About Nubank

Nu is the world's largest digital banking platform outside of Asia, serving over 127 million customers across Brazil, Mexico, and Colombia. Guided by its mission to fight complexity and empower people, Nu caters to customers' complete financial journey — promoting financial access with responsible lending and transparency. Recognised by Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Banks, Nu is now entering its next growth cycle: accelerating internationalisation outside Latin America and expanding into new verticals beyond financial services.

About the Team

The People Analytics Technology Operations (PATO) team is redefining what People & Culture infrastructure looks like for a company operating at global scale with an AI-first mandate. We don't run HR software — we build the systems that make HR itself obsolete in its traditional form. Our work touches every Nubanker, every country, every moment of the employee lifecycle. We are the internal frontier lab for agentic people systems.

About the Role

Here is the core question this role exists to answer: if you were designing People & Culture infrastructure from scratch today — knowing that AI agents will run most operations, humans will audit rather than execute, and the channels and surfaces workers interact with don't fully exist yet — what would you build?

This isn't a rhetorical question. It's the actual brief.

The SaaS era of HR technology is being disrupted faster than most incumbents can adapt. Workday, SAP, ServiceNow — products built for a world of human workflows and form-based interfaces — are structurally ill-equipped for an agent-native operating model. The real competitive moat in this next era won't be features. It will be the depth of integration within a specific domain, and the quality of the data and reasoning layer that sits beneath it. We have the rare opportunity to build that solution — purpose-built for the People & Culture domain — inside one of the most technically ambitious companies in the world.

As Global People Data & Tech Director, you will lead the effort to design and build this from the ground up. You will define what the agentic HR stack looks like: the data models that make agents actually useful, the orchestration layer that lets them act with minimal human friction, the audit surfaces that let people stay in control without becoming bottlenecks, and the foundational platform that scales to 40+ markets without scaling the team that builds it. Agentic development practices aren't a side methodology here — they are how this organisation will operate. You build with agents, you build for agents, and your team stays lean precisely because of it.

This role isn't for someone who has deep experience with HR software. It's for someone who looks at HR software and sees an industry ripe to be rebuilt. You are a product and infrastructure thinker who happens to care deeply about the employee experience — and who has the technical depth and organisational leadership to translate that vision into production systems used by hundreds of thousands of people.

Key Responsibilities

Define the Agent-Native HR Stack

• Design the architecture for a People & Culture platform where agents are first-class citizens: capable of executing hiring, onboarding, payroll, compliance, and performance workflows with minimal human intervention.
• Define the human-in-the-loop model — which decisions require human review, through what interfaces, with what level of latency — so that oversight is meaningful rather than ceremonial.
• Identify and kill the workflows that should no longer exist at all.

Build the Data Foundation

• Architect the People data layer that will serve as the substrate for agent reasoning, predictive analytics, and LLM-powered insight generation for the next decade.
• Ensure the data model is jurisdiction-aware from day one — built to accommodate the legal, cultural, and operational variance of 40+ markets without requiring structural rework per country.
• Drive the transition from fragmented HR data silos to a unified, real-time, auditable data layer that agents and analysts can trust equally.

Build With and For Agents

• Apply agentic development practices to your own team's engineering process — using agents to write, test, review, and deploy code so that headcount does not scale linearly with product scope.
• Lead the development of real-time AI-powered employee experiences: intelligent copilots, proactive guidance systems, and autonomous support channels that resolve needs before they become tickets.
• Advance Nubank's application of large language models to unstructured People data — feedback, communications, performance narratives — turning qualitative signal into structured organisational insight.

Own the Platform Vision

• Define the comprehensive HR platform roadmap — what we build, what we integrate, and what we deliberately do not own — with a bias toward deep integration over broad coverage.
• Ensure the platform is designed for global scale from the start: multi-currency, multi-jurisdiction, multi-language, and operable across legal entities without per-country engineering investment.
• Bridge strategic vision with hands-on execution, staying close enough to the codebase and architecture to make credible decisions and earn the trust of your engineering team.

Lead the Organisation

• Build and lead a high-performing, deliberately lean team that punches well above its headcount because it builds and operates with agents.
• Develop senior technical leaders who can own domains end-to-end, reducing coordination overhead and enabling faster iteration.
• Foster a culture of intellectual honesty — one that questions inherited assumptions about how HR technology should work, and is willing to discard anything that doesn't hold up.

Qualifications & Skills

What We're Looking For

We are not looking for someone who has spent their career in HR technology. We are looking for someone who has built consequential software systems, who thinks seriously about agents and automation, and who is intellectually excited by the opportunity to apply that background to a domain that is fundamentally underbuilt.

Required

• 10+ years in software engineering and technology leadership, with demonstrated experience owning large-scale production systems from architecture through operation.
• Deep fluency in data architecture and data modelling — the ability to design canonical data structures that remain coherent as business complexity grows across jurisdictions and entity types.
• Hands-on experience building with or designing for agentic systems: familiarity with LLM-based reasoning, tool use, multi-agent orchestration, and the failure modes that come with autonomous execution.
• Experience leading platform or infrastructure products — systems used by other teams and applications, not just end users — with the taste and discipline that entails.
• Proven ability to scale impact without scaling headcount: through leverage, tooling, great architecture, and a culture that defaults to automation before process.
• Strong engineering management skills, including the ability to hire, develop, and retain senior technical talent and engineering leaders.

Valued

• Experience building products that operate across multiple legal jurisdictions — especially products where regulatory variance is a first-class design constraint, not an afterthought.
• Background in developer platforms, internal tooling, or B2B SaaS — contexts where you have thought carefully about API design, data contracts, and integration depth.
• Familiarity with the People & Culture domain — not as a practitioner, but as a product builder who has spent time understanding what HR teams actually do, where the friction lives, and what automation can and cannot replace.
• Experience operating within a high-growth technology company where ambiguity is the norm and the product surface changes faster than any roadmap.

Core Leadership Skills

• Business Acumen: Drives strategic alignment by reading market dynamics, spotting where incumbents are structurally vulnerable, and translating that into build-vs-integrate decisions with long-term leverage.
• Communication: Moves between technical depth and executive narrative fluently — able to defend architectural choices with an engineer and explain the same decision to a board.
• Agile Adaptability: Leads in conditions of genuine uncertainty, treating early product iterations as learning instruments and calibrating direction based on evidence rather than original conviction.

Role Details

Location:  São Paulo, Mexico City, Bogotá, or US (Palo Alto, Miami, or Virginia) | Location-Specific Disclosures

Reports To: Suzana Kubric, CHRO at Nubank

Acumen Latin America is seeking a Senior Associate to join our Bogotá-based Portfolio team. We are looking for a thoughtful, entrepreneurial, and mission-driven professional with 4–6 years of relevant experience and a strong commitment to tackling poverty and inequality in Latin America.

This role is ideal for someone who combines strong investment judgment with empathy, curiosity, and the ability to work closely with entrepreneurs and rural communities. The right candidate is analytical, proactive, open to different points of view, and energized by finding creative solutions in complex and evolving environments.

About Acumen

Acumen is a global force of entrepreneurs, investors, philanthropists, and social innovators working together to build a world based on dignity. We were founded by Jacqueline Novogratz on the radical idea that business, when cultivated with moral imagination, can break the cycle of poverty. We invest in transformational companies, build sustainable markets, and prepare leaders with the tools they need to create a more just and inclusive future. Since 2001, we have scaled companies and shaped markets in some of the hardest-to-reach communities on the planet, impacting over half-a-billion lives. To learn more visit acumen.org.

About Acumen Latin America

Acumen began investing in Latin America in 2013, with a focus on Colombia and Peru. Our strategy is centered on backing businesses that serve communities that have faced historical political, economic, and social exclusion, particularly in rural areas. Our Bogotá-based team invests in and supports companies across sectors such as agriculture, education, energy, and other high-impact areas aligned with Acumen’s investment thesis.

About the Role

The Senior Associate will play a key role across the full investment lifecycle: sourcing and evaluating new opportunities, conducting due diligence, structuring transactions, supporting investment committee processes, coordinating disbursements, and actively managing portfolio companies post-investment support.

This person will help assess opportunities from the ground up, including businesses that are not yet in the pipeline, and will work from initial screening through investment decision and closing. The role also requires close partnership with portfolio companies, ranging from support on operational matters to participation in board meetings and strategic discussions.

Responsibilities

Early-Stage Investing

• Identify, assess, and help build a high-quality pipeline of investment opportunities aligned with Acumen’s investment thesis, including evaluating opportunities from zero through investment decision and disbursement. 
• Conduct rigorous commercial, operational, financial, and impact due diligence on potential investments. 
• Build financial models, valuation analysis, and contribute to transaction structuring. 
• Prepare clear, compelling investment materials and recommendations for Acumen Latin America’s Investment Committee. 
• Work directly with entrepreneurs, rural enterprises, and community-based businesses to understand business models, risks, opportunities, and impact potential. 

Portfolio Management

• Serve as a thought partner to portfolio companies, providing support that may range from hands-on operational problem-solving to strategic guidance. 
• Build trusted relationships with entrepreneurs and management teams, bringing empathy, sound judgment, and a practical approach to problem solving. 
• Help identify key company needs and design support strategies in coordination with senior team members and external partners. 
• Track financial and impact performance and help companies strengthen their ability to scale sustainably. 

Portfolio Operations & Team Contribution

• Support internal portfolio analysis, investment financial and impact performance tracking, and documentation of key insights and lessons learned. 
• Contribute to the development of materials for strategic partnerships, fundraising, and external communications as needed. 
• Help strengthen Acumen’s network across the impact investing and social enterprise ecosystem. 
• Contribute to a collaborative team culture by listening to diverse perspectives, challenging assumptions thoughtfully, and helping the team arrive at strong, creative solutions. 

Qualifications

• 4–6 years of relevant experience in venture capital, private equity, investment banking, consulting, impact investing, or related fields. 
• Strong financial, analytical, and business judgment, including experience evaluating early-stage or growth-stage businesses. 
• Experience conducting due diligence, financial modelling and supporting transaction execution. 
• Ability to operate with independence, attention to detail, and strong execution in fast-paced and sometimes ambiguous environments. 
• Strong interpersonal skills and an authentic ability to build trust with entrepreneurs, colleagues, and external stakeholders. 
• Demonstrated interest in working with underserved communities, particularly in rural contexts. 
• Bachelor’s degree required; Master’s degree or MBA is a plus. 
• Excellent written and verbal communication skills in English and Spanish. 
• Authorization to work in Colombia on a permanent basis. 

What We’re Looking For

• Deep alignment with Acumen’s mission and values. 
• A genuine desire to listen and understand different perspectives. 
• Empathy, humility, and strong relationship-building skills. 
• Creativity and the ability to think outside the box when facing challenges. 
• Sound judgment, initiative, and a bias toward action. 
• Curiosity, maturity, and a commitment to learning.

Compensation
Acumen Latin America offers a competitive compensation package commensurate with experience, including benefits.

Location
Bogotá, Colombia 

Deadline
Candidates are encouraged to apply early, as applications will be reviewed on a rolling basis. 

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