The Opportunity

At Flexport, we’re on a mission to make global trade simple for everyone. We’re looking for an Manager, Air Operations to lead our Gateway Operations in Cambodia. In this role, you’ll guide a team of operations specialists to manage air shipments from start to finish — making sure our customers’ cargo moves smoothly, efficiently, and on time.

What You’ll Do

• Lead and support the air operations team in managing daily export/ import shipments.
• Oversee the full shipment lifecycle — from booking and pickup to airline handover and final delivery.
• Coach and develop team members to help them grow and perform at their best.
• Act as the main point of contact for escalations and ensure quick, effective resolutions.
• Build and maintain strong partnerships with airlines, terminals, and trucking providers.
• Collaborate with internal teams such as planning, sales, customs, and destination offices to ensure seamless coordination.
• Continuously improve workflows to enhance efficiency and customer experience.
• Ensure all activities follow Flexport’s standards, policies, and local regulations.
• Identify opportunities to improve workflows — saving time, reducing costs, and boosting productivity.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Manage & keep good relationships with external vendor, providers to get support and handle shipment smoothly.
• Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies, streamlining processes, and collaborating with teams to implement new workflows, optimize existing systems, and integrate new technologies.

What you will need:

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations.
• 2 to 3years of leadership experience
• Very good knowledge of Air export & import rules & regulations in Cambodia
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good communication of written and spoken English.Chinese is a plus

Mindset: 

We’re looking for folks that have:

• Excitement to manage relations and create a best-in-class operational structure
• Demonstrated ability to lead teams in day-to-day execution and process improvement
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and squad happiness
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent

Skills:

• Coaching your colleagues
• Encouraging your team to improve how the team works
• Helping your team learn from their performance outcomes
• Inspiring your team
• Engaging a customer with empathy and without bias
• Pressure testing qualitative and quantitative work
• Building strategy through a customer viability lens
• Designing processes
• Leading difficult conversations 
• Forming hypothesis and developing experiments
• Communicating with structure (“A mastery of (internal) communication”)
• Managing time and commitments (“Next-level attention to detail”)
• Investigating and troubleshooting the customer’s problem
• Execute complex processes without missing adaptive opportunities
• Applying policy, process, and best practices
• Organizing, leading, and participating in meetings

Growth and development:

Skills you can advance in this role:

• All of the above +
• Leading your team’s adaptive performance process
• Setting a vision and theory of impact for a team
• Logos 1 consensus building
• Building consensus among people with strong, differing opinions
• Generating ideas by analyzing your competitors
• Diagnosing a client’s deeper needs
• Gathering qualitative and quantitative customer insight through experiments

What you will learn:

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency
• How to motivate teams and lead performance in an ambiguous environment, research and implement operational hypotheses and inform the strategy of a newly built team.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the ocean industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Becoming a leader of leaders. You learn how to be a player-coach who apprentices team leaders on skill development.
• Deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You build processes and tools or lead webinars to amplify your knowledge.

THE ROLE:

Senior Manager, Sourcing - Soft Home (CN/SEA)

We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.

Key Responsibilities

• Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
• Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
• Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
• Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
• Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
• Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
• Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.

Qualifications and Requirements

• 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
• Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
• Deep knowledge of textile materials, manufacturing processes, and sustainability practices
• Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
• Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
• Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
• Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.

Preferred Skills

• Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
• Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.

We’re looking for a Senior Denim Washing Technician to join our growing team.

Key Responsibilities:

       1. Wash Development and Execution:

• Lead and manage all aspects of denim wash trials across Asian vendors, ensuring Quince’s brand aesthetic and sustainability standards are met.
• Translate creative design intent into clear wash recipes, parameters, and process control instructions.
• Approve, comment, and refine shade bands, ensuring consistent quality and visual appeal for bulk production.

       2. Technical Expertise and Troubleshooting:

• Provide expert-level onsite solutions to technical bottlenecks encountered during wash development and execution.
• Identify and resolve technical bottlenecks in both development and production stages.
• Support vendors with actionable process adjustments to ensure reproducibility and bulk consistency.

       3. Training and Capability Building:

• Develop and implement technical training programs for factory washing teams.
• Establish and maintain a structured “Quince Wash Standard” and technical SOPs across regions.
• Build and continuously update the “Quince Denim Recipe Library” — a centralized reference of approved wash formulas, parameters, and outcomes — to ensure reproducibility, enhance efficiency, and maintain aesthetic consistency across all vendors.
• Promote sustainable washing practices, chemical efficiency, and water-saving initiatives

       4. Process Control and Consistency: Onsite Collaboration:

• Monitor and evaluate wash performance across vendors to ensure consistent hand-feel, shade, and appearance.
• Conduct root-cause analysis of wash-related quality issues and lead corrective actions.

       5. Cross-Functional Collaboration and Reporting:

• Maintain effective written and verbal communication in English, directly liaising with U.S.-based merchants and cross-functional teams.
• Provide timely updates and reports on wash progress, challenges, and outcomes to Sourcing and PDs.

Qualifications:

• Experience: Minimum 15 years of experience in denim wash development and execution, with onsite factory experience.
  • Proven track record of working with premium denim brands known for high-quality, innovative finishes (e.g., Levi’s, AG Jeans, Frame, or similar).
• Technical Expertise: Comprehensive knowledge of denim wash processes, including dry and wet processing washings.
• Onsite Leadership: Demonstrated ability to manage and optimize wash processes onsite, working directly with factory teams.
• Language Proficiency: Strong English skills (written and verbal) to communicate effectively with merchants , sourcing/PD.
• Problem Solving: Advanced troubleshooting skills to resolve complex wash issues efficiently.

Preferred Skills:

• Experience in training and mentoring factory teams to enhance technical capabilities.