Senior Service Reliability Engineer 

As a part of Sony Interactive Entertainment, the Gaming, Developer & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. 

Our Site Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels. 

We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the software development lifecycle, ensuring operational readiness and stability. 

What you'll be doing: 

• Taking a leadership role in ongoing improvements in Reliability and Scalability 

• Work closely with SRE Management to define KPIs, processes and drive continuous improvement 

• Influence the architecture and implementation of solutions within the division 

• Mentor more junior SRE staff and enable them for success 

• Act as a voice to represent SRE in the wider organisation 

• Represent the operational scalability of solutions in the wider division 

• Lead small-scale projects from inception to implementation 

• Design platform-wide solutions and provide technical leadership during their implementation 

• Demonstrate a high-level of organizational skills and initiative in the role 

What we're looking for:

• Minimum of 7+ years working experience in Software Development and/or Linux Systems Administration role. 

• Strong interpersonal, written and verbal communication skills. 

• Available to be scheduled in on-call rotation. 

Skills & Knowledge:

• Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure. 

• Development experience in one or more of the following programming languages: 

• Python (preferred) 

• Bash, Go, Java, C++, or Rust 

• In addition, experience with at least 3 of the following topics: 

• Distributed data storage at scale (Hadoop, Ceph) 

• NoSQL at scale (MongoDB, Redis, Cassandra) 

• Data aggregation technologies. (ElasticSearch, Kafka) 

• Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability 

• Monitoring & alerting (Prometheus, Grafana), and Incident Management toolsets  

• Kubernetes and/or AWS (deployment and management)  

• Software distribution (Package management and distribution at scale) 

• Configuration management (ansible, saltstack, puppet, chef) 

• Software performance analysis and load testing (QA or SDET experience: a plus) 

 What you'll be doing: 

• Taking a leadership role in ongoing improvements in Reliability and Scalability 

• Work closely with SRE Management to define KPIs, processes and drive continuous improvement 

• Influence the architecture and implementation of solutions within the division 

• Mentor more junior SRE staff and enable them for success 

• Act as a voice to represent SRE in the wider organisation 

• Represent the operational scalability of solutions in the wider division 

• Lead small-scale projects from inception to implementation 

• Design platform-wide solutions and provide technical leadership during their implementation 
  
  
• Demonstrate a high-level of organizational skills and initiative in the role 

Site Reliability Engineer

As a part of Sony Computer Entertainment, the Gaming, Developer & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

Our Site Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels.

We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the software development lifecycle, ensuring the operational readiness and stability.

What you'll be doing:

• Lead team technical discussions, especially around ongoing improvements in Reliability and Scalability
• Be involved in creating High Level Designs (HLDs) for new products and platforms
• Mentor junior SRE staff and enable them for success
• Lead incident response and post-mortem activities within your assigned service team
• Work with other Engineers in a cross-functional team to prioritise reliability improvements to address technical debt and toil
• Contribute to code to improve reliability
• Implement automation to reduce ongoing toil

What we're looking for:

• Minimum of 5+ years working experience in Software Development and/or Linux Systems Administration role.
• Strong interpersonal, written and verbal communication skills.
• Available to be scheduled in on-call rotation.

Skills & Knowledge:

• Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure.
• Development experience in one or more of the following programming languages:
• Python (preferred)
• Bash, Go, Java, C++, or Rust
• In addition, experience with at least 3 of the following topics:
• Distributed data storage at scale (Hadoop, Ceph)
• NoSQL at scale (MongoDB, Redis, Cassandra)
• Data Aggregation technologies. (ElasticSearch, Kafka)
• Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability
• Monitoring & Alerting (Prometheus, Grafana), and Incident Management toolsets
• Kubernetes and/or AWS (deployment and management)
• Software Distribution (Package management and distribution at scale)
• Configuration Management (ansible, saltstack, puppet, chef)
• S/W Performance analysis and load testing (QA or SDET experience: a plus)

Location: Berlin, Germany  Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

We are seeking a Senior Engineering Manager to lead our globally distributed Data Services team across Europe, Israel, and India. This is a high-impact leadership role responsible for both platform evolution and organizational scaling, including establishing and growing our data engineering hub in India.

You will own systems that sit at the core of LivePerson’s near-real-time data platform, streaming, processing, storing, and serving both meta data and content for conversations at massive scale, enabling analytics, AI application, and customer integration. This role combines:

• Deep technical leadership in distributed data systems
• Strong execution across global teams
• Strategic ownership of platform modernization

You Will: Key Responsibilities & Impact

• Lead & Scale a Global Engineering Organization

• Build, lead, and grow a high-performing, distributed team across EU, Israel, and India
• Drive a culture of ownership, accountability, and operational excellence

• Own the Data Platform Implementation and Support

• Evolve the architecture for near-real-time data platforms
• Lead design decisions across streaming, storage, indexing, and access layers
• Ensure systems are scalable, resilient, and aligned with long-term product strategy

• Deliver at Scale

• Partner with Product and Architecture to translate vision into executable roadmaps
• Drive delivery of a large fleet of microservices running on Kubernetes (GKE)
• Ensure predictable, high-quality releases across a complex distributed system

• Modernize the Data Stack

• Lead migration from legacy Hadoop/Spark environments to modern platforms such as Databricks
• Balance innovation with reliability and business continuity
• Reduce system complexity while improving performance and cost efficiency

• Drive Operational Excellence

• Define and enforce SLOs/SLAs across the data platform
• Own reliability, observability, and incident response processes
• Build scalable on-call and production support models across time zones

• Partner Across the Business

• Act as a key engineering partner to Product, Analytics, and Go-To-Market teams
• Communicate technical strategy, trade-offs, and risks clearly to senior stakeholders
• Align platform capabilities with customer and business outcomes

You Have: Required Skills & Qualifications

• Experience & Leadership

• Bachelor's degree in Computer Science, Computer Engineering, or a related field. 
• 10+ years in software/data engineering, with strong backend or data platform experience
• 5+ years managing engineering teams, including globally distributed organizations
• Strong skills in Agile methodologies.
• Strong communication skills (including English language skills) and organizational skills
• Proven ability to hire, grow, and retain high-performing teams

• Technical Depth

• Strong background in distributed systems and large-scale data platforms
• Hands-on experience with:
• Streaming systems (e.g., Kafka)
• NoSQL databases (e.g., Cassandra)
• Search/indexing systems (e.g., Elasticsearch)
• Deep understanding of real-time vs batch processing trade-offs

• Modern Data Platforms

• Experience with big data frameworks (Spark, MapReduce)
• Exposure to modern data platforms such as Databricks or lakehouse architectures
• Experience driving platform migrations or modernization initiatives

• Cloud & Platform Engineering

• Experience operating microservices in Kubernetes environments (GKE preferred)
• Strong focus on reliability, scalability, and observability

• Communication & Collaboration

• Strong cross-functional communication and highly organized collaboration skills.
• Proven decisiveness in establishing clear ownership boundaries and sticking to decisions to mitigate delays from distributed and unclear boundaries.
• Discipline to document and reference all decisions to ensure the distribution of responsibilities and ownership remains clear and backed by documentation for all stakeholders.
• Ability to influence stakeholders across engineering, product, and business teams.

• Nice to Have

• Experience in conversational AI, contact center platforms, or customer engagement systems
• Experience with Java-based microservices (e.g., Spring Boot)
• Familiarity with data integration patterns (connectors, webhooks, event-driven systems)

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

💰 Financial Security & Growth

• Additional Pension scheme:  deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Equipment: Internet and Mobile reimbursement
• Development: Access to internal professional development resources.

👨‍👩‍👧‍👦 Time Away & Family Support

• Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5)
• Paid Public Holidays.

Volunteering Days:  Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.

💻 Workplace Flexibility

• Remote-First Model: Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries with offices in Mannheim and Berlin
• Monthly Connection: Join our monthly connection pizza day in the office!

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Please note that these positions are based in London, Berlin, or Paris — relocation support is provided if required.

THE BEST WORK OF YOUR CAREER

Trade Republic is the largest savings platform in Europe — we operate in 18 countries, serving +10 million customers who trust us with over €150B in assets. But we're striving for more.

We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting, positive future for millions.

ABOUT PLATFORM ENGINEERING

Platform Engineering is the backbone of Trade Republic's engineering velocity. Our mission is to build scalable platforms for a Europe-scale bank — serving internal engineers, and building in-house control planes for managing the bank's infrastructure. We’re a ~50-person Platform team focused on one thing: enabling product engineers to move fast and operate autonomously by default.

We build self-service platforms, golden paths, and opinionated tooling so that over 300 engineers can ship with confidence. From Kubernetes fleet management and CI/CD to an internal Developer Hub built on Backstage, our work underpins every trade, savings plan, and card payment that flows through the platform.

WHAT YOU'LL BE DOING

Our database platform is foundational to how Trade Republic works — every trade, savings plan, and card payment touches it. As Database Platform Tech Lead, you will set the direction, own the outcomes, and guide the team building the platform layer that makes database operations self-service, automated, and reliable at scale.

• Set the database reliability standard: Architect the failover mechanisms, replication topology, and recovery strategies that meet our availability targets — and own the engineering roadmap that closes the gap between where we are and the number of 9s the business requires.
• Drive toward zero-touch operations: Define what fully automated database operations look like — provisioning and scaling to zero-downtime migrations — and lead the platform work that gets us there.
• Own the database technology strategy: Define which database technology fits which problem — set the criteria for adoption, govern the portfolio, and ensure every database choice is intentional and operated with the same level of rigour.
• Define the database contract with product teams: Set the standards for how product engineers interact with databases — schema governance, migration patterns, connection pooling, query performance — and build the tooling that makes it effortless to get right.
• Own the platform end to end: Set the operational bar — define on-call practices and incident response standards for database failures, and hold the team to them.
• Own the direction and drive it forward: Define the long-term database platform strategy, drive cross-team initiatives from kickoff to delivery, and align database infrastructure decisions with broader engineering, compliance, and cost goals.

WHAT WE'RE LOOKING FOR

• 5+ years of experience in database engineering, platform engineering, or a related systems discipline, with a track record of technical leadership.
• Deep, hands-on PostgreSQL expertise: strong opinions on replication, sharding, backup strategies, upgrades, and security. Hands-on experience with Postgres automation and lifecycle tooling is required.
• Familiarity with ClickHouse and Cassandra/Scylla in production environments.
• Solid backend engineering background — Go is preferred but any strong language is welcome; familiarity with Kotlin/JVM is a plus as you'll work directly with product teams who rely on it.
• A track record of turning database best practices into opinionated standards that engineering teams actually adopt.
• Cloud-native in your DNA: hands-on with Kubernetes and IaC tooling, running production workloads on AWS or equivalent.
• Proven ability to define technical strategy, drive cross-team initiatives end-to-end, and hold yourself and others accountable to outcomes.
• Ability to contribute to architectural decisions and clearly communicate trade-offs to both engineers and leadership.
• The ability to work in a flexible hybrid setup, with 2-3 days a week in the office.

WHY YOU SHOULD APPLY NOW

Our culture rewards ownership, excellence, and high energy. We care deeply about outcomes and hold each other accountable — we're here to win and fix one of the largest challenges Europeans face — closing the pension gap and democratising wealth. If this gets you fired up, reach out!

Who we seek:

We are expanding our Solutions Engineering team. We're always looking for top Engineers to join our winning team. This team works closely with innovative companies interested in leveraging BigID’s platform. You will use your knowledge to influence customer decisions, provide insightful solutions, and drive successful proof-of-value implementations. With your potent technical capabilities, critical and creative thinking, and passion for fast-paced problem-solving, be ready to hit the ground running.

We're seeking someone based in Germany, who is bilingual in English and German.

What you’ll do:

• Work with the Sales team as the technical subject matter expert for BigID’s platform during customer calls and presentations
• Use market and technical knowledge to consult on best practices and offer constructive direction for solution architecture and design
• Stay up-to-date on relevant competitive solutions, products, and services/offerings
• Drive customer success with real-world knowledge and recommendations
• Develop a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer
• Work with the post-sales teams to ensure every customer realizes the value of the BigID Platform and continues to contribute to the success of BigID customers

What you’ll bring:

• Interpersonal communication, customer relationship, executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated ability to address customer needs and provide best practices
• Strong background in Big Data, AI, privacy, data governance, or information security
• Good troubleshooting abilities and a methodical approach
• Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners
• Passion for demonstrating solutions and ability to provide technical input during the sales process
• Broad understanding of enterprise data architecture, privacy, and security technologies
• Ability to plan, execute and close out a Proof of Concept with minimal assistance and oversight
• Desire to share knowledge through excellent documentation creation and RFI/RFP responses
• Some prior experience with one or more of the following: RDBMS systems, no-SQL data stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.)
• Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus
• Proficient in Linux and container framework (Docker and Kubernetes)
• Minimum of 3 years in a pre-sales or consulting role within a multinational environment
• Bachelor’s degree in computer science or related discipline (master’s degree a plus)

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements 
• Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

#LI-YD1

#LI-Hybird