, at least 5 years of account management experience/exposure (through projects or responsibilities) will be required
● 3 years experience in B2B software or advertising sales (account management)
● Digital Marketing, Advertising and Sales experience (must have)
● E-Commerce experience is advantageous but not required
● Demonstrated ability to consistently achieve sales targets
● Strong track record of internal and external relationship management

 The Environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it’s all in the execution after all
• We love what we do and what we are creating

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above criteria and are an Extraordinary Mind, come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

takealot.com, a leading South African online retailer, is looking for a highly talented On-Demand Analytics Planner to join our Marketplace team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people to join us.  We offer market-related benefits, a great work environment and a promise that you won’t get bored, as long as you are prepared for a challenge and want to build something great.

This role combines inventory planning, data analysis, and process optimisation to support our fast-paced on-demand services operations. The role is responsible for ensuring efficient inventory replenishment across our dark store network, whilst leveraging data analytics to drive informed decision-making and continuous process improvements.

Your responsibilities will include:

Inventory Planning & Management (70%)

Develop, maintain and optimise replenishment limiting and recommendation systems to ensure stock levels don’t exceed capacities, while maximising key line availability across all regional warehouses.

• Monitor inventory levels and manage the replenishment process to maintain continuous product availability.
• Analyse sales data and inventory reports to forecast needs and adjust inventory levels accordingly.
• Accurately forecast stock levels and fulfilment volumes for budget and operational planning purposes.

Maintain replenishment level controls and clearance processes to adhere to stock plans.

• Act as primary point of contact for DC operations, inbound and supply chain.
• Collaborate with internal stakeholders to understand their reporting and data analysis needs, collaborate with BI and analytics teams to produce and improve reporting and monitoring.

Process Optimisation & Problem-Solving (30%)

• Identify systematic inefficiencies and develop process improvements.
• Develop and implement automated processes whenever possible.
• Participate in cross-functional team meetings to discuss operational issues and develop solutions.
• Drive continuous improvement initiatives across planning and operational processes.

Attributes:

• Essential: Strong SQL skills for database querying and data manipulation
• Essential: Advanced knowledge of Microsoft Office Suite/Google Workspace (particularly Excel/Sheets)
• Familiarity with GBQ (Google BigQuery) preferred

Qualifications and Experience:

• Bachelor’s Degree in Mathematics, Engineering, Information Systems, Supply Chain Management, or related field.
• 1-3 years of experience in technical system design, maintenance and implementation.
• Experience working with data analysis tools:   KNIME / alteryx / dataform or other ETL software equivalent.

We seek to Employ an Extraordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind, so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference