How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives.

We're hiring a Regional Lead to join our Agent Operations team in Burkina Faso. Reporting to the Agent Ops Lead, the role holder will oversee all Wave agent network acquiring and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region. 

In this role, you'll; 

• Agent growth: Coordinate the Agent Openers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.
• Agent Contracting: Ensure the Agent Openers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.
• Agent Activation & Training: Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.
• Agent Ongoing Liquidity Management: Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.
• Risk Management and Routine Visitation: Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region's performance.
• Agent Churn: Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.
• Be the primary contact person for all agency networks acquiring & Wave products in your region: Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.
• Champion excellent customer service and implementation of quality service delivery standards.

Key details

• Location: You'll work from our offices at Bobo-Dioulasso.
• Work authorization in BF is required. 
• Contract type: Permanent Contract
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in English - this role will interact regularly with non-French/non-Moore speakers.
• Master’s degree in a related field.
• Speak both French and English fluently.
• At least 5 years of relevant work experience, specifically managing an agent network in Burkina Faso, and a minimum of 2 years of experience managing field-based teams. 
• Must have worked and overseen agent network activities in the upcountry. 

You might be a good fit if you

• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.

#LI-MS1

How you'll help us achieve it

We're looking for a Head of BTL and Distribution for our operations in Burkina Faso who is experienced in managing teams, executing product sales strategy, resourceful, and excited to roll up their sleeves and work in the field. You'll be responsible for the daily operations of our field sales teams in Burkina Faso. The job entails planning and executing user acquisition campaigns and maintaining desirable user activity rates.
 
 In this role, you'll;

• Manage sales teams who are responsible for growing Wave's user base.
• You will need to identify and resolve critical blockers that hinder customer growth and maintain active usage of our financial products.
• Build the roadmap for the distribution team in Burkina Faso to achieve its quarterly key objectives:
• Work closely with the ATL team and the rest of marketing
• Work closely with the Wave agent team to align key objectives and operationalize strategies
• Take ownership of operations in rapidly scaling Wave's field sales teams (in charge of  customer acquisition ) across Burkina Faso, with the processes and people needed
• Develop a field marketing program for customer acquisition that gives existing and new staff the right skills and expertise to serve our users
• Coordinate and ensure diverse projects on the roadmap are on track by:
• setting up clear responsibilities for the team and ensuring individuals have the resources needed
• providing day-to-day management and mentorship of team members
• working closely with HR, Agent Management, and Media teams to align activities
• Help to develop Wave's global strategy by sharing insights and learning from the team's experience.
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key details

• Location: You'll work from our office in Burkina Faso and may travel to field locations.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluent in English - this role will interact regularly with non-French speakers.
• Speak and write both French and English fluently.
• Minimum of 5 years' experience leading field-based sales or user acquisition teams.
• Proven track record in designing and executing user growth strategies within telecom, fintech, FMCG, or financial services sectors.
• Demonstrated experience managing large-scale teams of 100+ people.

You might be a good fit if you

• Have planned and successfully managed customer acquisition strategies for mobile/financial products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

How you'll help us achieve it

We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Burkina Faso.

In this role, you'll; 

• Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.
• Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).
• Lead marketing planning, including budget, resource allocation, and ROI accountability.
• Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.
• Lead and supervise full-funnel campaigns for Burkina Faso across ATL, BTL, and Social Media.
• Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.
• Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).

Key details

• Location: Ouagadou with travel upcountry (about once per month). 
• Work authorization in Burkina Faso is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents. 
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Degree in relevant fields (marketing, communication, sales, business development, management…). 
• At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.
• Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.
• Experience managing significant marketing budgets and demonstrating strong ROI discipline.
• Fluent in French, English.

You might be a good fit if you

• Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).
• Make decisions based on business metrics and financial impact, not only marketing indicators.
• Have strong negotiation skills and can secure high-impact partnerships. 
• Can operate at both strategic and tactical levels without losing clarity.
• Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.
• Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.

How you'll help us achieve it

We are looking for a Master Agent Manager to take ownership of the day-to-day leadership, strategic growth, and management of our master agent network. You will drive operational excellence and ensure our master agents deliver high-quality service across Burkina Faso.

In this role, you'll;  

• Manage a roll-out plan for master agents.  
• Lead the master agent team to grow a sustainable master agent network. 
• Lead and deliver all master agent projects.  
• Work with the team to ensure master agents have all required supplies. 
• Build a strong relationship with master agents.  
• Ensure the master agents' network provides high-quality service.  
• Overseeing the development of master agents and ensuring high-quality master agents. 
• Providing management with feedback. 
• Analyze the performance of the master agents' network and seek out improvement plans.  

Key details 

• Location is primarily based in Ouagadougou, with the possibility for intermittent travel throughout Burkina Faso.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Speaking both French and Mooré fluently will be a great advantage; another local language is a plus. 
• In-depth knowledge of our product and agent network, since the candidate will be required to explain the product to agents and other stakeholders. 
• Strong ethics, integrity, and ability to negotiate.  
• 5 years of experience in sales and stakeholder management.  
• 5 years of experience in a similar role.  

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are flexible enough to adapt to various process changes and updates gracefully. 
• Are a self-starter and proactive about achieving ambitious targets.
• Are charismatic and enjoy talking and explaining new ideas and products to people. 
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Prefer over-communication when coordinating.
• Adjust quickly to changing priorities and conditions.
• Are fluent in English.

How you'll help us achieve it

Being close to our customers and agents is essential to us, so if you enjoy working with customers and managing liquidity, the Premium Cash Officer role could be a good fit for you! The Premium Cash Officer's role within the premium agency would be to manage the agency and be responsible for the daily follow-up and management of agency staff and materials.
The Premium Cash Officer should be skilled enough to guide and support Premium Cash Assistants and flexible enough to manage conflicts in the outlet. 

In this role, you’ll; 

• Manage cash in and out between the Safe and PCA accounts.
• Conduct end-of-day bill counting and produce a daily bill-counting statement.
• Ensure that all cash management transactions are correctly recorded in the treasury system.
• Promptly request sufficient funds to ensure rebalance with agents/clients.
• Ensure transactions with cash-in-transit companies (Cash-in/Cash-out).
• Report discrepancies or challenges encountered by Premium Cash Assistants.
• Report fake bills to management. 
• Ensure that furniture and materials are in good condition and that the office is well secured.
• Manage and, if needed, escalate relevant feedback to management that may impact the agency's activity. 

Key details

• Location: You'll be based in Ouagadougou, Kaya, Banfora, Dedougou or Tenkodogo.
• Work authorization in Burkina is required. 
• This is a fixed-term position with a 6-month contract. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• At least 2 years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.
• Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent. 
• Strong proficiency in French.
• Previous experience in front-office customer service or in the banking sector.
• Be very vigilant, detail-oriented, and have strong integrity.  
• Knowing Wave products is an added value. 
• Speaking English and a local language (Moore, Dioula) is an added advantage.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are comfortable defaulting to over-communication and overreaching in coordination.
• Adjust quickly to changing priorities and conditions.

How you'll help us achieve it

We’re looking for a Training Administrator who pays close attention to detail, can multitask, and works well under pressure. As a Training Administrator, your goal will be to ensure that most agents, distributors, and staff participate in our training sessions and that they run. You should be a reliable problem-solver with strong project management skills. You'll be responsible for communicating with agents and distributors, assisting trainers with the reservation of training rooms, dispatching training goodies, calling agents, organizing training agendas, and completing reports. 

In this role, you'll; 

• Call and invite participants to the in-region training organized by the trainers.
• Maintain training records (e.g., trainee lists, schedules, attendance sheets).
• Design a dashboard for key metrics, monitor data, and analyze.
• Book training rooms and ensure they’re properly set up.
• Prepare and disseminate material (e.g., instructional notes, feedback forms). 
• Act as a point of contact for participants.
• Handle and respond to daily training requests. 
• Develop creative and innovative approaches to present training programs.
• Handle accounts receivable and ensure invoices are paid.
• Submit reports on training activities and results on a daily and weekly basis.
• Write daily and weekly notes.

Key details

• Location: You'll work from our office in Ouagadougou, with frequent travels to the upcountry.
• Work authorization in Burkina is required. 
• This is a 6-month fixed-term contract. 
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s degree in Statistics, Mathematics, IT, or a related field.
• Proven experience as a Training Administrator, Statistician, Data Analyst, or a similar role.
• Strong proficiency in Google Sheets and/or Excel. 
• Excellent organizational and multitasking ability.
• Outstanding communication skills.
• Strong attention to detail.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are patient and empathetic.
• Are a self-starter and proactive about achieving ambitious targets.
• Are excited to conduct online training and assessments.
• Enjoy organizing large events - you'll be the point of contact to both suppliers and the team.
• Are able to adapt quickly to different environments.
• Willing to go the distance to get something done.
• Are rigorous, autonomous, methodical, and with an eye for detail.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions.
• Have experience in project management.