At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is currently seeking a Quality Systems Technician for our Surrey, B.C. locations and will report into the Quality Systems Leader. The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations. 

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Key Responsibilities:

• Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
• Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
• Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
• Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
• Support the digitization, automation, and standardization of quality and traceability records, including inspection data, testing logs, serialization records, and process verification checkpoints.
• Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
• Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
• Monitor system performance and escalate recurring issues or improvement opportunities.
• Maintain accurate documentation of setups, system changes, and configuration parameters.
• Provide technical support to shop floor users to ensure quality systems are functioning correctly.
• Assist in quality-related training sessions for new tools or systems implementation.
• Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
• Perform other duties as needed to support the implementation and sustainability of quality system initiatives.
• Ability to develop & update programs and scripts for data validation, data sorting, automation, and creation of dashboards and visual reporting tools. 
• Familiarity with serialization, traceability systems, digital quality records, and manufacturing data management principles is strongly preferred.

Qualifications:

• Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
• 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
• ⁠Experience with programming, scripting, or data visualization tools such as Python, SQL, VBA, or similar platforms is considered an asset.
• Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
• Strong troubleshooting and problem-solving skills in both hardware and software environments.
• Ability to read technical drawings, flowcharts, and system diagrams.
• Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
• Proficient in Microsoft Office and experience with digital tools used in quality systems.
• Good communication skills and a detail-oriented mindset.
• Knowledge of lean manufacturing or six sigma principles is a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Working Conditions:

• Split between office and shop floor environments.
• May require light hands-on work for system setup, testing, and troubleshooting.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Compensation Range: CAD $25.00 - $33.00/hr] 

General Description:  

The Revenue Operations Manager plays a critical role within the global Revenue Operations team, driving scalable, AI-powered, data-driven excellence across the sales and go-to-market ecosystem. This position is responsible for delivering key business insights to accelerate revenue growth and optimizing processes that enhance daily marketing, business development and sales execution while fostering long-term scalability and efficiency. 

A primary focus of this role is providing strategic business value to marketing, business development and sales leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize revenue outcomes. The Revenue Operations Manager ensures the integrity and accuracy of CRM data—including leads, pipeline, accounts, and contacts—enabling reliable reporting, planning, and strategic initiatives. 

As an advanced Salesforce expert, you guide Sales, BDR, and Marketing teams in effective CRM utilization, account management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline workflows, improve go-to-market motions, and enhance operational agility. 

This role requires close collaboration with stakeholders across Business Development, Sales, Marketing, Finance, and IT to align systems and processes with business objectives. The ideal candidate possesses a deep understanding of campaigns to lead to opportunity conversions, strong analytical mindset, a passion for operational excellence, and the ability to translate complex data into clear, actionable insights that drive business success.

Major Responsibilities: 

• Strategic Business Partnership: Serve as a trusted advisor to Marketing, Business Development, Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning. 
• AI Utilization & Innovation: Drive AI adoption and application to enhance pipeline and process efficiency, analytics precision, and business outcomes. 
• Scalable Process Design: Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams. 
• Advanced Analytics & Forecasting: Support the evolution of models to support key areas within RevOPs, such as pipeline efficiency, velocity and conversion, forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making. 
• Cross-Functional Project Leadership: Manage high-impact projects across Business development, Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability. 
• CRM Governance & Data Integrity: Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance. 
• Change Management & Enablement: Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes. 
• Operational Insights & Reporting: Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks.
• Training & Knowledge Sharing: Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently. 

Competencies: 

• Strategic Thinking: Ability to connect operational activities to broader business goals and long-term growth strategies. 
• Analytical Rigor: Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions. 
• Operational Excellence: Strong process orientation with a focus on scalability, repeatability, and continuous improvement. 
• Influence & Collaboration: Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels. 
• Executive Communication: Presents complex data and strategic recommendations clearly and persuasively to senior leadership. 
• Change Leadership: Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption. 
• Project Management: Balances multiple priorities and initiatives with strong organizational and time management skills. 
• Adaptability: Thrives in a dynamic environment with shifting priorities and evolving business needs. 

Technical Skills 

• Salesforce CRM: Advanced-level proficiency, including troubleshooting, and process optimization. Marketing Cloud/Pardot knowledge a nice to have. 
• Excel & Data Modeling: Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards. 
• Sales & Marketing Tech Stack: Familiarity with tools such as Marketo, Pardot, Leandata, ZoomInfo, Outreach, Salesloft, Gong, Terret, Cloudingo, Ringlead and Chorus.ai to support BD, Sales and Marketing execution and insights. 
• Presentation & Visualization: Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively. 
• Collaboration & PM Tools: Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation. 

Qualifications/Experience: 

• Education: Bachelor's degree required, preferably in Business, Analytics, or a related field. 
• Revenue Operations & GTM Experience: 7+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment. 
• Process Optimization & Change Management: 5+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams. 
• Strategic Analysis & Executive Reporting: 5+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership. 
• SaaS Industry Expertise: 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making. 
• AI Knowledge & Application: Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements.