Pilot Jobs in Brussels.
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Consulting Director
Join Artefact Belgium: Help our clients in their AI transformations
Who We Are
Artefact is a next-generation consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in AI applications to help clients achieve tangible business impact. Our Belgium office advises clients on their most pressing strategic challenges : from AI strategy and governance to digital transformation roadmaps and new business model design. Our inclusive and forward-thinking culture encourages creativity, collaboration, and professional growth.
We have 2000+ employees across 36 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.
Key Responsibilities
Reporting directly to Chapter Leader, your role will be:
- Manage projects, or commercial proposal preparation process, involving the management of multidisciplinary teams, including Consultants, Data Scientists, Data Engineers, Creatives, Media experts and etc ;
- Handle clients directly on project assignments (run workshops, client meetings, formal presentations and etc) ;
- Bring the best of our expertise from the other chapters to your clients on Data Science, Activation (e.g., media buying, CRM, ...) and Creativity ;
- Impact-driven with real sales abilities, you will have to embark our clients into a transformation of their marketing, CRM, Supply Chain departments and make sure Artefact is their preferred partner in this endeavor.
Among your responsibilities as Consulting Director, you will:
- Develop client portfolio (hunting) ;
- Constantly stay on top of the Data, AI, Marketing content ;
- Support a commercial strategy to develop the country client portfolio through personal contacts, events, cold calls, and etc ;
- Monitor the commercial pipeline ;
- Build proposals supporting the client needs ;
- Deliver the highest standards of quality on your projects ;
- Pilot multidisciplinary teams (consultants, data scientists, strategic planners, media traders);
- Ensure the highest level of quality of output to your clients ;
- Accountable for the success of the projects from a client and team perspective ;
- Develop our Global Knowledge platform ;
- Build stronghold of knowledge through your clients’ engagements (frameworks, methodologies, technologies, ...) ;
- Ensure the spread of the Consulting Department knowledge across the company at local and Global level (in coordination with the Consulting Practice)
What You Bring
- Demonstrated success in your first 6+ years of career at a tier 1 consulting firm and have 4+ years of experience managing projects and/or clients
- Solid experience in data related topics, including but not limited to data transformation program, cloud infrastructure, AI & machine learning
- Strong interest and appetite in Data, Marketing & Technology
- Highly adaptable, able to cope with different topics and situations
- Full professional proficiency in Dutch (native or equivalent)
Our Values
- Collaboration: People of different background and expertise working closely together;
- Trust & Transparency: Dealing with data topics with integrity and ethics; Realistic and honest with our capabilities and limitations;
- Innovation: Always working on the most trendy and new topics on data and digital; Always on top of the new ways of using data;
- Action: We would rather do than to tell what to do; Has a “building the plane while flying” agile mentality
This position is based in Brussels, with opportunities to collaborate on projects worldwide.
At Artefact Belgium, we value technical leadership, a drive to innovate, and the ability to bring out the best in others. If you're ready to own the technical direction of cutting-edge AI projects and make a tangible impact, we'd love to hear from you.
Ready to apply?
Apply to LinkedIn Job WrappingJoin Artefact Belgium: Help our clients in their AI transformations
Who We Are
Artefact is a next-generation consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in AI applications to help clients achieve tangible business impact. Our Belgium office advises clients on their most pressing strategic challenges : from AI strategy and governance to digital transformation roadmaps and new business model design. Our inclusive and forward-thinking culture encourages creativity, collaboration, and professional growth.
We have 2000+ employees across 36 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.
Key Responsibilities
Reporting directly to Chapter Leader, your role will be:
- Manage projects, or commercial proposal preparation process, involving the management of multidisciplinary teams, including Consultants, Data Scientists, Data Engineers, Creatives, Media experts and etc ;
- Handle clients directly on project assignments (run workshops, client meetings, formal presentations and etc) ;
- Bring the best of our expertise from the other chapters to your clients on Data Science, Activation (e.g., media buying, CRM, ...) and Creativity ;
- Impact-driven with real sales abilities, you will have to embark our clients into a transformation of their marketing, CRM, Supply Chain departments and make sure Artefact is their preferred partner in this endeavor.
Among your responsibilities as Consulting Director, you will:
- Develop client portfolio (hunting) ;
- Constantly stay on top of the Data, AI, Marketing content ;
- Support a commercial strategy to develop the country client portfolio through personal contacts, events, cold calls, and etc ;
- Monitor the commercial pipeline ;
- Build proposals supporting the client needs ;
- Deliver the highest standards of quality on your projects ;
- Pilot multidisciplinary teams (consultants, data scientists, strategic planners, media traders);
- Ensure the highest level of quality of output to your clients ;
- Accountable for the success of the projects from a client and team perspective ;
- Develop our Global Knowledge platform ;
- Build stronghold of knowledge through your clients’ engagements (frameworks, methodologies, technologies, ...) ;
- Ensure the spread of the Consulting Department knowledge across the company at local and Global level (in coordination with the Consulting Practice)
What You Bring
- Demonstrated success in your first 6+ years of career at a tier 1 consulting firm and have 4+ years of experience managing projects and/or clients
- Solid experience in data related topics, including but not limited to data transformation program, cloud infrastructure, AI & machine learning
- Strong interest and appetite in Data, Marketing & Technology
- Highly adaptable, able to cope with different topics and situations
- Full professional proficiency in Dutch (native or equivalent)
Our Values
- Collaboration: People of different background and expertise working closely together;
- Trust & Transparency: Dealing with data topics with integrity and ethics; Realistic and honest with our capabilities and limitations;
- Innovation: Always working on the most trendy and new topics on data and digital; Always on top of the new ways of using data;
- Action: We would rather do than to tell what to do; Has a “building the plane while flying” agile mentality
This position is based in Brussels, with opportunities to collaborate on projects worldwide.
At Artefact Belgium, we value technical leadership, a drive to innovate, and the ability to bring out the best in others. If you're ready to own the technical direction of cutting-edge AI projects and make a tangible impact, we'd love to hear from you.
Ready to apply?
Apply to Artefact
Business Operations Manager (Automation Focus)
Business Operations Manager - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Head of Automation
Head of Automation - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Head of Operations
Head of Automation - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Operational Efficiency Manager
Operational Efficiency Manager - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Operational Excellence Lead
Operational Excellence Lead - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Operational Excellence Specialist
Operational Excellence Specialist - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Operations Enablement Manager
Operations Enablement Manager - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Operations Manager
Operations Manager - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Process Automation Specialist
Process Automation Specialist - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Process Delivery Manager
Process Delivery Manager - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Process Improvement Manager
Process Improvement Manager - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare
Workflow Automation Manager
Workflow Automation Manager - Automation Rockstar
🚀 Why this role exists (and why now)
TopCompare is a fast-growing Belgian scale-up on a mission to make personal finance radically transparent and effortless. Thousands of consumers use us every month to find the products they need. Behind the scenes, our ops engine needs to be as slick as our UX. That’s where you come in. We’re looking for a process-obsessed automation rockstar who sees broken workflows everywhere, and can’t help but fix them. You’ll design, automate, and continuously improve how work flows across teams so we can scale smarter, faster, and with fewer manual headaches.
Your Mission, Should You Choose to Accept It
You will be the architect of our operational backbone. Your mission is to look at every corner of our business, from customer onboarding to internal reporting, and ask, "How can we do this better?" You will have the green light and the resources to design, implement, and perfect the automated systems that will power our next stage of growth. This isn't about maintaining the status quo; it's about building the future, one brilliant process at a time.
1. Lead the Automation Charge
- Map, challenge, and redesign cross‑functional processes (from acquisition to customer care and partner ops).
- Build and own an automation roadmap using the right mix of RPA, low/no‑code tools (Zapier/Make/...), APIs, AI copilots, and scripts. Don't worry, we don't expect you to be able to code.
- Prioritize ruthlessly: quick wins first, moonshots second, both backed by data and ROI.
- Turn chaos into clarity: create and maintain crystal-clear SOPs, swimlanes, and control plans.
2. Drive Continuous Improvement. Lean is your love language
- Facilitate Kaizen workshops, value-stream mapping, DMAIC cycles, whatever gets to the root cause fastest.
- Install metrics and control charts that keep improvements alive (not a one-off “project” mindset).
- Coach teams to spot the 8 wastes and kill them with kindness (and automation).
3. Orchestrate Change
- Craft compelling business cases and win buy-in from stakeholders across Product, Marketing, Sales, Finance, and Compliance.
- Pilot, test, iterate. Ship improvements with phased rollouts and clear comms.
- Train end users, build playbooks, measure adoption, and iterate again.
4. Make Data Flow and speak
- Partner with Data/IT to make sure the right data moves cleanly between tools.
- Co-own key ops platforms (workflow engines, CRM/ERP modules, ticketing, RPA bots) with an eye on reliability and scalability.
- Spin up dashboards that expose bottlenecks, SLAs, and throughput in real time.
What you bring
Must-haves
- The most important: Structured problem-solver with a bias for action, proposals, and documentation is insufficient - we value action
- 3 to 7 years in Operations, Business Process Management, or similar roles in a fast-paced environment.
- Hands-on track record of automating and scaling processes across multiple teams.
- Proven mastery of workflow/automation tools (Zapier/Make, UiPath, Power Automate, Workato, etc.) and/or scripting (Python, Apps Script).
- Strong analytical skills and turning data into action.
Bonus points
- Lean Six Sigma training/certifications (Yellow/Green/Black Belt).
- Experience in fintech/financial services or other regulated industries.
- Familiarity with AI/LLM-enabled automation and prompt engineering.
Who you are as a person
- You think in systems. You have a natural ability to see the big picture and understand how all the moving parts of a business connect. You can zoom in on the details and zoom out to the strategic level with ease.
- You are obsessed with "why." You're not satisfied with "because that's how we've always done it." You have a deep-seated curiosity that drives you to find the root cause of any problem.
- You're a builder and a problem-solver. You are hands-on and love getting into the weeds to build a solution. You have a proven track record of taking a complex problem, breaking it down, and delivering a successful outcome.
How success looks after 12 months
- Manual touchpoints on key journeys reduced by double digits.
- Cycle times drop and SLA adherence rises on our top 3 operational processes.
- Automations are loved (adoption & satisfaction scores prove it) and maintained.
- A growing guild of “citizen automators” across teams, backed by rock-solid SOPs.
- Tangible productivity gains: hours saved, errors down, happier customers & partners.
What’s in it for you
- Impact you can measure: Your work touches every team and every customer journey.
- Speed & ownership: Fewer layers, faster decisions: you’ll ship, learn, and iterate.
- Cutting-edge toolkit: From AI copilots to RPA bots, you’ll choose and shape the stack.
- Growth mindset culture: We test, we learn, we share, no blame, just better.
- Great people, real values: International, ambitious, humble, and fun.
Think you have what it takes to be our next operational hero? Apply now and show us what you've got!
Ready to apply?
Apply to TopCompare