•  Develop and present compelling paid performance proposals that showcase innovative solutions and drive client buy-in.
•  Provide expert guidance and thought leadership across Paid Social, Paid Search, and Programmatic advertising channels.
•  Consult with and guide the team to design and implement highly effective bidding strategies tailored to a diverse portfolio of clients in the MENA region.
•  Collaborate closely with operations teams to ensure campaigns consistently achieve and exceed KPIs, providing proactive optimization guidance and troubleshooting support.
•  Serve as the primary point of expertise in client discussions, confidently articulating complex bidding strategies and best practices in a clear and compelling manner.
•  Cultivate strong, trusting relationships with clients by proactively identifying and delivering innovative solutions that help them achieve their unique business objectives.
•  Prepare and deliver compelling Quarterly Business Reviews, consolidating key insights, highlighting successes, and providing data-driven recommendations for future growth.

•  A minimum of 1 years of proven experience in a similar role within a fast-paced agency environment.
•  Strong critical thinking and problem-solving skills, with the ability to analyze complex data and develop actionable solutions.
•  Exceptional leadership, communication, and presentation skills, with the ability to inspire and influence both internal teams and external clients.
•  A deep understanding of the digital advertising landscape, including tracking ecosystems (MMP, Analytics360, Campaign Manager) and emerging technologies.

Get to Know our Team:   

Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.   

The Opportunity:  

Are you a dynamic leader with a knack for driving success in a multicultural environment? This role is responsible for leading the customer service teams supporting EMEA Languages (Arabic, German, French, Italian, Portuguese, Russian, Spanish) as they provide support to customers across voice, email, chat, and back-office activities.   

We are currently seeking to hire a Regional Manager (RM) supporting the EMEA region. This would be a full-time position and will be based in Cairo’s new office. Relocation support will be provided for you and your dependents (if needed).  

The Regional Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with the team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develop tactical plans to reach these goals. This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example.   

This position will report to the Regional Head of Customer Support, EMEA and is open to both local and foreign candidates and we will provide a relocation package for the right candidate, ensuring a smooth transition to working and living in Cairo, Egypt.   

In this Role, you’ll get to:  

• Lead multicultural teams supporting markets with different requirements, regulations and practices  

• Continuous improvement in meeting customers’ expectations  

• Guide your team through frequent changes in technology, processes, and business priorities.  

• Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.  

• Present results and propose solutions to Senior Leaders and stakeholders.  

• Collaborate with a diverse array of functions such as Business Development, Content, Finance, Operational Excellence, L&D, Analytics and Talent Management  

• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible.   

• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer improvement opportunities.  

 What you’ll Need to Succeed:   

• A minimum of 8 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.). 
• Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach.   

• The ability to successfully lead or support multiple initiatives concurrently.   

• A proven track record of leading change.   

• Persuasive skills to convince senior leaders.   

• A fast-paced approach to problem-solving and decision-making.   

• The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement.   

• Excellent verbal and written communication skills in English. Conversational Arabic is a plus  

• Excellent personal and interpersonal skills to lead the team and partner effectively with other departments.   

• E-commerce or travel industry experience is a plus.  

Good to have  

• Project management certifications (PMP, Six Sigma, COPC or equivalent)  

About Cairo relocation  

• Must meet all Visa requirements for relocation to Cairo. 
   

Location: This role is based in Cairo. Relocation support will be provided.   

Overview:

We are looking for a Senior Product Manager who brings a pro-active attitude to solving customer problems through innovative solutions to drive the product strategy and roadmap with cross-functional teams. As the Senior Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. Your primary focus is to streamline the order lifecycle—moving transactions efficiently from commitment to closure—while proactively reducing manual workflows, operational delays, and errors.

You will be responsible for shipping high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams.

What You will do (Responsibilities):

• Own problem definition, scope, and success metrics for fulfilment flows.
• Map end-to-end workflows from PO to delivery to reconciliation.
• Identify friction, rework, and failure points across people, process, and systems.
• Prioritize work based on operational impact, business value, effort, and risk.
• Partner with Tech Leads in a two-in-a-box model with shared accountability.
• Write clear requirements, acceptance criteria, and release definitions.
• Align Operations, Finance, Procurement, and Supply stakeholders.
• Identify and deliver automation and AI-assisted workflow opportunities.
• Work with Data and Engineering to ship AI-enabled features.
• Use AI tools to accelerate discovery, analysis, and synthesis.
• Apply AI to improve backlog quality, requirements clarity, and delivery throughput.
• Partner with Engineering to improve SDLC efficiency using AI-assisted tooling.
• Measure adoption, accuracy, cycle time, and operational impact post-launch.
• Lead reviews, decisions, and trade-offs with senior stakeholders.

What Success look like:

• Shorter fulfilment and order close cycles.
• Fewer manual interventions and escalations.
• Higher data accuracy across orders, invoices, and reconciliation.
• Measurable efficiency gains from automation and AI.
• Strong adoption by Operations, Procurement, and Accounting teams.
• Predictable delivery with Engineering.

Who You are (Qualifications): 

• 6–10 years product management experience.
• Ownership of operational or workflow-heavy products.
• Hands-on experience using AI tools across discovery, delivery, or operations.
• Experience shipping automation or AI-assisted features.
• Experience improving product team throughput or quality.
• Strong systems thinking across people, process, and tools.
• Comfort with operational metrics, dashboards, and impact tracking.
• Strong facilitation, presentation, and decision-making skills.
• Ability to challenge stakeholders and hold clear product positions.

Nice to Have;

• Experience in logistics, supply chain, or marketplaces.
• Exposure to finance operations, invoicing, or reconciliation.
• Familiarity with LLM-based tools, workflow automation, or agents.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business.
• Non-stop Learning before everything.
• The best idea wins; we are all ears when it comes to ways to do things better.
• Exciting stock options and Premium health insurance.
• Attractive compensation package.
• Product first mindset.