The NetSuite Administrator will be responsible for providing day to day administrative and functional support for the overall NetSuite ERP system for AST.  The candidate will need to have very good business process knowledge of Manufacturing, Accounting, Supply Chain, WMS, and Finance and be able to translate NetSuite capabilities to enable and support these functions to improve performance of business processes.  The NetSuite administrator will work under the direction of the director of enterprise applications and be based in Spain. Ability to travel overseas when required.

Duties and Responsibilities:​ 

A strong candidate will have an innovative mindset that enables them to develop unique solutions to unique problems. Ideal for someone who is proactive, enthusiastic, and passionate about IT and NetSuite in particular, this person will play a critical role in delivering solutions within the NetSuite environment and enabling the business to perform.

• Support a team of first line of support personnel for day-to-day functional operations and cross-functional teams that use NetSuite including maintaining proper system access for all roles
• Supervise process and provision new access, maintain security roles and user accounts and roles with appropriate permissions and levels of access
• Provide onboarding materials and training for new hires
• Support users’ knowledge and ability to personalize profile preferences, portlets, and Dashboards
• Create reports, saved searches, KPIs and dashboards, scripts, workflows, and custom records.  Ability to build analytics reports a plus
• Utilize NetSuite CSV imports to update, import, or fix data in NetSuite
• Create and maintain NetSuite-related functional, technical and training documentation including training users
• Serve as the functional and technical point-of-contact for NetSuite users and processes
• Actively participate in system enhancements, including requirements gathering, development, data validation, documentation, user support and training, and on-going application maintenance
• Design, create and implement customized solutions
• Advise ERP owners on ideal use case for customizations vs native functionality
• Recommend, design, implement, document and maintain solutions and customizations of NetSuite to meet evolving business to mitigate business issues
• Ability to implement and support integrations between NetSuite and other third-party business applications
• Monitor systems performance, licenses, user access and usage, ticket SLA and other KPI’s.  Develop KPI’s
• Perform and recommend application maintenance, upgrades, and regression testing
• Develop, implement, and maintain application security controls
• Recommend up-to-date knowledge of NetSuite functionality, customizations, and integrations
• Develop positive employee relations, promote company values and culture

Minimum Qualifications: 

• Thorough understanding of data management, administration of NetSuite, order to build, manufacturing, routings, production scheduling and costing
• Assigned Administrator role for minimum of four years
• 7 years NetSuite Administrator experience
• 3+ years NetSuite configuration/development experience
• 2+ years in Manufacturing – Order to Build
• 1+ years supporting implementations.
• Managed a small team of NetSuite Support personnel
• Some experience in web technologies such as HTML, CSS, JavaScript
• Ability to leverage technical skills and apply to solid business solutions, ability to transform end-user needs/functional requirement into technical requirements that translate to configuration and building solutions
• Experience designing NetSuite customizations, workflows, SuiteFlow, and SuiteAppS.
• Must have great multitasking skills and be able to support multiple issues at one time
• Experience with workflows that are executed from integrations
• Demonstrate experience and contribute to financial, accounting, manufacturing, WMS, and supply chain solutions and support general ledger, month/year end close process, chart of account considerations, inventory, purchasing, work orders, BoM’s, etc.
• Bachelor’s degree preferably in Computer Science
• Legally authorized to work in Spain for any employer

Certifications: NetSuite Suite Foundation, Administrator, Application Developer, SuiteAnalytics

Your Mission, Should You Choose to Accept It (Intern – Storekeeping, Barcelona)

Behind the scenes of every great guest experience is someone who keeps everything running smoothly—and that someone could be you. As our Storekeeping Intern in Barcelona, you’ll support the management of supplies across the entire hotel. From tracking inventory to assisting with supplier coordination and helping the kitchen, bar, and front office teams, you’ll play a key role in making sure everything is in the right place at the right time.

You’ll join during an exciting phase as our Barcelona location continues to grow as a dynamic community hub. Working closely with the Storekeeper and reporting to the General Manager, you’ll gain hands-on experience across departments. If you’re organized, proactive, and eager to learn how hotel operations run behind the scenes, this internship is for you.

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• • Support receiving and checking incoming goods for quality and accuracy
  • Help organize and store stock using FIFO methods (dry, chilled, and frozen areas)
  • Assist in distributing supplies to departments (kitchen, bar, front office)
  • Maintain cleanliness and organization of storage areas
  • Help track inventory and support stock reporting
  • Work with teams to prepare for events and operational needs
  • Flag potential issues like low stock, expired items, or discrepancies
  • Support stock setup for pop-ups, events, or new concepts

What You’ll Have 

• • Currently studying or recently graduated in Hospitality, Business, or similar
  • Previous experience (even part-time or academic projects) in hospitality or logistics is a plus
  • Basic knowledge of food hygiene or HACCP is an advantage
  • Strong organization skills and attention to detail
  • A proactive, hands-on mindset and willingness to learn
  • Good communication skills and ability to work in a team
  • Fluent in English (Spanish or other languages are a plus)
  • Legally allowed to work in Spain (internship agreement required)

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.   

We are looking for a results-driven UA leader to drive profitable growth for Monster Legends, Dragon City, and Two Dots. This role will own the full UA strategy and execution across all major channels, leading scale initiatives while improving efficiency, measurement, and cross-functional collaboration.

You will work closely with Product, Creative, ASO, and Data teams to unlock sustainable growth, strengthen funnel performance, and continuously identify new opportunities. You will mentor and empower the UA team to deliver best-in-class execution with strong accountability on performance outcomes.  

What you will do:

Strategic Leadership

• Own the end-to-end UA strategy and performance for the portfolio, ensuring profitability targets are met. 

• Manage yearly growth planning, scaling strategies, and risk-mitigation across markets and channels. 

• Drive strategic experimentation and support innovation in targeting, channels, and inventory diversification. 

Performance Optimization

• Lead measurement frameworks (SKAN, MMM, incrementality studies, pLTV) to improve decision quality.

• Strengthen full-funnel performance with product-aligned campaigns (FTUE/RTUE, monetization events).

• Build rigorous test roadmaps in creative, audiences, and campaign structure to drive ROAS and LTV uplift. 

Team & Collaboration

• Mentor UA managers and analysts; help build structured career growth and execution excellence. 

• Partner closely with Creative teams to fuel testing velocity and creative breakthroughs.

• Collaborate with ASO and Product teams to ensure cohesive funnel optimization and visibility improvements. 

Operational Excellence

• Establish clear accountability for results with transparent reporting and actionable insights. 

• Improve execution speed through better process, prioritization, and cross-team alignment.

What you bring: 

• Performance marketing experience in mobile free-to-play, ideally in gaming.

• Proven track record of scaling multi-million €/$ UA budgets profitably.

• Strong fluency in SKAN, mobile attribution, LTV modeling, and ROAS optimization.

• Experience leading and developing high-performing teams.

• Strong analytical thinking and decision-making using data and experimentation.

• Ability to influence stakeholders and drive alignment across multiple functions.

• Bonus: familiarity with Match-3/puzzle models and hybrid-casual or builder games

What's in it for you as a Socialpointer?

• Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week
• A generous 25 days of annual leave, plus public holidays
• Private medical insurance for you and your family to keep your health bar full
• Disability and life insurance
• Choose from the latest iOS or Android device when you join (phone or tablet)
• Free language lessons in English, Spanish and Catalan
• Spotify Premium to add the perfect soundtrack to your adventure
• Legendary social events and parties to let off some steam
• Take-Two Interactive employee stock purchase plan (eligibility criteria applies)
• Professional development budget for skills training

Onsite perks include:

• State of the art gym facilities
• Free breakfast, lunch, and specialty coffee
• Onsite physiotherapist and hairdresser (no wallet needed!)

The list goes on and on… so get your game on and apply now! Click “Apply” to level up and submit your application in English.

About Proton

Join Proton and build a better internet where privacy is the default 

Proton is one of Europe’s fastest growing scale-ups, serving more than 100 million users around the world. Since the launch of our first service, Proton Mail, in 2014 by scientists who met at CERN, Proton has grown into the first of its kind privacy-first ecosystem of services such as Proton VPN, Proton Drive (encrypted file storage), Proton Pass (encrypted password manager) and much more.

Our mission is to build a more ethical and responsible alternative to Big Tech services, with a focus on end-to-end encryption, privacy, open-source and ease-of-use. Our user-first approach has helped Proton grow organically to serve millions of consumers and businesses around the world, from newsrooms, activists, and international organizations  like The Guardian, The New York Times and the UN to authors, Nobel-prize winners, and movie characters. Proton is trusted and supported by over 100 million people who believe privacy and freedom online are worth protecting.

Proton does not have venture capital investors, is profitable and self-sufficient, and today has over 600 employees representing over 40 nationalities. We're headquartered in Geneva, Switzerland, with additional offices in Zurich, London, Paris, Barcelona, Taipei, Skopje, Vilnius and Prague.

As one of Europe's fastest-growing companies, we offer the chance to tackle complex challenges, influence millions and shape a more equitable internet. We want to create more than just one of the world's most impactful tech companies: we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas and your ambition to make it happen.

The Role

Proton’s community loves swag, and we need you to help us take it to the next level! In this role, you’ll build and scale Proton’s custom merch shop for fans, supporters, ambassadors, partners, creators, and conferences. You’ll own the end-to-end strategy—from product and collection planning to production, storefront performance, and customer experience.

You’ll lead our merchandising roadmap: defining always-on staple items, seasonal collections, and limited-edition collectibles with clear launch mechanics, upsell paths, and inventory plans. You’ll manage inventory across multiple internal use cases (gifting, events, partnerships) while ensuring production, supply chain, and fulfillment meet the highest standards—balancing quality, timelines, and cost efficiency through strong vendor management and negotiation.

The ideal candidate combines strong taste and creativity with crisp communication, operational excellence, and a data-informed mindset.

The Team 

This role is part of the Social & Community team at Proton - a small, high-impact group of 5 people that builds Proton’s brand the way modern cult brands do it: with a human voice and sharp, timely creative that people actually want to share. We move fast, take principled stances when it matters, and pair rigorous performance thinking with internet instincts, earning the kind of audience feedback most brands never get (“genius level trolling,” “10/10 Proton marketing team,” “great marketing,” “social media masterclass,” “best repost I’ve seen in a while” “deserves a raise”) or getting compared to Wendy’s. 

You’ll help us break out of online-only marketing and build community relationships in the real world. Through thoughtful drops, high-quality staples, and strategic gifting, you’ll strengthen brand perception, spark word-of-mouth, and create shareable IRL experiences that fuel UGC and community storytelling online.

If you want to do career-defining work with a team that’s trusted to experiment, backed by a mission people care about, and measured on real impact, you’ll fit right in.

What you’ll do 

Merchandising strategy and production

• Define and execute Proton’s merch e-commerce strategy (positioning, target audiences, pricing approach, channel mix, growth plan).
• Build an annual merchandising plan balancing limited-edition drops, seasonal collections, and always-on staples.
• Lead end-to-end merch development: concept briefs, design direction, sampling, iteration, and approvals.
• Propose and run experiments (pre-orders, waitlists, personalization, tiered perks, limited-access drops, bundles, collaborations).

Brand consistency and awareness 

• Maintain high standards for quality, sustainability, and brand consistency across materials, packaging, and unboxing.
• Drive brand awareness and community delight through merch moments, creator seeding, and fan engagement.
• Develop programs to generate UGC (campaign prompts, incentives, repost flows, ambassador collaborations).
• Partner with Social & Community to translate cultural moments and product launches into merch that travels organically.

Gifting platform and multi-stakeholder inventory

• Own Proton’s gifting platform operations and stock planning across use cases (employees, partners, influencers, ambassadors, VIPs, press).
• Build workflows for requests, approvals, fulfillment, tracking, and reporting (including cost attribution where needed).
• Ensure fast turnaround and a premium experience for high-visibility gifting moments.

Communications and go-to-market

• Build communication plans for launches and always-on shop promotion (email, social, community, partners, PR hooks as relevant).
• Align creative, messaging, and timing across teams; ensure launch readiness and clear operational runbooks.

Shop performance and operations

• • Own e-commerce KPIs: conversion rate, AOV, revenue, returning customer rate, email performance, and retention.
  • Own day-to-day shop operations: product setup, inventory hygiene, fulfillment coordination, returns/refunds processes, customer support SLAs, and escalation paths.
  • Onboard and train customer support agents to support after-sale operations like refunds, exchanges, feedback, and complaints. 
  • Ensure compliance and operational correctness (tax/VAT where relevant, shipping rules, data handling, vendor contracts).

Job Requirements

• 4+ years in e-commerce, merchandising, or DTC operations (bonus if paired with community-led growth).
• Proven track record owning an e-commerce channel end-to-end: strategy, launches, inventory, and performance optimization.
• Hands-on experience with merch production workflows (sourcing, sampling, MOQs, lead times, QC).
• Experience with Shopify (or similar), fulfillment logistics, and customer support tooling.
• Basic knowledge of design programs like Adobe Illustrator, Figma, Indesign, or similar 
• Proven communication and copywriting experience for e-commerce content
• Professional proficiency in English, another European language is a plus

Bonus points for

• Experience with e-commerce and gifting for a fast-scaling tech or SaaS company
• Passion for privacy tech, mission-driven brands, internet culture, and community-first marketing.

Why Proton 

• Work with the best: Hiring at Proton is extremely selective. We believe that small teams with exceptional talent will always outperform larger teams with more bureaucracy. Build quickly with smart people from some of the world’s top universities and organisations who are here because they want to get things done.
• Grow with us: As one of Europe’s fastest growing tech companies, we provide opportunities for rapid career advancement. We prefer to promote from within whenever possible.
• Do work that matters: Proton’s services are at the forefront of defending freedom and democracy around the world, and our work helps save the lives of journalists and activists working on the front lines.
• Collaboration-First Flexible Work: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. 
• Be part of a movement: Proton is not just world-class products and services; we are also leaders of a broader community-driven movement advancing a more socially responsible way of doing business online. Whether it’s through maintaining the core open-source libraries used by thousands of other businesses or providing financial/technological support to aligned organisations, your work will have an outsized impact on the world. Read more about our impact here.
• Benefits: in addition to flexible working hours and career growth support, Proton offers other benefits such as global and department team-buildings, office parties and celebrations, transport and gym allowances, free breakfast and lunch at the office (and dinner when needed) along with a supportive, tight-knit in-person office culture.
• Stock options: All team members are also shareholders and you get stock options when you join us, with the opportunity to gain outsized financial rewards for our success together.

Check our social media to learn more about Proton: 

X, LinkedIn ,Reddit , Instagram, YouTube

Our commitment to diversity and inclusion 

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio-economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. 

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. 

Candidate privacy notice 

When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. 

If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited CVs from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. 

To learn more about our privacy policy, please visit our privacy policy page.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

You're the person who notices the AV cable is wrong before the meeting starts. Who has the new hire's laptop ready before they've hung up their jacket. Who fixes things without being asked, because you spotted the problem first. If that sounds like you, keep on reading!

We're looking for an IT Helpdesk Specialist to join our Barcelona team. Our largest and most dynamic hub, with 143 employees, a packed events calendar, and an office expansion in progress. You'll work side-by-side with our existing Barcelona IT Specialist, owning everything from daily helpdesk and onboarding to event AV and hardware lifecycle. Real ownership from day one. No two days are the same. Sound like your kind of role?

WHAT YOU'LL DO 🚀

Onsite Support & Daily Helpdesk 

• Be the first point of contact for IT requests from Barcelona employees via Slack, walk-up, and our service desk (Freshservice).
• Troubleshoot hardware, software, and connectivity issues on macOS devices (Jamf-managed fleet) and peripherals.
• Handle account access requests, password resets, MFA re-enrollment, and app access through Okta and Google Workspace.
• Escalate complex issues to our IT Administrators and IT Team Lead with full context and logs.

Onboarding & Offboarding 

• Prepare and issue laptops, peripherals, and accessories to new hires; handle all day-1 account setup.
• Collect and process returned equipment from leavers; update asset inventory in AssetSonar.
• Coordinate with HR and Talent for upcoming joiners; manage hardware delivery SLAs.
• Coach new employees on tools, device setup, and company IT processes.

AV & Events Support 

• Set up, support, and troubleshoot end-to-end AV equipment (microphones, video cameras, lighting, displays, and all related gear) for internal events, All-Hands meetings, and external meetups. Note that some events may take place outside regular hours.
• Ensure meeting rooms are ready daily: displays, cameras, microphones, Zoom Rooms, and cables
• Troubleshoot AV issues in real time during events; coordinate with vendors for hardware-level repairs
• Help plan and execute the AV setup for the Barcelona office expansion
• Manage live video broadcasting for meetups and external events, including routing streams to YouTube and various social media platforms.
• Operate and optimize AV setups, utilizing software like OBS Studio or dedicated hardware streaming systems. Continuously look for ways to improve our broadcasting quality and AV workflows.
  
  

Asset Management & Procurement 

• Maintain accurate asset inventory for the Barcelona office (hardware, peripherals, consumables).
• Coordinate local hardware procurement: gather quotes, place orders with vendors, and track deliveries.
• Manage the loaner pool, consumables, and device rotation to avoid aging stock.
• Support hardware refresh cycles and decommissioning workflows.

Office Infrastructure 

• Assist with Wi-Fi, wired connectivity, and printer troubleshooting at the office level.
• Support the Barcelona office expansion: coordinate with vendors and building management on IT infrastructure requirements (cabling, network points, AV installation).
• Help implement improvements to meeting room setup and network reliability.

Documentation & Knowledge

• Maintain IT knowledge base articles, quick guides, and FAQs for Barcelona employees.
• Document solutions to recurring issues and contribute runbooks for the IT team.
• Share feedback with IT Administrators on gaps in current processes and tooling.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 3+ years of IT support experience in a SaaS or technology company — you've supported real users at scale, handled the full helpdesk lifecycle, and know what good IT operations looks like.
• macOS and Jamf experience: comfortable enrolling devices, pushing profiles, troubleshooting macOS issues; this is a Mac-first environment.
• Hands-on AV, live streaming, and events support: you've set up and operated AV equipment for corporate events and live broadcasts (cameras, microphones, OBS, streaming hardware). You are highly stress-resistant, deeply proactive, and stay completely calm when troubleshooting issues on the fly in front of 100+ people or during a live stream.
• Onboarding/offboarding process experience: you know what "day-1 ready" means and how to deliver it reliably.

Technical Skills

• Google Workspace: user management, basic admin tasks (groups, shared drives, delegation).
• Okta basics: password resets, MFA, and app assignment; or strong readiness to learn quickly.
• Service desk tools: experience working in a ticketing system  (Freshservice, Zendesk, Jira, YouTrack, or similar) and keeping queues organized.
• AI-Powered Productivity: you actively use modern LLM tools (Claude Code, ChatGPT, Codex, Gemini) in your daily work — for writing, troubleshooting research, drafting documentation, automating workflows or finding faster solutions; this is a hard requirement.
• Asset tracking: comfortable maintaining hardware records, updating inventory systems.

Soft Skills & Approach

• Proactive, not reactive: you spot problems before they become tickets and fix things without being asked.
• Clear communicator: you write concise, helpful responses and can explain technical issues to non-technical users without jargon.
• Calm under pressure: you perform well during onboardings, live events, and multi-issue days without dropping the ball.
• Team player: you ask for help when you need it, share what you know, and make the people around you more effective.

Language & Location

• Proficiency in English (our working language for documentation, vendor communication, and team collaboration)
• Barcelona-based with willingness to work onsite 4-5 days per week. This is a primarily onsite role

It would be great if you have:

• Freshservice experience” workflow configuration, SLA setup, reporting (we're migrating to Freshservice in 2026; if you already know it, you'll contribute immediately).
• Live Broadcasting Experience: Familiarity with OBS Studio, audio mixing, managing multi-camera setups, and streaming to platforms like YouTube.
• Zoom Rooms setup and administration: controller pairing, display/camera/audio configuration, room kit deployment and troubleshooting as the office is expanding the event space.
• IT hardware procurement basics: gathering vendor quotes, coordinating purchases, tracking orders.
• Light scripting or automation exposure: basic Python or bash, or experience with low-code tools (n8n, Zapier). Our team builds automations to reduce manual work, and we'd love someone who's curious about this.
• Networking basics: Wi-Fi diagnostics, VLAN concepts, and UniFi familiarity.
• Proficiency in Spanish: useful for coordinating with local vendors, building management, and ISPs in Barcelona.
• Slack administration basics: workspace settings, app management, user permissions.

 🏢 LOCATION & SCHEDULE

Full-time, on-site 4-5 days per week in Barcelona; occasional after-hours support for events or cutovers.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success. 

With my application, I accept the Manychat Privacy Policy.

As an on-site Operations Coordinator in Barcelona, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.

Please note that this position is a maternity cover for a period of 6 months. 

Your Objectives:

• Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack. 
• Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
• Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests' reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
• Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
• Keep The Team In The Loop: Overcommunicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.
• Manage property knowledge: Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.

About You:

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

• English fluency (C1+ required).
• A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
• Extreme Ownership & Self-Starter Attitude: You don't say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
• A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren't afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues.
• A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
• Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
• A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
• Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.

About the Job

We are seeking an experienced Customer Service Representative  to join our Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.

Key Responsibilities

• Handle emergency and urgent customer inquiries via phone, email, and chat
• Resolve escalated issues and provide timely, effective solutions
• Coordinate with internal teams, hotels, and partners to address travel disruptions
• Maintain accurate records and documentation of incidents and resolutions
• Monitor and track emergency cases to ensure resolution within SLA
• Contribute to process improvements for the Emergency Team
• Support junior team members and provide guidance during high-pressure situations

Our Ideal Candidate

• 4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
• Strong problem-solving and decision-making skills under pressure
• Excellent communication and interpersonal abilities
• Proficient with Microsoft Office and customer service tools
• Ability to multitask in a fast-paced, high-stress environment
• Detail-oriented and highly organized
• Experience handling escalations and urgent cases

Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. 💫

Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. 🌱 Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.

The Challenge 🧩

We are looking for a Senior Product Manager with expertise in Motors, Automotive Marketplaces, or Vehicle Aggregators to join the team, reporting directly to a Director of Product.

You will own the end-to-end experience for the Motors vertical, identifying product-market fit for new services that cater to both private sellers, buyers and professional car dealers. This is a high-impact role where you will balance the complexity of high-ticket transactions with user simplicity, ensuring that buying or selling a vehicle on Wallapop is transparent, trustworthy, and efficient.

This role requires a blend of industry insight, product vision, and leadership skills to drive initiatives that address the unique challenges of the automotive market. You will work in a cross-functional team, partnering daily with software engineers, designers, data scientists, and stakeholders like marketing, sales (professional accounts), operations, and customer service.

What You Will Do 👇

• Shape the Motors Ecosystem: Contribute to the long-term vision for Wallapop’s automotive category. You’ll prioritize a roadmap that boosts inventory quality, generates high-value leads for professionals, and makes listing a vehicle effortless for everyone.

• Tailor the Experience: Adapt our core marketplace features to meet the unique demands of the automotive world—think specialized search tools, smart vehicle categorization, and intuitive dealer management systems.

• Launch New Services: Partner with Operations, Finance, and external partners to design and launch value-added services like vehicle history reports and financing options.

• Experimental Discovery: Use data and experimentation (such as A/B testing) to improve the user journey from the first search to the final contact, reducing uncertainty and improving the quality of every lead.

• User & Market Intelligence: Act as the voice of the customer. You’ll gather insights from buyers, private sellers, and professional dealerships to deeply understand and solve the friction points of online vehicle sales.

• Collaborative Leadership: Guide cross-functional teams through the full product lifecycle, fostering an environment where high-quality features are shipped effectively and collaboratively.

• Evaluate Performance: Keep a pulse on product health and user feedback to drive continuous improvements and service excellence.

• Stay Curious: Keep up with automotive trends—from the rise of electric vehicles to new digital retail regulations—and advocate for best practices that keep Wallapop ahead of the curve.

What We’re Looking For 🔎

• Product Leadership: Significant experience in Product Management, specifically within automotive marketplaces, motors classifieds, or vehicle aggregators. You have a track record of navigating the unique dynamics of C2C and B2C transactions.

• Market Mastery: You understand the car-buying journey deeply—from how private sellers list their vehicles to how professional dealers use tools like DMS or inventory feeds to reach buyers.

• Technical Collaboration: You are comfortable bridging the gap between product vision and engineering. You can discuss API integrations and system architecture effectively to ensure technical feasibility and scalability.

• Strategic & Analytical Thinking: You enjoy solving complex problems and can use data to back up your decisions. You’re comfortable with data analysis tools and methodologies.

• Collaborative Influence: You have a natural ability to lead cross-functional teams and influence stakeholders at all levels, fostering a culture of transparency and shared goals.

• Language: Fluency in English is required to collaborate with our international team.

What Would Be A Plus 🚀

• Machine Learning Familiarity: Experience or interest in ML concepts, such as price estimation models or recommendation algorithms, to help us provide smarter insights to our users.

• Spanish Language Skills: While our main language is English, Spanish proficiency is a plus

Do note that all our jobs are 📍 Barcelona based. We follow a hybrid model where flexibility rules. We commit to a minimum of 6 days per month in the office. Each team self-organizes to decide on cadence and in-person/remote rituals.

Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.

Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following 🍭 Perks & Benefits:

• Generous individual learning budget of 2k per year
• Free office meals, lunch selection from different providers
• Group and individual English, Catalan & Spanish lessons as part of our working day
• Private Health Insurance with Alan
• Flexible working hours + intensive Fridays
• Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
• Gym & Wellness plan, including physiotherapist in the office
• Generous referral Program & Charity Donation
• Bonus for weddings & newborns
• Wallapop Renta (Tax income support)
• Monthly plan for free shipping, bumps & home-pick-up on our services
• Work anniversary Gifts and Birthday Surprises
• Contribution towards your WIFI in your monthly payroll
• One-off payment based on compensation package to go towards setting up your home office
• Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
• 26 holidays per year
• TOP hardware of your choice (latest Apple or Windows)

What does the hiring process for this position look like? 👀**Please, note that all interviews take place remotely over hangouts.**

Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.

Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 60 minutes.

Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise / technical skills required for the role.

Case study Interview - You will present the case study to showcase your product expertise. This usually takes 60 minutes.

Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.

Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes. 

Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.

Job Description

We are looking for a mid to senior Flight Operations Agent (FOA) to join our growing flight operations function.

As a Flight Operations Agent at Nuitée, you will be responsible for manual ticket servicing and execution across our flight suppliers (Sabre, Travelport, ATLAS), including voluntary changes, involuntary re-accommodation, refunds, and complex pricing scenarios.

You will act as the final execution authority for post-ticket actions and will operate in an environment where Nuitée owns the ADM risk. This requires strong airline knowledge, disciplined judgment, and the ability to balance commercial outcomes with audit defensibility.

You will work closely with L1 Support, Product, Engineering, Supply, and Finance to ensure flight servicing is accurate, scalable, and aligned with Nuitée’s risk policies.

Job Requirements

• 5–8+ years of experience in flight operations, ticketing, or post-booking servicing
• Hands-on experience executing ticket changes, reissues, and refunds via:
  • Sabre
  • Travelport
  • LCC platforms 
• Strong understanding of:
  • fare rules
  • voluntary vs involuntary changes
  • airline waivers
  • audit and ADM mechanics
• Experience operating as agency of record (own IATA or host/shared PCC)
• Comfortable making judgment calls where rules allow but risk may not justify execution
• Able to work in API-driven, high-volume B2B or B2B2C environments
• Calm, precise, and disciplined under pressure
• Strong written communication skills for explaining decisions to internal teams and partners
• Experience working with ticketing, financial, and case-management systems (e.g. Zendesk, backoffice tools)

Job Responsibilities

Flight Servicing & Execution

• Execute manual servicing actions including:
  • voluntary ticket changes
  • refunds
  • name corrections
  • involuntary re-accommodation
• Perform accurate pricing and repricing using Sabre, Travelport, and ATLAS
• Ensure all executions comply with fare rules, airline policies, and Nuitée servicing guidelines

Risk & Audit Ownership

• Assess whether changes are:
  • allowed by fare rules
  • defensible in an airline audit
  • within Nuitée’s accepted ADM risk envelope
• Make independent decisions to approve or reject servicing requests based on risk
• Document execution rationale clearly for audit and post-mortem purposes
• Support ADM investigations and responses in collaboration with Ops and Finance

Cross-Functional Collaboration

• Receive escalated cases from L1 Support via Zendesk
• Provide clear, structured outcomes back to Customer-facing teams
• Work with Product and Engineering to identify:
  • tooling gaps
  • automation opportunities
  • systemic failure patterns
• Provide feedback to Supply on airline behavior, waiver patterns, and risk exposure

Operational Excellence

• Maintain high accuracy and consistency in execution
• Follow and help evolve Nuitée’s servicing allowlists and risk policies
• Contribute to playbooks, SOPs, and internal training materials
• Act as a reference point for less experienced FOAs as the team scales

About the job:

We are looking for a dedicated Customer Service Representative to join our team.

The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.

Key Responsibilities:

• Listening to customer concerns and providing information, answers, or responses.
• Handling customer complaints and processing returns effectively.
• Ensuring customer satisfaction
• Handle customer enquiries via the telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Cross team collaboration 

Our Ideal Candidate:

• An associate's or bachelor's degree 
• 1 to 2 years experience in the same or similar role.
• Portuguese and English are mandatory (Spoken and Written)
• Good data entry and typing skills.
• Good IT skills, particularly in word, excel and including Microsoft office.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both written and verbal.

About the Role:

The Senior People & Culture Generalist will initially focus on our Spanish entity and two offices in Barcelona and Palma. As we experience rapid growth, focus will be on embedding an in-office culture with high engagement and implementing smooth administration with focus on employee benefits and payroll. Long term this role will evolve to be the People Champion for our international employees working across the US, Latam, Europe, the Middle East and APAC supporting every aspect of the employee life cycle whilst embedding Nuitee’s vision, values and mission through the strategic People & Culture agenda. 

Reporting to the SVP, People & Culture your key responsibilities will include:

• Overseeing the onboarding process for Spain (background checks, employment contracts, benefits, payroll)
• Drive automation through our HRIS HiBob
• Support change management across the business as it continues to grow
• Championing employee engagement
• Ensure a culture of trust based on open communication
• Provide professional and accurate generalist HR advice and coach managers.
• Work with the SVP, People & Culture with regards to the implementation of any global initiatives.

Our Ideal Candidate:

This is a brilliant opportunity for you to progress your HR career in a fast paced organization that is experiencing rapid growth and change. You will have previous experience in HR Operations in particular in Spain but also other countries, be confident in your HR technical skills and have energy, resilience and a can-do attitude. Your ability to quickly build relationships is key, through direct, authentic and positive communication.

Skills & Experience:

• Experience of HR Operations in Spain and in multiple countries for a global company preferably in the Tech Industry (5+ years)
• Deep experience building processes for scale through AI and automation
• Excellent communication skills, including the ability to listen and effectively verbalize ideas
• Strong organization skills to handle conflicting priorities and tight deadlines
• A solid understanding of the key principles of employment law in Spain
• The ability to remain calm in stressful situations
• Knowledge of HRIS ideally HiBob
• Solid ethics and morals and sound judgment