Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for daily management of the site-specific activities (L1 and L2 support as per 13.3 and 14 of this SOW) and be the contact point for the Host Nation.
• Act as the local Point of Contact and interface to the client for all operational topics.
• Responsible for the day-to-day management of all onsite personnel which are part of the service delivery team including technical, HR and other activities.
• Responsible for periodic reviews with both local and external stakeholders in relation to contract performance.

Required Skills and Experience

• 5 Years’ experience as a project or service manager in an operational IT service delivery environment
• 5 Years’ experience as a project manager, preferably with PRINCE 2 certification or operating within a PRINCE 2 environment.
• 3 Years’ experience with working in accordance with ITIL principles and practices.
• ITIL Foundation Certification
• PRINCE 2 Practioner Certification

Preferred Skills and Experience

• Previous military experience
• Previous NATO experience
• Previous operational theatre experience such as (Bosnia, Kosovo, Afghanistan, Iraq etc)
• In-depth knowledge of NATO and NCIA Service Desk processes and procedures.
• Experience with ITIL-based configuration management processes.

Security Clearance

• Minimum National or NATO Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

Join Us as a Graphic Designer with a Focus on Data Visualization!

At INFUSE Academy, we turn complex ideas into visuals that make people stop and think. We are looking for a Graphic Designer who leads with clarity, communicates through imagery, and can distill a dense concept into something a learner understands at a glance.

If you can explain the impact of climate change in one image, you are the kind of thinker we want.

What you will bring:

• Proficiency in Figma, Illustrator, and Photoshop
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• A visual storytelling instinct: you find the narrative in the numbers
• Genuine enthusiasm for AI tools -- you follow what is happening, you experiment, and you actively look for ways to co-create with AI rather than just use it
• Attention to detail and the self-organization to manage multiple projects

What you will do:

• Translate instructional content into visual concepts and storyboards
• Design static graphics, infographics, and course assets that carry meaning on their own
• Collaborate with instructional designers to find the best visual angle for every learning objective
• Co-create with AI tools as a real part of your design process -- bringing new ideas, accelerating output, and pushing what is possible

What you’ll love about working with us:

• A fun, diverse team of professionals from every corner of the globe
• A never-ending learning journey (because who wants to stop growing?)
• Career growth opportunities with regular reviews, your success is our success!
• Timely, market-range compensation (we make sure your wallet’s happy, too)
• Paid time off for U.S. public holidays, because rest is as important as work
• Summer Fridays with shorter hours, because everyone deserves a little sunshine
• Access to top-tier tools like Adobe and Figma Pro, so you can create like a pro

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.