About the Team

Partner Managers are a direct contact to some of the most valuable merchants that partner with DoorDash. Partner Managers are in direct contact with business owners and have an action-oriented mindset to tackle any opportunity that arises in their book of business. Partner Managers are assigned to a book of business that they work with closely to ensure their success and growth on DoorDash.

About the Role

Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can.  Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.

You’re excited about this opportunity because you will…

• Work with businesses to establish important goals and goals for their business.
• Manage merchant relationships across your region, while building towards business goals
• Refine sales messaging, prospecting, qualifying, and closing techniques
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
• Deliver quarterly business reviews that highlight important wins and opportunity areas
• Reduce instances of churn, while identifying and supporting new store expansions
• Advocate internally for how to best solve your merchant’s objectives
• Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales

We’re excited about you because… 

• You have 2+ years of success in client-facing and sales roles
• You have 2+ years in a sales role while exceeding performance metrics consistently
• You are persistent and passionate about sales, and have a dynamic personality
• Experience empathizing with customer needs and adapting to meet their unique goals
• You are comfortable working in a scaling startup environment
• You value collaboration and thrive in ambiguity 
• You are comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
• Applicable experience increasing customer satisfaction, retention, and product adoption
• An ability to understand and communicate operations processes
• The mindset of an owner in whatever you do, and striving to be 1% better everyday

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies Alo’s Guiding Principles  

Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

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Part-Time Position (Weekend Availability)

The Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Customer Experience

 Protect the customer experience in all areas

 Help achieve clientele data capture goals in order to drive sales and maintain customer focus

 Ensure daily monitoring and execution of sales

 Provide a friendly and welcoming environment

 Maintain a professional appearance consistent with established dress code and image guidelines

 Maximize personal sales at all opportunities, including additional sales at cash wrap

 Assist in conflict resolution with client issues

 Communicate product and customer feedback to managers

 Achieve personal SPH goals*

People

 Support management team with training new associates on customer service standards and product knowledge

 Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor

 Supervise and develop sales associates as necessary

Operational Standards

 Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation

 Ensure strict compliance and adhering to the application of policies and procedure

 Key Holders will be able to process returns, but cannot execute employee purchases

 Assists the Management Team with inventory preparations and participate in the actual Inventory

 Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation/Store Maintenance

 Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips

 Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills and Requirements

 Must have a minimum of 1-2 years of retail experience

 Excellent interpersonal skills supporting a team environment

 Strong English communication - verbal and written / Multilingual is a plus

 Excellent time management/project skills

 Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

 Ability to recognize and react to changing work demands

 Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

 Goal oriented: ability to stay focused on creating winning results

 Dedicated to high levels of Customer Service and Sales Productivity

 On the job special projects that have developed depth of related experience an asset

 Physical Demands: • Hours/days of work can be varied due to the demands of the business/Weekend Availability • Must be able to work shift standing and walking and able to lift approx 20 lbs. • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

The Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The store manager is responsible for the overall results of a single store location.

Responsibilities

Leadership Attributes

• Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements
• Foster a positive team environment by empowering members to participate and cooperate on store initiatives
• Drive employee engagement through consistent recognition and providing training to improve on performance
• Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
• Provide department insight related to the customer experience and communicates information to district team and corporate office

Customer Experience

• Ensure customer service levels are met and exceeded beyond expectations at every opportunity
• Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
• Ensure that customer and employee experience are prioritized over workload or tasking
• Motivate and coach store team to achieve personal and store sales goals
• Monitor sales floor and zone coverage to drive sales and maintain customer focus
• Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
• Ensure store teams receive customer service & product knowledge training to strengthen selling skills
• Model and ensure dress code compliance
• Achieve personal SPH goals*

People & Development

• Recruit quality high level management candidates
• Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
• Ensure management and service associates clearly understand and meet job expectations
• Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
• Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
• Lead new hire on-boarding and training

Visual Presentation/Store Maintenance

• Ensure store meets visual merchandising and maintenance standards
• Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
• Train and support store team in the planning and supervision of store flips and regular merchandising needs
• Ensure store works to merchandising/flip calendars
• Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
• Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives

Financial

• Lead the stores’ business planning process
• Achieve or exceed financial plans through effective planning and management
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
• Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses

Inventory Management

• To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
• Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
• Train managers and sales associates in inventory management and supervise physical inventory count
• Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Skills and Requirements

• Requires 3+ years store management experience
• Computer proficiency with MS Office; Outlook, Excel, Word
• Excellent interpersonal skills supporting a team environment
• Excellent English communication - verbal and written
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.