Responsibilities

We are looking for an exceptional Senior Software Engineer to join our growing team. In this role, you will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. You will also be responsible to:

• Build complex Ruby on Rails applications.

• Build server side infrastructure for Workato user interface.

• Contribute in all phases of the development lifecycle

• Write well designed, testable, efficient code.

• Evaluate and propose improvements to existing system.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience developing, shipping and maintaining Rails applications (5+ years)

• Vast knowledge of Ruby

• BS/MS degree in Computer Science, Engineering or a related subject

• Solid knowledge of object-oriented programming and design

• Experience with Redis/Memcache based caching, RDBMS engines(Postgres)

• Solid knowledge of object-oriented programming and design

• Contributions to open source projects is a plus

Soft Skills / Personal Characteristics

• Excellent debugging, analytical, problem solving, and social skills

(REQ ID: 2380)

Responsibilities

We are looking for a Senior Rust Software Developer. In this role, you will also be responsible to:

• Building new products inside the company.

• Develop new code with Rust, and deal with existing Go/Ruby code

• Create PoC in the new areas and drive them to production or drop them away.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience writing, shipping, and maintaining Rust code (2+ years), and experience with other languages (Ruby, Python, Go, JS, Java, etc.)
  
  
• Knowledge of basic data structures and algorithms, multiprocessing, memory management.
  
  
• Experience developing high-performance asynchronous applications with Rust (preferably tokio).
  
  
• Good understanding of network protocols and stacks.
  
  
• Good understanding of DB technologies: classic databases and modern no-SQL.
  
  
• Basic knowledge of DevOps practices and tools
  
  
• Understanding of Linux environment
  
  
• Golang/Ruby knowledge is a plus
  
  
• Experience working with WASM is a plus
  
  
• Open Source contributions is a plus

Soft Skills / Personal Characteristics

• Readiness to work remotely with teams distributed across the world and timezones
  
  
• Spoken English (at the level enough to pass the technical interview and later work with colleagues)
  
  
• Being a result-oriented problem solver.
  
  
• Prefers coming up with proposals in problematic areas, rather than being passive.
  
  
• Being open to new technologies and switching between projects.
  
  
• Readiness to travel for business

(REQ ID: 2682)

The Role

• Own complex problems end-to-end, working with our talented team to design and build robust, scalable solutions.
• Develop innovative products that empower our customers to bring world-class connectivity services to their users with ease.
• Uphold our high engineering standards, improving tooling and processes where necessary.
• Design, build and maintain best-in-class APIs and services. Contribute to our Ruby on Rails monolith and take an active part in breaking down our monolith towards a more distributed system. Be comfortable juggling multiple languages - we’re currently using Ruby, Go, Typescript and some Elixir. Depending on your team you might get in touch with some or all of these languages. You don’t need to have deep expertise in all of our languages, we will give you plenty of room to learn and grow with your team.
• Maintain the reliability of our systems by building for observability and participating in incident response as needed.

Salary range: €85k - €120k. 

You can find more about how we work on our engineering page.

What We Are Looking For

• You have experience designing APIs and building backend services. You enjoy thinking about systems, and you care about the quality of the software you produce.
• You enjoy building products from scratch. You care about finding the right solution to customer needs, and you’re comfortable taking ownership and delivering.
• You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.
• You care about more than just engineering. You need to see the business impacts of everything you do. You know how to make speed/quality trade-offs.

The Role

At Gigs, we believe that great IT should be frictionless: Team members should get the right access, the right tools, and the right support to be productive. For this we buy the right tools and build the right processes. You'll be instrumental in achieving this vision.

We're looking for an IT Systems Engineer to manage and automate our corporate infrastructure. This is a hands-on, shipping-focused role. You'll be joining the Security & IT team as the third team member.

The Security & IT team covers everything from employee lifecycle and enablement, devices, and connectivity, to service configuration, systems integration and internal helpdesk. We are pragmatic and aware of the trade-offs of a small team, making strategic decisions on where to show excellence and what we can’t bite off right now.

You will work on our day-to-day operational load, build systems and automations to reduce that operational load, as well as inform our strategic direction.

What You Will Do

• Design, build, and maintain automation workflows across our corporate systems stack (Okta, Google Workspace, Google Cloud, Jamf, Humaans HRIS, Linear issues …)
• Improve our joiners, movers and leavers flows to eliminate manual toil and ensure security consistency
• Improve our IT request workflows, as well as developing self-service solutions that empower employees to solve their own IT needs
• Own macOS device management: procurement with zero-touch enrollment, configuration right-sizing, app and OS updates, and day-to-day productivity
• Support our global offices (Berlin, London, Amsterdam, San Francisco, New York) with infrastructure and integrations.

What We Are Looking For

• Experience at a high-growth startup or scaleup (50-500 employees)
• Experience in roles at the intersection of IT, Security and Engineering, like IT Engineer, IT Systems Engineering, TechOps, or Security Engineer
• Coding fundamentals: comfortable writing and reading scripts (Shell, JavaScript, Ruby)
• Experience with:
  • MDM solutions (Jamf, Kandji, or similar) in a macOS-first environment
  • Identity providers (Okta, Google Workspace) and HRIS integrations
  • Workflow and AI platforms (Zapier, Tines, Claude, Notion AI, or similar)
  • Cloud environments (GCP, AWS)
• Systems thinking with the ability to design end-to-end workflows, not just individual scripts
• Strong communication skills and a user-oriented mindset
• Ability to work independently and prioritize in a fast-paced environment

What's the opportunity? 

We've opened a brand new Intercom office in Berlin - and we're looking for our first ever IT hire to help bring it to life.

At Intercom, the IT Operations team is dedicated to delivering a five-star IT experience, ensuring our employees have efficient, reliable and productive support. Our team plays a crucial role in maintaining a seamless workplace IT experience, supporting Audio & Video conferencing systems, troubleshooting hardware, software and third-party tools and managing user access, provisioning and security.

This role goes beyond traditional IT support - it's about creating a lasting impression through every interaction, and as our first IT presence in Berlin, you'll have the unique opportunity to set the tone for how technology is experienced across our newest office. From welcoming new Intercomrades during onboarding to resolving day-to-day IT needs, you'll be focused on delivering a five-star user experience. You'll take pride in ensuring our people feel supported, empowered and confident with their technology, contributing to a workplace where great support is a core part of the Intercom experience.

As an IT Operations Specialist, you will be the first point of contact for employees' IT needs in Berlin, ensuring a smooth and supportive technology experience. You'll assist with onboarding new Intercomrades, managing IT assets and resolving day-to-day support requests with care and efficiency. This role is hands-on and people-focused - ideal for someone passionate about delivering great user experiences and eager to grow their technical and operational skills in a fast-paced, collaborative environment.

What will I be doing? 

On-Site (5 Days Per Week)

You will work as part of a global team, serving as the point of contact for end-user support in our Dublin office. We are looking for a motivated individual who strives for excellence - both personally and as part of a team - while delivering impactful work.

• Provide help desk support to internal employees.
• Own account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations.
• Work extensively with Jamf, Okta, Intune, Jira and GitHub, contributing ideas for management, organisation and basic troubleshooting.
• Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.
• User hardware setup and provisioning - Apple, Windows etc.

What skills do I need? 

You will work as part of a global IT Operations team, serving as the primary point of contact for end-user support in our new Berlin office. We're looking for a motivated self-starter who thrives in a fast-paced environment, takes ownership of their work, and holds themselves to a high standard - both individually and as part of a team.

• Provide responsive, high-quality help desk support to internal employees, ensuring every interaction reflects our five-star IT standard.
• Own account provisioning and deprovisioning, onboarding and offboarding processes, and the ongoing maintenance of our application stack and integrations.
• Work extensively with Jamf, Okta, Intune, Jira and GitHub - contributing ideas for improved management, organisation and troubleshooting workflows.
• Maintain and enrich our knowledge base with clear, accurate documentation to support end users and enhance our AI-driven help desk.
• Handle user hardware setup and provisioning across Apple and Windows environments.
• Manage and support AV technology across meeting rooms, including Google Meet hardware, ensuring a seamless conferencing experience for both in-person and remote participants.
• Lead AV setup and technical delivery for internal events and presentations in our event space, from routine all-hands to larger setups.
• Basic scripting proficiency.
• Basic understanding and experience with automation.

Bonus skills & attributes 

• JAMF and Okta Admin certification
• Relevant certifications (A+, Network+,AWS certs, Google Admin, etc…)
• Programming language proficiency, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!
• Cloud-heavy IT infrastructure experience.
• Experience with Office Buildouts.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Onsite

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. 

What will I be doing? 

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

What skills do I need? 

• 4+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
• Experience with Distributed systems

What happens when I apply? 

First, apply so we can review your CV. As the next step, we will send you our take-home test to work on in your own time. You can find more details on the questions and how we evaluate answers here. The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview. 

Benefits 

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. 

What will I be doing?

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
  
  
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
  
  
• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
  

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
  
  

What skills do I need?

• 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
  
  
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.)
  
  
• but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  
  
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
  
  
• Experience with Distributed systems 

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 5+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.

The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.

If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you! 

What will I be doing? 

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. 
• Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
• Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

• 5+ years of experience shipping high-quality products, preferably backend.
• You can demonstrate significant impact in the work that you have done.
• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
• Deep knowledge of a high-level programming language (for example, Python, Ruby etc.) 
• Strong willingness to fight for good outcomes
• Ability to deep dive into any part of the tech stack.
• Bias towards progress over perfection.
• Excited about progress in the AI space.

Bonus skills & attributes 

• 1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.
• Built or used ML platforms before.
• Deep understanding of some distributed systems (e.g. database, caches, queues, streams).
• Statistics fundamentals.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

We are looking for a Senior Engineer to join the team that builds and maintains a wide range of APIs and core services that support customer data management and integrations. We empower our customers and developers to move their data to best leverage our AI Agent, including Intercom’s MCP functionality.

Our team also manages strategic integrations with apps like Salesforce, Stripe, Shopify, and others, ensuring seamless data synchronization across external systems.

What will I be doing?

• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• Collaborate with Product, Design, and Partnerships teams to ensure our data services meet business needs and provide a great developer experience.
• Design, develop, and maintain Intercom’s APIs, making sure they are feature rich, performant, robust, and well documented.
• Build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify.
• Implement systems to monitor what we have built, to detect and surface both bottlenecks and problems with queues, workers and data quality issues.
• As a senior engineer, you will lead complex team level projects from ambiguous customer problems to delivered technical solutions.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom.

What skills do I need?

• 5+ years industry experience in a software engineering role. You can demonstrate significant impact that your work has had on the product and/or the team.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
• Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
• Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.
• Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.
• Experience modeling data to solve problems in elegant and efficient ways
• Experience with creating and consuming APIs and API documentation.
• Some hands-on cloud provider experience (preferably AWS).
• Strong problem-solving skills and a collaborative mindset.
• Experience as a technical lead for team level projects

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 10+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 7+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.

Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. 

You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

We’re particularly interested in engineers who have:

• A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.

What will I be doing?

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

• Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
• Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.
• Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.
• Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
• Play an active role in hiring, mentoring, and developing other engineers on the team.
• Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

Profile we’re looking for:

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

• You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
• You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).
• You have hands‑on experience with one or more of the following:
• Model training (especially transformers and LLMs).
• Model inference at scale (again, especially transformers and LLMs).
• Low‑level GPU work, such as writing CUDA or Triton kernels.
• Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
• You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.
• You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.
• Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Bonus skills & attributes

None of these are required, but they’re nice to have:

• Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).
• Experience running training or inference workloads on Kubernetes.
• Experience with AWS or other major cloud providers.
• Production experience with Python in ML or infrastructure contexts.
• Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

#LI-Hybrid

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Learn more about our engineering culture at intercom.engineering

What will I be doing? 

As an experienced engineer you will:

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.

• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need? 

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What you'll do

• Collaborating with Feature teams: You will work closely with our Feature teams, ensuring that the services align with the needs and requirements of our developers
• Driving improvements: You will continuously evaluate new technologies and processes, striving for enhancements, and implementing them as necessary to optimize our development practices
• Defining best practices: You will be responsible for defining best practices, known as "golden paths," for software development and deployment. This includes automation, testing, and security measures, in collaboration with our SREs, Security teams, and other domain experts
• Developing and maintaining tools and services: You will create and maintain tools and services that facilitate the implementation of best practices. These resources will assist developers in building and deploying applications more efficiently
• Ensuring reliability, scalability, traceability, and monitoring: You will play a vital role in ensuring the reliability, scalability, traceability, and monitoring of our services and infrastructure
• Collaborating on roadmap delivery: You will actively contribute to the delivery of roadmap items, working closely with the rest of the team to achieve our collective goals

Who you are

• You have at least 5+ years of site reliability engineering experience, including experience with AWS, Terraform, Kubernetes, GitHub Actions supporting applications deployment developed on the JVM and/or TypeScript
• You are proactive, curious, collaborative and eager to learn
• You have proven experience with cloud services such as AWS, Azure or Google Cloud
• You have a solid understanding of containerization and orchestration technologies (Docker and Kubernetes)
• You have proficiency in at least one programming language (Go, Java, Ruby, Python etc.) and a deep understanding of infrastructure as code principles

• Have experience with test frameworks such as Junit, Jest, Vitest, Playwright and/or Capybara and different test tools such as PACT for contract testing, Gatling for load testing
• Have experience with Datadog, Sonarqube and/or Backstage
• Have experience in managing a multi service environment
• Are opinionated about what the best developer experience looks like
• Consider Developers as your "customers"

What we offer

• Free Health Insurance for you
• Up to 14 days of RTT
• A flexible workplace policy offering both hybrid and office-based modes
• Flexibility days allowing to work in EU countries and the UK 10 days per year
• Wellbeing program with free mental health and coaching through moka.care
• Special support package for caregivers and workers with disabilities
• Lunch voucher with Swile card
• Work Council subsidy for sport club membership or creative activities
• Bicycle subsidy
• Public transportation reimbursement
• Relocation support for international mobility

Interview process

• Tech Recruiter interview
• Technical SRE interview
• System Design interview
• Behavioral interview
• Background / Reference check
• Offer!

Job details

• Contract: Permanent position
• Workplace: Paris 
• Start date: As soon as possible
• Remuneration: Competitive salary package according to your profile

Our Challenges

Our job is solid software engineering, not hype engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails at 3am in a market far away, we need to know about it before the customer does.

Ours is a world where decades-old carrier protocols meet eSIMs, IoT, satellite connectivity, and the road to 6G. We are bridging that gap; making the old world programmable for the new one. We’re a platform company solving real, durable problems that don’t disappear when the hype cycle turns.

Our engineering team is doubling in 2026. In the next step of our journey, we’re building out a senior IC track, hiring multiple staff and principal engineers, because the challenges we’re solving today are only getting deeper. New markets, new connectivity paradigms, and an architecture that needs to carry us for years, not quarters.

Who You Are

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What you will do

• Design and evolve cross-cutting architectures (event-driven systems, multi-carrier integrations, multi-tenant platform patterns) and establish the governance and review practices to keep them coherent as we grow
• Raise the bar on operational excellence. Not just the systems (observability, SLOs, graceful degradation) but the processes and culture around incident response, on-call, and production ownership
• Find the places where AI changes the work, primarily in our platform and engineering practices, and push those forward
• Mentor senior engineers and help define what the senior IC growth path looks like at Gigs
• Ship production code and shape technical strategy with our engineering leadership

What we are looking for

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What We Expect on Day 1 (and in the Interviews)

• Experience developing, running, and maintaining distributed systems and event-driven architectures at scale
• Strong operational instincts. You think about observability, failure modes, alerting, and graceful degradation as first-class concerns, not afterthoughts. You’ve built systems that are debuggable by someone who didn’t write them
• Experience navigating and rationalizing polyglot environments
• Excellent communication skills with experience operating in an a international organisation
• Experience with agentic AI development. You’ve worked with LLMs beyond code completion, understand agentic patterns, and have opinions on when AI is the right tool and when it isn’t
• Track record of driving technical outcomes across teams without direct authority. You persuade through credibility and evidence, not rank
• Engineers around you got better because you were there, and you can point to specifics

Nice to Have

• Experience in telecom, payments, or multi-market API platforms
• Familiarity with any of our stack (Ruby, Go, TypeScript, Python)
• Experience at companies during a similar scaling phase (50 → 200 engineers)
• Background in domain-driven design or platform/product boundary work

At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers and businesses to grow, discover, and create.

IntelliJ IDEA revolutionized the Java development tool market back in 2001, becoming the first IDE to offer automated code refactoring. It continues to drive innovation in software development, making thousands of programmers more productive every day. In addition to Java, IntelliJ IDEA includes various development tools for other prominent languages such as Ruby, Groovy, Scala, Python, JavaScript, Objective-C, PHP, and Kotlin.

We’re currently seeking a full-stack QA Engineer to join a new, challenging project within the IntelliJ IDEA team – the IntelliJ LSP initiative. This role requires adaptability, multitasking, and a hands-on approach to maintain a high quality while supporting rapid product iteration.

As part of our team, you will: 

• Manage project quality: monitor progress, identify risks, and ensure results meet quality standards.
• Collaborate with development and product teams on development tasks.
• Test new and existing functionality.
• Search for and localize bugs.
• Create test documentation.
• Define our testing strategy. 
• Create and maintain automated tests. 
• Set up test infrastructure.
• Accept product releases.

We will be happy to have you on our team if you: 

• Have experience with at least one OOP programming language, preferably Java or Kotlin.
• Have practical experience with at least one build system (such as Gradle or Maven). 
• Have experience in writing automated tests.
• Are familiar with some CI/CD tools.
• Have experience in exploratory testing.
• Have sufficient project management skills.
• Work independently, learn quickly, take initiative, and manage tasks well.
• Have excellent communication skills.
• Are proficient in spoken and written English.

We'd be especially thrilled if you: 

• Have experience working with VSCode.
• Are familiar with IntelliJ IDEA.
• Have experience building automated testing infrastructure and processes.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI 

• Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progression
• Create a culture of operational excellence, continuous improvement, and psychological safety within the team
• Conduct regular 1:1s, performance reviews, and career development conversations
• Recruit, onboard, and retain top SRE talent aligned with Doctolib's mission and values

• Partner with SREs and senior engineers to define and evolve the observability strategy across the platform, focusing on logging, metrics, tracing, and alerting
• Own the strategy and evolution of critical transversal services including HashiCorp Vault and Terraform Enterprise
• Drive prioritization and roadmap planning for large-scale reliability and observability initiatives
• Ensure alignment between team objectives and broader engineering and business goals
• Advocate for and allocate resources toward reducing technical debt and improving developer experience

• Own the team's on-call experience and contribute to the incident response processes, ensuring sustainable practices and continuous improvement
• Ensure high availability and reliability of transversal services that are critical to the entire engineering organization
• Lead postmortem reviews and drive systemic improvements to prevent recurring issues

• Work closely with Product Managers, Engineering Managers, and architects to align observability capabilities with product and platform needs
• Partner with security and infrastructure teams to evolve secrets management and IaC practices across the organization
• Represent the OREO team in engineering leadership forums, architectural reviews, and strategic planning sessions
• Foster strong partnerships with software engineering teams to improve instrumentation quality and adoption of observability best practices

About our tech environment

• Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.
• Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
• We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here!

Who you are

• You have at least 5+ years of software engineering or SRE experience, with a strong technical background in cloud-native environments (preferably AWS, GCP, and/or Kubernetes-based)
• You have 3+ years of engineering management experience, leading technical teams (ideally SRE, platform, or infrastructure teams)
• You have deep understanding of observability tooling and architecture (Fluent Bit, OpenTelemetry, Loki, Elasticsearch, Prometheus, Thanos, Datadog)
• You have experience with infrastructure as code (Terraform, OpenTofu) and secrets management systems (Vault, AWS Secrets Manager)
• You have proven ability to balance technical depth with people leadership, able to mentor engineers, review technical designs, and guide architectural decisions

• Have experience scaling SRE or platform teams in fast-growing, high-traffic environments
• Have background in designing and operating high-scale telemetry pipelines
• Have hands-on experience with HashiCorp Vault and Terraform Enterprise in production environments
• Have hands-on experience with backend programming languages (e.g., Go, Python, Ruby)
• Have experience driving cultural and technical transformations

What we offer

• Free comprehensive health insurance for you and your children
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• Free mental health and coaching services through our partner Moka.care
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
• Work Council subsidy to refund part of sport club membership or creative class
• Up to 14 days of RTT
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• Lunch voucher with Swile card

The interview process

• 30-min phone screen with a Tech Recruiter
• 1h30 technical interview (SRE System Design & Architecture)
• 1h15 behavioral interview (Leadership & People Management)
• 1h30 Engineering Management case study (team scenarios, prioritization, and conflict resolution)
• 1h manager interview with Senior Engineering Leadership
• At least one reference check

Job details

• Permanent position
• Full-time
• Berlin
• Start date: as soon as possible

What we do

As a Senior Software Engineer, you're going to be part of a Berlin-based international team focused on improving the performance, features and design of our core product for healthcare professionals, the Scheduling System.

Doctolib's unprecedented growth in the last 10 years was made possible thanks to pragmatism and avoiding premature optimisation at any cost. In order to keep growing, performance is a critical priority and we are constantly evolving how key features are architected to scale for future needs. Because of this, we are re-architecting our Appointments Management Service. For this service to meet the needs of our Users, high throughput and scalability are crucial. Therefore, we are building this critical service from the ground up leveraging modern event driven, distributed technologies inline with our redefined Technology Strategy. This new Service will help pave the way for a new direction in the way Care Teams manage Appointments, matching Patients with faster access to Care.

What you’ll do

As a Senior Software Engineer, you will be responsible for:

• Building this critical service from, transitioning from a monolithic application, as an independent runtime and leveraging modern event driven, distributed technologies;
• Thinking user first and helping improve our user experience through new features and design updates, while maintaining high code quality standards;
• Taking leadership on delivering roadmap items (together with the team);
• Helping keep our bug backlog small;
• Contributing to establishing a technical vision and co-drive the creation of the roadmap for the next quarters;
• Bringing your expertise and past experiences to help us continuously improve the way we work.

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

• You have at a minimum of 8 years of software engineering experience;
• You have experience working on distributed systems at large scale;
• You are eager to be hands-on with our stack and learn new tech: our current monolith is built with Ruby, and we are building a new service with Kotlin.
• You understand the value of testing your code;
• You are comfortable doing refactoring while building new feature;
• You have proven experiences developing efficient, maintainable and secure products;

Also, it would be fantastic if you:

• Have already worked in a hyper-growth tech environment;
• Are confident working with various technologies (i.e.: Postgres, Redis,  Typescript, Ruby, Java, Kotlin, Kafka);
• Have already gained experience in using AI coding assistants and their benefits - but also their shortcomings

What we offer

• Company health insurance through our partner Allianz
• Minimum 28 days of paid leave
• Parent Care Program: additional leave on top of the legal parental leave
• Free mental health and coaching services through our partner Moka.care
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• A flexible workplace policy offering both hybrid and office-based mode
• Work from abroad for up to 10 days per year, thanks to our flexibility days policy
• Reimbursement of public transportation

The interview process 

• Recruiter Interview
• Feature Building and System Design technical interviews
• Behavioral Interview
• At least one reference check
• Offer!

Job details

• Permanent position
• Full-time
• Location: Berlin
• Work mode: Hybrid
• Start date: as soon as possible

If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles! 

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. 

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.

We are looking for a Senior Software Engineer to join the TIGAH team in our Patient Relationship Management domain.

Your Impact

As a Senior Software Engineer, your mission will be to work on Document Management, Patient Qualification and Patient Intake. These features are key to streamline patient care journeys inside healthcare practices, improving health professionals' work life with reduced paperwork, while ensuring best care delivery to patients.

Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.

What you'll do

Build and ship features across both the discovery and delivery phases of product developmentDevelop the Ruby on Rails monolith with React (TypeScript) frontend as well as work on newly created services in Java/KotlinShare your knowledge proactively via pair- and mob-programming sessionsWork on infrastructure topics like observability (metrics/alerts in DataDog) and scalabilityWrite test-driven pragmatically engineered code

Who you are

You have:

At least 6 years of experience in Software EngineeringProficiency with Java/Kotlin or Ruby on Rails developmentProficiency with React developmentA proactive, involved, curious, and collaborative mindset

It would be fantastic if you:

• Have experience shipping cloud-native systems on Kubernetes and Cloud Services (AWS/Azure/GCP)
• Can set up and evolve CI/CD with GitHub Actions
• Keep a high testing bar (unit, integration, e2e) and design for testability
• Can debug and improve distributed systems in production with strong observability
• Have expertise in designing data models and driving database migrations and performance tuning for real-time workloads (PostgreSQL preferred: connection pooling, indexing, query optimization)

Life at Doctolib Tech

Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here!

Want to learn more about our tech culture and environment? Visit the Doctolib Tech site.

What we offer  

• Company health insurance through our partner Allianz
• Minimum 28 days of paid leave
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• Free mental health and coaching services through our partner Moka.care
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• A flexible workplace policy offering both hybrid and office-based mode
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
• Reimbursement of public transportation

  The interview process  

• Recruiter Interview
• Live coding interview
• System Design interview
• Behavioral interview
• Offer!

 Job details 

• Permanent position
• Full Time 
• Hybrid work mode: 3 days/week in the office
• Workplace : Berlin
• Start date: asap

If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles!

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, or ethnicity, and whether or not you have a disability. To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of! All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com to exercise your rights (but not for applications).

Our Challenges

Our job is solid software engineering, not hype engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails at 3am in a market far away, we need to know about it before the customer does.

Ours is a world where decades-old carrier protocols meet eSIMs, IoT, satellite connectivity, and the road to 6G. We are bridging that gap; making the old world programmable for the new one. We’re a platform company solving real, durable problems that don’t disappear when the hype cycle turns.

Our engineering team is doubling in 2026. In the next step of our journey, we’re building out a senior IC track, hiring multiple staff and principal engineers, because the challenges we’re solving today are only getting deeper. New markets, new connectivity paradigms, and an architecture that needs to carry us for years, not quarters.

Who You Are

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What you will do

• Design and evolve cross-cutting architectures (event-driven systems, multi-carrier integrations, multi-tenant platform patterns) and establish the governance and review practices to keep them coherent as we grow
• Raise the bar on operational excellence. Not just the systems (observability, SLOs, graceful degradation) but the processes and culture around incident response, on-call, and production ownership
• Find the places where AI changes the work, primarily in our platform and engineering practices, and push those forward
• Mentor senior engineers and help define what the senior IC growth path looks like at Gigs
• Ship production code and shape technical strategy with our engineering leadership

What we are looking for

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What We Expect on Day 1 (and in the Interviews)

• Experience developing, running, and maintaining distributed systems and event-driven architectures at scale
• Strong operational instincts. You think about observability, failure modes, alerting, and graceful degradation as first-class concerns, not afterthoughts. You’ve built systems that are debuggable by someone who didn’t write them
• Experience navigating and rationalizing polyglot environments
• Experience with agentic AI development. You’ve worked with LLMs beyond code completion, understand agentic patterns, and have opinions on when AI is the right tool and when it isn’t
• Track record of driving technical outcomes across teams without direct authority. You persuade through credibility and evidence, not rank
• Engineers around you got better because you were there, and you can point to specifics

Nice to Have

• Experience in telecom, payments, or multi-market API platforms
• Familiarity with any of our stack (Ruby, Go, TypeScript, Python)
• Experience at companies during a similar scaling phase (50 → 200 engineers)
• Background in domain-driven design or platform/product boundary work

The Role

We’re looking for a Senior Software Engineer, Integrations who thrives at the intersection of engineering and impact. You’re a backend expert who doesn’t just write code — you connect systems, unblock teams, and turn complexity into seamless solutions. For you, code is a means to an end: delivering business value, creating elegant integrations, and helping products work smarter together. If you love solving tough challenges, collaborating across functions, and building the glue that makes everything click, this role is for you.

What You Will Do

• Own complex problems end-to-end, from designing and building robust, scalable solutions to ensuring a high standard of quality across our engineering practice.
• Integrate with and maintain a wide range of APIs and external systems, primarily in Ruby. You'll architect solutions that abstract diverse external behaviors and manage the complexities of asynchronous flows, distributed state synchronization, and dynamic data validation.
• Tackle the unique challenge of building a new telco operating system. This involves deep integration with existing telecom networks and a high degree of cross-organizational collaboration to push projects forward and develop innovative products.
• Maintain the reliability of our systems, building for observability and participating in incident response. This includes coordinating advanced retry logic and contributing to support rotations for intricate external system interactions.

What We Are Looking For

• You have experience designing APIs and building backend services. You enjoy thinking about systems, and you care about the quality of the software you produce.
• Strong English communication skills: You can clearly explain complex ideas, collaborate across global teams, and thrive in a company where English is the common language.
• Grit and Technical Ingenuity: You possess the perseverance to design robust solutions for complex, evolving external systems, skillfully navigating dynamic behaviors through systematic debugging and experimentation.
• Strategic Collaborator: You adeptly navigate large organizational structures, collaborating effectively with diverse teams and stakeholders, and understanding the intricate business context behind commercial offerings.
• Eager to Master New Domains: You have a strong desire to learn and quickly grasp new domains, including intricate regulatory flows and industry specifics, to build stable and compliant solutions.

The Role

Engineering Managers at Gigs are responsible for enabling a high-performing group of engineers to ship impactful work, grow their skills, and collaborate cross-functionally. This is a hands-on leadership role — you will guide technical execution while helping shape the team’s long-term direction

We are building a modern connectivity platform that powers embedded telecom experiences and the challenges are real: scaling APIs, abstracting telco complexity, and designing systems that are global from day one.

Currently, we are hiring Engineering Managers for multiple product engineering teams at Gigs. During the interview process we will figure out which team is the best fit for your experience, passion, and skills. The teams we are hiring for are:

• Foundation: Gigs’ first platform engineering team focusing on developer experience for other Gigs engineering teams, common infrastructure and internal tooling needs.
• AI Automation: Crafting a customer service AI built for telecom.

What You Will Do

• Lead, support, and grow a team of software engineers working on core parts of our platform
• Partner with Product and Design to define priorities, shape roadmaps, and deliver high-quality features
• Drive technical excellence — from architecture to code reviews to reliability
• Create a team environment that balances ambition, ownership, and continuous learning
• Ensure a sustainable and inclusive engineering culture where people thrive
• Contribute to hiring and onboarding processes to help scale the team thoughtfully
• Step into technical discussions with clarity and pragmatism when needed

What We Are Looking For

• 4+ years of experience leading engineering teams in high-growth, product-driven environments
• Strong technical background — you have shipped code at scale and can dive deep when needed
• A thoughtful approach to people management and a track record of growing and developing engineers
• Comfort navigating ambiguity and building clarity
• A clear communicator who brings cross-functional stakeholders together
• Bias for impact, balanced with high standards and good judgment
• Experience with modern product development practices (we use Go, Ruby, TypeScript, PostgreSQL, GCP), including continuous delivery, observability, and infrastructure as code
• Ideally experience managing and working with remote and distributed teams
• Experience building API forward products (nice to have)