About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

Join us in reimagining customer experience with Agentic AI. As a Staff or Principal Software Engineer, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.

Areas of ownership:

• Deliver business value by writing code every day.
• Define and drive technical strategy across multiple domains and org-wide initiatives.
• Lead cross-team architecture and ensure solutions scale globally for enterprise adoption.
• Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
• Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
• Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
• Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.

OUR TECH STACK:

TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS 

Who you are:

• A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact.
• Deeply experienced in enterprise-scale systems and multi-team architecture leadership.
• Equally comfortable flying high (strategic vision) and diving deep (technical details).
• Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
• Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.
• Motivated by making the impossible possible and building something iconic.

Our engineering values:

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire

Our recruiting process:

Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About the role

We are looking for a business-oriented leader to architect and own the financial operating model for our entire cloud infrastructure. This isn't a reporting role; you are the single-threaded owner responsible for optimizing one of the company's largest technology investments. Your mission is to transform our cloud spend from a complex cost center into a predictable, efficient engine for innovation. You will report to senior leadership and be empowered to support the negotiation of multi-million dollar contracts, drive cultural change across engineering, and provide the financial clarity required for strategic business decisions.

What You'll Do

• Cultural Change: Act as the evangelist for Cloud FinOps. Champion a culture of cost ownership across our engineering organization by empowering teams with the dashboards, insights, and training needed to make cost an integral part of their design and operating principles.
• Governance & Visibility: Architect a system of governance and accountability. Design and implement a universal resource tagging strategy, moving beyond simple reporting to create robust showback/chargeback models that give engineering teams true ownership of their spend.
• Optimization & Efficiency: Drive a company-wide optimization program. Go beyond "low-hanging fruit" to create a continuous optimization program, partnering with engineering to refactor applications for cost, adopt new pricing models, and eliminate systemic waste.
• Commercial Strategy & Negotiation: Develop and execute the strategy to lead negotiations with our cloud vendors, right-sizing our commitments to align with our business strategy and eliminating financial risk.
• Forecasting & Budgeting: Build and operate our data-driven forecasting model. Partner directly with the Tech and Finance organizations to eliminate spending volatility and provide the business with a reliable cloud budget and accurate forecast.

What You'll Bring

You are a seasoned leader who operates at the intersection of technology and finance. You are just as comfortable debating architectural trade-offs with a principal engineer as you are presenting a business case to a CFO. You are a strong team player who loves to share knowledge, enable others, and provide and receive feedback.

• Proven Experience: A track record of 7+ years in dedicated Cloud FinOps or Cloud Financial Management roles, with clear success in managing significant AWS spend.
• Mastery of Cloud Economics: Deep expertise in AWS cost structures, including the nuances of Savings Plans, Reserved Instances, Spot, and the Cost and Usage Report (CUR).
• Data-Driven Strategist: Exceptional analytical and financial modeling skills. You don't just create dashboards; you build data-driven business cases to influence executive-level decisions.
• Technical Credibility & Influence: You have hands-on experience and a proven ability to partner with engineering teams to optimize application architecture for cost. You can engage and communicate complex ideas effectively to both technical and non-technical stakeholders.
• Proven Negotiator: Demonstrable, material experience leading or participating in large-scale commercial negotiations with a major cloud vendor.
• Builder's Mentality: You have a proven track record of designing and building a Cloud FinOps practice from an early stage, creating process and strategy where none existed before. Proficiency with scripting (e.g., Python/Bash) and experience with third-party tools (e.g., Vantage, CloudHealth) are strong pluses.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with a German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

#IT

About the role

We are looking for a business-oriented leader to architect and own the financial operating model for our entire cloud infrastructure. This isn't a reporting role; you are the single-threaded owner responsible for optimizing one of the company's largest technology investments. Your mission is to transform our cloud spend from a complex cost center into a predictable, efficient engine for innovation. You will report to senior leadership and be empowered to support the negotiation of multi-million dollar contracts, drive cultural change across engineering, and provide the financial clarity required for strategic business decisions.

What You'll Do

• Cultural Change: Act as the evangelist for Cloud FinOps. Champion a culture of cost ownership across our engineering organization by empowering teams with the dashboards, insights, and training needed to make cost an integral part of their design and operating principles.
• Governance & Visibility: Architect a system of governance and accountability. Design and implement a universal resource tagging strategy, moving beyond simple reporting to create robust showback/chargeback models that give engineering teams true ownership of their spend.
• Optimization & Efficiency: Drive a company-wide optimization program. Go beyond "low-hanging fruit" to create a continuous optimization program, partnering with engineering to refactor applications for cost, adopt new pricing models, and eliminate systemic waste.
• Commercial Strategy & Negotiation: Develop and execute the strategy to lead negotiations with our cloud vendors, right-sizing our commitments to align with our business strategy and eliminating financial risk.
• Forecasting & Budgeting: Build and operate our data-driven forecasting model. Partner directly with the Tech and Finance organizations to eliminate spending volatility and provide the business with a reliable cloud budget and accurate forecast.

What You'll Bring

You are a seasoned leader who operates at the intersection of technology and finance. You are just as comfortable debating architectural trade-offs with a principal engineer as you are presenting a business case to a CFO. You are a strong team player who loves to share knowledge, enable others, and provide and receive feedback.

• Proven Experience: A track record of 7+ years in dedicated Cloud FinOps or Cloud Financial Management roles, with clear success in managing significant AWS spend.
• Mastery of Cloud Economics: Deep expertise in AWS cost structures, including the nuances of Savings Plans, Reserved Instances, Spot, and the Cost and Usage Report (CUR).
• Data-Driven Strategist: Exceptional analytical and financial modeling skills. You don't just create dashboards; you build data-driven business cases to influence executive-level decisions.
• Technical Credibility & Influence: You have hands-on experience and a proven ability to partner with engineering teams to optimize application architecture for cost. You can engage and communicate complex ideas effectively to both technical and non-technical stakeholders.
• Proven Negotiator: Demonstrable, material experience leading or participating in large-scale commercial negotiations with a major cloud vendor.
• Builder's Mentality: You have a proven track record of designing and building a Cloud FinOps practice from an early stage, creating process and strategy where none existed before. Proficiency with scripting (e.g., Python/Bash) and experience with third-party tools (e.g., Vantage, CloudHealth) are strong pluses.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D team
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#LI-HYBRID

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

A career driven by you. Join AutoScout24 Group and experience life in the fast lane. We’re not just leading the market; we’re creating it. We’re constantly innovating, evolving and transforming things for our customers. We’re driven, ambitious and determined to do our best work, together. For a career that doesn’t stand still, where you can put your ideas in the driving seat and change the way the world moves, join our international community. 

As Principal Analytics Engineer, you will define and drive the architecture, modeling standards and core analytical foundations that power enterprise-wide insights and AI-driven analytics. You will enable scalable data models, aligned KPIs, and intelligent analytical experiences that accelerate decision-making across AutoScout24.

WHAT YOU’LL DO 

• Define and evolve the architecture for enterprise analytical models with a strong focus on scalability, clarity and long-term robustness 

• Design and maintain advanced semantic layers to unify KPIs and analytical logic across business domains 

• Set technical direction, align stakeholders and drive adoption of modern modeling practices across the organisation 

• Lead the definition and implementation of AI-driven analytical capabilities, including text-to-SQL, automated insights, semantic modeling for AI and conversational analytical interfaces 

• Develop modeling patterns, documentation standards and workflows that improve analytical efficiency and usability 

• Partner with data platform, engineering and analytics teams to deliver high-performance pipelines from ingestion to consumption 

• Optimise AWS cloud-native services (Glue, Athena, S3, MWAA) to support scalable analytical and AI workloads 

• Continuously improve modeling patterns, performance and development processes to raise overall technical maturity 

• Mentor analytics engineers and analysts to strengthen modeling skills and consistent technical standards 

• Deliver high-quality semantic assets that fuel self-service analytics, reporting and AI-powered insights 

YOU COME WITH 

• 7+ years in advanced Analytics Engineering or Data Engineering roles, with deep experience building and scaling enterprise analytical models 

• Strong ability to influence technical and business stakeholders and drive architectural alignment 

• Proven leadership across complex data initiatives, with a proactive, collaborative and solution-driven mindset 

• Demonstrated experience in AI-driven analytics, including text-to-SQL, automated insights, semantic modeling for AI and conversational BI 

• Extensive hands-on expertise with AWS (Glue, Athena, S3, MWAA) and familiarity with BigQuery 

• Expert-level Python and PySpark skills for large-scale analytical processing 

• Expert-level SQL and mastery of dimensional modeling techniques 

• Strong understanding of data privacy, security and compliance in analytical system design 

• Proven ability to optimise large datasets, improve performance and troubleshoot complex system behaviours 

A culture of growth. With over 50 nationalities represented, we’re proud to welcome people of all backgrounds to our growing community, and we’re always finding new ways to help people feel welcomed and included. Here, you’ll have the tools, training and support you need to work in a way that suits you, learn new skills and reach your potential.    

For a career where you can drive our business and shape your future, apply now. 

Are you ready to shape the future?  

The future of financial services is digital and fast moving. Join the digital banking revolution with Tietoevry Banking and help businesses and societies meet their full potential, while also reaching yours. Whether you want to become a strategist, coder, analyst, or a future-enthusiast, you will find your place here.  

We are now recruiting graduates for the autumn of 2024 in Sweden who want to be a part of shaping the future. Join our international family and become part of 4,000 experts, creating value that benefits customers, society and humanity. This can be your getaway to global career for good.   

The Program 

The Rotation track is designed for tech students who want to shape the future of banking together with our customers. Here you will get to work with the latest FinTech technology and get to explore different areas within financial services. You will gain knowledge and experience in the entire software development process and consultancy by rotating in three different customer projects and developing your competence within three different areas; requirement, development and testing. After the program you will be specializing in one of these areas. 

The Graduate Program will give you a comprehensive introduction to our company and culture, as well as markets and customer projects.

What we offer? 

Once onboard you will get full access to: a personal mentor, Nordic graduate networking events, young professional network activities & gatherings, you are immediately enrolled into our well-established learning communities and experience from collaborating with multiple digital disciplines. Apart from this we offer: 

• Professional and personal growth. We believe that learning and growing together helps us to become better every day. You get to challenge yourself as you will get onboarded to work in our tech company with the support of your leader, team, and personal mentor. You will also have your own buddy as a trusted friend!  
• Community of professionals and friends. Ask anyone, the number one reason to join us is people! You will have a chance to build your network across the company through our Learning Communities and together with other graduates through our Young Professionals Community! 
• Genuinely impact our society's future by working on meaningful projects that will impact millions of people. You get to influence how digitalization serves millions of people, today and tomorrow. We work with customers of all sizes, and both in the private and public sector.  

Who might you be?  

To understand and enjoy the role we believe you should be a driven and proactive person who constantly wants to learn new things while also sharing your knowledge with others. You have a genuine interest in technology and you want to work with the latest trends in close collaboration with our customers. Through the program, we will give you the skills to enter a leader role in the future.

You have a recently academic degree within IT- or computer science, e.g. a civil engineer, engineer or software development education. You are fluent in Swedish and English, both oral and written.

Location? 

The program will start in September 2024 and you will be located in Stockholm.

The recruitment process 

In our business we are solving our customers’ challenges every day. Diversity enables innovation – and innovation is what we live on in this highly dynamic technology sector. Diverse teams enable creating best user experiences for the diverse users of digital services and solutions. We achieve this by offering a thought through and fair recruitment process.  

• Your gateway to us will be through our gamified recruitment process. This process is tailored to give you a fair and objective screening that is also fun to experience.  
• You will also be tested in your JAVA skills.

• We use your assessment results, video response, questionnaire answers and CV to match you with the open Graduate positions available.  

• Based on this, selected candidates will be invited to a first manager interview followed by a technical interview and a test and requirement interview.

Please send in your application in English before 26th of February 2024. We would like you to upload your CV and a short motivational letter in your application.  In addition to your CV, we ask that you also upload copy of university and/or college grade transcripts. For applicants with ongoing studies, a preliminary grade transcript for completed courses should be submitted.  

Please note, you will not be able to edit your application after it has been submitted, please make sure all attachment and information is correct before submitting your application.   

Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent!

What's the opportunity? 

Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Learn more about our engineering culture at intercom.engineering

What will I be doing? 

As an experienced engineer you will:

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.

• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need? 

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends and family!

#LI-Hybrid

Our Challenges

Our job is solid software engineering, not hype engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails at 3am in a market far away, we need to know about it before the customer does.

Ours is a world where decades-old carrier protocols meet eSIMs, IoT, satellite connectivity, and the road to 6G. We are bridging that gap; making the old world programmable for the new one. We’re a platform company solving real, durable problems that don’t disappear when the hype cycle turns.

Our engineering team is doubling in 2026. In the next step of our journey, we’re building out a senior IC track, hiring multiple staff and principal engineers, because the challenges we’re solving today are only getting deeper. New markets, new connectivity paradigms, and an architecture that needs to carry us for years, not quarters.

Who You Are

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What you will do

• Design and evolve cross-cutting architectures (event-driven systems, multi-carrier integrations, multi-tenant platform patterns) and establish the governance and review practices to keep them coherent as we grow
• Raise the bar on operational excellence. Not just the systems (observability, SLOs, graceful degradation) but the processes and culture around incident response, on-call, and production ownership
• Find the places where AI changes the work, primarily in our platform and engineering practices, and push those forward
• Mentor senior engineers and help define what the senior IC growth path looks like at Gigs
• Ship production code and shape technical strategy with our engineering leadership

What we are looking for

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What We Expect on Day 1 (and in the Interviews)

• Experience developing, running, and maintaining distributed systems and event-driven architectures at scale
• Strong operational instincts. You think about observability, failure modes, alerting, and graceful degradation as first-class concerns, not afterthoughts. You’ve built systems that are debuggable by someone who didn’t write them
• Experience navigating and rationalizing polyglot environments
• Excellent communication skills with experience operating in an a international organisation
• Experience with agentic AI development. You’ve worked with LLMs beyond code completion, understand agentic patterns, and have opinions on when AI is the right tool and when it isn’t
• Track record of driving technical outcomes across teams without direct authority. You persuade through credibility and evidence, not rank
• Engineers around you got better because you were there, and you can point to specifics

Nice to Have

• Experience in telecom, payments, or multi-market API platforms
• Familiarity with any of our stack (Ruby, Go, TypeScript, Python)
• Experience at companies during a similar scaling phase (50 → 200 engineers)
• Background in domain-driven design or platform/product boundary work

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

About the Initiative

JetBrains is evolving beyond standalone developer tools toward a unified, AI-native platform for software development.

AI is no longer just an assistant inside the editor –  it is becoming an active participant in how software is planned, built, reviewed, and operated across teams and organizations. This shift introduces new challenges that cannot be solved at the level of individual tools alone: governance, security, cost control, observability, and coordinated work between humans and autonomous agents.

Our goal is to build a platform that enables companies to adopt AI in software development in a structured, scalable, and economically efficient manner – without locking them into closed ecosystems.

We are building the foundation that connects developer workflows, team-level collaboration, and organizational control into a single coherent system.

This platform will serve as the execution and governance layer for AI-driven development, deeply integrated with developer tools but designed to work across teams, products, and environments.

This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

The role

We are looking for a Principal Engineer (JetBrains Cloud Platform, Developer Experience) to drive large-scale improvements to the development experience across the JCP.

This role focuses on making JCP engineers faster and more productive by improving build systems, CI/CD pipelines, local development workflows, tooling infrastructure, and AI pipelines. You will own the developer experience end to end – from how engineers develop, build, and test locally to how code moves through CI and reaches production. As this is a rapidly growing platform, many workflows and processes are still maturing. You will define what a great development experience looks like and drive the organization toward it.

As part of the team, you will:

- Own and drive the strategy for developer experience improvements across the entire JCP platform.

- Optimize build systems (Gradle, Nx, and others) for faster builds, better caching, and reliable reproducibility at scale.

- Set up AI development pipelines, managing context, agents, and handoffs, and leveraging tools developed within the JCP.

- Improve CI/CD pipelines – reduce build times, increase reliability, optimize resource usage, and shorten feedback loops across TeamCity and GitHub.

- Improve containerized development workflows (Docker, Dev Containers) to ensure fast and consistent local environments.

- Identify and eliminate bottlenecks in the development cycle – from code commit to production deployment.

- Establish best practices, tooling standards, and shared infrastructure that enable all teams to move faster.

- Collaborate with platform and product teams to understand pain points and deliver high-impact improvements.

We are looking for someone who:

- Has extensive experience with build systems (Gradle, Maven, or Bazel) and a track record of optimizing them at scale.

- Has strong expertise in CI/CD systems (GitHub Actions, TeamCity, Jenkins, or similar) and knows how to ensure high performance and reliability.

- Has hands-on experience with Docker and containerized development workflows.

- Understands the full software development life cycle and can reason about developer productivity holistically.

- Is able to drive cross-team initiatives and influence engineering practices across a large organization.

- Is motivated by making other engineers more productive and removing friction from their daily work.

We'd be particularly thrilled if you:

- Have experience improving the developer experience at scale in a platform or infrastructure organization.

- Have worked on AI-driven development pipelines.

- Have expertise in build caching, remote execution, and incremental build strategies.

- Have contributed to or maintained open-source build tooling or CI/CD infrastructure.

- Enjoy digging into performance problems and turning slow, flaky processes into fast, reliable ones.

#LI-MP1

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team-level collaboration, and organizational control into a single coherent system. This platform will serve as the execution and governance layer for AI-driven development, deeply integrated with developer tools but designed to work across teams, products, and environments. This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

The role

We are looking for a Software Architect (Product Architecture) to drive architecture within a specific product area.

This role focuses on owning end-to-end architecture for a product domain: making sure product requirements translate into a coherent technical design, that the domain evolves sustainably, and that the product aligns with platform capabilities and constraints. You’ll be the architectural “center of gravity” for a domain, partnering closely with engineers and product stakeholders while collaborating with platform architects on shared foundations and integration contracts.

As this is a new platform, many standards and processes are still works in progress – you will help define them from the perspective of real product needs and delivery constraints.

As part of the team, you will:

• Own the architecture of a specific product domain within JetBrains Cloud Platform and evolve it over time.
• Translate product and domain requirements into clear architectural designs and implementation approaches.
• Define service boundaries, domain models, data flows, and integration contracts, in line with platform standards.
• Drive key architectural decisions and trade-offs in your area (e.g., API design, persistence, reliability, performance, and migration paths).
• Ensure your domain architecture supports scalability, reliability, and observability from the outset.
• Review and validate architectural designs within your domain and team, raising quality and consistency.
• Collaborate with platform architects and other domain owners to align on cross-cutting decisions and shared interfaces.
• Work closely with senior and staff engineers to clarify requirements, reduce ambiguity, and support execution.
  
  

We are looking for someone who:

• Has strong experience in software engineering and system design, with a track record of working on complex systems.
• Has experience owning architecture within a product or domain, including balancing delivery needs with long-term sustainability.
• Is comfortable aligning product needs with platform capabilities and constraints (and negotiating trade-offs when needed).
• Can facilitate architectural decision-making inside a team and across partner teams.
• Is comfortable working in an environment where many processes and standards are still being formed.
• Is motivated by long-term goals, designing for evolution rather than one-off implementations.
  
  

We’d be particularly thrilled if you:

• Have experience designing product architectures that operate in cloud environments and integrate with multiple systems.
• Are strong at reasoning about architectural trade-offs in context (time-to-market vs correctness, flexibility vs complexity, etc.).
• Enjoy helping teams converge on good solutions through collaboration, not enforcement.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI

#LI-DNI

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team-level collaboration, and organizational control into a single coherent system. This platform will serve as the execution and governance layer for AI-driven development, deeply integrated with developer tools but designed to work across teams, products, and environments. This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

The role

We are looking for a Software Architect (Platform Architecture) to shape the core technical foundations of JetBrains Cloud Platform from the ground up.

This role focuses on the architecture of shared platform capabilities: cross-product services, infrastructure abstractions, integration standards, scalability and reliability principles, and operational foundations (such as security, governance, observability, and cost controls). As this is a new platform, many standards and processes are still works in progress – you will actively influence what good quality looks like and help teams build toward it.

As part of the team, you will:

• Design and evolve the architecture of a cross-product platform that serves as the foundation for AI-driven software development.
• Define architectural principles, standards, and guidelines for platform services and shared foundations.
• Design integration patterns and interfaces between platform services, developer tools, and external systems.
• Ensure architectural decisions support scalability, reliability, security, and observability from the outset.
• Own and drive key platform-level architectural decisions and trade-offs (e.g., service boundaries, data flows, identity, policy, and tenancy).
• Review and validate architectural designs across teams to ensure consistency and long-term sustainability.
• Collaborate with other architects and platform specialists to align on shared decisions and evolve the platform architecture over time.
• Work closely with senior and staff engineers to translate platform requirements into coherent technical designs and implementation plans.
  
  

We are looking for someone who:

• Has strong experience in software engineering and system design, especially in complex, distributed systems.
• Has experience defining or significantly shaping the architecture of new platforms or large-scale systems.
• Is able to facilitate and align architectural decisions across multiple teams, balancing different perspectives and constraints.
• Is comfortable working in an environment where many processes and standards are still not fully established.
• Is motivated by long-term goals and prefers building foundations over delivering short-term features.
  
  

We’d be particularly thrilled if you:

• Have hands-on experience designing or evolving platforms based on Kubernetes and cloud environments such as AWS.
• Have experience with networking, compute, and storage infrastructure and can reason across application and infrastructure layers.
• Enjoy helping teams converge on good solutions rather than enforcing a single “correct” approach.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI

#LI-DNI

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We just unveiled JetBrains Central,  a platform for agent-driven software development that connects tools, agents, and infrastructure. It enables automated AI workflows to run, be monitored, and be managed across teams – with clear visibility into results, costs, and performance.

JetBrains Central provides three core capabilities:
Governance and control: Policy enforcement, identity and access management, observability, auditability, and cost attribution for agent-driven work. Some of these functionalities are already available via the JetBrains Central Console.
Agent execution infrastructure: Cloud agent runtimes and computation provisioning that allow agents to run reliably across development environments.
Agent optimization and context: Shared semantic context across repositories and projects, enabling agents to access relevant knowledge, and task routing to the most appropriate models or tools.

Inside the Professional Services department, we are building a team of Forward Deployed Engineers to help our customers adopt AI-native development with JetBrains Central and enable JetBrains consulting partners to transform their customers’ AI-native software development lifecycle.

About the role

As a Principal Forward Deployed Engineer, you will work directly with early adopter customers to deploy JetBrains Central platform into complex enterprise environments and help them move from experimental AI usage to governed, scalable AI-native development.

You will act as a trusted advisor to customer engineering teams and consulting partners, while also mentoring other Forward Deployed Engineers and helping with complex deployments. In this role, you will help establish best practices for enterprise AI adoption and influence how organizations implement AI-driven software development.

This role is often a strong fit for engineers who have previously served as Principal or Staff Engineers, Heads of Engineering, CTOs, or Solutions Architects and who enjoy working directly with customers while staying deeply involved with complex technical systems.

This role combines consulting, architecture, and hands-on engineering. Your work in the field will directly influence how our platform evolves and how enterprises adopt AI-driven development.

You will work directly with the world’s most innovative companies — our client base includes 420 of the Fortune 500 — ensuring they maximize the value of their JetBrains investments.

What you’ll do

• Deploy JetBrains Central platform into enterprise development environments, CI/CD systems, and internal developer platforms.
• Help organizations transition from ad-hoc AI experimentation to governed AI-native development workflows.
• Implement enterprise AI governance, including security policies, access management, and data privacy controls.
• Enable observability for AI-driven development to help organizations understand their AI usage and its impact on productivity, as well as their code-generation patterns.
• Design sustainable AI adoption strategies, including usage controls and cost visibility across multiple model providers.
• Integrate our cloud-based agent execution layer, allowing AI agents to run securely and at scale.
• Collaborate closely with JetBrains product teams to shape the platform based on real-world deployments and customer feedback.
• Create delivery frameworks and train JetBrains partners to deliver the desired scope of service.
• Mentor and support other Forward Deployed Engineers, sharing architectural expertise and helping to scale the team’s deployment practices.

You will thrive in this role if you are

• A consultant at heart who can communicate effectively with both engineers and technical leadership.
• Able to see the whole picture of the software development lifecycle across developer tools, infrastructure, APIs, and cloud systems.
• Experienced at integrating complex software systems into enterprise environments.
• Curious about the future of AI agents and AI-native software development.
• Comfortable working with early adopters and overcoming ambiguous technical challenges.
• Motivated to mentor other engineers and contribute to building a new technical discipline.

What you will bring

• Experience in software-related projects, ideally in a customer-facing or consulting environment.
• Familiarity with Java or Python.
• Experience building or integrating developer platforms, infrastructure systems, or software solutions.
• Familiarity with modern development workflows (CI/CD, developer environments, internal developer platforms, etc.).
• Experience working directly with customers or technical stakeholders.
• Strong problem-solving skills and the ability to operate in fast-evolving technical environments.
• Ability and desire to travel to meet customers.

These would be a plus, but are not blockers

• Experience with industry-specific solutions (fintech, telco, retail, etc.)
• Experience with AI/LLM platforms, agent frameworks, or AI-assisted development tools.
  Experience in solutions engineering, consulting, or forward-deployed engineering roles.
• Familiarity with the JetBrains ecosystem or developer productivity tooling.

#LI-KP1

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

Why this role is exciting

As a (Principal) Senior C++ Engineer in the Remote Driving Platform team, you will work on the foundational software stack that powers Vay’s driverless fleet. This is the layer that everything else depends on: health management, telemetry, safety integrations, compute performance, and the core platform enabling safe operation on public roads without a safety driver.

You will operate at the intersection of software architecture, performance engineering, and hardware evaluation, shaping the compute backbone of our remote driving system. Your work directly impacts safety, scalability, and our ability to deploy and operate thousands of vehicles globally.

Owning the platform means owning reliability, performance, and developer velocity across the organization. The scope is deep, highly technical, and critical to Vay’s long term success.

We are open to hiring at either Senior or Principal level, depending on experience and scope of ownership.

What you'll be driving

You will design and evolve the common software platform components that other engineering teams build upon. Your work will ensure that our remote driving stack is performant, observable, and production ready at scale.

In order to do that, you will:

• Design, develop, test and maintain core C++ platform components used across Vay
• Build and improve system level tooling for health management, telemetry and incident handling
• Own performance profiling and optimization across vehicle and remote driving compute
• Contribute to the evaluation and selection of compute hardware for vehicles and remote driving stations
• Improve and extend hardware in the loop test setups to accelerate feedback cycles
• Support the production fleet in Berlin and Las Vegas on a scheduled basis
• Collaborate closely with autonomy, systems and fleet teams to ensure safe and scalable deployments

This might be a great fit, if

You are a senior IC who enjoys owning complex systems end to end, from low level performance tuning to production reliability, and you care deeply about building robust software that operates in the real world. 

•  Strong proficiency in C++17 and Linux based systems
•  Experience working with ROS (ROS1 and/or ROS2)
•  Deep understanding of system profiling, debugging and performance optimization
•  Experience building production grade distributed or embedded systems
•  Passion for improving developer productivity through automation and DevOps best practices
•  Strong communication skills with a high sense of ownership and urgency

Nice to Have

• Experience with hardware evaluation and compute platform selection 
• Experience working on robotics, autonomous systems, or safety critical software 
• Interest in leveraging modern AI assisted coding tools to improve engineering velocity

Why choose Vay

💪 A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality

🌍 Huge scope for impact in a fast paced environment

💰 ESOP stock options: A stake in Vay’s future - not just a salary

🌴 Unlimited Paid Vacation Days

🎫 Subsidised Deutschland ticket (Berlin)

🏋️‍♂️ Subsidised Urban Sports Club or FitX Membership 

🚗 All Vay team members receive 30% off their Vay rides

🛍️ Exclusive external discounts

💼 €350 Home Office Set-up 

✈️ Relocation financial assistance when relocating to Berlin 

📚 Fully funded German Lessons 

🎊 Regular team events throughout the year

Our Challenges

Our job is solid software engineering, not hype engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails at 3am in a market far away, we need to know about it before the customer does.

Ours is a world where decades-old carrier protocols meet eSIMs, IoT, satellite connectivity, and the road to 6G. We are bridging that gap; making the old world programmable for the new one. We’re a platform company solving real, durable problems that don’t disappear when the hype cycle turns.

Our engineering team is doubling in 2026. In the next step of our journey, we’re building out a senior IC track, hiring multiple staff and principal engineers, because the challenges we’re solving today are only getting deeper. New markets, new connectivity paradigms, and an architecture that needs to carry us for years, not quarters.

Who You Are

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What you will do

• Design and evolve cross-cutting architectures (event-driven systems, multi-carrier integrations, multi-tenant platform patterns) and establish the governance and review practices to keep them coherent as we grow
• Raise the bar on operational excellence. Not just the systems (observability, SLOs, graceful degradation) but the processes and culture around incident response, on-call, and production ownership
• Find the places where AI changes the work, primarily in our platform and engineering practices, and push those forward
• Mentor senior engineers and help define what the senior IC growth path looks like at Gigs
• Ship production code and shape technical strategy with our engineering leadership

What we are looking for

You’ve seen what good and bad look like. You bring experience of operating at scale (technological or organizational) and you know systems and practices that hold up under pressure both from experience and literature. We’re looking for someone who can work across teams, connecting the technical dots between them. Someone who spots domain boundary problems before they become production incidents, and who builds the patterns and processes that the teams around them adopt and keep.

What We Expect on Day 1 (and in the Interviews)

• Experience developing, running, and maintaining distributed systems and event-driven architectures at scale
• Strong operational instincts. You think about observability, failure modes, alerting, and graceful degradation as first-class concerns, not afterthoughts. You’ve built systems that are debuggable by someone who didn’t write them
• Experience navigating and rationalizing polyglot environments
• Experience with agentic AI development. You’ve worked with LLMs beyond code completion, understand agentic patterns, and have opinions on when AI is the right tool and when it isn’t
• Track record of driving technical outcomes across teams without direct authority. You persuade through credibility and evidence, not rank
• Engineers around you got better because you were there, and you can point to specifics

Nice to Have

• Experience in telecom, payments, or multi-market API platforms
• Familiarity with any of our stack (Ruby, Go, TypeScript, Python)
• Experience at companies during a similar scaling phase (50 → 200 engineers)
• Background in domain-driven design or platform/product boundary work