Customer Success Jobs in Bergen.
All active Customer Success roles based in Bergen.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Product Manager (H5P Group)
Share this job
In July 2024, D2L Acquired H5P to reinforce its dedication to providing powerful learning experiences to transform learning around the world. Read more here. H5P, is one of the most used EdTech solutions in the world with more than nine-figures end-users. At H5P group we take pride in overseeing the development and maintenance of two integral components: open-source version of H5P and our cutting-edge SaaS offering.
General Description:
H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world.
We’re at the beginning of building the most significant ecosystem for interactive content in the world, so this is the perfect time for you to join our team! To support our continued growth, we are actively seeking talented individuals who are passionate about technology and eager to help expand our open-source community beyond its current strong foundation.
The Product Manager, will have a proven track record in driving product roadmaps, balancing strategic priorities with customer needs and business impact. The role will be collaborating with our Product Team working with talented designers and product managers to create great user experiences. You will bring the product vision to life through clear and concise issue descriptions, agile backlog prioritization, sprint planning, and seamless cooperation with design, QA, and developers. The team you will be joining consists of passionate, talented, and creative people looking to revolutionize the way rich content like videos, games, and simulations are created and experienced in the future.
To effectively prioritize and create actionable issues, you will gather insights through interviews, surveys, market research, and collaboration with stakeholders. Success in this role requires curiosity, quick learning, and the ability to apply new technologies and insights to address customer challenges. Creativity and an innovative mindset, combined with a data-driven approach, are essential for delivering impactful solutions.
Key Responsibilities:
- Exercise curiosity and empathy in order to build products that our customers love.
- Initiate and involve customers, prospects, and internal stakeholders in user empathy and discovery sessions to better understand their challenges.
- Solicit inputs for your roadmap by collaborating with engineering, marketing, sales, customer engagement, and other stakeholders.
- Define a vision for your products and/or features that reinforce a persuasive vision of the future of learning.
- Create strategy for your product or features which identifies market opportunities, grows the product portfolio, and drives the go-to-market execution.
- Actively develop and maintain a data-driven product roadmap to deliver on the product vision and strategy.
- Define end-to-end tactics, milestones and success metrics that are easily understood and measurable.
- In collaboration with engineering and design, translate the product vision and roadmap into feature level details and user stories with success criteria.
- Manage the impact of scope change and priority with all stakeholders.
- Ensure products are delivered on schedule and with high quality results.
- Create the necessary artifacts to communicate initiative goals, scope, solution proposals, and product status effectively.
- Lead the complete product development life cycle in an agile environment from developing use cases to product delivery in market, to post release and end of life.
- Own and define the full product lifecycle as a subject matter expert regarding assigned problems and their resulting solutions.
- Participate and contribute to team rituals (Sprint Planning, Retros, Sprint Demos, Stand-ups).
- Act as the ‘evangelist’ of your product features, internally and externally.
- Represent the 'voice of our customers' to internal teams.
- Clearly communicate the larger product vision and specific product requirements across the organization, from senior executives to agile team members.
- Enable solutions engineers and account executives on product values and features to facilitate great demonstrations for prospects, customers, and partners.
Skills/Competencies:
- A proven track record in driving high-level product roadmaps balancing strategic priorities with customer needs and business impact. Preferably over 5 years of experience in a similar role.
- Experience managing the full product lifecycle.
- Strong cross discipline collaborative skills.
- Strong ability in fostering innovation and collaboration across functions.
- Skilled in presenting roadmaps and market analyses. Excellent oral and written communication skills.
- Ability to define and implement product strategies aligned with business goals, market opportunities, and long-term growth objectives.
- Preferably someone with a deep understanding of market dynamics within education and technology.
- Proven ability to meet or exceed assigned targets, budgets and deadlines.
- Strong analytical and problem-solving skills.
Suggested Qualifications/Experience:
MBA and Bachelor’s degree or equivalent in Business, Computer Science, Engineering or related fields of study.
What it's like working at H5P Group and some benefits that you might find attractive:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Employee Referral Program
- Wellness Reimbursement (health promoting activities)
- Employee Recognition
- Social Events
- An inclusive, international, talented and creative workplace, where we give our employees responsibility and trust, along with the opportunity to shape their own working day.
Ready to apply?
Apply to H5P Group
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
General Description:
H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world.
We’re at the beginning of building the most significant ecosystem for interactive content in the world, so this is the perfect time for you to join our team! To support our continued growth, we are actively seeking talented individuals who are passionate about technology and eager to help expand our open-source community beyond its current strong foundation.
The Product Manager, will have a proven track record in driving product roadmaps, balancing strategic priorities with customer needs and business impact. The role will be collaborating with our Product Team working with talented designers and product managers to create great user experiences. You will bring the product vision to life through clear and concise issue descriptions, agile backlog prioritization, sprint planning, and seamless cooperation with design, QA, and developers. The team you will be joining consists of passionate, talented, and creative people looking to revolutionize the way rich content like videos, games, and simulations are created and experienced in the future.
To effectively prioritize and create actionable issues, you will gather insights through interviews, surveys, market research, and collaboration with stakeholders. Success in this role requires curiosity, quick learning, and the ability to apply new technologies and insights to address customer challenges. Creativity and an innovative mindset, combined with a data-driven approach, are essential for delivering impactful solutions.
Key Responsibilities:
- Exercise curiosity and empathy in order to build products that our customers love.
- Initiate and involve customers, prospects, and internal stakeholders in user empathy and discovery sessions to better understand their challenges.
- Solicit inputs for your roadmap by collaborating with engineering, marketing, sales, customer engagement, and other stakeholders.
- Define a vision for your products and/or features that reinforce a persuasive vision of the future of learning.
- Create strategy for your product or features which identifies market opportunities, grows the product portfolio, and drives the go-to-market execution.
- Actively develop and maintain a data-driven product roadmap to deliver on the product vision and strategy.
- Define end-to-end tactics, milestones and success metrics that are easily understood and measurable.
- In collaboration with engineering and design, translate the product vision and roadmap into feature level details and user stories with success criteria.
- Manage the impact of scope change and priority with all stakeholders.
- Ensure products are delivered on schedule and with high quality results.
- Create the necessary artifacts to communicate initiative goals, scope, solution proposals, and product status effectively.
- Lead the complete product development life cycle in an agile environment from developing use cases to product delivery in market, to post release and end of life.
- Own and define the full product lifecycle as a subject matter expert regarding assigned problems and their resulting solutions.
- Participate and contribute to team rituals (Sprint Planning, Retros, Sprint Demos, Stand-ups).
- Act as the ‘evangelist’ of your product features, internally and externally.
- Represent the 'voice of our customers' to internal teams.
- Clearly communicate the larger product vision and specific product requirements across the organization, from senior executives to agile team members.
- Enable solutions engineers and account executives on product values and features to facilitate great demonstrations for prospects, customers, and partners.
Skills/Competencies:
- A proven track record in driving high-level product roadmaps balancing strategic priorities with customer needs and business impact. Preferably over 5 years of experience in a similar role.
- Experience managing the full product lifecycle.
- Strong cross discipline collaborative skills.
- Strong ability in fostering innovation and collaboration across functions.
- Skilled in presenting roadmaps and market analyses. Excellent oral and written communication skills.
- Ability to define and implement product strategies aligned with business goals, market opportunities, and long-term growth objectives.
- Preferably someone with a deep understanding of market dynamics within education and technology.
- Proven ability to meet or exceed assigned targets, budgets and deadlines.
- Strong analytical and problem-solving skills.
Suggested Qualifications/Experience:
MBA and Bachelor’s degree or equivalent in Business, Computer Science, Engineering or related fields of study.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Ready to apply?
Apply to D2L
Talent Pool Application
Don’t see a role that matches your experience right now? We’re always interested in connecting with talented people who want to be part of Sedna. By submitting your CV and a short summary of your interest here, you’ll join our talent pool and we’ll review your details when new opportunities arise.
Typical roles we are always open to exploring:
- Fractional positions - Operations, Customer Success, Product, GTM
- Junior and entry level roles across teams
Please note: This posting is for general applications only. We may not be able to respond immediately, but we’ll be in touch if a role opens that matches your skills and experience.
Ready to apply?
Apply to Sedna