About the team

About the Role

What you’ll be doing

• Oversee the design, implementation, and maintenance of scalable and resilient cloud infrastructure on platforms spanning AWS and GCP. Ensure high availability, reliability, and performance of critical systems
• Collaborate with your peers to be responsible for the entire software lifecycle, seek the right problem to solve, and strive for excellence
• Manage individual project priorities, deadlines, and deliverables related to your technical expertise and assigned domains
• Lead incident response efforts, working closely with cross-functional teams to resolve issues quickly and minimize downtime. Implement effective incident management processes and post-incident reviews
• Collaborate with security teams to ensure the integrity and security of infrastructure and applications. Implement security best practices and compliance standards
• Identify performance bottlenecks and optimize system resources for maximum efficiency. Conduct regular performance tuning and capacity planning exercises
• Drive continuous improvement initiatives within the team and across the organization. Proactively identify areas for enhancement and implement solutions to address them
• Maintain comprehensive documentation of systems, processes, and procedures. Foster a culture of knowledge sharing and contribute to the collective learning of the team
• Participate in 24x7 on-call rotation, and be available to work with global teams in the event of critical outages

We’re excited if you have

• 12+ years of experience in DevOps/SRE roles
• Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages
• Experience with a number of the following: ECS, Docker, Kubernetes, Envoy, Istio, Linkerd, Solo
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
• Strong understanding of distributed systems, microservices architecture, and cloud-native technologies
• The drive and self-motivation to understand the intricate details of a complex infrastructure environment
• Strong proficiency in cloud platforms such as AWS, Azure, or GCP
• Solid understanding of networking, security, and compliance principles
• Proven track record of driving results and delivering high-quality solutions in a fast-paced environment
• Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment
• Certifications in relevant technologies such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP) are preferred
• BS Degree in Computer Science or Equivalent
  
  

#LI-SK8

About the team

About the Role:

We are seeking a talented and experienced SRE (Site Reliability Engineering) Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in SRE practices, cloud infrastructure management, and automation. If you have a consistent track record of architecting and building large-scale systems, enjoy solving intriguing system challenges at internet-scale, and if you are innovative at heart, and have a great balance of skills in learning, organizing, building, and enjoy making an impact, this role might be a great fit for you!

What you’ll be doing:

• Design & Infrastructure

  • Contribute to postmortem culture by facilitating comprehensive, blameless post-incident reviews that identify root causes, contributing factors, and actionable remediation items. Track incident trends to identify systemic issues and prioritize reliability improvements.

  • Implement chaos engineering practices to proactively identify failure modes, validate system resilience, and build confidence in recovery procedures. Conduct game days and disaster recovery exercises.

• SRE Process & Principles Implementation

  • Deploy and evolve SRE practices across the organization by establishing core SRE principles, frameworks, and methodologies. Define and implement service reliability practices, including Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets, to balance innovation velocity with system reliability.

  • Manage Error Budgets as a mechanism for making data-driven decisions about feature velocity vs. reliability. Track, report, and enforce error budget policies, facilitating conversations between engineering and product teams about risk tolerance and release decisions.

• Reliability Engineering & Infrastructure

  • Reduce toil through automation by identifying repetitive operational work and systematically eliminating it through infrastructure-as-code, automation frameworks, and intelligent tooling. Measure and track toil reduction efforts, aiming to keep toil below 50% of team time.

  • Implement capacity planning processes that ensure systems have adequate headroom to meet SLOs during peak traffic, unexpected load spikes, and degraded states. Develop predictive models and automated scaling mechanisms.

• Observability, Monitoring & Reporting

  • Build comprehensive observability systems that provide deep visibility into service health, performance, and user experience. Implement monitoring strategies based on the Four Golden Signals (latency, traffic, errors, saturation) and USE/RED methodologies.

  • Create SRE dashboards and reporting mechanisms that provide real-time visibility into SLO compliance, error budget consumption, and system reliability metrics. Develop executive-level reporting on reliability trends, incident impact, and improvement initiatives.

  • Establish alerting strategies that are actionable, symptom-based, and aligned with SLOs. Reduce alert fatigue by tuning thresholds and eliminating noise while ensuring critical issues trigger appropriate responses.

• Collaboration and Leadership

  • Partner with development teams to implement reliability from the design phase using SRE principles. Conduct design reviews focused on failure modes, scalability, observability, and operational concerns. Guide teams in building services that meet SLO requirements.

  • Collaborate through code reviews and design reviews, ensuring infrastructure-as-code, automation scripts, and reliability improvements follow best practices, are well-documented, and maintain high-quality standards.

  • Manage project priorities using error budgets as a decision-making framework. Leverage agile methodologies while ensuring reliability work gets appropriate prioritization alongside feature development.

• Operational Excellence & Continuous Improvement

  • Identify and eliminate performance bottlenecks through detailed analysis of metrics, traces, and profiles. Optimize system resources, tune configurations, and implement auto-scaling to ensure SLO compliance during varying load conditions.

  • Drive continuous improvement through SRE feedback loops by analyzing SLO violations, incident trends, and toil metrics to identify systemic improvements. Champion the reliability roadmap and advocate for technical debt reduction.

  • Maintain a culture of documentation and knowledge sharing by creating comprehensive runbooks, operational guides, system architecture documentation, and disaster recovery procedures. Ensure operational knowledge is distributed across the team.

  • Track and report on SRE metrics, including SLO compliance rates, error budget consumption, mean time to detection (MTTD), mean time to resolution (MTTR), toil percentage, and reliability improvement velocity.

• On-call & reliability

  • Participate in a 12x7 on-call rotation and be available to work with global teams in the event of critical outages

We’re excited if you have:

• Preferably 8+ years of experience in DevOps/SRE roles, with demonstrated expertise in implementing SRE principles, SLO/SLI frameworks, and error budget policies in production environments.

• Deep experience with observability and monitoring platforms such as Prometheus, Grafana, Datadog, New Relic, or equivalent, including experience building custom dashboards, alerts, and SLO-based monitoring.

• Strong background in incident management, including experience as an Incident Commander, conducting blameless postmortems, and implementing systematic reliability improvements based on incident learnings.

• Strong understanding of distributed systems and reliability engineering, including failure modes, fault tolerance patterns, circuit breakers, bulkheads, rate limiting, and graceful degradation strategies.

• Experience with a number of the following: Kubernetes, Docker, Service Mesh such as Istio, Envoy, Linkerd, Solo & ECS

• Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages

• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation

• Experience with CI/CD automation, including GitLab pipelines and other related tools.

• Strong hands-on experience with cloud platforms such as AWS, GCP or Azure

• Proven track record of implementing scalable, high-performance infrastructure solutions in fast-paced, dynamic environments

• Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment

• Self-driven and detail-oriented with the ability to understand complex distributed systems and identify reliability risks proactively.

• Certifications in relevant technologies, such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP), are preferred

• BS Degree in Computer Science or Equivalent.

#LI-SK8

Role Overview

We are seeking a Senior NetSuite Engineer to serve as a technical and functional owner of NetSuite, with deep expertise across Order-to-Cash (O2C), Record-to-Report (R2R), and core accounting processes. This role will partner closely with Finance, Accounting, Revenue Operations, Tax, and IT to design, build, and scale NetSuite solutions that enable accurate financial reporting, operational efficiency, and compliance.

The ideal candidate combines strong accounting domain knowledge with hands-on NetSuite configuration and development expertise, and has experience supporting complex revenue models, multi-entity environments, and close automation.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

NetSuite Ownership & Solution Design

• Act as a senior technical and functional lead for NetSuite, owning design decisions and best practices across O2C and R2R
• Translate business requirements into scalable NetSuite solutions using native configuration and custom development where required
• Lead NetSuite architecture decisions across subsidiaries, accounting books, and integrations

Order-to-Cash (O2C)

• Own NetSuite support and enhancements for
• Quotes → Sales Orders → Billing → Revenue Recognition → Cash Application
• Configure and optimize
• Billing schedules, invoice automation, and credit memo workflows
• Revenue Recognition including SSP, fair value pricing, and rev rec rules
• Multi-element arrangements, usage-based billing, subscriptions, and amendments
• Partner with Sales Ops and RevOps on
• Salesforce → NetSuite integrations
• Deal structure validation and downstream accounting impacts
• Reduce manual effort, billing errors, and revenue leakage through automation and controls.

Record-to-Report (R2R) & Accounting

• Own NetSuite processes supporting
• General Ledger, AP, AR, Fixed Assets, Intercompany, and Consolidations
• Design and enhance
• Month-end and quarter-end close workflows
• Journal entry automation and approvals
• Account reconciliations and variance analysis support
• Support multi-entity, multi-currency, and multi-book accounting environments
• Ensure alignment with GAAP/IFRS requirements, SOX controls, and audit readiness

Customization & Development

• Develop and maintain
• SuiteScript (1.0 / 2.x), SuiteFlow workflows, SuiteBuilder customizations
• Saved searches, dashboards, KPIs, and financial reports
• Build robust approval workflows, validations, and exception handling
• Optimize system performance and reduce technical debt

Integrations & Data Management

• Own and support integrations between NetSuite and
• Salesforce, billing platforms, payment processors, banks, tax engines, and data warehouses
• Partner with integration teams to ensure
• Data accuracy, idempotency, and error handling
• Lead data migrations, transformations, and historical data loads

Controls, Compliance & Audit

• Design and maintain SOX-compliant controls within NetSuite
• Support internal and external audits by
• Providing system documentation
• Explaining configurations and accounting logic
• Ensure strong role-based access controls and segregation of duties

Stakeholder Partnership & Leadership

• Serve as a trusted advisor to
• Accounting, FP&A, RevOps, Tax, and Finance leadership
• Lead NetSuite initiatives including
• New module rollouts
• Re-implementations or major upgrades
• Mentor junior NetSuite administrators and engineers
• Create and maintain system documentation and runbooks.

Required Qualifications 

• 7–10 years of experience with NetSuite ERP environments
• Strong hands-on experience supporting O2C and R2R processes
• Experience in SaaS, subscription, or usage-based revenue models strongly preferred
• Proven experience supporting month-end close and revenue accounting teams

Technical Skills

• Expert in: NetSuite GL, AR, AP, Revenue Management, and Billing
• SuiteScript (2.x preferred), SuiteFlow, and Saved Searches
• Strong experience with:
• Revenue Recognition (ASC 606)
• Multi-entity and intercompany accounting
• NetSuite integrations and data imports
• Concur, Coupa and other financial systems

• Working understanding of:
• GAAP accounting principles
• Revenue recognition and deferred revenue
• Financial close and reporting processes
• Ability to connect system design decisions to downstream accounting and reporting impacts

Soft Skills

• Excellent communication skills; able to bridge technical and accounting audiences
• Strong problem-solving mindset with attention to detail
• Comfortable operating in fast-paced, ambiguous environments
• Ability to lead initiatives independently and influence without authority

Preferred Qualifications

• NetSuite certifications (Administrator, ERP Consultant, SuiteCloud Developer)
• Experience with
• SOX-compliant environments
• Pre-IPO or public company finance systems
• Global tax engines (Avalara, Vertex)
• Prior experience leading a NetSuite re-implementation or major transformation

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Job Description

Position Summary:

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems Manager/Sr. Manager and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

Job Description

Position Summary:

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems Manager/Sr. Manager and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

About the role:

We are looking for a highly skilled Senior Systems Administrator with deep expertise in collaboration and productivity platforms. This role is all about technical depth and ownership — architecting reliable systems, solving the toughest problems, digging into logs, writing automation, and owning the stability and performance of Slack, Google Workspace, Zoom, Jira, and Office 365. You'll serve as a senior technical authority and escalation point, a trusted partner who thrives on solving what others can't, and an engineer who designs smarter, scalable ways to keep systems running seamlessly to drive employee productivity across the organization.

What You'll do: 

• Serve as the final escalation point for complex incidents/requests across Slack, GSuite (Google Workspace), Zoom, ProofPoint, Jira, and Office 365.
• Lead deep technical troubleshooting at the application, integration, and infrastructure layers — including API calls, logs, and network dependencies.
• Configure, optimize, and maintain these platforms for performance, security, and scalability.
• Write and maintain automation scripts (PowerShell, Python, or similar) for repetitive tasks, reporting, and integrations.
• Diagnose and resolve authentication/SSO/MFA issues (Mainly Okta, some Microsoft AD).
• Analyze system and application logs to pinpoint root causes and prevent recurrence.
• Build and maintain integrations between enterprise tools (e.g., Slack bots, Jira workflows, Zoom add-ons, Office 365 connectors), ensuring reliability and security.
• Drive and/or otherwise assist with SaaS application deployments, upgrades, and migrations.
• Manage vendor relationships, driving accountability on critical issues and providing feedback to influence product roadmaps where appropriate.
• Document troubleshooting processes, scripts, and technical solutions for knowledge sharing.

What you bring:

• 8+ years of progressive experience in systems engineering, SaaS administration, or platform engineering, with a demonstrated track record of senior-level technical ownership.

Expert-level experience with Slack admin console, GSuite (Google Workspace), Zoom admin portal, Jira administration, ProofPoint, and Office 365 tenant management.Strong expertise in identity and access management, including SSO integrations, MFA, and directory services (Okta).Advanced scripting and automation skills in PowerShell, Python, or comparable languages, with experience building reusable tools and integrations.Proven ability to debug APIs and integrations between enterprise SaaS platforms.Fluency with log analysis platforms, monitoring dashboards, and observability tooling.Strong analytical and troubleshooting mindset — proven track record of resolving “unsolvable” issues.
Very strong ‘can-do’ attitude with a strong desire to partner with the Engineering and Security teams that we work with every day. 

Nice to have:

• Experience in a SaaS, startup, or high-growth tech environment.
• Familiarity with device management platforms (Intune, Jamf).
• Knowledge of security/compliance frameworks (SOC2, ISO27001, HIPAA).
• Experience with automation and/or AI platforms.

#LI-SG2

#LI-Hybrid

• Workday Master Integration: Leverage our existing Workday-Okta integration to build advanced downstream automation for granular lifecycle events (conversions, international transfers, and rapid offboarding).
• Expert Workflow Design: Architect and maintain mission-critical Okta Workflows to automate Slack channel provisioning, Google Workspace delegation, and Jira project access.
• AI & Bot Innovation: Design and deploy AI-powered bots (Slack/Jira integrations) that allow for natural language access requests and automated troubleshooting of identity issues.

• Unified Endpoint Management: Integrate Microsoft Intune (Windows/Android) and Jamf (macOS/iOS) with Okta to enforce Device Trust and Passwordless authentication.
• Session Security: Implement and manage Okta Universal Logout and session revocation strategies to ensure immediate access termination across all SaaS apps during security incidents.
• Conditional Access: Design policies that ensure only managed, compliant devices can access sensitive corporate data.

• Advanced Logging: Use Okta Expression Language and advanced System Log queries to proactively identify authentication failures or security anomalies.
• Log Analysis: Utilize API-based log streaming to create dashboards that monitor integration health and user adoption metrics.

• The Okta Veteran: 6+ years of dedicated experience with Okta and Okta Workflows. You should be comfortable with advanced workflow logic (API Connectors, Custom Functions, and Error Handling).
• The Device Specialist: Deep hands-on experience with MDM solutions (Intune and Jamf) and how they exchange signals with Identity Providers (IdP).
• The Workflow Automation Power User: Expert at leveraging Workday RaaS (Reports-as-a-Service) and Business Process (BP) events as triggers for complex Okta Workflows. You can parse nested JSON payloads from Workday to drive sophisticated logic for role changes, legal entity transfers, and high-risk terminations with zero manual intervention.
• The Troubleshooter: Expertise in running complex Okta queries and interpreting Syslog data to solve "needle in a haystack" integration issues.
• The Modern Scripter: Proficiency in Python, PowerShell, or JavaScript to fill the gaps where out-of-the-box connectors end.
• The Innovator: A portfolio or history of building automation, bots, or custom tools that improved the employee experience.

#LI-SG2

#LI-Hybrid

Description

We are seeking a ServiceNow ITAM Developer to join our ServiceNow Platform Team. This role is a key driver in our mission to manage the full lifecycle, compliance, and financial impact of our global technology footprint. You will serve as the technical SME for Software Asset Management (SAM) and Hardware Asset Management (HAM), ensuring our platform delivers an accurate, real-time view of asset visibility and cloud consumption.

This is a highly collaborative and integrated role. You will work closely with our SAM Managers to translate complex asset management business processes into technical solutions that identify and capture cost-saving opportunities. You will manage a sophisticated ecosystem that connects financial data from Workday and NetSuite, procurement data from Coupa, and endpoint data from JAMF and Intune. Your expertise will bridge the gap between technical data modeling and strategic business outcomes.

Responsibilities

• Lead technical delivery for ServiceNow SAM and HAM, focusing on the Content Library, Normalization engines, and Reconciliation processes.
• Partner with business stakeholders to analyze asset management business processes and implement automated workflows that drive license reclamation and cost-avoidance strategies.
• Oversee and troubleshoot complex integrations with core systems, including Coupa, Okta, JAMF, and Intune, ensuring data flow is consistent and accurate.
• Build, configure, and maintain integrations with SaaS connectors (e.g., Salesforce, Workday, Adobe) and develop custom integrations for unique software vendors using IntegrationHub.
• Build and maintain automated workflows for the hardware lifecycle, following Common Service Data Model (CSDM) best practices to keep the Asset and CI tables in sync.
• Implement HAM Pro features like Hardware Model Normalization, Mobile Asset Tracking, and Asset Inventory Audit workflows.
• Manage Cloud Cost Management (CCM) workflows to provide visibility and optimization for AWS and GCP spend.
• Manage Software Spend Detection by integrating financial data from Workday and NetSuite to identify tail spend and shadow IT.
• Design advanced dashboards and Performance Analytics widgets to report on compliance, cloud savings, and hardware refresh cycles for executive leadership.

Requirements

• 3-5 years of experience as a ServiceNow Developer, with at least 2 years of deep focus on SAM and HAM.
• ServiceNow Certified System Administrator (CSA) is required; CIS–SAM or CIS–HAM is highly preferred.
• Strong understanding of ITAM business processes (e.g., procurement, deployment, harvesting, and disposal) and how they translate into platform configuration.
• Expertise in the ServiceNow SAM data model and its relationship with the CMDB and CSDM, maintaining architectural integrity across Software Models, Entitlements, and Discovery Models
• Proven experience with Cloud Cost Management/Optimization for AWS and GCP.
• Hands-on experience building both Out-of-the-Box SaaS connectors and custom integrations using REST/JSON and IntegrationHub.
• Technical proficiency in ServiceNow scripting, including JavaScript, GlideRecord, Flow Designer, and Scheduled Jobs.
• Familiarity with discovery tools like ServiceNow Discovery, JAMF, and Intune, and their role in the normalization process.
• Ability to troubleshoot complex normalization and reconciliation issues by analyzing raw discovery data vs. library content.

#Hybrid_Bengaluru

#LI_Linkedin P24872_3391844

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

Overview of Role

The IT Service Desk L3 Engineer is a senior-level technical role responsible for providing the highest level of internal support and acting as the final escalation point for the IT Service Desk. This individual will lead complex project implementations, architect secure identity solutions, and ensure the stability of core infrastructure services. The L3 Engineer works closely with IT leadership to define technical standards, automate workflows, and maintain a high-security posture across all platforms.

Responsibilities

• Serve as the primary escalation point for complex technical issues from L1 and L2 engineers, ensuring timely resolution and adherence to SLAs.
• Architect, implement, and manage enterprise-grade SSO and Identity Provider (IDP) solutions.
• Manage and optimize Google Workspace and Administration at an expert level, including advanced security configurations and audit logging.
• Serve as the Subject Matter Expert (SME) for the Atlassian suite, specifically Jira Service Management, to streamline IT and business workflows.
• Enforce email security standards by configuring and monitoring SPF, DKIM, and DMARC protocols.
• Automate user lifecycle management through SCIM, JIT, and other advanced provisioning protocols.
• Oversee global Mac OS device management using advanced MDM tools and hardware asset management protocols.
• Manage complex storage infrastructure including iSCSI, NFS, and SFTP environments.
• Conduct Problem Management to identify root causes of recurring incidents and implement long-term preventative measures.
• Lead technical documentation efforts, creating architectural diagrams and high-level knowledge base articles.

Key Skillsets

• Identity & Access: Deep expertise in Single Sign-On (SSO) integration and Identity Provider (IDP) solutions (e.g., Okta, Azure AD). Mastery of identity protocols including OAuth 2.0, SAML 2.0, and OpenID Connect. Hands-on experience with automated user provisioning via SCIM and Just-in-Time (JIT) provisioning for user lifecycle management.
• Messaging Security: Expert-level knowledge in configuring, deploying, and troubleshooting email authentication protocols (SPF, DKIM, DMARC) to prevent spoofing and enforce email security policies.
• Infrastructure & Storage: Strong understanding of storage protocols (iSCSI, NFS) for enterprise environments. Experience managing secure file transfer protocols (SFTP) and core networking services (DNS, DHCP) for reliability and performance.
• Collaboration Suites: In-depth and demonstrable expertise in Google Workspace Administration, including advanced security settings, organizational unit (OU) management, audit log analysis, and Chrome Enterprise Management.
• Atlassian Suit: Expert level knowledge in Atlassian products, including designing and managing complex workflows, automation, and reporting within Jira Service Management (JSM), Jira Software, and Confluence to streamline IT operations and project delivery. Specific JSM expertise must include:
• Incident & On-Call Management: Implementing and managing JSM Premium features such as the Operations Center for on-call scheduling with various shifts, rotations, and overrides, full escalation policies, and advanced notifications (SMS, voice calls, Slack) for P1/P2 alerts.
• Platform Administration: Creating new request types and approval workflows based on ITIL principles, and leveraging the JSM/Confluence integration for knowledge base management.
• Integration & Automation: Expert experience with JSM API usage, troubleshooting complex API integrations (including webhooks for real-time data synchronization to external systems like CRM), and developing API scripts for user and data migration.
• Licensing & Cost Reduction: Utilizing Identity Providers (IDPs) (like Rippling/Okta) to reduce Atlassian license spend, manage user access based on organizational needs, and transition license models.
• AI Integration: Implementing Atlassian Rovo and integrating it with the IT Service Desk knowledge base to provide initial assistance and automated responses for incoming tickets.
• Endpoint Management: Proven experience with Enterprise Mac OS and Windows endpoint management, including deployment, patch management, security baselining, and inventory using modern MDM solutions (e.g., Rippling, Jamf, Intune).
• Operating Systems: Advanced troubleshooting and scripting skills for Mac OS and Windows operating systems.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7–10+ years of experience in IT support, system administration, or infrastructure engineering.
• Advanced certifications such as Professional Google Workspace Administrator, GCP Cloud Architect, or Atlassian Certified Professional.
• Proven track record of managing complex identity migrations and enterprise-level MDM deployments.

Salesforce Administrator (CRM & CPQ)

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Salesforce Administrator to join our GTM Delivery team. This role focuses on Salesforce CRM administration and operational support of Salesforce CPQ, helping maintain and enhance the platform that supports Five9’s global go to market operations.Salesforce serves as the system of record for customer, opportunity, and quoting processes and integrates with adjacent enterprise systems including billing, contract lifecycle management, and analytics platforms. The Salesforce Administrator will work as part of a broader delivery team to ensure platform stability, support business workflows, resolve operational issues, and contribute to ongoing platform improvements for teams across Sales, Customer Success and Revenue Operations.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong Salesforce systems background, and the ability to work cross-functionally with go to market teams.

Key Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
• Support GTM teams by troubleshooting CRM issues and resolving operational requests.
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
• Maintain data integrity and governance across Salesforce CRM and CPQ environments.
• Support Salesforce platform releases, testing activities, and configuration deployments.
• Document Salesforce configurations, processes, and best practices to support long term platform governance.
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
• Experience supporting Sales or Revenue Operations teams and CRM business processes.
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent communication skills and the ability to collaborate with cross functional stakeholders.
• Ability to manage multiple priorities in a fast paced environment.

Why You’ll Love This Role:

• You will play a key role in supporting the systems that power our global go to market organization.
• This role provides the opportunity to work at the center of our revenue technology stack, including Salesforce CRM and Salesforce CPQ.
• You will collaborate with cross functional teams across Sales, Revenue Operations, Finance, and IT while helping improve the systems and processes that enable the company to scale.
• If you enjoy solving complex operational problems and building scalable CRM solutions, this role offers strong impact and growth opportunities.

Overview of Role

The MicroStrategy Administrator will be responsible for the installation, configuration, maintenance, and support of the MicroStrategy platform. They will work with a variety of MicroStrategy products and will leverage their python, SQL, and automation skills to monitor, maintain, and improve MIcroStrategy environments. This role requires collaborating with clients and analysts to identify optimal technical solutions, utilizing and improving established processes, and collaborating on the Managed Solutions team.

Responsibilities

• Implementing and managing security roles, access controls, and authentication mechanisms within MicroStrategy to ensure data security and compliance with organizational policies.
• Manage user access and permissions
• Work with clients and analysts to gather requirements and design solutions
• Provide technical support to MicroStrategy users, troubleshooting issues, and answering questions related to report development, data access, and platform functionality 
• Stay up-to-date on the latest MicroStrategy features and best practices
• Create and maintain comprehensive documentation of the MicroStrategy environment, including system architecture, configurations, and troubleshooting guides
• Proven experience in dashboard development, report building, object development, and maintenance
• Develop workflows to automate administrative functions utilizing tools such as Python, MicroStrategy’s Rest API, Command Manager and System Manager. 
• Monitor system performance, identifying bottlenecks, and optimizing system resources (CPU, memory, disk space) to ensure efficient operation and scalability. This may involve query optimization, caching strategies, and load balancing.
• You are motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with us and truly make a difference.
• Strong experience in CI/CD and Git-based version control (Bitbucket – push/pull, branching), along with JIRA and Confluence.
• Experience with MicroStrategy Administrative Functions is required!

Qualifications

• At least 3-5 years of experience working with the MicroStrategy Analytics Platform in an administrative capacity. 
• Strong familiarity with the differences in administrative process between self-hosted and Managed Cloud Environments (MCE). 
• Strong understanding of MicroStrategy architecture and components.
• Experience with MicroStrategy installation, configuration, and administration
• Experience with performance tuning and troubleshooting
• Experience managing environments with heavy utilization of intelligence cubes and high volumes of subscriptions.
• Experience utilizing MicroStrategy Workstation, understanding the differences in capabilities between Workstation and Developer application capabilities. 
• Experience building automation solutions utilizing Python and MicroStrategy’s Rest API.
• Strong proficiency in SQL, including advanced query writing and performance optimization
• Strong Experience utilizing System Manager and Command Manager applications.
• Bachelor's degree in Computer Science or related field or equivalent experience.
• Working knowledge or Hands-on experience of BI/reporting tools (Tableau, Power BI, Looker Studio) is desirable and will be viewed as an added advantage.
• Experience or familiarity with Google BigQuery is a plus.
• Experience with security and user management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and own deliverables end-to-end.
• A Bachelor’s degree in Computer Science, Computer Engineering, or related or equivalent work experience required.

Overview of Role

We are seeking a highly skilled Systems Administrator to join our Managed Services team. This role is critical in maintaining the security, stability, and automation of a complex hybrid environment. You will be the primary guardian of our customer’s infrastructure, ensuring all Windows and Linux assets are patched, secure, and deployed using modern Infrastructure as Code (IaC) methodologies.

Core Responsibilities

1. Patch & Vulnerability Management

• Cross-Platform Administration: Manage the end-to-end patching lifecycle for both Linux (RHEL/Ubuntu/CentOS) and Windows Server environments.
• Vulnerability Remediation: Analyze scan results from tools (e.g., Nessus, Qualys, or Rapid7), prioritize risks based on criticality, and execute remediation plans.
• Compliance Reporting: Maintain detailed records of patching cycles and vulnerability status to meet strict Managed Services SLAs and audit requirements.

2. GCP Infrastructure Administration

• Cloud Operations: Provision, configure, and maintain resources within Google Cloud Platform (GCP), including Compute Engine, VPCs, IAM, and Cloud Storage.
• Cost & Performance Optimization: Monitor cloud health and implement scaling policies to ensure cost-efficiency and high availability.

3. Automation & Image Management

• Infrastructure as Code: Utilize Ansible to automate repetitive tasks, configuration management, and complex application deployments.
• Immutable Infrastructure: Develop and maintain automated machine image builds (Golden Images) using Packer for multi-cloud and on-premise consistency.

Technical Qualifications

Soft Skills & Managed Services Context

• SLA Driven: Ability to work under pressure to meet "Time-to-Patch" deadlines.
• Customer Centric: Excellent communication skills for explaining technical risks and maintenance windows to stakeholders.
• Detail Oriented: Meticulous documentation habits for change management and standard operating procedures (SOPs).

RESPONSIBILITIES

• Full understanding of virtual servers and operating systems, block, file, and object storage, and data protection
• Full knowledge to install and configure high availability compute solutions supporting business critical functions
• Understands how the whole picture aligns to overall Ensono strategy
• Understanding of multiple scripting languages to develop solutions for automation and reporting
• Work in a team to design computer system configurations
• Design and document procedures to apply operating systems patches, code and firmware updates to systems infrastructure
• Participate in primary design meetings for Client disaster recovery planning
• Proficiency in Operating system installation procedure
• Implement storage and data protection configurations
• Research system vulnerabilities and provide documentation for future use implementing corrective actions as required
• Develop guidelines and procedures for systems management including process and efficiency improvements
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Prepare periodic reports related to capacity and utilization
• Design and implement advanced network configurations within the virtual server configuration

QUALIFICATIONS

• Bachelor’s degree and a minimum of 8+ years of related experience or a Master's degree with 6 years of experience; or equivalent work experience
• Operating SystemsWindows 5+ years hands on administration of Windows OS environments and/or
• VMware 5+ years hands on administration of VMware environments and/or
• Linux 5+ years hands on administration with RHEL or other Linux environments
• Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Results oriented team player who will work towards meeting team commitments
• Experience with system configuration automation (Scripting with Pearl/Python/Bash or DevOps tools like Chef/Puppet)
• Ability to mentor technical operations staff in appropriate technologies, as needed
• Understanding of the competitive landscape from both business and technical perspective is a plus
• AWS experience in designing, provisioning, monitoring and managing the environment is a big plus
• AWS Certifications such as SysOps Administrator Associate, Solutions Architect Associate and Professional ITIL Foundations Certified is a plus
• Preferred certifications: Microsoft Certified IT Professional ﴾MCITP﴿ / Microsoft Certified Systems Engineer (MCSE) / Microsoft Certified Systems Administrator (MCSA) / Microsoft Certified Professional (MCP) / VMware Certified Professional – VCP / Red Hat Certified Engineer
• Experience with DevOps and Agile frameworks is a plus

TRAVEL:

up to 15%

What you'll do

• Meeting with business stakeholders and translating functional requirements into technical requirements.
• Ensuring the quality, consistency and efficiency of all Salesforce activities including: general administration, data validity, reporting, support, maintenance, and improvement of the Salesforce platform.
• Re-engineer existing processes or build new processes to support the growth of the company.
• Implement/integrate/help manage third party applications as necessary.
• Design and develop technical solutions in Salesforce, extensive experience with customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, SOQL, and declarative platform tools (Process Builder, Lightning flows, Lightning App Builder, etc.)
• Maintain Salesforce Data Integrity.
• Design and build high-performance, reusable and reliable apex code with best practices.
• Web Services development with the Salesforce API (REST/SOAP/Meta Data, etc.) 
• Prepare technical specifications, detailed design documents, and developing test cases.
• Partner closely with the QA team during the build, test and UAT cycle to ensure build quality.
• Follow SDLC processes and tools, Iterative Design & Prototyping (Agile)

What you'll bring

• 5+ years of Salesforce development experience with Salesforce administration, Apex, Visualforce, triggers, batch Apex, Salesforce APIs, configuring Salesforce using workflows, validation rules  and lightning flows.
• Must have Salesforce administration skills like creating objects, fields, page layouts, lightning layouts, workflows, lightning flows, Email templates, data loader.
• Experience with Salesforce development using Lightning Framework, Apex.
• Experience with AURA and Lightning Web Component development.
• Experience with web technologies including HTML, XML, CSS and JavaScript.
• Experience writing SOQL and SOSL queries.
• Experience with Salesforce CPQ, a plus.
• Experience implementing Salesforce with other applications using SOAP, REST, BULK APIs.
• Good understanding of Salesforce CRM governor limits with an ability to optimize code to respect those limits.
• Experience in working with CD/CI DevOps tools.
• Working knowledge in SDLC process (Waterfall and Agile) , Agile Scrum Methodology experience (Preferred).
• Experience and desire to work in a multi-region global delivery environment
• Strong problem solving and troubleshooting skills.

Certifications

• Salesforce Certified Administrator (Required).
• Salesforce Platform Developer I (Required).
• Salesforce Platform App Builder (Required).
• Salesforce Platform Developer II (Preferred).
• Salesforce Certified Advanced Administrator (Preferred).

#LI-VG1
#LI-Hybrid

Product Adoption SMEs at Netskope are responsible for leading the following activities for their respective product areas. This role will focus on the inline security products of Netskope (CASB, SWG, and Client)

• Acting as the Subject Matter Expert (SME) for Inline Cloud Access Security Broker (CASB), Secure Web Gateway (SWG), and Netskope Client product areas.
• Providing Tier-3 level technical assistance to the Customer success (CS) organization (TCSMs and TAMs) regarding product of expertise.
• Leading enablement for frontline teams on inline fundamentals and advanced deployment scenarios.
• Acting as a Feature Design Advisor, translating real-world networking challenges into engineering requirements.

Qualifications:

• Previous experience as a solution architect, consultant, technical marketing engineer or system administrator building, architecting or deploying security solutions
• Previous experience building test labs and reverse engineering product functionality expected behavior.
• Proven track record using it to help drive adoption of products for customers
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Proven experience working with customers and partners in successful design, deployment and adoptions of products and solutions
• Proven hands-on experience with information security solutions such as CASB, Secure Web Gateway, NGFW, SIEMs, SAML/SSO, and clients.
• Strong knowledge of LDAP, Active Directory, SAML, SSO, RBAC
• Strong knowledge of Security Architecture, Design and Operations
• Knowledge of security and cryptography
• Prior experience in early stage startups
• Self-starter that can work independently and exercise judgment on a regular basis with minimal oversight along with a 'can do' attitude with a willingness to take a hands-on approach
• Strong communication (written and verbal) and presentation skills, both internally and externally
• Strong problem-solving skills
• Must be willing and able to travel occasionally 
• Relevant Bachelor's degree; preference for computer science or related degrees

Responsibilities :

• Customer-facing:
• Participate in customer engagements (cadence calls, escalations, etc.) providing subject matter expertise when needed.
• Lead and participate in customer webinars and office hour sessions.
• Create content and knowledge base articles to help enable internal employees and customers.
• Participate in technical customer advisory board meetings.

Netskope internal:

• Be the go-to contact for the Customer Experience team for questions about best practices in assigned solution areas. 
• Maintain a regular communication cadence with Engineering, Platform Engineering, and Product Management of the product area(s); 
• maintain a list of key supportability requests and feedback from the team for the product area.
• Participate in internal PRD, design document and TOI reviews for each feature in the product area.
• Have a detailed understanding of the upcoming product roadmap and flag the impact on existing customers.
• Create, maintain, and deliver best practices content (including workshops) for the assigned solution/s based on team feedback and peer reviews.
• Represent CX in all Global Virtual Team for assigned product area(s), and share key learnings with the CX team in a structured format.
• Routinely train the CX team as best practices evolve, and share it during internal training sessions to ensure that that content is available.
• Continuously evaluate the efficacy of available documentation for the assigned solution areas, and work with the techpubs team to improve documentation based on team feedback

Senior Certinia Professional Services (PSA) Cloud Administrator – India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

To support our continued growth, we are seeking a Senior Certinia PSA Cloud Administrator to join our Business Technology Applications Delivery team. This senior role will be the technical owner and primary hands‑on admin for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).

The ideal candidate combines deep solution mindset with advanced PSA Administration skills and Salesforce Admin skills and has a strong track record building scalable solutions for high‑growth SaaS organizations.

 Key Responsibilities

• Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.
• Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
• Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards.
• Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
• Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution.
• Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.
• Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).
• Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.
• Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.

• Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.
• Support UAT and change management activities for features and processes implemented.

Key Requirements:

• Bachelor’s/master’s degree in computer science, Information Science, or related technical field (or equivalent experience).
• 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles.
• 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
• PSA System Administration certification is required.
• Salesforce Advanced Admin certification required.
• Lead solution design and development across Salesforce and Certinia PS Cloud
• Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
• Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
• Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
• Experience working in Agile or iterative delivery environments is preferred.
• PSA implementation experience is preferred.

Why You’ll Love This Role:

• You’ll be the senior authority for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business.
• You’ll own both solution and hands‑on delivery, leading key design decisions while still writing the critical pieces of code and integration logic.
• You’ll collaborate with senior leaders across Professional Services, Success, and RevOps, with clear visibility into how your work impacts margins, utilization, and customer outcomes.

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is looking for Network Operations Center (NOC) Administrators who is passionate about Network Operations Surveillance.

This is a full-time, in-office position based in Rockstar’s large game development studio in Bangalore, India. 

WHAT WE DO

• The Rockstar Games NOC team monitors our games' enterprise and online infrastructures.
• We surveil multiple networks and systems across several Information Technology (IT) environments.
• We handle complex technical problems and are in constant communication with staff at all levels to ensure notification and resolution.
  

RESPONSIBILITIES

• Support 24x7 coverage in rotational shifts, recording and reacting to system events as per procedures.
• Investigate, troubleshoot, and resolve network and infrastructure issues via pre-defined runbooks, bringing up to Engineering staff as needed.
• Resolve incident severity and criticality, taking actions to restore service and adhering to communications structure.
• Serve as central point for health status updates, moderating technical bridges and performing root cause analysis for corrective actions.
• Protect players' experience by applying initiative and good judgment, adhering to incident management tools.
• Analyze system events for metrics collection, archiving, and process improvement with team leads.
• Lead and perform duties as assigned, including playing GTA Online/RDR Online to support development.
• Offer documentation recommendations, update runbooks, and ensure continuous process improvement.

REQUIREMENTS

• Bachelor’s degree in computer science or equivalent experience including 2+ years in Information Technology Services and/or 24x7 NOC role.
• Familiarity with SDLC, bug tracking, and servicing requests in multi-team environments, with strong troubleshooting skills.
• Ability to work independently, with issue resolution skills, and a passion for accuracy and timeliness.
• Outstanding communication and interpersonal skills, with detailed understanding of monitoring and reporting tools.
• Good knowledge of TCP/IP networks, computer operating systems, databases, network topology and incident management.
• Adaptable and flexible, able to quickly adjust to changing priorities and new challenges.
• Experience on Excel, Visual Basic Instinct, Power BI skills to work on data management and dashboards creation.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Experience in supporting large online / cloud environments.
• Hands-on experience in Windows/Linux server configuration, administration, and/or monitoring.
• Familiar with monitoring and support tools such as: Grafana, Solar Winds, Influx DB, Check_MK, AppDynamics, Splunk, and New Relic.
• Knowledge of networking concepts. 

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.  

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

#LI-RN

About The Role

Cerebras Systems is a pioneer in large-scale AI Supercomputers. These multi-exaflop supercomputers are deployed in some of the biggest datacenters. These supercomputers are built using our Wafer-Scale Cluster technology - a cluster of several Wafer Scale Engine (WSE) chips. The Cluster engineering team is responsible for delivering software that are all-things related to cluster.

Responsibilities

• Automate bare-metal configuration of networking, OS, and application software in large clusters of Cerebras WSE, servers, and switches.
• Additional push button workflows for cluster upgrades, downgrades, and security patching with key metrics to minimize downtime on clusters.
• An orchestration and scheduler system for resource allocation, job submission C placements for a multi-user environment on a cluster.
• Seamless support for both on-premise and cloud mode deployment and operations.
• A robust system for monitoring, detecting and handling failures for a variety of resources on the clusters (including High Availability of clusters).
• Broad cluster and job monitoring and visualization capabilities, along with alerting systems.
• User facing tools to monitor the status of jobs and collect metrics.
• Administrator facing tools to manage and operate large clusters.

Skills & Qualifications

• Strong track record of software architecture, system design and development.
• Strong track record of development in distributed cluster.
• Strong understanding of Kubernetes (K8s) software ecosystem, Prometheus and Grafana.
• Strong development skills in GoLang, Python, bash.
• Strong debugging skills with distributed systems.
• Strong skill to develop tests for the new features and regress old features.

Position Overview

We are looking for a Senior Software Engineer to enhance the performance, reliability, and maintainability of our cutting-edge robotics systems in deployment. You will design, implement, and maintain software systems for deployment in real-world robotic products. This role involves leading discussions and collaborating with machine learning, deployment, test, and security engineers to ensure seamless integration of our machine learning models into practical applications. You will also define technical roadmaps and drive product and system architecture direction.

Responsibilities

• Architect, build, and maintain deployment software infrastructure and back-end services (e.g., model training infrastructure, AI developer tools, metrics dashboards).
• Lead teams to develop reliable software systems with robust testing, metrics, and logging mechanisms.
• Write and review code, develop documentation, create capacity plans, and debug on robot hardware.
• Collaborate with cross-functional teams to define technical roadmaps and drive the direction of product and system architecture.
• Share an on-call rotation with the engineering team to ensure system reliability and quick issue resolution.

Preferred Qualifications

• BS, MS or higher degree in Computer Science, Robotics, Engineering or a related field, or equivalent practical experience.
• Minimum of 3 years of industry experience.
• Proficiency developing higher-level languages (e.g. Python, C++, or Java).
• Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems, and messaging systems.
• Knowledge of Linux OS fundamentals, memory management, and kernel.
• Experience learning software, frameworks, and APIs.
• Experience with enterprise security.
• Previous extensive work experience as a: Systems Engineer, Software Engineer, DevOps Engineer, Network Engineer, Systems Administrator, Linux Administrator, Database Administrator, Site Reliability Engineer (SRE), or similar.

Position Overview

The Senior Accountant will serve as a key accounting resource within Skild AI’s finance function. This is a hands-on, full-cycle accounting role requiring ownership of day-to-day accounting operations, including accounts payable, accounts receivable, invoicing, collections, payroll accounting, and general ledger management.

You will be responsible for preparing journal entries, performing reconciliations, supporting month-end and year-end close, and ensuring financial records are accurate and audit-ready. The ideal candidate is highly detail-oriented, operates independently, and collaborates effectively across teams and time zones.

Responsibilities

• Own full-cycle accounting operations for the India subsidiary, including Accounts Payable, Accounts Receivable, General Ledger, and payroll accounting in QuickBooks
• Process vendor invoices end-to-end (coding, approvals, payment execution), maintain vendor master data, reconcile vendor statements, and manage weekly payment runs in compliance with company policies
• Generate and issue customer invoices per contractual terms, apply cash receipts, maintain the AR subledger, reconcile AR aging weekly, and proactively manage collections and escalations
• Coordinate with the US Controller on revenue recognition under ASC 606 and ensure accurate contract documentation and billing records
• Monitor key working capital metrics (e.g., AR aging, DSO) and escalate trends or risks to management
• Prepare and post journal entries (accruals, prepayments, depreciation, intercompany transactions) and perform monthly balance sheet reconciliations
• Lead month-end and quarter-end close for the India entity, delivering accurate financials, variance analysis, and reporting to the US Controller and CFO
• Maintain a clean, well-documented, and audit-ready general ledger in accordance with US GAAP and applicable Indian accounting standards
• Process and reconcile monthly payroll entries in coordination with the India payroll provider, ensuring accuracy of statutory deductions, benefits, and accruals (bonus, leave encashment, gratuity)
• Support statutory compliance activities including TDS filings, GST reconciliations, intercompany reconciliations, and coordination with tax advisors
• Support external audits by preparing schedules, documentation, and responding to auditor inquiries
• Serve as QuickBooks administrator for the India entity, maintaining system integrity, chart of accounts, and master records
• Identify and implement process improvements and support system enhancements or migrations as the company scales

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, or Commerce (B.Com / M.Com / CA Inter or equivalent); CA qualification (completed or in progress) preferred
• 5–8 years of hands-on, full-cycle accounting experience, including direct ownership of AP, AR, collections, payroll entries, journal entries, and month-end/year-end close processes
• Strong working knowledge of US GAAP, including revenue recognition (ASC 606), accrual accounting, and financial statement preparation
• Demonstrated proficiency in QuickBooks Online (required), with the ability to manage day-to-day accounting operations within the system
• Experience with intercompany accounting, multi-entity environments, and financial reporting for US-based companies preferred
• Working knowledge of India statutory and payroll compliance requirements (TDS, GST, PF, ESI, Professional Tax)
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, reconciliations, and financial analysis tools)
• Experience supporting audits and maintaining audit-ready documentation
• Exposure to ERP implementations, system migrations, or process improvements preferred
• Strong written and verbal English communication skills, with the ability to collaborate effectively with US-based leadership across time zones
• High attention to detail, strong analytical skills, and a high degree of ownership and accountability

BACK OFFICE OPERATIONS MANAGER

A CAREER WITH POINT72’S BACK OFFICE OPERATIONS TEAM

At Point72, the Back Office Operations team is responsible for the daily reconciliation of all cash balances in Point72’s accounting system to prime brokers on a T+1 basis. The team is responsible for ensuring that all bookings, trade and non-trade related activities are recorded accurately and appropriately. In addition, this team is responsible for reference data maintenance and management.
WHAT YOU’LL DO

• Serve as the founding hire and leader of a newly established reconciliations and operational control function, with full ownership to recruit, develop, and manage a team
• Design and implement a scalable operating model to support a global, fast paced investment organization, including coverage, controls, escalation paths, and service-level standards.
• Own and oversee daily reconciliations; supervise issue investigation and resolution and ensure timely resolution of breaks.
• Establish performance management frameworks, including KPIs, quality metrics, and continuous improvement processes to measure team effectiveness and operational excellence.
• Partner closely with Technology to define requirements, design, test, and deploy system enhancements; improve existing workflows; and build new processes to streamline and automate reconciliations.
• Work closely with prime brokers, custodians, administrators, and other third parties to timely resolve breaks.
• Act as a senior escalation point for complex breaks, working directly with counterparties and internal stakeholders to drive resolution.
• Identify, prioritize, and deliver automation and straight through processing initiatives to improve efficiency, scalability, and control.
• Build strong partnerships across Trading, Compliance, Stock Loan, Legal, Risk, Financial Reporting, Tax, Regulatory Reporting, and Technology to resolve issues and enhance end to end operational outcomes.
• Embed a strong control mindset, ensuring processes meet regulatory, audit, and internal risk management standards.

WHAT’S REQUIRED?

• Bachelor’s degree in finance, Business, Mathematics, or a related field (preferred)
• 15+ years of Operations experience within a hedge fund, asset manager, bank, or fund administrator, including demonstrated leadership and ownership of complex operational functions.
• Strong product knowledge across equities, futures, equity swaps, FX, derivatives, and fixed income instruments.
• Proven experience building, scaling, and managing teams, including hiring, coaching, and performance management.
• Advanced technical aptitude, with the ability to partner effectively with Technology and drive system and process improvements.
• Exceptional problem solving, analytical, and critical thinking skills, with the ability to operate with urgency and sound judgment.
• Strong time management and prioritization skills in a high volume, deadline driven environment.
• Highly detail oriented, proactive, and self directed, with a strong sense of ownership and accountability.
• Hands-on leader capable of operating at different organizational levels
• Excellent written, verbal, and interpersonal communication skills, with the ability to influence across functions and levels.
• Advanced proficiency in Excel and the MS Office Suite.
• Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Health care benefits
• Maternity, Adoption & Related Leave policies
• Generous paternity and family care leave policies
• Employee Assistance Program & Mental wellness programs
• Transportation support
• Tuition assistance

ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview:

We are seeking a highly experienced Jira Administrator to manage and optimize our Jira Cloud environment end-to-end. The ideal candidate will play a critical role in supporting our Engineering and Project Management teams, ensuring Jira is aligned to our operational workflows and strategic objectives. This position will also focus on post-migration enhancements and ongoing configuration improvements.

Responsibilities:

• Serve as the primary Jira Administrator handling full lifecycle administration and support.
• Perform Jira Cloud configuration and customization including:
• Workflows, schemes, custom fields, permissions
• Issue types, automation rules, notification schemes
• Boards, dashboards, filters, project templates
• Work closely with Engineering, Product, and Project Management teams to understand requirements and translate them into effective Jira solutions.
• Manage Jira post-migration enhancements and troubleshooting as needed.
• Integrate Jira with other tools such as Confluence and marketplace apps.
• Maintain user roles, access control, governance, and best practices.
• Perform data analysis, reporting, and Jira cleanup activities to optimize performance.
• Ensure adherence to compliance, security controls, and established process standards.
• Provide Jira training, guidance, and documentation for internal stakeholders.

Requirements:

• Minimum 5+ years hands-on experience as Jira Administrator.
• Strong expertise with Jira Cloud (configuration, customization, automation).
• Experience supporting Agile/DevOps teams (Scrum, Kanban frameworks).
• Knowledge of Jira post-migration support and troubleshooting.
• Understanding of integrations with Confluence, Bitbucket, or similar tools.
• Strong analytical, communication, and stakeholder management skills.
• Ability to independently manage priorities and deliver results in a fast-paced environment.

What You Will Be Doing

We are seeking a proactive and hands-on IT Operations & Network Security Specialist to manage and maintain our on-site IT environment. This role is responsible for ensuring reliable network connectivity, endpoint management, IT asset lifecycle control, and secure day-to-day IT operations. The ideal candidate will bring strong technical expertise, a problem-solving mindset, and a security-first approach to maintaining stable and efficient IT infrastructure.

Key Responsibilities

IT Operations & User Support:

• Provide Tier 2/3 technical support for infrastructure and system-related issues
• Manage escalated incidents and ensure resolution within defined SLAs
• Maintain IT documentation including SOPs, network diagrams, and operational logs
• Support system upgrades, maintenance schedules, and infrastructure improvements

IT Asset & Endpoint Management:

• Maintain accurate inventory of hardware and software assets
• Oversee procurement, configuration, deployment, and decommissioning of IT devices
• Ensure endpoints are secured with appropriate patching and antivirus tools
• Support onboarding and off-boarding processes including access provisioning and device allocation

Security & Compliance Support:

• Implement IT controls aligned with internal security policies and industry standards
• Support audit readiness and compliance documentation
• Manage vulnerability assessments and patch management processes
• Stay updated on emerging threats and recommend proactive security improvements

Network & Infrastructure Management:

• Manage and maintain office network infrastructure including switches, routers, firewalls, structured cabling, and patch panels
• Configure and monitor LAN/WAN, VLANs, ACLs, NAT, and traffic management
• Deploy and optimize enterprise Wi-Fi networks with secure authentication protocols
• Troubleshoot and resolve connectivity, bandwidth, and latency issues
• Coordinate with ISPs and vendors to ensure high network uptime

Firewall & Security Administration:

• Administer enterprise firewall solutions and maintain security policies
• Monitor firewall logs, VPN access, and network traffic
• Conduct periodic security audits, rule reviews, and patch updates
• Respond to and mitigate network security incidents

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years’ experience in IT operations, infrastructure, and network administration
• Strong knowledge of LAN/WAN, firewalls, VPNs, Wi-Fi, and endpoint management
• Experience managing on-site IT infrastructure in multi-user environments

Preferred Qualifications

• CISM / CISSP / CompTIA Security+ certification
• CCNA / CCNP certifications
• Microsoft Azure Administrator or related certifications

Key Competencies

• Strong troubleshooting and analytical skills
• SLA-driven and proactive mindset 
• Effective communication across technical and non-technical teams 
• Strong documentation and organizational skills 
• Ability to manage multiple priorities in a dynamic environment 

Work Environment

• On-site role
• Alternate Saturday working schedule
• Availability for after-hours maintenance or incident response as required

At Reltio®, we believe data should fuel your success in the enterprise AI era. Reltio Data Cloud is the context intelligence platform providing trusted business understanding so AI agents and systems can act with human-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and enriches data and metadata across sources and formats—including unstructured data—in real time. Organizations gain 360-degree views of core data mobilized in milliseconds to any application, user, or AI agent. Trusted by the world’s largest enterprises across life sciences, financial services, healthcare, and technology, we fuel frictionless operations, drive innovation, and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

The Sr. IT Enterprise Applications Engineer will collaborate with Reltio’s AI Engineering and business stakeholders to optimize, strategize and deliver technology solutions and automated processes to allow our global team to innovate at scale. The ideal candidate will be part of a global team responsible for our most critical platforms: Okta, Google Enterprise Workspace, Atlassian Jira, JSM, Confluence, Slack, Bettercloud, and Monday.com among others. This role will also perform IT administration and operational duties supporting AI applications like Anthropic Claude, Google Gemini, and OpenAI ChatGPT.

Job Duties and Responsibilities:

• Platform Orchestration: Serve as a subject matter expert (SME) for our core application stack: Okta, Google Workspace, Atlassian, and Slack.
• Identity & Access Management (IAM): Lead the lifecycle of Okta Enterprise, including complex integrations, advanced lifecycle management (LCM), and adaptive MFA policies to ensure a "zero trust" posture.
• AI Integration: Manage and optimize our AI footprint, including Anthropic Claude Enterprise, Gemini Enterprise, and ChatGPT Enterprise, ensuring seamless deployment and data governance and reporting.
• Automation First: Identify opportunities to replace manual workflows with automated sequences using APIs, Custom GPTs/Gems, AI Agents and/or native platform automations.
• Collaboration Architecture: Have a strong “integration as infrastructure” design mindset, ensuring core platforms are structured and connected for high-velocity cross-functional work, leveraging automation and AI where possible.
• Governance & Security: Partner with the Security team to ensure all enterprise apps meet compliance standards (SOC2, GDRP, etc.) without hindering user experience.
• New Technologies: Assist with the assessment of new and existing applications and platforms from business and AI use case analysis, application capability assessment, vendor evaluation, through to recommendations and execution.

Skills You Must Have: 

• A Bachelor’s degree in IT or comparable work experience in IT Business Systems. 
• Okta Certification - Okta Certified Professional or higher required.
• 4+ years of dedicated experience as a design and implementation Systems Administrator or Systems Engineer within a high-growth, cloud-native Enterprise environment.
• Okta Enterprise: Expert-level knowledge of OIDC/SAML, API integrations, OIE, and Okta Workflows.
• Google Workspace Enterprise: Deep experience in advanced security and large-scale domain management.
• Atlassian Stack: Advanced administration of Jira Service Management (JSM), Jira Software, and Confluence.
• Slack Enterprise Plus: Experience managing Enterprise Plus, complex app-governance and integration models, Slack Workflows and Integrations.
• AI Literacy: Familiarity with deploying and managing Enterprise AI seat-based chat models (ChatGPT, Claude, Gemini) and how to use their features and functionality in an Enterprise environment while being mindful of the unique security considerations they bring. 
• Strong IAM, RBAC, and MFA experience and knowledge as related to onboarding/offboarding processes. Advanced knowledge of IT application workflows using Okta, Bettercloud and other IT automation systems.
• Detail-oriented, well organized, and able to assume responsibility for specific project deliverables with limited supervision.
• Ability to deliver results in a fast-paced, deadline-driven environment that requires the simultaneous oversight of multiple tasks.
• Experience with troubleshooting and resolving application and system issues when they arise.
• Strong and clear communication and interpersonal skills and an ability to interact with employees of all levels in the company. 

Skills That Are Nice to Have:  

• Experience with managing AI based Developer environments, API Project access and governance, and cost and usage reporting from these tools.
• Familiarity with LookerStudio, Tableau or other reporting/dashboard building platforms.
• Experience with Anthropic’s Model Context Protocol (MCP), CoWork and Claude related offerings.
• Working knowledge with AI context prompting.
• Bettercloud User Automation certification.
• Master Database Management (MDM) experience and/or other database administration.

We are looking for a Senior NetSuite Developer to design, build, and enhance solutions within our ERP ecosystem. In this role, you will play a hands-on part in the development, customization, integration, and optimization of our NetSuite platform. You’ll partner closely with cross-functional teams across Finance, Operations, and Business Applications to create scalable and automated solutions that support our rapid growth.

Key Responsibilities

• Develop, test, and maintain custom scripts using SuiteScript 2.0 (and 1.0 where necessary) for automation, validation, and system extension.

• Build and optimize SuiteFlows, RESTlets, SuiteTalk APIs, and custom records to streamline operational and financial processes.

• Support configuration, customization, and administration of NetSuite modules, including ARM, SuiteBilling, Inventory, and Procurement.

• Create and maintain saved searches, dashboards, KPIs, and reports for business users and leadership visibility.

• Participate in integration efforts between NetSuite and third-party platforms such as Salesforce, Stripe, banks, and BI tools via middleware (e.g., Boomi, MuleSoft).

• Perform impact analysis and testing for system upgrades, new releases, and patch deployments.

• Collaborate with analysts, architects, and end users to gather requirements and translate them into scalable technical solutions.

• Write and maintain technical documentation, including design specs, test plans, and deployment runbooks.

• Apply best practices for development, testing, DevOps, and change management in NetSuite environments.

Qualifications

• 5+ years of NetSuite development experience with a strong technical foundation.

• Proven expertise in SuiteScript 2.0, SuiteFlow, SuiteTalk, saved searches, workflows, and RESTlets.

• Experience with NetSuite APIs (REST/SOAP) and middleware integration tools (Boomi, MuleSoft, Celigo, etc.).

• Deep understanding of key NetSuite processes such as Order-to-Cash, Procure-to-Pay, and Subscription Billing.

• Strong problem-solving skills and ability to independently drive complex technical projects.

• Excellent written and verbal communication skills; able to explain technical details to non-technical users.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent work experience.

Preferred Qualifications

• NetSuite Certifications: SuiteFoundation, SuiteCloud Developer, or Administrator.

• Experience with NetSuite ARM (Advanced Revenue Management) and SuiteBilling.

• Knowledge of NetSuite OneWorld (multi-entity, multi-currency, global tax setup).

• Exposure to Salesforce or other CRM integrations with NetSuite.

• Familiarity with SaaS models: usage-based billing, subscription management, and revenue recognition.

• Understanding of SOX compliance and controls in a public company.

• Experience working in Agile/Scrum environments and collaborating in cross-functional squads.

• Ability to mentor junior developers and contribute to code reviews and architecture discussions.

About Instead

Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline.

Instead's investors include Sarah Guo from Conviction (conviction.com) and many of our customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer, Bloomberg — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG.

Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40.

About the role

We're seeking an experienced Salesforce Billing Engineer to design, configure, and maintain our Salesforce environment with a focus on CPQ and Billing solutions. You'll be responsible for building robust API integrations between Salesforce and our Instead platform, optimizing our free trial product integration, and ensuring seamless billing operations. This technical role requires deep expertise in Salesforce development, particularly with Apex programming, while collaborating across Legal, Finance, IT, Marketing, Sales, and product teams to deliver comprehensive Salesforce solutions that support our growing tax technology business.

What You'll Do

• Develop using APEX language and build both sides of API endpoints to handle requests between Salesforce and our software
• Design, configure, test, and deploy robust Salesforce solutions while managing user setup, profiles, and roles
• Optimize and build custom integrations for our free trial product (instead.com) leveraging CPQ and Salesforce Billing
• Develop and maintain comprehensive documentation covering processes, policies, configurations, and user guides
• Create and manage validation rules and custom workflows to streamline operational processes
• Conduct intermediate user testing by developing test plans, creating user test cases, and coordinating testing efforts
• Perform regular audits to maintain high standards of data quality and integrity
• Stay current with latest Salesforce releases and AppExchange improvements to drive system enhancements
• Manage release and environment deployments across Salesforce instances

What you'll need:

• Deep understanding of Salesforce CPQ and working knowledge of Salesforce Billing
• Familiarity with Apex programming language
• Bachelor's degree or equivalent experience
• Salesforce Administrator certification or equivalent experience
• 4+ years of relevant hands-on Salesforce configuration experience
• Working knowledge of dynamic dashboards and report builder
• Experience with Lightning Apps, Process Automation, Integrations, Users (Permission Sets, Profiles, Roles), Fields, and Objects
• Experience with Salesforce configuration options, data model/architecture, and security model
• Experience with Salesforce change management and release management
• Ability to excel in a collaborative environment across multiple departments

Nice to have:

• Experience integrating Salesforce.com with other business applications
• Certified Salesforce Advanced Administrator
• Certified Salesforce Platform App Builder
• Certified Salesforce Platform Developer
• Experience with SOC II and other compliance programs
• Experience with Salesforce Billing Administration
• Experience with antivirus, threat detection, and MDM solutions
• Advanced proficiency with Salesforce Apex
• Proficiency with Windows, MacOS, and Linux systems

Why join us

• Work on a cutting-edge tax tech platform that's transforming the industry
• Be part of a collaborative, mission-driven team
• Competitive compensation and benefits
• Growth opportunities in technology development and Salesforce architecture
• Opportunity to build and scale critical billing and customer management systems
• Work with innovative technology and support rapid business growth

Equal Opportunity Employer - M/F/D/V

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.