We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

About this opportunity:

Freenome is seeking a highly analytical and systems-savvy Senior People Systems and Data Analyst to elevate our People data capabilities and drive insight-led decision-making. This role will own the development of dashboards, analytics, and reporting that provide visibility into workforce trends and inform hiring, retention, engagement, and organizational planning strategies. This individual will transform People data into actionable insights through advanced analytics, scalable dashboards, and strong data storytelling. While the role maintains ownership of People systems and data integrity, its primary focus is generating insights that enable better business decisions.

The role reports to the Director, People Operations. This role will be a Hybrid role.  

What you’ll do:

• Develop, analyze, and interpret workforce data to identify trends, risks, and opportunities across recruiting, retention, performance, and engagement.
• Conduct deep-dive analyses (attrition trends, hiring funnel performance, compensation insights, engagement drivers).
• Build statistical and trend analyses across the employee lifecycle to proactively surface insights that influence People and business decisions.
• Deliver actionable quarterly reporting that translates complex datasets into clear, executive-ready insights and recommendations.
• Design, build, and maintain scalable and automated dashboards.
• Establish consistent KPI definitions and reporting standards.
• Improve data visualization practices to ensure clarity, usability, and impact.
• Replace manual reporting processes with automated, real-time reporting solutions.
• Ensure high levels of data accuracy, integrity, and trust.
• Serve as primary People data and HRIS reporting expert.
• Partner with IT and vendors to implement and manage integrations, evaluate new features, and identify opportunities to automate data workflows.
• Manage data governance standards to ensure compliance and data privacy best practices.
• Identify process improvements that enhance efficiency, data structure and accessibility.
• Enable tier-zero employee and manager self-service for policies, processes, and data through systems and chatbots, reducing reliance on People team members and ticket systems.
• Champion system education to drive employee and manager self-service adoption and data and systems utilization.
• Drive AI initiatives such as deploying LLMs for job descriptions and ML to forecast attrition, ensuring tools are trained and continuously refined to be fit-for-purpose and remain within ethical and legal guardrails.
  

Must haves:

• Bachelor’s degree in Statistics, Data Science, Business Analytics, HR, Economics, or related field.
• 5–7 years of experience in People Analytics, Workforce Analytics, HRIS Analytics, or related analytical roles.
• Prior experience modifying, improving and/or implementing People systems (Greenhouse, Paylocity a bonus).
• Advanced proficiency in data visualization tools (Tableau, Power BI, Looker, or similar).
• Strong experience building executive dashboards from the ground up.
• Knowledge of data, statistical, and predictive analysis.
• Advanced Excel/Google Sheets skills.
• Experience working with large, complex datasets.
• Demonstrated ability to translate data into clear business insights and recommendations.
• Strong understanding of core People processes (recruiting, compensation, performance, engagement, workforce planning).
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Passion for driving continuous improvement simplifying workflows, implementing automation, and driving self-service.
• Demonstrated interest in leveraging AI to enhance systems and analytics.
  

Nice to haves:

• Experience in a high-growth biotech or startup environment, with exposure to IPO preparation, public company reporting requirements, or SOX-compliant processes.
• Familiarity with Greenhouse, Paylocity, or other HRIS/ATS platforms.
• Exposure to predictive analytics or basic modeling techniques.
• SHRM-CP or SHRM-SCP certification.
  

Benefits and additional information:

The US target range of our base salary for new hires is $120,275 - $170,100. You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.  Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.  

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.  

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

#LI-HYBRID