Why Verifone

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone is one of the leading electronic payment solutions brands and among the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in working with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness.

Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next generation of secure payment systems or finding new ways to bring electronic payments to emerging markets, the Verifone team is dedicated to the success of our customers, partners, and investors. It is this passion for innovation that drives every Verifone employee toward personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What’s Exciting About the Role

Verifone is seeking a Kafka DevOps Engineer to join our Platform Engineering team. This is an operations-first role with a strong emphasis on scripting, automation, and pipeline development. You’ll be hands-on with day-to-day Kafka operations, reliability, tuning, and high availability for payment gateway solutions that process billions of transactions annually on-prem and in AWS Cloud. Beyond keeping the lights on, you’ll play a key role in building the data pipelines—of which Kafka is a core component—that power Verifone’s new AI, machine learning, and analytics initiatives. You’ll also be part of an active effort to migrate Kafka and related services to Kubernetes, giving you hands-on experience with a meaningful infrastructure modernization project. The technology footprint is broad: Redis, MongoDB, PostgreSQL, MySQL, Snowflake, and more—so you’ll grow well beyond a single-technology niche.

Key Responsibilities

Kafka Operations & Reliability

• Manage and support Apache Kafka clusters (including MSK), Kafka Connect ecosystem, and KSQL for high-throughput, fault-tolerant messaging and event streaming pipelines.
• Monitor system health, set up alerts, and drive incident response and root cause analysis (RCA).
• Handle day-to-day operational tasks including offset management, lag monitoring, consumer group management, and cluster rebalancing.
• Perform routine cluster maintenance: upgrades, configuration changes, scaling, and health checks.

Scripting, Automation & DevOps

• Develop and manage automation scripts using Python and Shell scripting to reduce manual toil and improve operational efficiency.
• Design, implement, and maintain robust CI/CD pipelines for patching automation.
• Build and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar.
• Containerize and orchestrate workloads using Docker and Kubernetes, with the opportunity to help migrate Kafka and related services to Kubernetes.

Data Pipeline Development

• Build and optimize end-to-end data pipelines, with Kafka as a core streaming component alongside batch and ETL processes, enabling new AI, ML, and analytics use cases.
• Collaborate with development teams to implement best practices for data flow, security, scalability, and performance.
• Continuously identify and implement improvements to the software development lifecycle (SDLC).

Cloud & Infrastructure

• Manage cloud infrastructure on AWS (VMs, networking, storage, IAM, etc.).
• Support cloud migration tasks and assist in moving workloads between on-prem and cloud environments.

Required Qualifications / Skills

• 4+ years of overall engineering experience with 2+ years of hands-on experience supporting Kafka infrastructure in a large-scale production environment.
• Kafka Producer/Consumer microservices concepts and Kafka distributed architecture.
• Solid Linux fundamentals: networking basics, logs, system troubleshooting, process/memory, disk.
• Strong scripting and automation skills (Python, Bash) with a track record of reducing operational toil.
• CI/CD pipeline development and Infrastructure-as-Code experience (Terraform preferred).
• Cloud engineering skills, preferably AWS (EC2, VPC, IAM, MSK/ElastiCache, CloudWatch).
• Familiarity with observability tools (metrics/logs/tracing concepts) and incident response practices.
• Basic understanding of distributed systems tradeoffs (availability, consistency, partitions, backpressure).
• Strong communication and presentation skills with emphasis on executive communication.
• Flexible with regards to working shifts; on-call and weekends.

Preferred Skills (Highly Desired)

Data Engineering & Pipelines

• Data engineering skills including data analytics, data processing, ETL, and data lake technologies (batch and streaming, file formats like Parquet, table formats like Iceberg/Delta/Hudi, basic orchestration).
• Experience with AWS data tools (Athena, Glue, Iceberg, Redshift, etc.).
• Exposure to Kafka Streams, Apache Flink, or similar stream processing frameworks.

Database & Caching Technologies

• Operate Redis deployments for caching, ephemeral state, queues/streams, and rate limiting use cases.
• Relational DB experience: PostgreSQL and/or MySQL (indexing basics, vacuum/analyze, query plans, replication fundamentals).
• MongoDB operational familiarity (replica sets, elections, oplog basics, backup/restore).

Infrastructure & Security

• Container/Kubernetes familiarity (deployments, stateful workloads, storage classes).
• On-prem experience (VMware/KVM, storage, networking).
• Security fundamentals: least privilege, secrets management, encryption-in-transit/at-rest concepts.
• Experience working with PCI (Payment Card Industry Data Security) standards.

What We Offer

• Direct impact on Verifone’s global payment infrastructure—your work keeps billions of transactions flowing reliably every year.
• Ground-floor involvement in building the data pipelines that will drive Verifone’s AI, machine learning, and analytics strategy.
• Hands-on participation in a Kafka-to-Kubernetes migration—a resume-building modernization project from day one.
• Multi-technology exposure—Kafka, Redis, MongoDB, PostgreSQL, MySQL, Snowflake—so you grow as a well-rounded platform engineer, not a single-tool specialist.
• Mentorship from senior engineers and Kafka architects with deep production experience.
• Clear career progression path from mid-level to senior and lead engineer.
• Funded certification paths—Confluent (CCDAK, Certified Administrator), AWS (Solutions Architect, MSK Specialty), CKA—plus budget for courses and technical conferences.
• Hybrid/remote working flexibility with a collaborative team culture.
• Competitive compensation with performance-based incentives.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Let's start with the role

We are looking for a Database Administrator to join our team. In this role, you will be responsible for maintaining, troubleshooting, and optimizing our MS SQL Server environments, with a strong focus on availability, security, and performance. You will play a key role in ensuring the continuous operation of our databases, particularly in complex, high-availability scenarios such as Availability Groups. In addition, you will apply your knowledge of alternative database engines, such as MongoDB and CockroachDB, along with your expertise in cloud-based database administration.

• Provide comprehensive day-to-day support, monitoring, troubleshooting, and administration for multiple MS SQL databases, with a particular focus on high-availability configurations like Availability Groups.
• Diagnose and resolve complex performance and availability issues, performing in-depth root cause analysis to prevent future occurrences.
• Oversee database maintenance processes, including performance tuning, index management, and job automation, ensuring optimal operation.
• Develop and enforce backup and recovery policies, ensuring database resilience and disaster recovery readiness.
• Apply security patches, conduct version upgrades, and enforce strict compliance with database security best practices.
• Handle support calls and resolve technical issues promptly, including responses to security incidents and operational challenges.
• Leverage expertise in alternative database engines like MongoDB and CockroachDB to contribute to cross-functional database projects.
• Manage and optimize cloud-based database environments, ensuring scalability, performance, and reliability in cloud infrastructure.

What You'll Bring:

• Solid, hands-on experience in MS SQL Server database administration in production environments.
• Extensive experience with MS SQL Server database features, including Jobs Scheduling, Monitoring, Patching, Backup/Recovery, Replication, Availability Groups, and Always On configurations.
• Good knowledge of memory tables and table partitioning
• Proven expertise in diagnosing and resolving performance bottlenecks and availability issues.
• Good understanding of alternative database engines like PostgreSQL, MongoDB, and CockroachDB, with practical experience in administration and troubleshooting.
• Good knowledge of cloud database administration, with experience on platforms such as Azure.
• Practical experience with Git version control / GitLab. 
• Fluency in English, both written and spoken, with excellent communication skills.
• Strong teamwork, analytical thinking, and problem-solving abilities, combined with a proactive approach to continuous learning.

Why Verifone

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone is one of the leading electronic payment solutions brands and among the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in working with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness.

Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next generation of secure payment systems or finding new ways to bring electronic payments to emerging markets, the Verifone team is dedicated to the success of our customers, partners, and investors. It is this passion for innovation that drives every Verifone employee toward personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

Verifone is seeking an experienced MySQL Lead DBA who will be responsible for ensuring database performance, high availability, and security of clusters and single instances of MySQL instances. You will also be responsible for orchestrating upgrades, backups, HA/DR, and provisioning database instances. You will work closely with other teams, including application architects/ Sr. Developers and application support engineers for architecture design and SQL optimization, establishing and documenting best practices.

We look for dedicated and versatile engineers who are passionate about working in a company whose culture is dedicated to delivering innovative software products that solve our customers’ most challenging business needs. As a Lead DBA, you’ll have the opportunity to make significant and direct impact on our database performance, applications, and solve some of the most complex challenges in cloud and on prem environments, while lead the team from a technical and development perspective.

This hybrid role is open to hiring candidates located in:

• Bucharest, Romania
• London, United Kingdom
• Riga, Lativa
• Warsaw, Poland

Key Responsibilities

You will be responsible for ensuring that database management policies, processes and procedures are established and followed, adhering to ITIL good practice principles and are subjected to continuous improvement as per PCI standards. They will be responsible for reviewing system design changes to ensure they adhere to expected service standards and recommend changes to ensure maximum stability, availability and efficiency of the supported applications.

The candidate should understand the application functionality, business logics and work with application stake holders to understand the requirement and discuss with the new application features and propose the right solutions. He must liaise closely and work in collaboration with the release management teams, support teams and the infrastructure DBAs. 

• Design, Install, Deploy and Manage MySQL on Physical, Virtual, AWS EC2 / RDS / Aurora.
• Build MySQL clusters with a high availability, active-active cluster setup in a large scale and multi datacenter environments having minimum RPO/RTO on a DR scenario
• Design and implement uniform backup strategy and business continuity plans across the MySQL environments using Percona XtraDB or custom automation scripts with reliable monitoring and alerting mechanisms
• Define thorough and validated database monitoring and alerting, along with documentation for future references
• Setup high availability with Master-Master/ Master-slave replication
• Maintain stable performance via server optimizations
• Guide engineering teams to best practices on server configurations and SQL tuning.
• Maintain security and compliance via OS and database version upgrades
• Work with application stake holders to create effective database solutions
• Create and maintain adhoc reports
• Adhere to the incident and change process, prepare thorough documentation, and peer review planned production tasks
• Support application release process, and automations
• Mentor and develop other engineers on MySQL skills

Required Qualifications/Skills

• Minimum 8 years of experience managing MySQL
• Experience with MySQL Active/Active cluster setup, Database Upgrade and Migrations, Scripting
• Experience administrating MySQL on Linux platform
• Experience with MySQL version upgrades in production environments with a zero or very minimum application down time
• Experience with design & architecting MySQL environments using any framework such as Galera Cluster or Percona XtraDB
• Experience deploying database monitoring using at least one of PMM, New Relic, Datadog, Nagios, Grafana, ELK, AppD, etc.
• Infrastructure as Code (IaC) such as Terraform, Ansible, Puppet, Chef
• Proficiency with cloud infrastructure, AWS RDS or equivalent.
• Automation/scripting skills in a modern language like Python, Shell scripting, Go, Java, Rust.
• Proficiency in CI/CD pipelines such as Jenkins, Github Actions, Gitlab.
• Advanced experience with database performance tuning including SQL tuning, hardware configuration and capacity planning.
• Strong technical leadership, mentoring and time management skills.

Preferred Skills (Not Mandatory)

• Experience working with PCI (Payment Card Industry Data Security) standards
• ITIL environment experience
• Deep experience with SQL, stored procedures, functions, triggers, batch jobs, reporting, analytics.
• Experience managing PostgreSQL, SQL Server, and/or Oracle.
• Experience and knowledge with NoSQL and data engineering technologies such as Kafka, Redis, Snowflake, Databricks, Spark, Redshift, ETL, etc.
• Experience with data analytics and Business intelligence

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About the team:

Our OPS and Support team is distributed across three main locations – Munich, Regensburg, and Bucharest – and collaborates closely with other teams across the IONOS Group. We manage a diverse and modern tech stack, including Kubernetes, Proxmox, Ansible, and databases like MySQL, PostgreSQL, and MongoDB. We value collaboration, automation, and continuous improvement.

About the role:

We’re looking for a forward-thinking leader to oversee our internal platform operations and guide a dedicated team of professionals. In this role, you’ll blend hands-on technical expertise with leadership skills to manage a range of open-source solutions, including Unix/Linux-based systems, databases (MySQL, PostgreSQL, Cassandra), Kubernetes clusters and Kafka. You’ll also collaborate closely with external partners and customers, coordinating on-call rotations to maintain 24/7 service availability. If you’re passionate about fostering a culture of innovation, reliability, and open-source excellence, this position offers the opportunity to shape the future of our domain-focused business.

Main responsibilities:

Leadership & Team Culture

• Provide technical and disciplinary guidance to a committed platform and support team.
• Encourage engagement, growth, and accountability through regular feedback and goal-setting.
• Promote a mindset of continuous improvement throughout all processes.

Operations & Automation

• Ensure stable, secure, and high-performing operations across various Unix/Linux-based systems.
• Refine provisioning and configuration processes (e.g., Ansible) to boost efficiency and minimize manual interventions.
• Manage and scale Kubernetes clusters, and coordinate with open-source tools like Kafka to balance stability, cost, and performance.

Database Administration & Innovation

• Monitor and optimize databases (MySQL, PostgreSQL, Cassandra), including performance tuning, backups, and failover strategies.
• Evaluate emerging technologies and solutions to improve performance, availability, and scalability within an open-source ecosystem.

On-Call Coordination & Incident Response

• Design an effective on-call model to guarantee around-the-clock coverage.
• Act as the escalation point for critical incidents, leading swift mitigation in close collaboration with external partners or customers.
• Establish clear responsibilities and communication paths for rapid issue resolution.

Strategic Collaboration

• Work closely with cross-functional teams (DevOps, Product Management, Leadership) to align platform operations with core business objectives.
• Provide regular updates on system performance, project milestones, and resource requirements.
• Initiate cross-departmental projects to streamline workflows, encourage innovation, and strengthen collaboration throughout the organisation.

Requirements:

Leadership Experience: Proven track record in guiding or coordinating technical teams.

Technical Expertise: Strong background in Unix/Linux administration, open-source automation tools (e.g., Ansible), Kubernetes, and databases (MySQL, PostgreSQL, Cassandra). Experience with Kafka and similar technologies is highly beneficial.

Problem-Solving Skills: Skilled at diagnosing, prioritizing, and resolving complex operational issues under pressure.

Communication Strength: Able to convey technical topics effectively to both technical and non-technical stakeholders, including external partners or customers.

Continuous Learning: A passion for staying up-to-date with evolving open-source technologies and industry best practices.

Tech stack:

Our tech stack is diverse and modern — during your work with us, you’ll have the opportunity to learn and grow with technologies such as Debian Linux, SmartOS, Kubernetes, Proxmox, KVM, VMware, Ansible, GitLab CI/CD, MySQL, Percona Cluster, PostgreSQL, MongoDB, Kafka, HAProxy, ProxySQL, Pacemaker, Heartbeat, Keepalived, PowerDNS, Prometheus, Grafana, Nagios, OpenVPN, pfSense, and networking components like routing, VLANs, and BGP.

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

About us:

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We strive to deliver quality above anything else. 

About the project:

Help us build the future of web hosting while mastering the complexity of the present. We orchestrate the full spectrum of hosting services starting from provisioning, integration, customer interaction - across both legacy and next-gen platforms.
The challenge? Contribute to our future vision while learning from battle-tested systems as we migrate our entire shared hosting customer base to a modern platform, without missing a beat.
The opportunity? Shape the architecture that powers it all.

What you'll get in:

• AI-powered development: Leverage Gemini, Copilot, and Claude Code to accelerate test design, test automation, and defect analysis, then apply your expertise through rigorous test reviews and quality validation;
• Agile engineering culture: Scrum practices, continuous integration, and fast iteration cycles;
• Collaborative environment: Friendly, open team culture where ideas flow freely;
• Deep Cloud & Infrastructure Exposure: Gain hands-on experience with industry-leading platform technologies, including OKD (OpenShift), Kubernetes, and Docker. You won't just be testing; you’ll be working within a modern containerized ecosystem;
• Modern Java Ecosystem: Work closely with the Spring framework, giving you a deep understanding of how enterprise-level microservices are built and orchestrated.

What you'll do:

• Participate in testing and delivery of high quality software;
• Manage the testing process through all phases of the project lifecycle;
• Define, implement and execute:
• Middleware automated functional tests
• Frontend automated tests
• Manual tests, when suitable scenarios demand them
• Non-functional tests
• Integrate the automated test cases into the Continuous Delivery pipeline;
• Maintain both the test suites and the test frameworks;
• Promotion of best practice testing within the team using any other frameworks and tools;
• Investigate, report, document and check bugs resulting from different types of tests;
• Work with colleagues and peer teams, both local and abroad;
• Be a part of our young and dynamic team.

We appreciate:

• Good understanding of software development lifecycle and methodology;
• Java and OOP knowledge;
• Nice to have knowledge of / User experience with behavior-driven development tool Cucumber;
• Background in REST API test automation;
• Knowledge of Playwright / Selenium or any other UI automation tool / framework;
• Knowledge of a build automation tool (i.e. Maven, Gradle);
• Knowledge of relational and / or non-relational databases (MySQL, PostgreSQL, etc);
• Experience with version-control systems, such as Git;
• Basic Linux skills;
• A proactive mindset, who shares his/her ideas and brings them to life;
• Highly motivated, self-driven, good analytical skills with an eye for details and interested in Quality Assurance;
• Good written and verbal English language skills;
• Very good communication skills;
• Nice to have user-level experience with tools like: Jira, Confluence;
• Nice to have knowledge of automation testing tools like: Jmeter;
• Nice to have usage of tools and technologies like: Postman/Insomnia/Bruno, Swagger, Docker, Kubernetes, OKD;
• Nice to have hands-on experience with Continuous Integration platforms (eg. Jenkins);
• Nice to have ISTQB Foundation Level;

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

Location: Bucharest

About us:

IONOS is the largest cloud hoster in Europe and is setting up the foundation as European Cloud Provider. This includes not just offering storage that can compete with the American hyper-scalers, but that offers the full infrastructure stack, including AI & Machine Learning Products. As the largest hosting company in Europe, we manage more than 8 million customer contracts and host over 12 million domains in our own regional data centers in the US and Europe.

About the team:

The AI & ML Products Development department is responsible for building the platform for ML Services products for IONOS Cloud customers, as well as other companies in the United Internet group.

Our most recent product development features integration of GenerativeAI foundational models, LLMs and others. We run foundational models on prem in our cloud, such as Meta’s Llama, Mistral or StableDiffusion and also VectorDBs and offer them via APIs to our cloud customers.

We are also working with classic ML models for Computer Vision,  NLP), audio/voice  processing & predictions.

Our team is working with technologies such as HugginFace frameworks, TensorFlow, PyTorch, Keras, vLLM, notebooks, MLflow and others.

On the platform side, technologies: GoLang, Java, Spring Boot, REST APIs, Hibernate, SQL (PostgreSQL and MySQL) and NOSQL (Redis, MongoDB). 

We deploy everything to cloud-native Docker / Kubernetes environments, making use of GitHub + Actions, ArgoCD, Prometheus, and other modern cloud technologies.

You will work together with a creative and innovative group of people that love experimenting and learning new things. We are an international team that breaks barriers and solves real customer and business problems.

Main responsibilities:

Would you like to join the AI Technology team at IONOS (1&1 Internet), Europe’s leading cloud and web hosting provider? We are building a platform that provides AI solutions to customers worldwide, from GenAI / LLM inference, to model training, vector databases and much more.

We are looking for a Go Developer with Python knowledge to develop our AI Cloud platform, which provides GenAI and Machine Learning Services to customers in IONOS Cloud.

In this role, you will:

• Develop platform components, services and APIs, that integrate AI / ML services into our cloud products stack;
• Drive cloud-native implementation as part of a cross-functional team responsible for building our AI / ML platform that will provide AI-based products to our cloud customers, as well as internal clients and IONOS Group brands;
• Take part in all phases of development, maintenance and housekeeping of the platform;
• Work closely with Product Owners, Architects to define the best technical solutions that match our product vision;
• Collaborate with an international organization of software developers and AI enthusiasts.

We appreciate:

• Strong programming language in GO / Python, preferably more than one, and ecosystem knowledge with a 4+ years experience, or 7+ years for Senior level;
• Experience with cloud-native environments such as Docker, Kubernetes;
• Very good command of software design patterns and architectural concepts;
• Experience with building RESTful services;
• Ability to take on technical concepts and deliver solution for project initiatives;
• Microservice oriented architecture, performance and scalability concerns;
• Very good OOP and OOD experience;
• Experience with build tools and versioning systems, such as Git/GitHub/Gitlab, Actions, Jenkins, ArgoCD or similar;
• Good written and verbal English skills. 

Would be a plus:

• Product-oriented development mindset and a responsible ownership attitude towards software components;
• Previous experience integration AI / ML related solutions;
• Strong understanding of systems resilience, concurrency, and scalability concerns;
• Full-stack development skills are appreciated;
• Knowledge of Machine Learning technologies, working with data and ML models;
• Openness to take new approaches, learn new concepts and technologies;
• An open collaboration approach and transparent communication.

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Employee anniversary program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is the German Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the contact center workforce with AI. The future of work is here, and it's at Cresta.

About the role:

The Knowledge Assist (KA) team at Cresta builds AI solutions that help contact center agents access the right knowledge at the right time. Our projects include real-time generative assistance (GenKA), knowledge search (KS), retrieval-augmented generation (RAG) capabilities, and knowledge connectors to integrate with customer systems.

We are looking for a software engineer who enjoys working across the stack and thrives in a dynamic, fast-paced environment. While this role leans toward backend development, a full stack skill set is highly valued.

Responsibilities:

• Build scalable, reliable backend services that power real-time AI assistance and search.
• Design APIs and data flows to support integrations with knowledge bases and customer systems.
• Work across the stack when needed, including backend, frontend, and infrastructure layers.
• Collaborate closely with product managers, machine learning engineers, and fellow software engineers.
• Take ownership of projects end-to-end, from design through implementation and operation in production.
• Contribute to technical discussions, architecture reviews, and continuous improvement efforts.

Qualifications We Value:

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 3+ years of experience in software engineering roles.
• Strong backend development skills, preferably with Python, Go, Node.js, or similar languages.
• Proficiency in designing clear, maintainable APIs (e.g., REST, gRPC).
• Familiarity with frontend development (e.g., React or similar frameworks) is a plus.
• Experience working with databases (PostgreSQL, ClickHouse, Elasticsearch, or equivalents).
• Solid understanding of system design, distributed systems, and cloud platforms (AWS, GCP, or Azure).
• Clear communication skills and a collaborative working style.

About us

We're an independent European digital product studio with a strong track record of delivering market-defining strategies and products for enterprises and governments. With about 200 talented people across three countries, premium AI capabilities and a diverse portfolio of international clients, we define, design and ship high-quality digital products, strategies and software. From global cloud-based platforms and large-scale apps to medical devices, banking software and augmented reality experiences. In a nutshell: if it lives and breathes digital, it’s what we do best.

Become a part of our team

At In The Pocket, you join a multidisciplinary team of designers, engineers, strategists and data specialists who care about the work as much as the people they work with. We work in small, autonomous teams that stay close to our clients and their users, and we give everyone the space to take ownership, speak up and grow. You’ll learn from colleagues across our studios, ship products that reach thousands or even millions of people and help shape what digital can do for leading organisations in Europe.

What you’ll do 

In this role, you will be responsible for designing, developing, and maintaining robust backend services that power our applications. You will work closely with frontend engineers, DevOps professionals, and cloud architects to ensure a seamless and efficient development process. You should also be a strong technical mentor, supporting and guiding colleagues to help the team grow.

• Design, develop, and implement backend APIs using secure and efficient programming languages and frameworks.
• Migrate and manage cloud infrastructure on platforms like AWS.
• Automate backend deployments and infrastructure provisioning using infrastructure-as-code (IaC) tools like Terraform.
• Optimize cloud resource utilization for cost-effectiveness and scalability.
• Implement robust security measures to protect applications and data in the cloud (OWASP).
• Troubleshoot and debug complex backend issues.
• Stay up-to-date with the latest trends and innovations in cloud technologies.
• Effectively integrate AI tools (e.g., Copilot, ChatGPT) into the development workflow to enhance code writing, code reviews, and overall productivity.
• Act as a mentor for colleagues, providing guidance, support, and knowledge sharing to help the team grow.

Who you are 

• Excellent knowledge of TypeScript (5+ years of experience).
• Proven experience working with cloud platforms like AWS.
• Experience with containerization technologies such as Docker and Kubernetes.
• Good knowledge of authentication technologies, including OAuth, OpenID Connect, and SAML.
• Strong knowledge of database technologies, both relational and NoSQL (MySQL, PostgreSQL, MongoDB, Redis).
• Good understanding of messaging and broker systems (Pub/Sub, RabbitMQ, Kafka, SNS, SQS).
• Solid understanding of security concepts and best practices (OWASP).
• Familiarity with DevOps practices, including infrastructure-as-code, observability, and CI/CD.
• Good understanding of quality engineering practices.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Passion for building high-quality, scalable, and secure software.
• Advanced use of AI tools (Copilot, ChatGPT, Cursor, etc.) to accelerate software delivery, refine algorithmic solutions, and critically validate AI-generated output.
• Knowledge of Domain-Driven Design (DDD) is an asset.

What we offer  

Joining In The Pocket means becoming part of a team that shapes the future of our clients’ businesses across Europe. Here’s what you can look forward to:

• You’ll start with a permanent contract in a role that comes with responsibility and the opportunity to make a real impact from day one.
• We offer a competitive salary that reflects your experience and the value you bring.
• Our benefits package has you covered with medical insurance, meal vouchers, and more.
• You’ll have a mobility budget that lets you decide how to get around, your way. 
• Life at In The Pocket isn’t just about work, we host team events throughout the year to celebrate, connect, and have fun together.
• Learning never stops here, so after six months, you’ll receive a dedicated learning and development budget to keep growing your skills and exploring new horizons.