Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

The Position

The Regional Sales Manager is a significant driver of company revenue and growth. Your responsibilities will include: learning the OPSWAT technology; developing and implementation of a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will build the right relationships inside a target account, know how to leverage your company resources to the fullest, and negotiate and close new business. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of exceeding multi-million-dollar sales quotas. Candidates selling into critical infrastructure and data diode sales experience are given a preference.

What You Will be Doing

• Strategically target business opportunities that leverage high value use cases, in key verticals.
• Develop and execute sales strategies and tactics to sell OPSWAT products, solutions, and services to exceed your sales quotas.
• Communicate value propositions to clients that speak intimately to their needs and requirements.
• Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert enterprise sales.
• Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process.
• Maintain extensive account and opportunity detail in Salesforce CRM, including account win plans, customer touch points, sales inhibitors, etc.
• Forecast and report revenue projections accurately to management.
• Overachieve on annual quota, measured quarterly.

What We Need from You 

• A minimum of 5 years successfully selling technology products and solutions to business.
• Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• A successful track record selling complex-solutions directly to enterprise customers and through Channel/SI Partners.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• You keep your pipeline accurate and your forecast updated for management.
• Possess, at minimum, a fundamental understanding of security threats, solutions, and security tools.
• Excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You are able to travel as necessary to your assigned accounts, and to Company meetings.
• Highly ethical and professional personal conduct.

Attributes Required:

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Mr D, a division of the Takealot Group is looking for a highly talented Engineering Manager to join our team in Cape Town. Please note that this position is a hybrid role. 

Are you ready to make a real impact in one of South Africa’s most dynamic tech environments?

You will lead a team of Software Engineers constantly striving for quality solutions that are delivered on time, within budget and scope, and drive a culture of quality and personal accountability.

You should have hands-on experience in designing and building high-performance, scalable, and distributed backend systems. With a strong development background, you should possess a solid understanding of architectural principles and best practices. As a proponent of iterative engineering methodologies, you will also bring prior experience in line management, demonstrating a proven ability to keep highly skilled developers engaged and motivated.

This is a hands-on position where you will actively lead architectural and strategic planning alongside peers and senior developers. You will also take ownership of day-to-day people management and foster the growth of a high-performing, successful team. Your role will involve contributing to and refining all stages of the software development life cycle. If you enjoy coding, rest assured that you will have opportunities to stay involved in writing code as well.

Who’s who in the tech space

 This position reports to the Platform Engineering Director of Mr D.

Your mission, should you choose to accept it:

• Guide team development efforts towards successful delivery
• Provide technical leadership to team members through coaching and mentorship
• Enforce high standards of software quality within the team by establishing good practices and habits
• Identify and encourage areas for growth and improvement within the team
• Collaborate with other software developers, technical product managers, product owners, and business owners to plan, design, develop, test, and maintain business applications.
• Assist in the collection and documentation of user requirements, development of user stories, estimates, and work plans
• Prepare reports, manuals, and other documentation on the status, operation, and maintenance of software
• Ensure that the team builds applications in accordance with agreed best practices and standards around security, scalability, operations, and testing.
• Participate in peer-reviews of solution designs and related code Develop, refine, and tune integrations between applications
• Analyze and resolve technical and application problems
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
• Communicate with leadership regarding progress against plans, issues, and needs Work with other team leads to leverage targeted technologies, processes, standards, and methodologies
• Conduct regular 1:1 meetings with each assigned team member to assist with issues and provide mentoring support
• Serve as an integral part of the recruitment team for open positions within the team
• Provide performance input of assigned team members for the performance enhancement review process
• Develop and maintain strong relationships with key stakeholders outside of your area
• Strong driver to identify and improve key areas for engineering staff retention
• Influences team to adopt current company technology standards
• Ensure your team implements on-call rotations and manages their operations effectively
• Enables the team to reduce tech debt, automate mundane work, reduce hot desk workload, and build systems for success

 The skills we need:

• A solutions-oriented, can-do attitude and high-energy
• Strong analytical and critical thinking, using data to inform decisions
• Capability to present ideas succinctly, in writing and verbally
• Passion for learning new skills and appreciation for inventing and simplifying
• A curious thinker who understands technical topics beyond the average reader
• Comfortable with rapidly changing and/or loosely defined requirements that are refined over time
• Thorough understanding of computer science fundamentals, OO concepts, data structures, and algorithms

Qualifications & Experience:

• At least 5 years experience in software engineering, with at least 2 years in a leadership role
• Degree in Computer Science or Engineering or equivalent experience
• Experience leading and managing a team of engineers on complex software projects
• Experience influencing a team of developers to deliver highly available and scalable solutions
• Experience designing or architecting (design patterns, reliability, and scaling) new and existing systems
• Experience with stateless architecture design, microservices, and the understanding of the strengths and weaknesses thereof
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience with cloud service providers like GCP/AWS and development in a *nix environment
• Strong hands-on experience in Python development, with a mindset for developing optimized code
• Experience with creating APIs and using databases (relational & non-relational)

Let’s talk about life @ Mr D 

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds in the Takealot Group during regular social events and out-of-office activities
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support, and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): Angular, Python, Kotlin, Swift, AWS, Kafka, Redis, Docker, Kubernetes, IOT, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D  is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

Mr D, a division of the Takealot Group, is looking for a highly talented Engineering Manager to join our team in Cape Town. Please note that this position is a hybrid role. 

Are you ready to make a real impact in one of South Africa’s most dynamic tech environments?

You will lead a team of Software Engineers constantly striving for quality solutions that are delivered on time, within budget and scope, and drive a culture of quality and personal accountability.

You should have hands-on experience in designing and building high-performance, scalable, and distributed backend systems. With a strong development background, you should possess a solid understanding of architectural principles and best practices. As a proponent of iterative engineering methodologies, you will also bring prior experience in line management, demonstrating a proven ability to keep highly skilled developers engaged and motivated.

This is a hands-on position where you will actively lead architectural and strategic planning alongside peers and senior developers. You will also take ownership of day-to-day people management and foster the growth of a high-performing, successful team. Your role will involve contributing to and refining all stages of the software development life cycle. If you enjoy coding, rest assured that you will have opportunities to stay involved in writing code as well.

Who’s who in the tech space

 This position reports to the Platform Engineering Director of Mr D.

Your mission, should you choose to accept it:

• Guide team development efforts towards successful delivery
• Provide technical leadership to team members through coaching and mentorship
• Enforce high standards of software quality within the team by establishing good practices and habits
• Identify and encourage areas for growth and improvement within the team
• Collaborate with other software developers, technical product managers, product owners, and business owners to plan, design, develop, test, and maintain business applications.
• Assist in the collection and documentation of user requirements, development of user stories, estimates, and work plans
• Prepare reports, manuals, and other documentation on the status, operation, and maintenance of software
• Ensure that the team builds applications in accordance with agreed best practices and standards around security, scalability, operations, and testing.
• Participate in peer reviews of solution designs and related code
• Develop, refine, and tune integrations between applications
• Analyze and resolve technical and application problems
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
• Communicate with leadership regarding progress against plans, issues, and needs
• Work with other team leads to leverage targeted technologies, processes, standards, and methodologies
• Conduct regular 1:1 meetings with each assigned team member to assist with issues and provide mentoring support
• Serve as an integral part of the recruitment team for open positions within the team
• Provide performance input of assigned team members for the performance enhancement review process
• Develop and maintain strong relationships with key stakeholders outside of your area
• Strong driver to identify and improve key areas for engineering staff retention
• Influences team to adopt current company technology standards
• Ensure your team implements on-call rotations and manages their operations effectively
• Enables the team to reduce tech debt, automate mundane work, reduce hot desk workload, and build systems for success

 The skills we need:

• A solutions-oriented, can-do attitude and high-energy
• Strong analytical and critical thinking, using data to inform decisions
• Capability to present ideas succinctly, in writing and verbally
• Passion for learning new skills and appreciation for inventing and simplifying
• A curious thinker who understands technical topics beyond the average reader
• Comfortable with rapidly changing and/or loosely defined requirements that are refined over time
• Thorough understanding of computer science fundamentals, OO concepts, data structures, and algorithms

Qualifications & Experience:

• At least 5 years experience in software engineering, with at least 2 years in a leadership role
• Degree in Computer Science or Engineering or equivalent experience
• Experience leading and managing a team of engineers on complex software projects
• Experience influencing a team of developers to deliver highly available and scalable solutions
• Experience designing or architecting (design patterns, reliability, and scaling) new and existing systems
• Experience with stateless architecture design, microservices, and an understanding of the strengths and weaknesses thereof
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience with cloud service providers like GCP/AWS and development in a *nix environment
• Strong hands-on experience in Python development, with a mindset for developing optimized code
• Experience with creating APIs and using databases (relational & non-relational)

Let’s talk about life @ Mr D 

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on Prosus Academy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds in the Takealot Group during regular social events and out-of-office activities
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support, and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): Angular, Python, Kotlin, Swift, AWS, Kafka, Redis, Docker, Kubernetes, IOT, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D  is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Position Overview

As a member of the Creator Solutions team, impact.com’s in-house performance creator experts, you will be responsible for driving success across a portfolio of client accounts. You will manage creator programs and campaigns across diverse verticals, including fashion, parenting, food, technology, and more. Our programs span from introductory performance-led strategies to year-long brand ambassador initiatives. In this role, you will own the campaign execution cycle from start to finish for a select group of clients while providing key support on a variety of larger, strategic programs. 

Your Role at impact.com:

You will be the primary driver of growth and engagement within our clients' Creator and Affiliate Programs. This involves partnering with our brands to design, implement, and scale comprehensive strategies for creator recruitment, relationship management, and community growth, ensuring a vibrant, active, and profitable partner network.

What You'll Do:

1. Strategy & Planning 
• Develop and implement performance-led strategies to attract creators aligned with defined brand and business goals.
• Strategize content creation and casting to ensure campaigns are on trend and highly relevant to the current social media landscape.
2. Recruitment & Campaign Execution 
• Lead a 360° creator recruitment effort, identifying and targeting creators to join programs/campaigns, leveraging offshore support where necessary.
• Source and vet qualified creators for each campaign, providing data-driven recommendations based on follower count, location, niche, and audience demographics.
• Create comprehensive creator campaign briefs based on client guidelines and FTC/disclosure compliance standards.
• d 
3. Client & Creator Management 
• Leads  kick-off calls and prepare all necessary documentation (internal and external), efficiently responding to client communications.
• Negotiate terms and communicate extensively with creators, including facilitating product orders and gathering content drafts.
• Review and approve creator content to ensure compliance with the brief and quality standards (e.g., spelling and grammar).
• Provide excellent customer service and subject matter expertise, ensuring client and creator satisfaction and trust in our services.
4. Performance & Optimization 
• Monitor and manage program timelines and budgets to ensure both revenue goals and client deadlines are consistently met.
• Gather campaign metrics, analyze performance, and format data to generate actionable insights.
• Identify potential upselling opportunities and communicate these effectively to senior leadership.
• Design and execute incentive programs, including flat fees, performance-based rewards, and exclusive offers.
5. Internal Collaboration 
• Collaborate closely with internal teams (community support, sales, product, marketing, and client success) to ensure creator community and affiliate strategies align with overarching business goals.

What You Have:

• Adventageous: Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Candidates must mention this completion in their cover letter.
• Fluency in Mandarin (spoken and written) is required for managing Mandarin-speaking clients and creators
• Bachelor's Degree or relevant experience
• At least 2-4+ years of proven professional experience in the Affiliate Marketing, Creator Marketing, or Community Management space.
• Strong foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
• Familiarity with the impact.com or another affiliate marketing platform is a plus.
• Strong knowledge of creators across verticals, especially CPG, fashion, parenting, wellness, fitness, etc., and creator rates
• Experience with niches such as gaming, tech, finance, entertainment, etc. a plus
• Familiarity with the essential components of the creator lifecycle: budgeting, casting, negotiating, contracting, fulfillment oversight, draft approvals, and reporting.
• Exceptional communication skills (written and verbal) with demonstrated ability to engage and motivate diverse Creators, affiliates, and clients.
• A data-driven mindset with proficiency in analyzing metrics and translating them into actionable business insights.
• Relationship-driven approach with the ability to manage diverse personalities and work styles.
• Strong passion for and knowledge of social media platforms and the ability to adapt to sudden changes in trends and industry shifts.
• Self-starter mentality with a strong drive to develop client businesses and succeed personally.
• Proven ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Strong problem-solving skills.
• Demonstrate a growth mindset and a willingness to continuously learn and improve.

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#Li-Hybrid_CapeTown

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Product Manager (On Demand Delivery Execution) to join our team.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here's your chance.

Who’s who in the tech space

The position reports to the Logistics Product Lead.

Your mission, should you choose to accept it:

• Define and drive the roadmap for features and services that power the on-demand logistics execution platform, supporting a network of 20,000 last-mile drivers operating in the network. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution.

• Work closely with engineering, design, operations, and executive teams to enhance driver and logistics systems. Collaborate with drivers and logistics stakeholders to ensure the product meets both operational and customer needs.
• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the on-demand delivery experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of on-demand logistics.
• Define and monitor key metrics (e.g., delivery times, driver utilization, cost per delivery) to inform product decisions. Use data to create compelling business cases for prioritizing initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Collaborate with technical lead and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess both drivers and end-users to ensure products deliver a seamless, efficient, and transparent experience..
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems/Computer Science/Engineering/Commerce) with at least 4 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives (through projects or responsibilities)
• Experience in an agile/iterative project management and development environment is beneficial 
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is highly preferred

 The skills we need:

• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the on-demand delivery or logistics space.
• On-demand platforms: An understanding of the unique challenges and opportunities in on-demand delivery, including real-time logistics, driver management, and operational efficiency.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organizational and communication skills to balance multiple priorities and align cross-functional teams.
• Exceptional communication skills
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see? 

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Senior  Data Analyst to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results
• A culture that celebrates individual uniqueness while championing the strength of togetherness. 
• Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the Head of TFS Analytics.

Your responsibilities can include:

• Building and optimising models and reports using support tools i.e. Looker, Looker Studio, Dataform, Branch Dashboards, Weekly reports to inform operational decisions and drive improvement.
• Creating reports with focus areas for business improvement.
• Building dashboards to be used by the business for exception management.
• Identifying important variables and focus areas in the business.
• Analysing data to answer strategic and operational questions posed by the business.
• Automating data extraction and report update processes.
• Provide information to various stakeholders.
• Data Validation and integrity testing.
• Data Cleansing and data modelling.
• Provide information to various stakeholders.
• Collaborate with TFS managers and Franchise Managers to establish project plans while accounting for the trade-offs between operational practicality and overall performance.
• Provide significant support to TFS according to weekly goals and targeted metrics.
• Use weekly and monthly targets to manage day-to-day performance and inform operations for best impact.
• Regularly review and analyse key metrics in operations to identify root causes and formulate solutions to improve performance.
• Managing customer, branch, driver, and courier feedback into continuous performance improvement processes.

Technical Skills and Tools:

• Have worked with Automation and ETL software.
• Strong experience in building and optimising SQL scripts.
• Have a strong understanding of BI fundamentals.
• Implement version control using GIT.
• Implement continuous integration and continuous deployment (CI/CD) pipelines.
• Write technical documentation for APIs and libraries.
• Implement analytics and tracking features in applications.
• Design and implement database schemas.
• Optimize database queries and indexes for performance where needed.
• Implement error handling and logging mechanisms.
• Estimate story points and task durations for sprint planning.
• Demonstrate a willingness to learn and adapt to new technologies.

Attributes required:

• Solutions-oriented, can-do attitude and high energy.
• Strong analytical and critical thinking, using data to inform decisions.
• Ability to identify areas of improvement in current processes.
• Ability to use logic and common sense to arrive at conclusions.
• Passion for understanding ambiguous, complex problems and driving high quality, innovative, clean solutions.
• Highly structured thinker with strong attention to detail.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Must have exceptional communication skills to help deliver insights to diverse stakeholders.
• Detail oriented, outcome and process focused.
• Willingness to learn and personal desire to keep up to date with technology and process.
• Comfortable with change and excellent team player.

Qualifications and experience:

• Bachelor’s degree or Advanced Diploma in Engineering, Information Systems, BCom Computer Science or similar degree and 3 years experience in a BI, Data, Engineering role within a fast-paced, product-led, and growth-focused organisation, playing a key role in data gathering, data analysis and helping the team make data based decisions.
• In the event the candidate does not have a Bachelor’s degree or Advanced Diploma in Engineering, Information Systems, BCom Computer Science or similar then a relevant Higher Certificate and 6 years relevant experience in a BI, Data, Engineering role within a fast-paced, product-led, and growth-focused organisation, playing a key role in data gathering, data analysis and helping the team make data based decisions.
• Strong hands-on experience with SQL, ETL pipelines, Google BigQuery, AWS, Looker Studio, and Python.
• Automation - Cron Scheduling (Custom or 3rd party software scheduling).
• High level of proficiency with MS Office packages with proven advanced proficiency in Excel / Google Sheets, Docs & Slides.
• Experience with large datasets and optimisation on digital platforms.
• Retail or e-commerce and Supply Chain industry experience is beneficial.

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

takealot.com, South Africa's leading online retailer, is looking for a highly accomplished Head: Public Policy to join our Corporate Affairs team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Executive: Public Policy & External Affairs

Role Purpose

The Regulatory Economist and Data Lead is responsible for transforming Takealot Group’s extensive operational and commercial data into credible policy evidence. The role ensures that all public policy positions are underpinned by robust quantitative analysis, allowing the Group to strengthen its proof points in engagements with government, regulators, Parliamentarian, and the media.

This role sits at the intersection of data science, economics, and public policy, converting internal “big data” into externally persuasive narratives that withstand scrutiny from regulators, economists, and civil society.

Strategic Accountabilities

Economic Impact Modelling & Quantification

Design, build, and maintain dynamic economic impact models that quantify Takealot Group’s contribution, but not limited, to:

• SME growth and marketplace seller revenues.
• Driver and courier earnings, cost structures, and net take-home pay.
• Regional and last-mile logistics infrastructure investment.
• Tax contributions, including VAT, customs duties, and indirect fiscal impacts

Ensure models are:

• Methodologically sound and replicable.
• Regularly updated with live or near-real-time data.
• Able to produce scenario analysis for policy “what-if” questions.

Translate outputs into regulator-ready metrics that align with government policy priorities (jobs, inclusion, growth, industrialisation).

Horizon Scanning, Monitoring & Early Warning

Conduct daily monitoring of:

• Government Gazette notices and draft regulations.
• Hansard (Parliamentary debates, questions, committee discussions).
• Political and economic commentary relevant to digital markets, labour, logistics, and trade.

Deploy AI-enabled monitoring tools to systematically flag emerging references to:

• E-commerce and digital platforms
• Gig and platform work
• Postal services, logistics, and last-mile delivery
• Digital taxation, customs, and cross-border trade

Synthesize signals into Early Warning Alerts, highlighting:

• Direction of regulatory intent
• Likely policy timelines
• Data gaps that need urgent modelling or research

Competitive & Comparative Policy Intelligence

• Track and analyse regulatory and policy developments affecting the platform economy, in South Africa or comparable markets.
• Monitor international regulatory frameworks and case law (e.g. EU Digital Markets Act, platform labour rulings, OECD digital tax discussions).
• Identify global precedents and data points that can be adapted to strengthen Takealot’s local policy positions.
• Provide comparative benchmarking to support submissions, briefing notes, and stakeholder engagements.

Fact-Sheet & Evidence Pack Production

Build and maintain a central Policy Statistics Library, consisting of:

• Pre-approved data points
• Executive-ready charts and infographics
• One-page “leave-behind” factsheets for Ministerial, Parliamentary, and media engagements

Ensure all outputs are:

• Internally consistent and quality-assured.
• Clearly sourced and methodologically transparent.
• Tailored to non-technical audiences without loss of credibility.

Refresh core factsheets regularly to reflect updated data and evolving policy narratives.

Targeted Research & Deep-Dive Analysis

Conduct structured research on specific policy questions as required, such as:

• The impact of fuel levy increases on gig worker earnings
• Employment elasticity under different regulatory scenarios
• Cost-pass-through effects of customs or VAT changes on consumer prices

Support the division in preparing:

• Regulatory submissions.
• Parliamentary briefing notes.
• External consultant terms of reference.

Where appropriate, collaborate with external economists and research institutions to validate assumptions or methodologies.

Data Governance, Credibility & Risk Management

Ensure that all externally used data is:

• Accurate, up to date, and internally auditable
• Cleared for public use in coordination with Legal and Risk

Maintain documentation of assumptions, methodologies, and data sources to defend against challenge or rebuttal.

Act as the department’s first line of defence against reputational risk arising from data misuse or misinterpretation.

Requirements:

• Honour’s degree in Economics, Statistics, Data Science, or related quantitative field
• Masters qualification in Economics or Public Policy (advantageous)

Experience:

• 3–5 years’ experience in:
• Economic consulting.
• Data analytics in a policy-relevant environment.
• Research units within banks, think tanks, or regulatory institutions.
•  Exposure to South African public policy or regulatory processes is highly desirable.

Technical Skills

• Advanced SQL and Excel modelling
• Data visualisation (Power BI, Tableau, or equivalent)
• Strong grounding in South African macroeconomic and fiscal frameworks
• Ability to work with large, imperfect datasets

Behavioural & Professional Attributes

• High analytical curiosity and attention to detail
• Comfortable working under time pressure and ambiguity
• Strong ethical judgment and respect for data integrity
• Ability to translate complex analysis into simple, persuasive insights

The Environment:

• We laugh hard, work harder, and take full ownership of our wins (and learning moments!)
• Teamwork makes the dream work – we're solution-seekers who thrive on collaboration
• Got feedback? Bring it on! We're always hungry for fresh ideas and honest input 🔄
• Ego? We checked that at the door. Results? Now we're talking!

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Franchise Compliance Controller to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
• Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
• Assist in the continued improvement of SOP’s for across the delivery network
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Manage and work to improve weekly KPI’s at franchise level
• Conduct regular audits to assess & measure performance and compliance
• Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
• Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address

Attributes required:

• High energy, self-starter, high level of initiative, creativity and adaptability
• Project management and ability to prioritise focus according to set deliverables is critical
• Auditing SOP compliance
• Execution oriented and operationally pragmatic
• Understand how technology works for business
• Hands-on field and operational experience
• System and process-orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Comfortable with change and able to engage with colleagues to assess and refine approach
• Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
• Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)

Qualifications & Experience:

• 3 yrs experience in a client-facing role in an operational environment or similar required
• A degree or equivalent work experience in process analysis and management
• Ability to analyse data and create reports
• Proficient in Microsoft Office (word, excel & powerpoint) required
• Proven track record in operational delivery and execution
• Operational experience managing an outlet, hub or a restaurant will be advantageous
• Previous hospitality/retail franchise working experience will be advantageous
• Training experience in an operational setting will be advantageous
• IT or tech savvy will be advantageous
• Field-based work experience
• Previous experience in the logistics industry is not required
• Excellent communication and interpersonal skills
• Keen attention to detail
• Able to coordinate across functional teams to promote efficient operations
• Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.