Job Title: IT Technician Support.

IT Technician Support - is responsible for providing local operational support for an office or
group of offices. This position requires both excellent customer service and problem-solving skills. The
candidate must possess a process and project orientated mindset and be efficient working individually as
well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of
technology and adaptable enough to be able to leverage it against a wide range of technical issues. The
candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Issues Management and Resolution
• Analyze issues and formulate solutions
• Troubleshoot system, application and hardware issues
• Ensure customer is updated on ticket progress
• Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
equipment and meeting/event support
• Work directly with customers to solve problems
• Utilize internal IT Knowledge Base to both provide and find solutions to known issues
• Use external information to research and resolve issues when needed
• Consistently update the ticket tracking system with status and fixes
• Properly escalate issues to necessary parties as required
System Administration
• Perform routine system maintenance on laptops and desktops
• Track computer assets according to organizational standards
• Perform backups and restores
• Perform configuration of hardware including drives, network interfaces, memory, processors, and
peripherals.
• Perform installation and configuration of software including operating system, patches, and 3rd
party products.
• Maintain established computer standards and participate in testing new standards
Communication
• Strong interpersonal skills with heavy focus on customer service
• Demonstrate sound written, oral and organizational skills
• Collaborate with local and remote teams using provided tools
• Consistently share solutions with peers
• Works effectively as an individual and as part of a team
• Comfortable training both small and large groups of people on new IT solutions
Resource & Project Management
• Complete assigned tasks on time
• Ability to follow documented commonly used concepts, practices, and procedures
• Ability to manage multiple constituencies, issues, priorities, projects and goals
• Adhere to team policies and organizational reporting structures
Continuous Improvement
• Gather knowledge of technology changes through training, conferences, books, journals, case
studies, and perform product evaluations.

Work Schedule
• Must maintain a flexible schedule and be available to work non-standard business hours upon
request or as needed
• Must be available via cell phone for issue resolution and assistance after hours
Travel
• Local travel between sites may be required
• Occasional travel to sites outside the local area may be required

Education and Certifications
• Associate’s Degree, Bachelor’s Degree from an accredited university, preferably in Computer
Science, Information Systems or equivalent program, or a proven track record of IT experience
required.
• Technical certifications are a plus (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)
Experience
• Minimum 1 year IT experience
• Experience delivering IT solutions within a corporate and/or enterprise environment
• Experience working in a mixed Mac and Windows environment

Additional Skills
• Experience in the Advertising and/or Marketing industry preferred
• Experience in centrally managed computer environments
• Experience supporting A/V environments not required, but is a plus
• Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF),
Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems

As the Intake Team Lead, you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team’s success and contribute to the firm’s overall growth.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Lead and Inspire: Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development: Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management: Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations: Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization: Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration: Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action: Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy: Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities: Undertake any other related duties as required to support team and departmental objectives.

What You Need:

• Experience:
  • High school diploma or equivalent.
  • 2+ years of experience with Microsoft Office.
  • Prior management experience is required, 2 years preferred. 
  • Customer service experience of at least 2 years is preferred.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift. 
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Salary: Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

As the Intake Team Lead (Inside Sales Manager), you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team’s success and contribute to the firm’s overall growth.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Lead and Inspire: Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development: Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management: Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations: Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization: Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration: Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action: Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy: Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities: Undertake any other related duties as required to support team and departmental objectives.

What You Need:

• Experience:
  • High school diploma or equivalent.
  • 2+ years of experience with Microsoft Office.
  • Prior management experience is required, 2 years preferred. 
  • Customer service experience of at least 2 years is preferred.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift. 
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Salary: Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

We are seeking dedicated and detail-oriented Bilingual Client Services Representatives to join our team. In this role, you will be the first point of contact for our clients, guiding them through the initial stages of their cases and ensuring they receive exceptional service.

What You'll Do:

• Client Engagement: Promptly contact clients upon receiving live transfers from our intake department.​
• Appointment Coordination: Schedule treatment appointments within 24 hours and follow up to confirm attendance.​
• Documentation: Request and file police reports, initiate claims, and send Letters of Representation (LOR) to insurance companies.​
• Case Management: Maintain organized case files for 2-3 weeks, ensuring all necessary actions are completed efficiently.​
• Promotion: Effectively communicate and promote the firm's services to all clients.

What You Need:

• Language Skills: Bilingual proficiency (Spanish/English) is required.
• Customer Support Background:​ strong track record of providing top tier customer service is required.
• Communication: Strong verbal and written communication skills.​
• Organizational Skills: Ability to handle multiple tasks efficiently and maintain organized case files.
• Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
• Communication Skills: Excellent verbal and written communication skills are essential for this role.

What You Get:

• A Great Role: Full-time position (40 hrs a week) with opportunities to grow and make a significant impact.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional growth.
• Competitive Pay: $25/hour (non-negotiable, non-commission)

Ready to make a difference and advance your career? Apply now and become a vital part of our dedicated team!

Are you ready to make a difference in the world of personal injury litigation? We’re on the hunt for a dynamic and detail-oriented Paralegal to support our talented team of attorneys. In this pivotal role, you'll be at the heart of our litigation process, working closely with clients, providers, and opposing counsel to ensure every case is handled with precision and care.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Drive Impact: Take charge of personal injury cases, providing essential support throughout all phases of litigation.
• Be a Key Player: Work alongside one to three attorneys, offering your expertise and insights to drive case success.
• Engage Directly: Communicate with clients, providers, and opposing counsel, making sure everyone stays informed and engaged.
• Stay Ahead: Bring your organizational skills and proactive attitude to manage documents, deadlines, and case details efficiently.

What You Need:

• Experience:
  • Minimum 1 year of legal litigation experience required; 3-5 years preferred.
  • Drafting legal documents, including pleadings, motions, affidavits, and interrogatories.
  • Conducting legal research and providing thorough written analysis on statutes, regulations, and judicial decisions.
  • Assisting with trial preparation, and possibly attending trials and hearings.
• Tech-Savvy: Proficiency in Microsoft Office (3 years required) and familiarity with FileVine or other case management systems (preferred).
• Specialized Knowledge: Personal injury experience is a huge plus!

What You Get:

• A Great Role: Full-time position with opportunities to grow and make a real impact.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Work with a team that values collaboration, innovation, and your professional development.

Ready to elevate your career? Apply now and become a vital part of our dedicated team!

Are you ready to make a significant impact in personal injury cases? We’re on the lookout for a dedicated and detail-oriented Case Manager to join our team and support our attorneys through all phases of pre-litigation and some litigation. If you're passionate about client advocacy and thrive in a fast-paced environment, this role is perfect for you!

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Drive Success: Manage personal injury pre-litigation and some litigation cases, providing essential support to attorneys and clients.
• Be a Key Player: Work closely with attorneys throughout all phases of pre-litigation, ensuring smooth and efficient case progression.
• Engage Directly: Maintain effective communication with clients, providers, and insurance companies, handling inquiries and updates with precision.
• Stay Organized: Utilize your organizational skills and proactive approach to manage documents, deadlines, and case details effectively.

What You Need:

• Experience:
  • Minimum 1 year of Legal Case Manager experience required; 3-5 years preferred
  • Proven ability in drafting and reviewing legal documents.
  • Experience in medical records management and understanding personal injury cases (highly preferred).
• Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
• Communication Skills: Excellent verbal and written communication skills are essential for this role.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

Are you ready to make a significant impact in personal injury cases? We’re on the lookout for a dedicated and detail-oriented Legal Assistant to join our team and support our attorneys through all phases of pre-litigation and some litigation. If you're passionate about client advocacy and thrive in a fast-paced environment, this role is perfect for you!

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Drive Success: Manage personal injury pre-litigation and some litigation cases, providing essential support to attorneys and clients.
• Be a Key Player: Work closely with attorneys throughout all phases of pre-litigation, ensuring smooth and efficient case progression.
• Engage Directly: Maintain effective communication with clients, providers, and insurance companies, handling inquiries and updates with precision.
• Stay Organized: Utilize your organizational skills and proactive approach to manage documents, deadlines, and case details effectively.

What You Need:

• Experience:
  • Minimum 1 year of Legal Assistant or Case Manager experience required; 3-5 years preferred
  • Proven ability in drafting and reviewing legal documents.
  • Experience in medical records management and understanding personal injury cases (highly preferred).
• Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
• Communication Skills: Excellent verbal and written communication skills are essential for this role.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

What You'll Do

While this posting appears on the Alexander Shunnarah Trial Attorneys careers site, please note that this position is with JB Brown Criminal Trial Practice.

JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication.

We are seeking a Case Coordinator—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.

Key Responsibilities

• Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.

• Maintain timely follow-up using CRM systems to maximize conversion rates.

• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.

• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.

• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

What This Role Is Not

• Not a basic intake role taking down information

• Not customer service or administrative support

• Not a legal assistant position

Preferred Background & Experience

Candidates with experience in persuasion-heavy, emotionally charged, or urgency-based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:

• Rehab admissions / treatment center intake

• Car sales, finance managers, desk managers, or closers

• High-ticket phone sales or call-center sales roles

• Insurance sales

• Bail bonds intake

• Collections or payment negotiation roles

• Any role requiring confident conversations about pricing, urgency, and objection handling

Ideal Candidate Traits

• Exceptional verbal communication and emotional intelligence

• Strong closer mentality; can ask for the sale and secure commitment

• Comfortable discussing fees and guiding people into payment decisions

• Thrives in a fast-paced environment with fluctuating call volume

• Compassionate tone paired with confident direction

• Highly organized with strong follow-up discipline

• Able to stay calm and structured when dealing with people under stress

Details

• Base hourly rate plus commission. Typical earnings range from $60,000–$75,000 annually, with the opportunity to exceed this range as commission scales uncapped with performance.