We're on a mission to transform the working lives of millions of people — and we're looking for someone to take our customer support to the next level: as the first point of contact for our customers and as the architect of the AI-powered infrastructure that makes us sustainably scalable.

How we work

• AI first. We use AI as a daily tool across the entire company — from engineering to operations to support.
• Hands-on over hierarchy. The best idea wins, regardless of where it comes from.
• Speed with substance. We move fast and build things that last.
• Impact at scale. Your work directly shapes how millions of frontline workers experience their workday.

About the role

You'll enjoy this role if you like doing the following:

• Excellent customer support as your foundation. You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence.
• AI-driven process optimization as your core work. You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions.
• Building scalable infrastructure. You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model.
• Moving product and engineering forward. You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.

What success looks like after 6–12 months

Recurring requests are measurably reduced through automations or self-service solutions. New AI models and tools are systematically evaluated by you and — where it makes sense — integrated directly into our workflows. Customer feedback flows in a structured, regular way into Product and Engineering. SLAs are consistently met — and processes that were manual a year ago are now automated.

Who you are

We're looking for people who combine technical sharpness with genuine customer focus — and who don't wait for someone to tell them what to improve.

You'll thrive with us if you:

• See support as leverage, not overhead — and ask with every request how the underlying system can be improved.
• Actually use AI, not just read about it. You know what Claude, Gemini, and ChatGPT can do — and deploy them deliberately.
• Create structure under pressure. High ticket volumes don't stress you out — they get you into flow.
• Take ownership from day one — with a hands-on mindset and a clear sense of what actually matters.
• Think across disciplines. Support, Product, and Engineering are one connected system to you.

What you bring

• At least 3 years of experience in customer care or support, ideally in a B2B SaaS environment
• Solid knowledge of a common support platform (e.g. Zendesk, Intercom, Freshdesk) — configuration, automations, macros, and reporting
• Demonstrated, active engagement with AI tools in a professional context: you regularly use and evaluate Claude, Gemini, ChatGPT, and comparable models, and can speak concretely about what you use for what
• Analytical mindset with the ability to prioritize under pressure and escalate in a structured way
• Fluent in both German and English, written and spoken

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are looking for a Technical Project Manager (TPM) to lead medium to high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live and hypercare—working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.

Areas of ownership:

Project Ownership & Delivery

• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
• Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
• Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.

Customer & Stakeholder Management

• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. 

Cross-Functional & Pod Coordination

• Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
• Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.

Methodology & Process Discipline

• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs, such as:
• Time to Blueprint, Time to First Agent in UAT, Time to Go-Live
• Milestone On-Time Rate
• Defect and incident trends during QA/UAT and Hypercare
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Who you are:

• 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of:
• Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Fluency in English & German is required

NICE TO HAVE:

• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in professional services or consulting working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Location: Berlin (Hybrid) Travel: ~25%

About Parloa:

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

This is an opportunity to build a new industry. Agentic AI for enterprise is nascent. You’ll define what “good” looks like - at the forefront, with the hardest customers, solving the toughest problems.

Areas of ownership:

• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Who you are:

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
• Product thinking: built client-specific roadmaps aligned with platform strategy.
• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice-to-have:

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.
• Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
• Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
• AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
• Learning loop: created reusable patterns from custom work, fed learnings to product.

Our recruiting process:

TA Screen (45 min) → Hiring Manager Call (45 min) → Product + Commercial Stakeholder Call (60 min.) →Technical Stakeholder Call (60 min.) → Case Study (take-home) → Bar Raiser Interview (60 min.)

Ready to build a new industry? Submit your resume and a brief cover note: “What’s a customer outcome you owned? What did you personally build/execute (not just advise)?”

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Product Marketing Manager, you will fuel the adoption of Parloa’s AI agents by CX teams and contact centers around the globe. You will play a crucial part in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating content, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, enjoy strategic and tactical work, operate autonomously, and collaborate seamlessly across departments and time zones. 

This role will have a strong focus in a few areas: first, on amplifying the market impact of our AI Agent Management Platform (Parloa AMP). And, on helping Parloa differentiate itself in the noisy and crowded AI agent market, and driving global awareness of the impact our customers are driving with the platform.  And also, working closely with Sales to execute more effectively, leveraging the two elements above: new state-of-the-art products and better-differentiated positioning and messaging. 

Areas of ownership:

• Spearhead GTM efforts for our platform: define the positioning and messaging for our products, orchestrate product communication plans, develop marketing materials, and drive high-impact, cross-functional product launches across Product, Marketing, Sales, CX, etc. 
• Work with the Product and Engineering teams to make the roadmap sing, ensure its alignment with the company narrative and GTM plan, and keep all interested audiences, from prospects to partners to customers, in the loop. 
• Empower the sales teams by refining how they position our platform, researching customer use cases and proof points, creating collateral, running training sessions with our Enablement team, and polishing competitive differentiators in collaboration with our Competitive Intelligence team, whatever it takes to keep revenue growing 3x.
• Amplify our market awareness by helping source thought leadership content ideas, collaborate on outlines, create and/or review content, and speak on webinars - all in partnership with our Content team, Evangelists, CX team, executives, etc.

Who you are:

• 6+ years of experience as a Product Marketing Manager, or 8+ years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You already have a Product Marketing playbook.
• A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and individual deal support. When a rep needs the big guns, they call you. 
• Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention.
• Ambidexterity for both strategy and tactics. You’ve crafted a company narrative… and also created the sales deck from top to bottom. In a pinch, you can take product screenshots and Photoshop them to look just right… for the roadmap vision deck. Yes, Design and Product can come in and make it look amazing when we’ve got the time, but sometimes your work needs to stand on its own when we have to move fast.
• A near-native level of English, since we sell a lot of software in North America.

NICE TO HAVE:

• Experience using, building, marketing, or selling customer experience tools (e.g. software for customer service, contact centers, digital experiences/content management, mobile apps, email/web marketing, etc). You can help our prospects and customers understand how to use Parloa to boost NPS, increase conversion rates, drive revenue, and reduce customer churn — and bonus points if you’ve ever put AHT or FCR in a presentation.
• Experience working for a fast-growing, venture-funded B2B software company. This isn’t the first time you’ve built a SaaS plane while it’s flying.
• Business fluent in German to support our DACH teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Competencies

• Storytelling & Communication: Demonstrates excellent verbal and written communication skills, with the ability to craft compelling narratives across different formats (on stage, in calls, in blog posts, etc.).
• Collaboration & Cross-functional Partnership: Proven ability to work effectively across multiple departments to achieve common goals, fostering strong interdepartmental relationships.
• Creativity & Production: Strong creative skills, from the generation of new positioning and messaging, to nice looking slide decks when you don’t have time to collaborate with Design.
• Decisiveness & Independent Judgment: Able to make independent decisions in a globally distributed team setting, particularly in time-sensitive situations.
• Self-organization & Prioritization: Highly skilled at prioritizing tasks, managing backlogs, and meeting deadlines in a fast-paced environment.
• Entrepreneurial Mindset: Thrives in undefined environments, taking the initiative to build and launch new processes, products, or strategies from scratch.
• Technological Aptitude & AI Knowledge: Strong interest in and aptitude for learning new technologies, particularly in AI, with the ability to quickly understand and apply new trends.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions:

• Building and leading a high-talent, high-performance team of engineers.
• Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
• Raising the bar on technical excellence, cultural leadership, and operational discipline.
  
  

You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.

Areas of ownership:

• Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
• Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
• Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
• Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
• Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
• Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
• Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.

Who you are:

• A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
• A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
• A strategic operator who can both set vision and dive deep into technical or operational details when needed.
• A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
• Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
• Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.

Our Engineering Values

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire.

Our recruiting process:

Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Enterprise Account Executive (Turkey), you will drive new business growth by bringing Parloa’s agentic AI platform to leading enterprises across the region. You’ll engage senior stakeholders, navigate complex sales cycles, and help organizations transform how they deliver customer experience at scale.

This is your opportunity to build a market from the ground up—shaping Parloa’s presence in Eastern Europe, opening new enterprise relationships, and defining how we scale in the region.

Areas of ownership:

• New Business Development: Own the full sales cycle from pipeline generation to closing, with a strong focus on acquiring new enterprise customers and establishing Parloa in Eastern Europe.
• Market Development: Build and expand a new market by identifying opportunities, shaping territory strategy, and creating momentum in a largely untapped region.
• Strategic Deal Execution: Lead complex, multi-stakeholder sales processes, including tenders, negotiations, and commercial structuring with senior decision-makers.
• Customer Advisory: Act as a trusted advisor, helping customers understand how Parloa and agentic AI drive measurable business impact and transformation.
• Cross-functional Collaboration: Partner closely with Solution Engineering, Business Development, and Value Consulting to deliver a seamless and high-quality buying experience.
• Pipeline Management: Ensure accurate forecasting and clear visibility of risks, gaps, and opportunities.

Who you are:

• 4+ years of experience in SaaS or technology sales in a closing role, with a consistent track record of meeting or exceeding revenue targets
• Proven ability to win new logos and navigate complex, multi-stakeholder enterprise sales cycles
• Experience building a pipeline in outbound-driven environments, ideally with exposure to new or developing markets
• Strong ability to engage and influence senior stakeholders, including VP and C-level executives
• Excellent communication, negotiation, and presentation skills
• Technical curiosity and interest in AI-driven products and customer experience
• Native or bilingual in Turkish and fluent in English.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers. You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence. By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services.

Areas of ownership:

• Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team.
• Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services.
• Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations.
• Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management.
• Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services.
• Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles.
• Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning.
• Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices.

Who you are:

• 5+ years of professional experience in DevOps, infrastructure engineering, or a similar role.
• A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer.
• Proficiency in at least one scripting or programming language like Python, Go, or Bash.
• Hands-on expertise with a major cloud provider (AWS, GCP, or Azure).
• Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker.
• Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD.
• A strong background in Infrastructure as Code (Terraform is highly preferred).
• Experience building self-service tools and platforms that empower specific development teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

Join us in redefining customer experience through Agentic AI - and make sure our commercial foundation scales just as fast as we do. As our Lead/Principal Procurement Manager, you will build and lead a modern, business-enabling procurement function that balances commercial rigor with operational speed. You’ll own our global procurement strategy across direct and indirect spend, establish scalable processes, and drive value through smart negotiations, strategic supplier partnerships, and disciplined spend management, without becoming a bottleneck to innovation.

Areas of ownership:

• Own and execute Parloa’s global procurement strategy across all direct and indirect spend categories.
• Lead high-impact commercial negotiations, structuring and closing strategic supplier agreements across SaaS, technology, infrastructure, and professional services with market-leading vendors.
• Design, implement, and continuously improve end-to-end procurement processes (Source-to-Contract and alignment with Procure-to-Pay), ensuring clarity, speed, and compliance.
• Own and continuously optimize our Procure-to-Pay (P2P) platform, driving adoption, data accuracy, automation, and seamless integration with Finance workflows.
• Build upon and scale existing governance structures, policies, and approval frameworks strengthening commercial rigor while maintaining operational agility.
• Drive strong stakeholder alignment on procurement workflows, standards, and decision rights, ensuring early involvement and smooth collaboration across Finance, Legal, IT, Security, and Business teams.
• Create full spend transparency through reporting, analytics, and forecasting, identifying optimization and consolidation opportunities.
• Develop and manage a high-performing supplier portfolio, including structured performance management and risk oversight.
• Lay the foundation for a scalable procurement organization, including systems, templates, playbooks, and team development.

Who you are:

• 5-10+ years of experience in procurement, strategic sourcing, or commercial roles - ideally within SaaS, technology, or high-growth environments.
• Proven track record managing both direct and indirect spend in complex, international organizations including RFx processes and bid evaluations.
• Strong commercial instinct with extensive negotiation experience across enterprise-level contracts.
• Hands-on experience owning and optimizing P2P systems, including driving adoption and process automation.
• Experience evolving procurement governance models and embedding clear processes in fast-scaling organizations.
• Ability to drive cross-functional stakeholder alignment and integrate procurement early in business decision-making cycles.
• Strong financial and analytical acumen with a data-driven approach to spend optimization.
• Clear enabling mindset: you combine structure and governance with pragmatism and business speed.
• Excellent communication and influencing skills across senior stakeholders.
• High ownership, strong prioritization skills, and the ability to operate independently in fast-scaling environments.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Expert interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for France, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the French market.

Areas of ownership:

• Proactively identify, recruit, and grow leading Service Partners in France, leveraging your existing network to accelerate our market entry.
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
• A deep, pre-existing network of partners and enterprise decision-makers within the French market. 
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• Professionally fluent in French and English
• Based in France, with a strong preference for Paris

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for Switzerland and Eastern Europe, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the Swiss and CEE markets.

Areas of ownership:

• Proactively identify, recruit, and grow leading Service Partners in Switzerland and Eastern Europe, leveraging your existing network to accelerate our market entry.
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
• A deep, pre-existing network of partners and enterprise decision-makers within the Swiss market and/or Eastern Europe.
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• Professionally fluent in German and English, with Turkish language skills being a significant strategic asset.
• Based in Southern Germany, with a strong preference for Munich, to ensure proximity to our DACH operations and the Swiss territory (nice to have).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Regional Vice President Sales, Eastern Europe & Alps, you will lead and scale a team of Enterprise Account Executives, driving revenue growth across new logo acquisition and customer expansion. As part of the CEE Commercial Leadership team, you’ll shape how Parloa builds and wins in a diverse and evolving region.

This is your opportunity to build a market from the ground up while developing a high-performing sales organization, defining go-to-market strategy, establishing Parloa’s presence, and driving long-term growth at scale.

Areas of ownership:

• Sales Leadership & Team Development: Lead, coach, and scale a team of Enterprise Account Executives, fostering a high-performance culture and consistently exceeding revenue targets.
• Go-to-Market Strategy: Own and execute the regional GTM strategy, including market entry, segmentation, positioning, and early customer acquisition.
• Revenue Growth: Drive both new logo acquisition and expansion within existing accounts, ensuring sustainable and scalable revenue growth.
• Strategic Deal Support: Guide the team through complex, multi-stakeholder enterprise sales cycles, supporting deal strategy and executive engagement when needed.
• Pipeline Management: Ensure accurate forecasting and clear visibility of risks, gaps, and opportunities.
• Talent Acquisition & Development: Hire, onboard, and develop top sales talent, building a strong and scalable team.
• Cross-functional Leadership: Partner closely with Growth, Partnerships, Solution Engineering, and Customer Engagement to align across the full revenue funnel.

Who you are:

• 3+ years of experience leading B2B SaaS sales teams, ideally across international or emerging markets such as Eastern Europe or the Alps
• Strong understanding of complex enterprise sales cycles (300k+ ARR deals)
• Proven track record of building and leading high-performing teams in high-growth SaaS, AI, or technology environments
• Experience coaching methodology-based selling (e.g. MEDDPICC) and driving a challenger mindset
• Data-driven in managing pipeline, forecasts, conversion rates, and deal health
• Strong executive presence, with the ability to engage and influence C-level stakeholders
• Ability to balance structure and pragmatism in a fast-paced, scaling environment
• Values-driven leadership style, with a focus on accountability, ownership, and team success
• Native or bilingual German, plus strong English skills

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Data Analyst (Strategy & Analytics), you will play a central role in shaping how Parloa uses data to drive growth, efficiency, and strategic clarity. You’ll work across Commercial, Operations, Product, and Tech to turn data into actionable insights that inform decision-making at every level of the company.

This is your opportunity to combine deep analytical work with real business impact by building scalable data products, influencing company-wide strategy, and helping Parloa operate with greater precision and speed.

Areas of ownership:

• End-to-End Analytics: Own analytics projects from problem definition and hypothesis building to data modeling, insight generation, and executive communication.
• Performance & KPI Frameworks: Partner with cross-functional leaders to define KPIs, reporting structures, and metrics that drive accountability and focus.
• Data Products & Reporting: Design and maintain scalable dashboards and reporting solutions that provide clear visibility into company performance.
• Advanced Analytics & Modeling: Build forecasting and predictive models to support planning, resource allocation, and strategic decision-making.
• Business Insights & Optimization: Conduct deep-dive analyses to uncover growth opportunities, operational inefficiencies, and product usage patterns.
• Data Foundation & Quality: Collaborate with data and analytics engineering teams to improve data models, ensure data quality, and scale reliable reporting.

Who you are:

• 5+ years of experience in data analytics, business analytics, or strategy analytics, ideally in a high-growth tech, consulting, or finance environment
• Strong SQL skills; experience in Python or R for advanced analytics is a plus
• Solid understanding of statistical methods and machine learning techniques (e.g. regression, classification, forecasting)
• Experience building dashboards and reporting frameworks using tools like Tableau, Looker, or similar
• Strong understanding of financial data structures and FP&A processes, as well as commercial and operational metrics
• Experience supporting FP&A workflows (e.g., budgeting, forecasting, revenue and KPI tracking) by transforming financial data into well-structured reporting layers aligned with accounting logic and business needs.
• Proven ability to design metrics and translate business questions into structured analytical approaches
• Confidence in communicating insights to senior stakeholders, including executives
• Structured, hypothesis-driven mindset with a pragmatic and hands-on approach 

Our Recruiting Process:

Talent Acquisition → SQL Challenge → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As Senior Data Engineer – Internal Platform, you will build and own the data infrastructure that powers Parloa's internal AI transformation. Today, business-critical data lives across dozens of disconnected tools with no unified way to access it — you'll change that by creating a single, self-serve access layer that gives AI agents and teams the business context they need to operate. Working closely with the AI Transformation Team and stakeholders across the non-engineering organization, you'll also define the KPIs and dashboards leadership uses to track AI adoption and impact.

Areas of ownership:

• Data Platform Infrastructure: Own the Internal-facing Databricks workspace end-to-end: configuration, compute, access controls, and cost management.
• Ingestion Pipelines: Build and maintain Airbyte pipelines that pull data from Salesforce, Gong, HRIS, finance systems, and other tools on automated schedules.
• Data Modeling & Transformation: Implement the architecture that turns raw data into clean, trusted, analysis-ready datasets.
• AI Data Enablement: Partner with the AI Transformation Team to ensure AI agents and LLM workflows get the right data in the right format.
• AI Adoption Measurement: Define and build the KPIs and dashboards that track AI usage, proficiency, and business impact across the company.
• Data Governance & Compliance: Own data classification, access policies, GDPR/DPA compliance, and pipeline monitoring.

Who you are:

• Experience designing data layers that power AI/LLM-based applications and agentic workflows.
• Proficiency in Python, SQL, ETL/ELT tools, and MLOps.
• Knowledge of dimensional modeling and modern data warehouse technologies.
• Ability to comprehend and execute on complex requirements and resolve performance issues.
• Ability to articulate complex technical concepts to non-engineering audiences, making data architecture decisions and trade-offs understandable for leadership and cross-functional stakeholders.
• Passion for staying updated and driving innovation in data engineering.
• Ability to define and instrument Al adoption KPls: usage tracking, proficiency distribution, and business impact metrics.
• Understanding of how Al tools consume data – context windows, retrieval patterns, embedding pipelines – and how to optimise data access for.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Lead Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot complex issues, guide users, and ensure they unlock the full value of our product.

This is your opportunity to combine technical depth with customer impact—solving real problems, improving how support operates at scale, and shaping the overall customer experience through insights from the field.

Areas of ownership:

• Technical Support & Troubleshooting: Own and resolve customer issues end-to-end, ensuring timely, high-quality responses and sustainable solutions.
• Escalation Management: Act as an escalation point for complex technical challenges, working closely with Product and Engineering to drive resolution.
• Customer Enablement: Guide and educate customers on the effective use of the platform to help them unlock its full potential.
• Process & Quality Improvement: Contribute to improving support processes, documentation, and best practices to enhance efficiency and consistency.
• Knowledge Management: Create and maintain runbooks, troubleshooting guides, and internal resources to scale team knowledge.
• Customer Feedback Loop: Capture and translate customer insights into actionable feedback for Product and Engineering.

Who you are:

• 5–8 years of experience in a customer-facing technical support role, ideally within SaaS or enterprise technology environments
• Strong troubleshooting skills, with the ability to analyze issues and communicate solutions clearly to both technical and non-technical audiences
• Experience working with APIs, logs, and debugging tools
• Structured, data-informed approach to problem solving, using metrics to prioritize and improve outcomes
• Ability to thrive in fast-paced, evolving environments with a high degree of ownership and adaptability
• Strong collaboration skills and experience working cross-functionally with Product, Engineering, and Customer teams
• Experience coaching or mentoring others, contributing to team development

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Partner Marketing Manager (EMEA), your mission is to drive pipeline and revenue growth through our partner ecosystem. You will own how Parloa generates demand, builds pipeline, and accelerates deals through RSIs, GSIs, and BPO partners across EMEA.You will take full ownership of partner marketing initiatives, from defining strategy to executing high-impact campaigns and events. Working closely with our partners, Partner Managers, and cross-functional marketing teams, you will focus on launching and scaling initiatives that create measurable business impact.

Areas of ownership:

• Own partner co-marketing with the goal of creating demand for Parloa through partners across EMEA.
• Develop and execute partner marketing plans aligned to revenue targets and priority accounts.
• Build and scale programmatic co-marketing motions (campaigns, content, events) that partners can consistently execute.
• Plan and execute end-to-end partner marketing campaigns, including messaging and value proposition, partner-led activations, webinars, digital, and joint campaigns.
• Lead key partner initiatives such as Soundcheck EMEA (Parloa Partner Day) and regional partner events.
• Work closely with Partner Managers to identify high-impact opportunities and influence active deals.
• Act as the primary marketing point of contact for priority partners, building strong relationships and driving execution.
• Support partner recruitment through targeted marketing strategies and joint go-to-market initiatives.
• Track, measure, and report on campaign performance, pipeline contribution, and ROI.

Who you are:

• 6–10+ years of B2B marketing experience, with a strong focus on partner or channel marketing.
• Proven track record of driving pipeline and revenue through partners.
• Experience working with GSIs, RSIs, BPOs, or similar partner ecosystems.
• Strong experience executing campaigns and events end-to-end with clear business outcomes.
• Ability to prioritize effectively and focus on high-impact initiatives in a fast-paced environment.
• Comfortable operating with a high degree of ownership and accountability.
• Strong cross-functional collaboration and stakeholder management skills.
• Excellent communication and organizational skills.
• Based in or willing to work from our Berlin or London office.

What sets you apart:

• You think in pipeline and revenue, not activities.
• You are selective and opinionated about where to invest time and budget.
• You push partners (and internal teams) to execute at a higher standard.
• You are comfortable saying no to protect focus.
• You combine speed with quality, and strategy with execution.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a (Senior) Partner Solution Engineer, you will play a key role in enabling Parloa’s partner ecosystem to successfully position, sell, and implement our conversational AI platform. You’ll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support.

This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success.

Areas of ownership:

• Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping.
• Technical Sales Support (Partner-led): Support partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle.
• Solution Design & Architecture: Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes.
• Partner Advisory: Act as a trusted technical advisor to partners, translating Parloa’s platform capabilities into clear business value for both technical and non-technical stakeholders.
• Ecosystem Collaboration: Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go-to-market execution.
• Product & Feedback Loop: Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement.

Who you are:

• 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology
• Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture
• Experience supporting complex, multi-stakeholder sales cycles, ideally in partner or indirect sales models
• Ability to translate technical concepts into clear business value and outcomes
• Excellent communication and presentation skills, with confidence in both technical and executive conversations
• Strong coaching and enablement mindset, with the ability to guide partners effectively
• Structured and solution-oriented approach, with the ability to navigate ambiguity and multiple stakeholders
• Technical curiosity and interest in AI-driven products and customer experience
• Native or bilingual in English

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Senior Value Consultant, you will own the financial narrative behind Parloa’s most strategic enterprise deals by shaping how customers understand, quantify, and commit to the value of agentic AI. You’ll operate at the intersection of Sales, Solution Engineering, and executive stakeholders, turning AI capabilities into clear, defensible business outcomes.

This is your opportunity to shift conversations from features to impact by building CFO-grade business cases, influencing high-stakes decisions, and making Parloa one of the easiest partners to invest in through clarity, rigor, and value transparency.

Areas of ownership:

• Value Engineering & Deal Support: Lead value engagements across the sales cycle, from early-stage value framing to late-stage deal support and post-live validation for strategic enterprise opportunities.
• Business Case Development: Build robust, CFO-grade ROI models that quantify impact across cost reduction, productivity, revenue, and customer experience.
• Executive Value Discovery: Facilitate value discovery sessions and workshops with senior stakeholders, translating strategic priorities into measurable financial outcomes.
• Value-led Selling Enablement: Develop frameworks, narratives, and tooling that enable Sales and Solution Engineering to lead confident, value-driven conversations.
• Strategic Deal Partnership: Support high-priority deals and lighthouse accounts by shaping value narratives for positioning, pricing, and expansion.
• Scalability & Tooling: Translate field insights into repeatable models, benchmarks, and playbooks to scale value engineering across the organization.

Who you are:

• 5–8+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise SaaS or B2B environments
• Proven track record of owning ROI models and business cases that influenced €1M+ enterprise deals involving finance and procurement stakeholders
• Strong financial modeling expertise (e.g. NPV, IRR, TCO, payback), with the ability to build, defend, and adapt models in real time
• Experience working in complex, multi-stakeholder enterprise sales environments with ambiguity and time pressure
• Strong executive presence, with the ability to translate complex analysis into clear, compelling business narratives
• Advanced Excel or Google Sheets skills for multi-scenario modeling, combined with strong presentation capabilities
• High level of ownership and autonomy, with the ability to operate independently while partnering closely with cross-functional teams

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Staff Product Designer - Consumer Experience, you will drive the realisation of the design vision for consumer-facing, multimodal experiences across voice, chat, and beyond. You will guide your cross-functional product team to translate this vision into intuitive, trustworthy, and engaging interfaces that make AI agents feel effortless to use.

This is an opportunity to lead design at the heart of how people experience AI, shaping consumer-grade interfaces that will influence the future of Agentic AI.

Areas of ownership:

• Bring the design vision to life in your product team, ensuring clarity and usability across consumer-facing, multimodal experiences.
• Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
• Balance simplicity and delight, ensuring interfaces feel natural and human-like across voice, chat, and graphical touch-points.
• Lead UX strategy for your product team with a focus on multimodal consumer interactions, ensuring research insights shape both near-term design choices and the long-term vision.
• Prototype and test interaction models that make AI agents intuitive and trustworthy for everyday users.
• Take end-to-end ownership of design in your product team, shaping direction and delivering high-quality, hands-on work.

Who you are:

• 8+ years of experience in product design with a proven track record in consumer-facing products, including two years in a lead capacity.
• Strong expertise in designing multimodal experiences, ideally across voice, chat, and mobile.
• Ability to translate a design vision into coherent, high-quality execution within a cross-functional team.
• Strong interaction and visual design skills, with a portfolio that demonstrates elegant, user-centered solutions in consumer contexts.
• Experience collaborating with product managers and engineers to drive outcomes and influence priorities.
• A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
• Excellent communication and storytelling skills, with the ability to align and inspire cross-functional teams.

Nice to have: 

• Experience designing consumer-facing products that integrate AI or conversational interfaces.
• Background in designing multimodal experiences that combine voice, chat, and graphical interfaces.
• Familiarity with design systems in a scaling organization.
• Knowledge of accessibility best practices and inclusive design principles for multimodal products.
• Interest in emerging interaction models such as ambient computing, AR/VR, or wearables.

Our recruiting process:

Recruiter Interview → Hiring Manager Interview → Portfolio Walkthrough →  Live Whiteboard Session → Engineering Lead Interview → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale- and want your work to matter in real, everyday moments - this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

We are on a mission to make creating and managing AI voice agents as easy as hiring and onboarding a human. Today, our platform serves highly technical users who configure advanced agent logic. Tomorrow, we envision an experience that keeps the depth and flexibility experts need while becoming more elegant, scalable, and intuitive.

As our Staff Product Designer, you will drive the realisation of the design vision for expert-facing workflows such as AI agent setup, configuration tools, and workflow orchestration. You will guide your cross-functional product team in translating this vision into coherent, usable, and technically feasible product experiences that turn complexity into clarity.

This is an opportunity to lead design for the core of our platform and define how experts build the next generation of conversational AI agents.

Areas of ownership:

• Translate the design vision into your product team’s execution, ensuring clarity and usability across expert-facing workflows.
• Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
• Balance depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users.
• Lead UX strategy within your product area, ensuring research insights shape both near-term decisions and long-term improvements.
• Prototype and explore advanced interaction models for workflows, logic building, and AI orchestration.
• Contribute hands-on design work while also setting direction and raising the quality of output within your product team.

Who you are:

• 8+ years of experience in product design with a proven track record in complex domains, including two years in a lead capacity.
• Experience designing with AI tools as part of your workflow, for example, prototyping with generative design, exploring AI-assisted research, or testing adaptive experiences.
• Ability to design for configuration-heavy, expert-facing tools, balancing flexibility with clarity and efficiency.
• Strong systems thinking skills, with the ability to structure multi-layered flows with roles, states, and dynamic logic.
• Experience collaborating with product managers and engineers to drive product outcomes and influence strategic priorities.
• Mastery of interaction and visual design, with a portfolio that demonstrates elegant handling of highly complex interfaces.
• A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
• Technical fluency, with the ability to collaborate confidently with engineers and product managers.
• Strong communication and storytelling skills, with the ability to align and inspire cross-functional teams and leadership.

Nice to have: 

• Demonstrated experience creating human-AI interaction models that balance usability, transparency, and trust.
• Demonstrated experience designing tools and platforms that enable others to configure or manage AI systems, for example, workflow builders, agent setup tools, or machine learning configuration interfaces.
• Background or interest in conversational interfaces, automation tooling, or multimodal interaction design.
• Familiarity with design systems in a scaling team.
• Knowledge of voice technologies or telephony ecosystems.

Our recruiting process:

Recruiter Interview → Hiring Manager Interview → Portfolio Walkthrough →  Live Whiteboard Session → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale- and want your work to matter in real, everyday moments - this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Strategic Engagement Manager, you will own the success of Parloa’s most strategic enterprise customers, driving long-term partnerships, measurable business outcomes, and multi-year growth. You’ll operate at the intersection of strategy, delivery, and expansion, guiding organizations through complex AI and CX transformations.

This is your opportunity to work with leading enterprises at the highest level by translating AI vision into tangible impact, shaping large-scale deployments, and positioning Parloa as a long-term transformation partner.

Areas of ownership:

• Strategic Account Ownership: Own Parloa’s most strategic enterprise relationships, driving success plans, KPIs, and measurable business outcomes across the full customer lifecycle.
• Executive Advisory: Partner with senior stakeholders to translate AI and CX strategies into enterprise-wide initiatives across multiple business units and geographies.
• Delivery Orchestration: Oversee complex implementations by aligning Product, Engineering, Deployment, and partners to ensure smooth, on-time, high-impact rollouts.
• Value Realization & Storytelling: Quantify and communicate business impact through data-driven insights, executive business reviews, and clear success narratives.
• Expansion & Growth: Identify and drive expansion opportunities, scaling successful use cases across regions, teams, and functions.
• Cross-functional Leadership: Collaborate closely with Sales, Solution Engineering, Value Consulting, and partners to align on strategy, execution, and long-term growth.

Who you are:

• 8+ years of experience in enterprise software, consulting, or customer success, managing large and strategic accounts
• MBA or Master’s degree in Business, Engineering, or a related field
• Experience with ERP systems in global enterprise environments
• Proven track record of translating executive vision into measurable business outcomes and commercial impact
• Strong ownership mindset, with the ability to operate effectively in complex, ambiguous environments
• Experience engaging and influencing senior stakeholders, including executive and board-level audiences
• Ability to align cross-functional teams around a shared strategy and drive execution at scale
• Strong understanding of AI, automation, and enterprise systems, with the ability to translate technical capabilities into business value
• Structured, proactive, and collaborative working style, with a focus on outcomes and long-term partnerships
• Native or bilingual in German and fluent in English

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Team Lead, Enterprise Customer Engagement DACH, you will lead and grow a team of Enterprise Engagement Managers, driving customer outcomes, team performance, and scalable impact across Parloa’s enterprise customers. You’ll combine strategic customer leadership with people leadership, empowering your team to deliver value, drive adoption, and unlock long-term growth.

This is your opportunity to shape how Parloa scales customer engagement: developing high-performing talent, building repeatable playbooks, and helping enterprise customers realize the full potential of agentic AI.

Areas of ownership:

• Team Leadership & Development: Lead, coach, and grow a team of Enterprise Engagement Managers, fostering a high-performance culture built on ownership, trust, and continuous improvement.
• Customer Outcomes & Value Realization: Own team-level KPIs across adoption, retention, and expansion, ensuring measurable customer impact and long-term success.
• Strategic Customer Engagement: Support key enterprise accounts as an executive sponsor or escalation point, guiding complex stakeholder environments and critical customer moments.
• Expansion & Growth: Enable the team to identify and drive expansion opportunities, turning customer success into sustainable revenue growth.
• Operational Excellence: Define and scale processes, playbooks, and ways of working to support efficiency, consistency, and future team growth.
• Cross-functional Leadership: Partner closely with Sales, Professional Services, Product, and Engineering to ensure alignment and a seamless customer experience.

Who you are:

• 6–8+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• 1–2+ years of experience leading or mentoring others, with a strong ability to coach and develop high-performing teams
• Proven track record of owning customer outcomes and translating adoption and value realization into retention and expansion
• Experience navigating complex customer situations, including escalations and senior stakeholder management
• Strategic mindset combined with hands-on execution and a strong sense of ownership
• Excellent communication and presentation skills, with the ability to engage senior stakeholders and executives
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual German, plus strong English skills

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot issues, guide users, and help ensure they get the most out of the product.

This is your opportunity to build strong technical expertise while making a direct impact, solving real customer problems, improving support processes, and growing into a trusted product expert.

Areas of ownership:

• Technical Support & Issue Resolution: Analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
• Customer Enablement: Support customers in understanding and effectively using the platform, helping them unlock its full potential.
• Cross-functional Collaboration: Work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
• Escalation & Ownership: Take ownership of technical issues end-to-end, escalating when needed and ensuring resolution is driven forward.
• Process & Documentation: Contribute to improving support processes, documentation, and best practices to enhance team efficiency.
• Customer Feedback Loop: Capture and structure customer feedback, sharing insights with Product and Engineering to inform improvements.

Who you are:

• 2–4 years of experience in a customer-facing technical support or similar role, ideally in a SaaS or technology environment
• Strong troubleshooting skills, with the ability to identify root causes and communicate solutions clearly
• Basic experience working with APIs, logs, and debugging tools
• Excellent communication skills, with the ability to explain technical topics to both technical and non-technical audiences
• Strong collaboration mindset and ability to work effectively across teams
• Ability to adapt quickly in a fast-paced, evolving environment
• Structured and solution-oriented approach to problem-solving

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About the Role

As an Employee Relations Specialist, you’ll be the go-to expert for complex employee matters, helping leaders make fair, consistent, and legally sound decisions while keeping our culture respectful, human, and inclusive.

You’ll work closely with HR, Legal, and Leadership to navigate sensitive situations, manage risk, and continuously improve how we support our people. Please note that this role is dedicated exclusively to Employee Relations; candidates should have substantial, hands-on ER experience, as this is not an HR Generalist or HR Operations position.

What You’ll Do

• Act as a trusted advisor to managers and employees on employee relations and labor law matters
• Handle complex and sensitive employee cases, including performance concerns, misconduct, grievances, and conflicts
• Lead and support internal investigations (e.g. code of conduct, harassment, whistleblowing cases)
• Support disciplinary actions and offboarding processes in a fair, compliant, and people-centric way
• Partner closely with HR Business Partners, Legal, Compliance, and external counsel when needed
• Collaborate with employee representatives / works councils where applicable
• Ensure compliance with local labor laws, internal policies, and global ER standards
• Identify patterns and ER risks, and proactively recommend preventative actions
• Contribute to ER policies, playbooks, manager guidance, and training sessions

What We’re Looking For

• 2+ years proven experience in Employee Relations (not HR Operations)
• Solid knowledge of local labor law; experience in international or matrix organisations is a plus
• Fluency in German (minimum C1, full working proficiency) and English
• Comfort around people facing role, this position requires to work from the office 3-4 days a week 
• Confident handling of sensitive, high-impact employee cases
• Strong judgment, empathy, and the ability to stay calm in complex situations
• Clear, pragmatic communicator who can influence without authority
• High integrity, discretion, and a solution-oriented mindset

Why You’ll Love Working Here

• A people-first culture with high trust and autonomy
• Real impact on how employee relations are handled in a fast-scaling tech environment
• Close collaboration with senior stakeholders and cross-functional teams
• Competitive compensation and benefits
• A company that values transparency, fairness, and continuous improvement

We’re reviewing applications on an ongoing basis—if you’re interested, we’d love to see your application sooner rather than later!

HubSpot-Philosophie und -Produkte

Wir finden, die Welt hat sich verändert. Wir sehen, wie Unternehmen statt weniger immer mehr Arten von Software einsetzen – und dabei ist es unerlässlich, dass diese alle zusammen funktionieren. Damit unsere Kunden in einer solchen Umgebung besser wachsen können, entwickeln wir HubSpot von einer „All-in-One“-Suite hin zu einer „All-on-One“-Plattform.

HubSpot bietet eine Reihe von Tools, die die kundenorientierten Teams eines Unternehmens – wie Marketing, Vertrieb und Service – bei der Optimierung jeder Phase der Buyer’s Journey unterstützen und so dazu beitragen, das Geschäft auszubauen.

Die Flywheel-Philosophie von HubSpot basiert darauf, dass zufriedene Kundinnen und Kunden Empfehlungen geben und damit Wiederverkäufe fördern. Wir haben auch verstärkt in Integrationen mit unserer Software investiert, mit denen Kundinnen und Kunden unsere Produkte für noch vielfältigere Aufgaben einsetzen können und die zusätzlichen Mehrwert für Unternehmen generieren, die unsere gesamte Produktpalette nutzen.

Deine Aufgaben bei HubSpot 

Als Corporate Account Executive bei HubSpot arbeitest du direkt mit mittelständischen Unternehmen zusammen und unterstützt diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.

Zuständigkeiten eines Account Executive:

• Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
• Anwerbung neuer Interessierter durch Inbound- und eigene Leads 
• Durchführung von Qualifizierungsgesprächen mit Führungskräften und Abteilungsleitenden 
• Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
• Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage 
• Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln 
• Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
• Ausfüllen von Fragebögen und RFPs bezüglich Recht, Sicherheit und Beschaffung
• Verkauf der gesamten CRM-Plattform von HubSpot mit Schwerpunkt auf der Enterprise-Version 
• Zusammenarbeit mit internen HubSpot-Stakeholdern wie den Rechts-, Finanz- und Sicherheitsabteilungen zur Erfüllung der komplexeren Vertragsanforderungen unserer Unternehmenskundschaft 

Voraussetzungen für die Position:

• Mindestens 5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
• Gute deutsche und englische Sprachkenntnisse
• Erfahrung in einer komplexen Vertriebsumgebung 
• Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
• Erfahrung mit großen/Shlüssel-Accounts
• Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
• Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
• Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)

Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:

• ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
• ein Interesse für Wirtschaft und Technologie
• ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
• Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)

Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?

• Großzügige Vergütung und Aktienoptionen
• Interaktives Training und Onboarding für Mitarbeiter in Dublin
• Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
• Lebensversicherung 
• Absicherungen im Falle längerer Krankheit
• 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
• Erstattung von Fitnessstudiogebühren
• Tolle Kollegen und ein attraktives, kulturell vielfältiges Arbeitsumfeld, in dem regelmäßig soziale Aktivitäten wie Ausflüge, und Events stattfinden

HubSpot-Philosophie und -Produkte

Wir finden, die Welt hat sich verändert. Wir sehen, wie Unternehmen statt weniger immer mehr Arten von Software einsetzen – und dabei ist es unerlässlich, dass diese alle zusammen funktionieren. Damit unsere Kunden in einer solchen Umgebung besser wachsen können, entwickeln wir HubSpot von einer „All-in-One“-Suite hin zu einer „All-on-One“-Plattform.

HubSpot bietet eine Reihe von Tools, die die kundenorientierten Teams eines Unternehmens – wie Marketing, Vertrieb und Service – bei der Optimierung jeder Phase der Buyer’s Journey unterstützen und so dazu beitragen, das Geschäft auszubauen.

Die Flywheel-Philosophie von HubSpot basiert darauf, dass zufriedene Kundinnen und Kunden Empfehlungen geben und damit Wiederverkäufe fördern. Wir haben auch verstärkt in Integrationen mit unserer Software investiert, mit denen Kundinnen und Kunden unsere Produkte für noch vielfältigere Aufgaben einsetzen können und die zusätzlichen Mehrwert für Unternehmen generieren, die unsere gesamte Produktpalette nutzen.

Deine Aufgaben bei HubSpot 

Als Corporate Account Executive bei HubSpot arbeitest du direkt mit mittelständischen Unternehmen zusammen und unterstützt diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.

Zuständigkeiten eines Account Executive:

• Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
• Anwerbung neuer Interessierter durch Inbound- und eigene Leads 
• Durchführung von Qualifizierungsgesprächen mit Führungskräften und Abteilungsleitenden 
• Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
• Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage 
• Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln 
• Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
• Ausfüllen von Fragebögen und RFPs bezüglich Recht, Sicherheit und Beschaffung
• Verkauf der gesamten CRM-Plattform von HubSpot mit Schwerpunkt auf der Enterprise-Version 
• Zusammenarbeit mit internen HubSpot-Stakeholdern wie den Rechts-, Finanz- und Sicherheitsabteilungen zur Erfüllung der komplexeren Vertragsanforderungen unserer Unternehmenskundschaft 

Voraussetzungen für die Position:

• Mindestens 5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
• Gute deutsche und englische Sprachkenntnisse
• Erfahrung in einer komplexen Vertriebsumgebung 
• Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
• Erfahrung mit großen/Shlüssel-Accounts
• Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
• Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
• Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)

Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:

• ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
• ein Interesse für Wirtschaft und Technologie
• ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
• Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)

Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?

• Großzügige Vergütung und Aktienoptionen
• Interaktives Training und Onboarding für Mitarbeiter in Dublin
• Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
• Lebensversicherung 
• Absicherungen im Falle längerer Krankheit
• 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
• Erstattung von Fitnessstudiogebühren

Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.

Zuständigkeiten eines Account Executive:

• Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
• Anwerbung neuer Interessierter durch Inbound- und eigene Leads 
• Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden 
• Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
• Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage 
• Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln 
• Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte

Voraussetzungen für die Position:

• 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
• Gute deutsche und englische Sprachkenntnisse
• Erfahrung in einer komplexen Vertriebsumgebung 
• Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
• Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
• Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
• Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)

Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:

• ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
• ein Interesse für Wirtschaft und Technologie
• ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
• Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)

Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?

• Großzügige Vergütung und Aktienoptionen
• Interaktives Training und Onboarding für Mitarbeiter in Dublin
• Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
• Lebensversicherung 
• Absicherungen im Falle längerer Krankheit
• 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
• Erstattung von Fitnessstudiogebühren

Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.

Zuständigkeiten eines Account Executive:

• Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
• Anwerbung neuer Interessierter durch Inbound- und eigene Leads 
• Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden 
• Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
• Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage 
• Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln 
• Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte

Voraussetzungen für die Position:

• 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
• Gute deutsche und englische Sprachkenntnisse
• Erfahrung in einer komplexen Vertriebsumgebung 
• Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
• Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
• Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
• Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)

Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:

• ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
• ein Interesse für Wirtschaft und Technologie
• ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
• Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)

Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?

• Großzügige Vergütung und Aktienoptionen
• Interaktives Training und Onboarding für Mitarbeiter
• Erstattung von Studiengebühren
• Lebensversicherung 
• Absicherungen im Falle längerer Krankheit
• Flexible Freizeit
• Erstattung von Fitnessstudiogebühren

Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.

Zuständigkeiten eines Account Executive:

• Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
• Anwerbung neuer Interessierter durch Inbound- und eigene Leads 
• Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden 
• Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
• Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage 
• Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln 
• Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte

Voraussetzungen für die Position:

• 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
• Gute deutsche und englische Sprachkenntnisse
• Erfahrung in einer komplexen Vertriebsumgebung 
• Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
• Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
• Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
• Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)

Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:

• ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
• ein Interesse für Wirtschaft und Technologie
• ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
• Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)

Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?

• Großzügige Vergütung und Aktienoptionen
• Interaktives Training und Onboarding für Mitarbeiter
• Erstattung von Studiengebühren
• Lebensversicherung 
• Absicherungen im Falle längerer Krankheit
• Flexible Freizeit
• Erstattung von Fitnessstudiogebühren

Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.

Zuständigkeiten eines Account Executive:

• Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
• Anwerbung neuer Interessierter durch Inbound- und eigene Leads 
• Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden 
• Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
• Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage 
• Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln 
• Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte

Voraussetzungen für die Position:

• 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
• Gute deutsche und englische Sprachkenntnisse
• Erfahrung in einer komplexen Vertriebsumgebung 
• Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
• Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
• Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
• Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)

Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:

• ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
• ein Interesse für Wirtschaft und Technologie
• ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
• Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)

Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?

• Großzügige Vergütung und Aktienoptionen
• Interaktives Training und Onboarding für Mitarbeiter in Dublin
• Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
• Lebensversicherung 
• Absicherungen im Falle längerer Krankheit
• 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
• Erstattung von Fitnessstudiogebühren

Als Account Executive bei HubSpot nutzt du Inbound-Selling-Strategien, um neue Kundschaft anzuziehen und sie mithilfe der HubSpot-Software beim Wachstum zu unterstützen. Du führst Online-Demos der HubSpot-Software durch, um das HubSpot-Wertversprechen aufzuzeigen und erfolgreich zu verkaufen

Was fällt in den Verantwortungsbereich eines Account Executive?

Folgende Aufgaben und Verantwortungen erwarten dich in dieser Position:

• Verantwortlichkeiten auf Teamebene in den Bereichen Coaching und Onboarding/Training
• Schnelle Identifizierung der Herausforderungen von Interessierten und der besten Inbound-Marketinglösungen für ihre Unternehmen
• Konsistentes Einhalten oder Übertreffen der Quoten zum Abschluss von Geschäften
• Pflegen von Beziehungen zu qualifizierten Opportunitys
• Pflegen der Beziehungen zu Interessierten und internen Stakeholdern zur Förderung neuer Geschäftsabschlüsse
• Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
• Unterstützen der Vision von HubSpot mit neuen Perspektiven, Ideen und Fähigkeiten

Welche Voraussetzungen gibt es für diese Stelle?

• Mindestens 1 Jahre Erfahrung in einer Vertriebsposition
• Gute Deutsch- und Englischkenntnisse
• Ausgezeichnete beratende Vertriebs- und Abschlussfähigkeiten
• Präzise Prognosen- und Pipelineberichterstellung
• Nachgewiesene hohe Erfolgsbilanz (z. B. Quotenüberschreitung, President‘s Club)
• Scharfer, zielorientierter Fokus und ein überzeugender, stringenter Ansatz bei der Zielumsetzung

Für wen ist diese Position besonders geeignet?

Account Executives, die hervorragende Leistungen in ihrer Position erbringen, verfügen in der Regel über folgende Erfahrungen und Eigenschaften:

• Arbeitserfahrung in einer wachstumsstarken „Scale-up“-Umgebung
• Leidenschaft dafür, Unternehmen bei ihrem Wachstum zu unterstützen, und Interesse für die Technologiebranche
• Bescheidenheit und Begeisterungsfähigkeit bei der Arbeit

Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?

• Großzügige Vergütung und Aktienoptionen
• Interaktives Training und Onboarding für Mitarbeitende
• Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
• Lebensversicherung 
• Absicherungen im Falle längerer Krankheit
• Erstattung von Fitnessstudiogebühren

#LI-HV1

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

As a Customer Success Manager (CSM) on the German Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth. 

This position is available for our Dublin or Berlin offices, or remotely/flex from Ireland or Germany. 

In this role, you will:

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
• Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
• Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot. 
• Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
• Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
• Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
• Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development. 

A personal investment in helping customers succeed.

• Fluency in written and spoken German
• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $8-10M ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required. 
• Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations. 
• Comfortability with navigating change.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention, and renewal strategies.
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
• Experience as a Senior CSM, Senior Account Management or with strategic partnerships. 
• Experience working with VP+ or C-suite decision-makers. 
• Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI

Role Purpose 

This is a dual-focus role sitting within Unybrands' global People & Culture team. You will own the full early-stage recruitment lifecycle for roles across our international organisation, acting as a key partner to hiring managers worldwide. Alongside this global TA remit, you will serve as the dedicated HR Coordinator for our Berlin office, ensuring all German employment compliance, payroll administration, employee lifecycle processes, and Works Council obligations are managed accurately and in line with German law. 

This role is ideal for someone with a strong interest in building a Talent Acquisition career who also brings — or is eager to develop — solid knowledge of German HR operations. The split is approximately 70% TA and 30% German HR Coordination. 

Key Responsibilities 

Part 1: Global Talent Acquisition (70%) 

Recruitment Delivery 

• Own and manage the early stages of the recruitment process for entry-level and selected professional roles across all Unybrands locations 

• Review applications and conduct initial candidate screenings to assess qualifications, experience, and role fit 

• Conduct structured phone and video screening interviews and provide hiring managers with clear candidate summaries and recommendations 

• Coordinate interview scheduling across candidates and interview panels globally, ensuring a smooth and timely hiring process across time zones 

• Serve as the primary candidate contact throughout the early recruiting lifecycle, delivering a high-quality and consistent candidate experience 

Sourcing & Pipeline 

• Source candidates proactively using LinkedIn Recruiter, job boards, talent databases, referrals, and other sourcing tools 

• Build and maintain active talent pipelines for current and anticipated hiring needs across the business 

• Conduct proactive outreach and maintain ongoing engagement with prospective talent 

• Support employer branding activities including job postings, career fairs, and early talent initiatives 

TA Operations & Reporting 

• Maintain accurate candidate records and all hiring activity within the Applicant Tracking System (ATS) 

• Track recruiting metrics including pipeline progression, screening-to-interview ratios, and time-to-fill 

• Ensure all job advertisements meet local legal requirements — including AGG compliance (Allgemeines Gleichbehandlungsgesetz) for Germany-based roles 

• Identify opportunities to improve screening efficiency, sourcing strategies, and overall recruiting workflow 

• Partner closely with hiring managers and People & Culture stakeholders globally to understand role requirements and hiring priorities 

• Coordinate work permit and visa processes with external immigration support where required 

Part 2: Germany HR Coordination (30%) 

German Employment & Compliance 

• Ensure all employment contracts, amendments, and correspondence are compliant with German employment law (Arbeitsrecht) and maintained up to date 

• Manage Works Council (Betriebsrat) relations, including consultation processes, co-determination obligations, and timely notification for all relevant HR matters 

• Monitor changes to German labour legislation and advise the wider People team on any impact to Unybrands policy or practice 

• Liaise with external German employment lawyers as needed for complex or novel legal queries 

Payroll & Social Security 

• Work together with our Global Payroll Manager in all things related to German payroll 

• Manage Sozialversicherung (social security) registrations, de-registrations, and ongoing employer reporting (Krankenkasse, Rentenversicherung, Arbeitslosenversicherung) 

• Coordinate with the global payroll team to ensure German data flows are accurate, including salary changes, bonuses, and benefit deductions 

Employee Lifecycle Administration 

• Manage onboarding and offboarding for all Berlin-based employees, including employment contracts, Arbeitszeugnis (references), and all required documentation 

• Administer probationary periods (Probezeit), Elternzeit, Mutterschutz, Krankheitsanmeldung, and Urlaub processes 

• Maintain accurate and compliant employee records (digital and physical) in accordance with DSGVO / BDSG 

• Issue all required employee documentation including income confirmations, Bescheinigungen, and employment letters 

• Support disciplinary and grievance processes in line with German law and Unybrands standards 

HR Operations & HRIS 

• Respond to general HR queries from Berlin-based employees and line managers and route more complex issues appropriately 

• Maintain and update the HRIS with accurate data for all Germany-based employees 

• Liaise with IT and Finance to support employee lifecycle processes such as system access and payroll inputs 

• Maintain HR ticketing systems and ensure timely resolution of employee requests 

• Work together with our Global Payroll Manager to administer German employee benefits including occupational pension (bAV), health insurance options, and any other locally relevant benefits 

• Produce regular HR reporting for the Germany population — headcount, attrition, absence, and key people metrics 

Qualifications & Experience 

Essential 

• 2+ years of experience in Talent Acquisition, recruiting, HR coordination, or related work (internships considered) 

• Strong interest in — and some hands-on experience of — end-to-end recruiting and candidate-facing work 

• Working knowledge of German employment law, including Arbeitsrecht, Kündigungsschutzgesetz, and Betriebsverfassungsgesetz 

• Familiarity with German payroll processes, Sozialversicherung, and statutory leave types 

• Experience managing or supporting Works Council (Betriebsrat) relationships, or strong awareness of the obligations involved 

• Fluent German (native or C2) and English (business proficient) — written and spoken 

• High attention to detail with the ability to manage multiple workstreams simultaneously 

• Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint) and comfort with HRIS and ATS platforms 

• Ability to handle confidential employee and candidate data appropriately, in line with DSGVO 

Desirable 

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field 

• Experience with tools such as Greenhouse, LinkedIn Recruiter, or similar platforms 

• CIPD qualification or equivalent German HR certification (e.g., geprüfte/r Personalfachkauffrau/mann) 

• Previous experience in an e-commerce, tech, or high-growth scale-up environment 

• Experience supporting HR across multiple European jurisdictions 

About the Team

About the Role

What you’ll do

• Lead and mentor a globally distributed team of security engineers focused on application security, offensive testing, secure architecture, and vulnerability remediation.
• Lead and coordinate the team's initiatives and help provide project management leadership to the team members.
• Coordinate cross function and cross stream initiatives and projects.
• Drive integration of security into Miro’s Discover, Define, Deliver lifecycle through the lens of the AMPED Ways of Working and Operating Model.
• Collaborate with Product, Engineering, and Design to ensure security is considered at the earliest stages of ideation—via threat modeling, risk reviews, and abuse-case analysis.Shape and evolve Miro’s Secure SDLC practices, integrating security seamlessly into CI/CD pipelines, infrastructure-as-code, and developer tooling.
• Oversee execution of bug bounty and third-party testing programs, ensuring vulnerabilities are triaged, communicated, and remediated effectively.
• Build and scale Miro’s Security Champions program to embed security ownership within each engineering team.
• Guide secure adoption of AI-augmented software development tools, including LLMs used for code generation, reviews, or architectural assistance.
• Help envision and safely operationalize Agentic AI-driven developer and security workflows, including policy-driven autonomous agents supporting security automation and decision-making.
• Provide structured guidance, patterns, and reference architectures that support developers in implementing secure, scalable, and privacy-respecting features.
• Define and report on KPIs and success metrics for secure development adoption, vulnerability resolution, and developer engagement.
• Collaborate with Privacy, Legal, and Compliance teams to ensure alignment with regulatory requirements (ISO 27001, SOC 2, GDPR, and emerging AI regulations).
• Foster a strong team culture based on collaboration, learning, and continuous improvement.

What you’ll need

• 10+ years of experience in software, application, or product security, including significant experience in secure software development.
• 3+ years of technical leadership or management experience in a security-focused role.
• Extensive experience with threat modeling methodologies (e.g., STRIDE, PASTA) and risk assessment, particularly within a SaaS or product-centric organization.
• Deep expertise in Secure Software Development Lifecycles (SSDLC), including integrating security into agile and custom development frameworks.
• Demonstrated experience running Security Champions programs and scaling developer engagement.
• Experience leading offensive security programs (penetration testing, red teaming, bug bounty).
• Practical understanding of governance and assurance frameworks such as ISO 27001, SOC 2, and OWASP SAMM.
• Familiarity with AI/LLM tooling (e.g., Cursor, GitHub Copilot, custom LLM integrations) and the associated security and governance considerations.
• Experience working with AWS and securing API-driven, microservice-based architectures.
• Ability to manage distributed teams and communicate effectively across technical and business stakeholders.

Who You Are (Skills & Attributes)

• Developer-Aligned: You understand the pace and pressure of modern software development and are committed to reducing friction while improving security posture.
• An Exceptional Communicator: You can articulate complex technical risks to non-technical stakeholders and translate business goals into security strategy for your team.
• A Natural Collaborator: You excel at building strong relationships and influencing cross-functional teams without direct authority.
• A Pragmatic Problem-Solver: You are skilled at identifying scalable, risk-based solutions and are comfortable navigating ambiguity in a fast-paced environment.
• Data-Driven: You use metrics and KPIs to measure the effectiveness of your programs and drive continuous improvement.
• A Passionate Mentor: You are dedicated to developing talent and empowering engineers and product managers to be security champions.

Why Join Miro’s Security Team?

As a member of Miro’s security leadership, you’ll help define how innovation and trust scale together. You’ll work across the AMPED operating model, empower developers through secure tooling, and support cutting-edge AI-driven and agentic workflows that redefine how software and teams are built. If you thrive on technical depth, cross-functional collaboration, and advancing the next era of secure software development, this role is for you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.

This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.

What You'll Do:

• Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
• Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.).
• Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Work closely with your Account Executive counterpart to develop a joint success plan for your customers.
• Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn.
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
• Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.
• Work closely with Product and Engineering on identification/tracking of enhancement requests.
• Handle escalations and work across teams to resolve issues.
• Improve upon our existing approaches to customer engagement and account management leveraging our CS platform.

What We're Looking For:

• 5+ years of experience in Enterprise Customer Success Management.
• Experience working within the Travel industry is a must.
• Excellent project management and organizational skills in a high pressure environment, working with high value customers.
• Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
• Attention to detail is a must.
• High energy, go-getter with fresh ideas who takes the initiative to get things done.
• Fluent in German and English. 
• Bachelor’s degree preferred or similar working experience.

Location: Berlin or Hamburg

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. 

We are leading the future of autonomous mobility  in Europe and are now hiring a Senior Partnership Manager - Autonomous Vehicle to drive AV partnerships for Freenow by Lyft, working across the AV ecosystem in multiple countries. You will manage European partner relationships end-to-end, cultivate a pipeline of new opportunities, and ultimately help establish Lyft as the region's preferred AV commercialisation partner. This highly collaborative, fast-paced role offers significant autonomy,  a chance to decisively shape an emerging industry, and a position as Lyft's most senior AV partnership  presence in Europe. 

The ideal candidate brings a proven track record of owning complex, ’first of a kind’  multi-party commercial relationships, from initial deal structuring through long-term growth. Prior experience in the European mobility or automotive ecosystem is a plus. You are an expert communicator, able to confidently manage complex negotiations and operate at the executive level with diverse partners across different cultures and geographies. You excel at building trusted relationships from scratch, navigating ambiguity, and driving critical deals forward with minimal day-to-day oversight. 

Be ready to work at the cutting edge of mobility in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own Lyft Europe’s AV partner relationships end-to-end, serving as the primary external point of contact for partner leadership in the region
• Steer negotiations across our partnerships, coordinating input from cross-functional specialists and navigating complex commercial structures 
• Lead European top-of-funnel origination, identifying, qualifying, and advancing new AV partner conversations across the European ecosystem
• Track partner deliverables and milestones across active partnerships, proactively flagging risks and resolving commercial issues before they escalate
• Manage ongoing partner relationships and own the vision for our in-flight deployments, identifying opportunities to expand the scope and scale of each partnership
•  
• Manage partner-side reporting obligations and ensure Lyft's commitments are met on time and to a high standard
• Serve as Lyft's eyes and ears in the European AV market — tracking new entrants, funding rounds, partnerships, and competitive moves to inform pipeline prioritisation and strategy
• Work closely with the wider Freenow teams across Europe to ensure alignment on European market strategy and leverage local expertise and relationships
• Represent the European perspective in Lyft's global AV Business Development strategy discussions

TO BE SUCCESSFUL IN THIS ROLE:

• 7+ years of experience in strategic partnerships with deep knowledge of the European automotive or mobility ecosystem
• Established relationships with European AV companies, OEMs, or fleet operators
• Demonstrated track record of owning senior-level commercial relationships with complex, multi-party stakeholders
• Strong commercial instincts, able to read a deal structure, identify risks, and negotiate effectively
• Comfortable operating with significant autonomy in a remote setup, able to represent Freenow/Lyft at a senior level externally without close day-to-day oversight
• Excellent written and verbal communication skills in English; additional European languages (German,French, Spanish) are a plus
• Experience working with or across Chinese technology companies is a plus
• Prior exposure to the EU mobility regulatory landscape is a plus

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Cherry Ventures is supporting our portfolio with this hire

Founding Talent Acquisition & People Ops Manager (m/f/d) – Berlin

Full-Time | Onsite (Berlin)

About Forgent AI

Forgent AI builds domain-specific AI agents to fix one of Europe’s most complex and high-impact systems: public procurement. This €2 trillion market is plagued by inefficiency, limited access, and lack of transparency — and we’re here to change that.

We are backed by Cherry Ventures and leading angels from OpenAI, DeepMind, and Meta. Our founding team has previously raised more than €500M and built AI systems at global scale.

We have achieved strong early traction with enterprise customers and have a full sales pipeline. Now we’re looking for exceptional talent to build the People function that will scale our team, attract world-class builders, and establish the culture and systems that turn this momentum into lasting impact.

The Role

As Forgent’s first People hire, you will own full-cycle recruiting across engineering, GTM, and operations while building the systems that help our team perform at their best.

You will work directly with the founders to scale the team from 10 to 50+ people — hiring exceptional talent, designing onboarding, and creating light-touch processes that enable everyone to do their best work without bureaucracy.

What You’ll Do

• Own full-cycle recruiting for engineering, GTM, and operational roles: source talent, design interview processes, and attract candidates who thrive in high-ownership environments

• Build foundational People systems: design onboarding that gets people shipping in week one, create compensation frameworks, and implement light-touch performance systems

• Run the full spectrum of team operations: coordinate founder calendars, book travel, organize team offsites and remote work weeks

• Handle operational backbone tasks: manage contracts, payroll, and compliance across multiple countries; own the full candidate experience from first outreach through day one

• Act as a thought partner to the founders: advise on hiring strategy, help close critical hires, and support building teams that ship production AI at scale

You’ll Thrive Here If You…

• Bring 2+ years of experience in talent acquisition or people operations at a high-growth startup where you built systems from scratch

• Have a strong track record hiring technical and commercial talent in competitive markets

• Think holistically about talent and business outcomes

• Default to action over perfection — you ship fast and iterate

• Are based in Berlin (or eager to relocate)

• Speak fluent English

What’s In It For You

• Fast-track to People leadership — build and lead the function as we scale

• Direct work with founders who have raised more than €500M and built AI at global scale

• Access to mentors from OpenAI, DeepMind, and Meta via our investor network

• Competitive compensation

• An AI-first approach to solving a mission that matters

• More insights here: Why Joining Forgent (insert link)

Join Us

Join us at Forgent AI and help companies win more business in the €2 trillion public procurement market.

You: 

As an Account Development Representative at Feedzai, you play a key role in enabling the sales of our leading AI/Machine learning platform. You will closely work with Account Executives, other members of the sales team, and other cross-functional partners, such as marketing and partnerships, focused on business development, to make sure we build the right quality and quantity of pipeline. 

Your Day to Day:

• Lead Generation: Identify and qualify potential customers within the UK and the assigned European market.
• Outbound Prospecting: Conduct high-volume outbound communication (calls, emails, social) to engage decision-makers.
• Pipeline Development: Achieve monthly and quarterly targets for qualified opportunities.
• CRM Management: Maintain accurate and up-to-date records of all prospecting activities in the CRM system.
• Collaboration: Work closely with the UK and European Sales and Marketing teams to develop and execute targeted campaigns.
• Market Knowledge: Stay informed about industry trends, competitive landscape, and regulatory changes in both the UK and the European territory.

You Have & You Know-how: 

• Minimum of 2 years of experience in an ADR, Sales Development Representative (SDR), or similar inside sales role.
• English: Native or business fluent proficiency, essential for engaging with the UK market.
• German: Native or business fluent proficiency, essential for engaging with the German market.
• Proven track record of exceeding pipeline generation goals.
• Excellent written and verbal communication skills in both required languages.
• Strong understanding of sales processes and lead qualification methodologies.
• Proficiency with CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently and as part of a geographically distributed team.

Location: Hamburg or Berlin 

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are hiring a proactive and a highly motivated problem-solver to join our team as a Strategy Manager in this brand new open role to Act as the primary project owner for dedicated projects within the Lyft European Autonomous Vehicles Program, serving as the central PMO to ensure seamless coordination between internal teams and global stakeholders (e.g., Lyft, Freenow, AV Partners, Suppliers, etc.). The successful candidate will have a strong background in business strategy and Project Management and will thrive in our collaborative and forward-thinking team, which is committed to innovation and growth.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate colleagues who strive for excellence and like to have fun.  Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• European AV Program Management: Act as the primary project owner for dedicated projects within the Lyft European Autonomous Vehicles Program, serving as the central PMO to ensure seamless coordination between internal teams and global stakeholders (e.g., Lyft, Freenow, AV Partners, Suppliers, etc.).
• Execution & Milestone Tracking: Drive project timelines, manage complex workstreams, identify risks, and ensure the successful delivery of AV-related initiatives across European markets.
• Stakeholder Alignment: Facilitate communication and alignment between local operations and global partners to ensure the AV program meets strategic objectives.
• AV Strategic Roadmap: Develop and execute the AV strategy, identifying new business opportunities, analyzing market trends, and exploring "beyond mobility" innovations.
• Strategic Frameworks: Support the yearly and quarterly strategy planning processes and the creation of Lyft’s strategic framework.
• Executive & Shareholder Reporting: Assist in the creation of regular Supervisory Board Reports and or other materials for company All-Hands meetings (Strategy Updates/Performance Reporting).
• SMT Support: Provide support for the creation of ad-hoc requests from the Senior Management Team (SMT)
• In-house Consulting: Outside of the AV focus, the candidate may act as a project manager for high-impact, cross-functional projects as required by the company’s Senior leadership.
• Scope of Projects: These may include organizational changes, M&A activity, go-to-market strategies for new services, business opportunity research, sustainability initiatives and others.

TO BE SUCCESSFUL IN THIS ROLE:

• 3+ years of relevant experience in strategy and project management in consulting or high growth technology 
• Bachelor’s degree in  Business, Economics, or a related field. 
• Optionally specialized Project Management certifications (e.g. PRINCE2, IPMA, PMP)  
• Excellent communication skills, with a proven ability to translate complex financial and technical concepts into actionable insights for both technical and senior executive audiences. Advanced proficiency in creating presentations and corporate reports is required.
• Demonstrated success in working with senior leaders and external partners to influence investment decisions and drive significant business outcomes.
• A strong analytical focus on detail, accuracy, and strategic thinking.
• Experience working specifically with Autonomous Vehicles (Desired) 

• Fluent in English 

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

JetBrains is a global software development company. Since 2000, we’ve built developer tools used by more than 15 million people worldwide, and 88 Fortune Global 100 companies are our customers.

We’re looking for a Global Food Manager to lead and develop JetBrains’ global food and hospitality ecosystem as a strategic pillar of the employee experience. In this role, you will take end-to-end ownership of the global food function across all JetBrains locations, including strategy, design, launch, operations, and continuous optimization – with direct accountability for budget, vendor ecosystem, quality, and performance metrics.

You will design and operate a scalable, data-driven, and culturally consistent global food program, integrating cafeterias, coffee points, and social spaces into a cohesive workplace hospitality experience that enhances employee well-being, productivity, and engagement.

What you’ll do:

Global strategy and operating model

• Define and implement a global food and hospitality strategy aligned with JetBrains’ culture and employee needs, with full ownership of the global operating model.
• Assess and develop existing local food service structures, approaches, and schemes, integrating them into a cohesive global model.
• Establish tiered service models based on office size and function (e.g. hub, regional, satellite).
• Build and maintain a global playbook for launching and scaling food services across locations.
• Balance global consistency with local market adaptation.

Workplace hospitality experience

• Design food spaces as social and collaboration hubs, not just cafeterias.
• Integrate coffee and tea culture, grab-and-go solutions, and informal meeting spaces.
• Partner with global workplace and architecture teams on layout, flow, and capacity optimization.
• Own and support the end-to-end planning and development of food services in new offices, expansions, and renovations.

Vendor ecosystem and partnerships

• Manage a global vendor ecosystem.
• Define global selection frameworks focused on culinary quality, cost efficiency, sustainability, and scalability.
• Lead major tenders in collaboration with the Procurement and Legal teams.
• Establish and manage long-term strategic partnerships with key vendors.

Operations and performance management

• Oversee global food service performance across all locations.
• Define and implement standardized operating metrics, reporting, and performance tracking.
• Ensure compliance with food safety, hygiene, and local regulatory requirements.
• Support local teams while enforcing global standards and accountability.

Culinary strategy and innovation

• Define global menu frameworks emphasizing balanced nutrition, cultural diversity, and quality.
• Introduce modern food concepts such as plant-forward options, flexible pricing models, and digital ordering systems.
• Drive continuous innovation together with local teams and suppliers.

Health, well-being, and sustainability

• Position food as a key component of employee health and well-being.
• Define and track measurable targets for healthy eating, food waste reduction, and sustainable sourcing.
• Partner with ESG teams to align with company-wide sustainability commitments.

Financial ownership

• Manage the global food budget and take full responsibility for P&L.
• Define and control cost per employee, subsidy levels, and vendor pricing structures.
• Continuously optimize the balance between quality, cost, and employee satisfaction.

Data and analytics

• Build and own a data-driven approach to food services.
• Track consumption patterns, satisfaction, and waste metrics.
• Use insights to optimize menus, pricing, and vendor performance.

Cross-team collaboration and stakeholder engagement

• Partner with the Global Workplace, HR, Finance, ESG, Facilities, and Office Management teams.
• Integrate food services into broader employee experience and benefits programs.
• Build strong relationships with internal stakeholders and external partners.

Employer brand and culture

• Position food as an integral part of the JetBrains employee experience.
• Support office tours, hiring events, and internal initiatives through high-quality food programs.

We’d be glad to have you on our team if you:

• Have extensive experience in multi-location food services, hospitality, or workplace experience leadership.
• Have experience managing international operations at scale.
• Demonstrate a strong ownership mindset with proven P&L responsibility.
• Have a deep understanding of food operations, workplace experience, and vendor ecosystems.
• Are comfortable operating both strategically (global design) and operationally (execution).
• Have strong knowledge of food safety regulations, quality standards, and compliance requirements.
• Possess excellent stakeholder management and communication skills.
• Care deeply about culinary quality, sustainability, and innovation.
• Are fluent in English.
• Are willing to travel internationally when required.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID
#LI-MH2

Eager to learn more or just want to share your resume for future opportunities? If you have the learning attitude, you are welcome! Learn more about our functional teams below and discover how you can shine brighter with Lighthouse!

Engineering #LI-DNI

Byte-ing into 100TB of data daily to serve our clients a digital feast of top-notch insights. Our team is composed of engineering champions, to include Software Engineer's, Solution Architect's, and Engineering Team Lead's.

Finance

Providing unwavering support as one unit and joyful number crunchers who thrive on collaboration and take on any challenge. Start your finance journey with Lighthouse as a Finance Coordinator, Credit Collector, Accountant, or other finance function.

Business Operations

Incubating and scaling new lines of business as cross-functional ninjas with a pulse on the operating rhythm of Lighthouse. Whether you start as a Revenue Manager, Sales Operations Specialist, Analytics Engineer, or other cross-functional ninja, the sky is the limit.  

Customer Operations

Delivering white-glove client service by strengthening customer relationships and providing an unmatched customer experience. From Product/Technical Support Specialist's, Customer Care Manager's, and Client Onboarding Specialist's, our customer operations team are champions at fostering a client centric experience.

Legal

Ensuring every ‘T’ is crossed and every ‘i’ is dotted as guardians of Lighthouse legality with a fortress of contracts

Marketing

Innovation meets imagination in the world of travel and hospitality technology on our marketing team

People & Talent

Powering Lighthouse’ success by cultivating talent, fostering a culture of growth, and enhancing the employee experience

Product

Crafting the industry’s best products, all while juggling requests from sales

Revenue

Our revenue team of sales practitioners and account managers champion providing the hospitality industry with the very best products to optimise their commercial strategy

Location: Come and join us either in Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a driven and strategic Senior Sales Manager to join our Health team and lead our expansion in the healthcare mobility sector. 
In this role, you will be responsible for identifying, qualifying, and closing new business opportunities across Germany. Your focus will be on non-emergency transport providers, insurance companies, and healthcare organisations, with direct involvement in complex tender processes and strategic sales cycles. 

You will be at the forefront of bringing our Health suite of solutions to market, helping modernise and optimise patient transport services. This is a high-impact role with the opportunity to shape how healthcare mobility works in one of Europe’s largest markets, and to build and grow your own team as the business scales.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Identify, prospect, and engage potential clients by understanding their needs and addressing business challenges within the healthcare sector
• Build and manage a strong sales pipeline, from initial outreach through to negotiation and closing of deals
• Engage in tender processes with private practices, medical groups, and insurance companies
• Provide onboarding assistance and basic implementation support for smooth program launches
• Prepare presentations and reports for senior management, detailing project progress, market trends, and strategic recommendations

TO BE SUCCESSFUL IN THIS ROLE:

• +5 years of sales or business development or account management experience, ideally in healthcare sector
• Proven track record of achieving or exceeding sales targets and driving revenue growth
• Adept at maintaining and expanding client relationships, with a proven ability to bring existing customers into new business opportunities
• Fluency in German and English is required due to regular interaction with clients and internal stakeholders
• You feel comfortable operating independently in a fast-paced environment

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us either in Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a driven and strategic Senior Sales Manager to join our Health team and lead our expansion in the healthcare mobility sector. 
In this role, you will be responsible for identifying, qualifying, and closing new business opportunities across Germany. Your focus will be on non-emergency transport providers, insurance companies, and healthcare organisations, with direct involvement in complex tender processes and strategic sales cycles. 

You will be at the forefront of bringing our Health suite of solutions to market, helping modernise and optimise patient transport services. This is a high-impact role with the opportunity to shape how healthcare mobility works in one of Europe’s largest markets, and to build and grow your own team as the business scales.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Identify, prospect, and engage potential clients by understanding their needs and addressing business challenges within the healthcare sector
• Build and manage a strong sales pipeline, from initial outreach through to negotiation and closing of deals
• Engage in tender processes with private practices, medical groups, and insurance companies
• Provide onboarding assistance and basic implementation support for smooth program launches
• Prepare presentations and reports for senior management, detailing project progress, market trends, and strategic recommendations

TO BE SUCCESSFUL IN THIS ROLE:

• +5 years of sales or business development or account management experience, ideally in healthcare sector
• Proven track record of achieving or exceeding sales targets and driving revenue growth
• Adept at maintaining and expanding client relationships, with a proven ability to bring existing customers into new business opportunities
• Fluency in German and English is required due to regular interaction with clients and internal stakeholders
• You feel comfortable operating independently in a fast-paced environment

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us either in Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

One of our core goals for 2026 is the complete digitalization of the European taxi market. We are partnering with local fleets to provide them with our advanced Dispatch and Fleet Management software completely for free, helping them cut costs, defend against ride-hailing giants, and thrive.

We are looking for an empathetic, relentless, and hands-on Sales Manager to be the face of this initiative!

YOUR DAILY ADVENTURES WILL INCLUDE:

• Prospect, engage, travel and pitch our Dispatch tool to SMB taxi companies. You will be the primary catalyst for transitioning legacy fleets into modern, connected partners
• Guide fleet owners and head dispatchers through the fear of operational change
• Act as the voice of our partners. You will gather on-the-ground feedback about our software and collaborate directly with our Product and Strategy teams to help "co-build" the ultimate solution

TO BE SUCCESSFUL IN THIS ROLE:

• 3-5 years in B2B Business Development, Sales, Account Executive roles. Backgrounds in mobility, logistics, or selling SaaS to SMBs are highly preferred
• Proven track record of managing a B2B pipeline and handling objections. You understand that even when a product is free, you still have to expertly "sell" the time, effort, and operational shift required to adopt it
• Strong communication skills with the ability to build trust and long-term relationships
• Ability to deeply understand how a partner's business operates on a procedural level. You are adept at guiding new partners step-by-step through the transition, ensuring they smoothly adopt new software and daily routines
• You view travel not as a chore, but as an essential part of the job. You are comfortable being on the road for a significant portion of your time (up to 40-50%) to meet partners exactly where they operate
• Fluency in German and English is required due to regular interaction with clients and internal stakeholders

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us either in Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

One of our core goals for 2026 is the complete digitalization of the European taxi market. We are partnering with local fleets to provide them with our advanced Dispatch and Fleet Management software completely for free, helping them cut costs, defend against ride-hailing giants, and thrive.

We are looking for an empathetic, relentless, and hands-on Sales Manager to be the face of this initiative!

YOUR DAILY ADVENTURES WILL INCLUDE:

• Prospect, engage, travel and pitch our Dispatch tool to SMB taxi companies. You will be the primary catalyst for transitioning legacy fleets into modern, connected partners
• Guide fleet owners and head dispatchers through the fear of operational change
• Act as the voice of our partners. You will gather on-the-ground feedback about our software and collaborate directly with our Product and Strategy teams to help "co-build" the ultimate solution

TO BE SUCCESSFUL IN THIS ROLE:

• 3-5 years in B2B Business Development, Sales, Account Executive roles. Backgrounds in mobility, logistics, or selling SaaS to SMBs are highly preferred
• Proven track record of managing a B2B pipeline and handling objections. You understand that even when a product is free, you still have to expertly "sell" the time, effort, and operational shift required to adopt it
• Strong communication skills with the ability to build trust and long-term relationships
• Ability to deeply understand how a partner's business operates on a procedural level. You are adept at guiding new partners step-by-step through the transition, ensuring they smoothly adopt new software and daily routines
• You view travel not as a chore, but as an essential part of the job. You are comfortable being on the road for a significant portion of your time (up to 40-50%) to meet partners exactly where they operate
• Fluency in German and English is required due to regular interaction with clients and internal stakeholders

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us either in Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

One of our core goals for 2026 is the complete digitalization of the European taxi market. We are partnering with local fleets to provide them with our advanced Dispatch and Fleet Management software completely for free, helping them cut costs, defend against ride-hailing giants, and thrive.

We are looking for an empathetic, relentless, and hands-on Sales Manager to be the face of this initiative!

YOUR DAILY ADVENTURES WILL INCLUDE:

• Prospect, engage, travel and pitch our Dispatch tool to SMB taxi companies. You will be the primary catalyst for transitioning legacy fleets into modern, connected partners
• Guide fleet owners and head dispatchers through the fear of operational change
• Act as the voice of our partners. You will gather on-the-ground feedback about our software and collaborate directly with our Product and Strategy teams to help "co-build" the ultimate solution

TO BE SUCCESSFUL IN THIS ROLE:

• 3-5 years in B2B Business Development, Sales, Account Executive roles. Backgrounds in mobility, logistics, or selling SaaS to SMBs are highly preferred
• Proven track record of managing a B2B pipeline and handling objections. You understand that even when a product is free, you still have to expertly "sell" the time, effort, and operational shift required to adopt it
• Strong communication skills with the ability to build trust and long-term relationships
• Ability to deeply understand how a partner's business operates on a procedural level. You are adept at guiding new partners step-by-step through the transition, ensuring they smoothly adopt new software and daily routines
• You view travel not as a chore, but as an essential part of the job. You are comfortable being on the road for a significant portion of your time (up to 40-50%) to meet partners exactly where they operate
• Fluency in German and English is required due to regular interaction with clients and internal stakeholders

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

About the Role

We're looking for a seasoned and strategic Lead Renewals & Customer Success Manager to own our book of Enterprise accounts in the DACH region — driving adoption, building executive relationships, and leading complex contract renewals. This hybrid role sits at the intersection of Customer Success and Renewals, and you'll also play a key part in shaping Culture Amp's Enterprise CX playbook.

What You Bring to Our Camp

Culture Amp is a fast-growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.

• Ideally 7+ years of experience in Customer Success, Renewals, or Account Management in a SaaS or Enterprise software environment.
• A background in a customer-facing SaaS role — or first-hand HR/People & Culture experience — enabling you to build empathy and become a trusted advisor to your customers.
• A strong passion for collaborating with and helping others succeed, be it your customers or teammates.
• You will get creative with solutions, demonstrate perseverance, and work with others to achieve far more than you could on your own.
• Your life experiences and knowledge will be unique; you'll be encouraged to participate and bring diversity of thought to Culture Amp.
• Proven track record of meeting or exceeding retention and revenue goals, including managing complex, million-dollar-plus contract renewals.
• Deep understanding of SaaS metrics (ARR, GRR, NRR) and financial concepts like ROI and TCO to articulate customer value.
• Strong mentorship and coaching capabilities, with a collaborative and 'learn-it-all' approach to team development.
• Proficiency in CRM and Customer Success platforms (Salesforce and Vitally preferred), plus Zoom, Slack, and G-Suite.

Your Role at Culture Amp

• Own our book of Enterprise customers (1,000+ employees) across DACH, serving as their primary strategic advisor throughout the full customer lifecycle.
• Lead strategic conversations with customers and their Executive teams (CPOs, Heads of People, Org Development) alongside People Scientists or Account Managers, leveraging your knowledge of People & Culture topics to advise on people strategies.
• Proactively drive product adoption, retention, and business outcomes across your Enterprise book of business.
• Facilitate key customer journey touchpoints including Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, Project Meetings, and platform enablement sessions.
• Develop and execute strategic plans to secure on-time renewals for Enterprise customers, proactively identifying and mitigating renewal risks.
• Lead complex contract negotiations end-to-end — partnering with legal and finance on terms, pricing, and compliance — and re-sell value to accounts that need re-engagement.
• Serve as the primary point of contact for all renewal discussions, balancing customer needs with company objectives and accurately forecasting your pipeline.
• Work closely with Account Executives to identify upsell and cross-sell opportunities at renewal, and collaborate with CSMs, People Scientists, Product, and Support for a seamless customer experience.
• Reset expectations with customers by having challenging conversations when appropriate.
• Nurture and track renewal success and customer value in the CRM, communicating openly and keeping relevant information up to date.
• Advance the customer voice by providing feedback to Product and Engineering on where the platform can better solve customer challenges.
• Contribute to and lead continuous improvement activities that will help Culture Amp and the Customer Success profession grow (be a 'Learn-it-all', not a 'Know-it-all').

Leadership & Team Enablement

• Serve as your region's key contributor for renewal and customer success best practices, taking a customer-first approach.
• Mentor and guide Renewal Managers and CSMs, enhancing their skills in customer engagement, negotiation, and pipeline management.
• Identify inefficiencies in renewal and success workflows, recommending improvements to enhance team performance and operational scalability.
• Contribute to the ongoing refinement of Enterprise Renewal playbooks, procedures, policies, and tooling — including pricing reviews, auto-renewal policies, discounting frameworks, and objection handling libraries.

After 3 Months You'll

• Take ownership of your book of Enterprise customers in DACH, working collaboratively in the local Enterprise CX team to ensure a smooth launch and high-quality customer experience.
• Facilitate delivery of key customer journey touchpoints: Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, and Project Meetings.
• Have learned the core elements of the Culture Amp platform (employee feedback, performance & development) and built fluency in renewal processes and tooling.
• Built internal relationships crucial to the successful delivery and retention of accounts
• Be contributing to and collaborating on projects, such as partnering with other teams to support growth.

Must-have

• Native German speaker

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
  • Dataiku platform architecture and deployment
  • Platform operations and upgrades
  • Best practices for platform usage
  • Security, data management, and compute resources
  • ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in German
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-JR1