takealot.com, South Africa's leading online retailer, is looking for a highly talented Retail Media Growth Manager to join our  Retail Media team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Retail Media Growth Lead

Your responsibilities will include:

Collaborate with Buyers and Account managers to become a client expert on: 

• GMV evolution and ambitions.
• Product selection / stock availability.
• Organic category market share, organic visibility Market position vs competitors.
• Strategic sub brand or subcategory focus.
• Build a detailed Retail Media joint business plan strategy.
• Ability to build a bottom-up strategy based on GMV.
• Adaptation of strategy taking into consideration the clients current brand position.
• Incorporating client-expertise gained (for example: client’s marketing calendar, seasonality).
• End-to-end ownership of Sales target for a select group of top GMV clients across Retail & Marketplace.
• Consult on always-on visibility versus growth initiatives.
• Regular alignment with Buyers and Account Managers on business-as-usual updates (for example: stock availability & age).
• Advise on BAU RMA solutions, Ad Hoc and event specific opportunities (Blue Dot sale).
• Execute on category specific growth & revenue opportunities (Back to School campaigns for Stationery, House of Beauty, etc).
• Monitor execution of all retail media assets on a regular basis to ensure flawless execution.
• Data gathering and compiling of all client-facing documentation: collaborate with operations on timelines.
• Presenting Post campaign analysis, QBRs and Annual plans
• Develop quarterly case studies for every client with approval: for external use.
• Without approval: internal success stories for team growth and knowledge sharing.

Qualification & Experience:

• Degree in  Business, Finance, Marketing, or Digital Communications.
• Minimum 5 years’ experience in Client Services or Account Management in a relevant industry like an retail media or digital advertising or marketing.
• Relevant Industry experience, responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.
• Strong ownership of Campaign Success from ideation to post-campaign analysis.
• Experience in establishing sales management processes.
• Experience with CRM tool(s).

Attributes Required:

• Medium- & Long-term planning experience.
• Demonstrable and tangible Upselling and Cross-selling achievements.
• Fluent in English language (both verbal and written).
• Relevant Industry experience, responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.
• Strong ownership of Campaign Success from ideation to post-campaign analysis.
• Experience in establishing sales management processes.
• Experience with CRM tool(s).
• eCommerce experience is preferred.

The Environment:  

• We laugh hard, work harder, and take full ownership of our wins (and learning moments!)
• Teamwork makes the dream work – we're solution-seekers who thrive on collaboration
• Got feedback? Bring it on! We're always hungry for fresh ideas and honest input 🔄
• Ego? We checked that at the door. Results? Now we're talking!

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

takealot.com, South Africa's leading online retailer, is looking for a Revenue Driving  Portfolio Lead to join our Retail Media team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head of Retail Media

Your responsibilities will include:

Accountable for achieving the Group’s Client Portfolio Target, by:

• Drive performance within a sales team (5-10 people) to deliver against RM sales targets
• Ensure that Sales processes are complete and adhered to, & service processes and that target tracking is kept up to date
• Identify shortfalls in the sales process and help improve efficiency and productivity
• Track key productivity metrics and manage the team against key outcomes.
• Drive improvements in the quality of data and reporting offered to clients
• Develop strategies for acquiring new advertising customers, and retaining and upselling existing customers
• Assist in the hands-on management of strategic brands and support client engagement for high-value advertising customers
• Manage and support a team of Sales Specialists with day-to-day operations
• Coach the advertising sales team to improve their sales skills and pipeline-building performance, closing deals, and retaining business.
• Work with the broader management team to set monthly targets for the sales team which is aligned with the business targets
• Ensure a solid sales pipeline is in place for a period and that there is a plan for big clients in line with their 12-month budgets
• Ensure a solid future-planning method is in place for top 30 clients on at least a quarterly basis 
• Creating Annual plans and driving them to encourage account growth (GMV) and collaboration (misses on RMA)
• Collaborate and facilitate x-functional team environments between the Sales Specialists, Marketing, Merchant, and Finance teams.
• Build presentations and deliver sales pitches to close new business.
• Recruiting and onboarding of new Sales Specialists (AMs & KAMs)
• Performance Management of Sales Specialists (AMs & KAMs)
• Driving the adoption and usage of Takealot's self-service advertising platform by Retail, Marketplace and Advertising agencies.
• Proactively participate in content planning 
• Collect feedback from suppliers about the advertising platform and provide useful insights to enhance the platform and service offering further.
• Improve NPS scoring, retention, and account growth metrics.
• Serve as a thought leader, running educational webinars and/or sharing as a speaker at events.

Qualification & Experience:

• Degree or Advanced Diploma in Business, Finance, Marketing, or Digital Communications.
• Minimum 5 years’ experience in Retail/Media Advertising
• Fluent in English language (both verbal and written)
• Publisher, or relevant Industry partner responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.
• Minimum of 2 years managing a Sales Team
• Experience in establishing sales management processes
• Experience with CRM tool(s)
• eCommerce experience is preferred but not required

Attributes Required:

• Strong people management skills
• Strong negotiating and numerical skills attention to detail
• Excellent communication skills, both written and spoken
• Commercially astute with an inherent understanding of the drivers of business value
• Relentlessly high standards (is never satisfied with the status quo)
• Motivated and driven to succeed with a performance mindset
• A results-oriented person who thinks Big with a lot of energy to excel in a dynamic environment.
• Organized, ability to prioritize
• Solutions-oriented, can-do attitude; self-motivated and entrepreneurial

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

takealot.com, a leading South African online retailer, is looking for a Account Manager - Advertising to join our Takealot Group Advertising team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Lead Sales Specialist

Your responsibilities will include:

● Driving the adoption and usage of Takealot’s self-service advertising platform for Sponsored Advertising; by Marketplace sellers
● For self-service, analyse sales metrics and advertising data to identify trends and areas for improvement.
● Provide sellers with clear, data-driven insights and recommendations.
● Build media plans for top-tier spending sellers and identify opportunities for upselling additional services or advertising solutions.
● Coordinate the collection of assets needed for designers to create and execute campaigns.
● Manage the integration of all booked advertising campaigns into the marketing calendar, ensuring they are communicated to retail marketing managers and delivered effectively and on schedule.
● Supervise billing and payment processes to ensure accuracy and timeliness.
● Monitor campaign performance through tracking reports, share results with clients, and maintain a portfolio documenting campaign execution.
● Consistently meet and surpass advertising sales targets for the platform
● Assist in development of promotional material and content to encourage adoption of the platform by Marketplace Sellers
● Provide support to Marketplace Account Managers to encourage usage of the advertising platform by their Key Accounts and problem solve issues with these accounts
● Implement new seller acquisition strategies
● Collect feedback from sellers about the advertising platform and provide useful insights to further enhance the platform
● Collaborate with the CRM team to build case studies of the successful usage of the tools and develop material for sellers to drive adoption/retention/growth
● Contribute to the development and/or hosting of educational webinars to train users on performance metrics, insights, and how to drive greater results
● Escalate any operational platform issues to the technical teams to resolve

Attributes Required:

● Smart, hard-working, with demonstrable integrity
● A passion for online, digital marketing and advertising is essential
● Bias towards action and solution-oriented
● A self-starter and fast learner with an active thirst for knowledge
● Willing to take direction and able to work independently, demonstrating initiative
● Highly organised with meticulous attention to detail
● Ability to multi-task and to meet tight deadlines
● Comfortable working under pressure in a fast-paced environment

Qualification, Competencies & Experience:

● Bachelor's Degree or Advanced Diploma
● If the degree/diploma qualification requirement isn’t met, at least 5 years of account management experience/exposure (through projects or responsibilities) will be required
● 3 years experience in B2B software or advertising sales (account management)
● Digital Marketing, Advertising and Sales experience (must have)
● E-Commerce experience is advantageous but not required
● Demonstrated ability to consistently achieve sales targets
● Strong track record of internal and external relationship management

 The Environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it’s all in the execution after all
• We love what we do and what we are creating

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above criteria and are an Extraordinary Mind, come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

takealot.com, South Africa's leading online retailer, is looking for a highly talented CRM Executive (Retail, Marketplace & Advertising) to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Head of CRM & Insights

Your responsibilities will include:

• Creating, scheduling and sending CRM journeys that focus on supporting Retail, Marketplace and Advertising. This includes (but is not limited to) all campaigns sent via email, in-app and push notifications. This includes conceptualising the design and copy briefs.

• Executing CRM journeys and campaigns for Retail, Marketplace and Advertising, aimed at increasing customer acquisition, retention and lifetime value as well as preventing churn and increasing cross-sell and up-sell opportunities. This includes identifying relevant channels and key messaging.
• Crafting CRM campaigns aimed at increasing personalisation. This includes mapping out existing customer journeys as well as planning and setting up new lifecycle/triggered campaigns.

• Working closely with the CRM Manager to ensure campaigns are sent out on time, accurately reflect products on site and include relevant messaging. 
• Managing administrative tasks related to creating and managing the campaign briefing process, client liaison, conducting checks to ensure accurate and suitable rendering of direct channels across different platforms, coordinating approvals, sending of campaigns and supplying POEs.
• Optimising processes to streamline the briefing, creation and sending of CRM Journey Campaigns.
• Working with the Design and Brand teams to ensure content and design for the relevant CRM Journey campaigns are relevant and on brand.
• Monitoring and reporting on key CRM metrics related to CRM Journey campaigns, providing insights and recommendations for optimisation.
• Conducting A/B Tests to inform more effective CRM campaigns.
• Applying segmentation techniques to build appropriate email, push and in-app notification audiences to reach campaign objectives.
• Using liquid to build dynamic and personalised marketing campaigns.
• Researching and keeping the team abreast of email and CRM competitor activities, trends and best practices.
• Researching and keeping the team abreast of developments on the numerous platforms & programs we use to ensure that we are aligned with best practices.
• Designing and sending out surveys to customers at various touchpoints to capture relevant information about customer preferences, satisfaction levels, and experiences.

Qualification & Experience:

• A Diploma or Bachelor's degree in a relevant field such as Marketing or Business Management 
• 3+ years of experience in CRM or Email Marketing function.
• Experience in e-commerce or digital marketing
• Experience working with Braze or other CRM Marketing platforms
• Braze Certification is advantageous
• Experience in campaign reporting and analysis 
• Experience using liquid or other template languages (advantageous)
• Experience building triggered/lifecycle campaigns 
• Experience creating personalised marketing campaigns
• Experience project management tools like ASANA and JIRA
• A strong working knowledge of Google Sheets and Microsoft Excel is required
• Experience using BRAZE, ASANA, Email on Acid, Litmus (advantageous)
   

Attributes Required:

• Proven track record of being in a role of a similar nature
• Smart, hard-working with demonstrable integrity and willing to put extra hours in to meet deadlines
• Exceptional written communication and copywriting skills
• A passion for retail and marketing is essential
• Highly organised with strong administrative skills and the ability to multitask
• Meticulous attention to detail
• The ability to thrive under pressure and meet tight deadlines
• A strong working knowledge of Google Sheets and Microsoft Excel is required
• Experience using BRAZE, ASANA, Email on Acid, Litmus (advantageous)
• Willing to take direction and able to work independently, demonstrating initiative
• Comfortable working under pressure in a fast-paced environment
• Confident, with very strong interpersonal & communication skills and a proven ability to build productive relationships quickly
• Ability to take feedback constructively

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.