About the role:

Our Office Management department is growing and we are looking for a new professional to join our team for our Madrid offices. The main responsibilities will be:

• Coordinate general maintenance and restocking of office supplies.
• Manage warehouse, inventory, equipment and office material.
• Negotiate, manage and improve relations with suppliers.
• Oversee office operations.
• Help to maintain a safe working space.
• Collaboration and maintenance of the quality and environmental management system.
• Make proper use of the resources provided by the organization.
• Carry out appropriate segregation of waste.

About you:

In order to be successful in your role you will need to:

• Be skilled at planning, organizing, prioritizing and executing simultaneous projects and activities.
• Have good communication and interpersonal skills.
• Fluent in Spanish and English required.
• Be solution-oriented and reliable professionals.
• Be incredibly detail-orientated with excellent time-management skills.
• Be flexible. Everything can change very quickly and you know how to adapt.

Benefits:

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• Work in a location in the heart of Madrid
• 40% discount on all Fever events and experiences.
• Health Insurance
• Gympass Membership
• English lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Retail Sales Associate - Part Time

Shift Availability: 15 - 30 hours - availability on weekends strongly preferred
Hourly Pay Rate: $15.00/hr.
Location: 100 Madrid Blvd, Punta Gorda, FL 33950

About the Role:

As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction.

You’ll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs. Whether you’re recommending new items, handling purchases at the register, or chatting with a first-time shopper, you’ll be building trust and showcasing what makes Curaleaf special. If you’re passionate about cannabis, love working with people, and enjoy a fast-paced retail environment, this is the place for you.

What You’ll Do:

• Customer Experience & Teamwork

  • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.

  • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.

  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.

  • Encourage loyalty by signing guests up for rewards programs.

  • Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.

• Operations & Store Standards

  • Help open and close the store, handle cash, and follow all procedures and regulations.

  • Check IDs, update customer profiles, and process transactions accurately.

  • Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.

  • Support inventory tasks like restocking, fulfilling online orders, and counting products.

• Sales & Performance

  • Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.

  • Highlight deals and complementary items at checkout to boost customer satisfaction.

  • Stay on top of promotions and product updates to give customers a seamless experience.

  • Stay agile and adaptable in a fast-paced, ever-changing retail environment.

  • Take on extra duties as needed to support the team and store success.

What You’ll Bring:

• A high school diploma or GED.

• At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.

• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.

• The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.

• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.

• Excellent communication skills, with the ability to connect with customers and team members alike.

• Strong multitasking abilities and the agility to shift priorities as needed.

• Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.

• Solid time management and organizational skills to stay on top of tasks and responsibilities.

• Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.

• Basic proficiency in math and computer applications to support transactions and reporting.

• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.

• Strong conflict resolution skills and the ability to remain composed under pressure.

• Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.

• A natural ability to build rapport and maintain lasting customer relationships.

• A collaborative spirit and a commitment to working well within a team environment.

Even Better If You Have:

• A background in a sales role with a focus on tracking KPIs and meeting sales targets.

• Familiarity with e-commerce systems and order fulfillment processes.

• Previous experience within a regulated retail setting.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).

Work Environment:

This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment.

About the Team

Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We supervise all Operations-related topics — from event execution and logistics to merchandising, partner operations and internal processes/tools.We are looking for an Operations & Merchandising Analyst who loves to improve efficiency in everything and always finds the way to get things done! This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!.

About the Role:

• Participate in cross-functional projects focused on improving operational performance, with a strong emphasis on merchandising processes such as forecasting, pricing, stock control and logistics.
• Assist in the launch and expansion of merchandising operations in new cities and countries, coordinating requirements across logistics, procurement, finance, marketing and onsite teams.
• Manage day-to-day project tracking, ensuring stakeholders are aligned, deadlines are met and blockers are escalated early.
• Support the creation of forecasting models, P&Ls, pricing analyses and sales dashboards to inform decisions around stock, margins and demand planning.
• Assist in redesigning and optimising merchandising workflows, helping automate processes related to inventory, logistics and reporting.
• Identify inefficiencies across merchandising and operational processes, proposing data-driven solutions and improvements.
• Collaborate closely with internal teams (Originals, Sales, Finance, Procurement, Marketing, Onsite Ops) and external partners to coordinate tasks, gather requirements and ensure execution consistency across markets.

About You:

• You have 1-2 years of relevant experience (consulting, operations, analytics, supply chain, merchandising or similar)
• You have a Bachelor’s degree in Engineering, Business Administration, Data Analytics or related fields.
• You are fluent in Spanish and English.
• You have experience in Excel/Google Sheets, SQL, and data visualization.
• Having previous experience in logistics, operations, retail or merchandising is highly valued
• Having  previous experience in preparing operational reports and logistics KPIs is highly valued
• Having experience with ERP systems, POS tools or logistics/stock management software is a plus.
• You have strong project management skills and are capable of coordinating tasks with multiple stakeholders.
• You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes.
• You have a strong analytical and problem-solving skills, with the ability to make data-driven decisions
• You have excellent interpersonal and communication skills.

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Gympass membership
• English Lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

#LI-Hybrid 

About the Team

Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We supervise all Operations-related topics — from event execution and logistics to merchandising, partner operations and internal processes/tools.We are looking for an Operations & Merchandising Analyst who loves to improve efficiency in everything and always finds the way to get things done! This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!.

About the Role:

• Participate in cross-functional projects focused on improving operational performance, with a strong emphasis on merchandising processes such as forecasting, pricing, stock control and logistics.
• Assist in the launch and expansion of merchandising operations in new cities and countries, coordinating requirements across logistics, procurement, finance, marketing and onsite teams.
• Manage day-to-day project tracking, ensuring stakeholders are aligned, deadlines are met and blockers are escalated early.
• Support the creation of forecasting models, P&Ls, pricing analyses and sales dashboards to inform decisions around stock, margins and demand planning.
• Assist in redesigning and optimising merchandising workflows, helping automate processes related to inventory, logistics and reporting.
• Identify inefficiencies across merchandising and operational processes, proposing data-driven solutions and improvements.
• Collaborate closely with internal teams (Originals, Sales, Finance, Procurement, Marketing, Onsite Ops) and external partners to coordinate tasks, gather requirements and ensure execution consistency across markets.

About You:

• You have 0-2 years of relevant experience (consulting, operations, analytics, supply chain, merchandising or similar)
• You have a Bachelor’s degree in Engineering, Business Administration, Data Analytics or related fields.
• You are fluent in Spanish and English.
• You have experience in Excel/Google Sheets, SQL, and data visualization.
• Having previous experience in logistics, operations, retail or merchandising is highly valued
• Having  previous experience in preparing operational reports and logistics KPIs is highly valued
• Having experience with ERP systems, POS tools or logistics/stock management software is a plus.
• You have strong project management skills and are capable of coordinating tasks with multiple stakeholders.
• You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes.
• You have a strong analytical and problem-solving skills, with the ability to make data-driven decisions
• You have excellent interpersonal and communication skills.

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Gympass membership
• English Lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

#LI-Hybrid 

About the opportunity

Are you ready to take the next step in your career? N26 is looking for a Team Lead to lead and further develop the Risk Governance & Capital Planning team.

In this role, you will take ownership of key risk controlling processes across capital and liquidity adequacy, with a focus on Pillar 1 topics within the normative perspective of the ICAAP framework as well as ILAAP. You will ensure alignment with regulatory requirements and internal risk strategy while further strengthening governance frameworks, methodologies, and risk controlling practices.

As the lead of the team, you will guide and develop team members and play a key role in assessing, controlling, and reporting N26’s risks. You will collaborate closely with cross-functional stakeholders and act as a key counterpart for auditors and regulators.

In this role, you will:

• Lead and develop the Risk Governance & Capital Planning team, providing guidance, mentorship, and expertise across ICAAP (Pillar 1) and ILAAP topics
• Own and further enhance capital planning processes and Pillar 1 ICAAP governance, including stress testing frameworks and scenario design
• Own and further develop the ILAAP framework, including liquidity risk methodologies, stress testing, and key liquidity risk metrics
• Oversee key risk governance components, including RWA calculation, risk appetite framework, risk policies, limit setting and monitoring, and internal controls
• Own and further develop the risk inventory and recovery plan (Sanierungsplan), ensuring consistency across capital and liquidity perspectives
• Drive the continuous improvement of risk reporting across ICAAP and ILAAP, delivering high-quality, data-driven insights for senior management
• Ensure strong data governance and data quality in line with BCBS 239 principles for key inputs used for capital and liquidity risk assessments (e.g. balance sheet, RWA, liquidity metrics).
• Ensure adherence to regulatory requirements (e.g., MaRisk, CRR, ICAAP and ILAAP guidelines, EBA regulatory expectations), act as key contact for auditors and regulators, and collaborate closely with cross-functional stakeholders (e.g., Finance, Treasury, Risk)
• Leverage a passion for and a track record of using state-of-the-art technology to simplify processes, automate risk controlling workflows, and increase overall operational efficiency.

What you need to be successful:

Background: 

• Master’s degree in business/economics, finance, mathematics, or a related field
• 7+ years of experience in risk management, risk controlling, capital planning, liquidity risk, or a related function within a regulated financial institution or leading consultancy
• Strong experience across ICAAP, capital planning, and/or ILAAP and liquidity risk management
• Proven experience in leading or mentoring team members and driving complex initiatives

Skills: 

• Strong understanding of ICAAP frameworks (Pillar 1 focus), including capital planning, risk inventory, stress testing, and recovery planning
• Strong understanding of ILAAP frameworks and liquidity risk management, including liquidity stress testing, funding risk, and key metrics (e.g. survival horizon, maturity transformation)
• Extensive knowledge of regulatory requirements (e.g., MaRisk, CRR, ICAAP and ILAAP guidelines, EBA regulatory expectations)
• Strong expertise in risk governance frameworks, including risk appetite, policies, internal controls, and decision-making frameworks
• Experience in designing and enhancing methodologies across capital and liquidity risk (e.g. stress testing, scenario design, capital planning processes)
• Strong understanding of data flows, data quality, and governance of key risk inputs (e.g. balance sheet, RWA, liquidity metrics)
• Strong analytical, conceptual, and stakeholder management skills, with the ability to independently drive topics and communicate complex issues effectively
• Fluent English; German is a strong advantage

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.

Meet the Team

AT Fever, the Tax team makes sure we stay on top of tax compliance across the group: from sales taxes and deal structuring to reporting obligations and identifying tax opportunities. We work closely with external advisors to validate tax criteria, ensure accurate reporting and drive to optimize  processes that streamline the finance function. We also define tax parameters for new business activities, solve compliance issues across markets, and continuously improve tools and processes to support the wider organization.

Join us if you want to navigate global tax landscapes, optimize complex business structures, and drive the financial compliance that keeps Fever growing without a hitch.

The Role

The Global Tax Credits & Incentives Lead will be responsible for identifying, evaluating, and implementing tax credit, incentive, and grant opportunities across all jurisdictions where Fever operates. This role will ensure that Fever systematically leverages available regimes (e.g., R&D credits, entertainment incentives, employment incentives, investment incentives, innovation regimes) in a compliant, efficient, and scalable way.

What You’ll Do

Key Responsibilities 

• Proactively identify opportunities in existing and new markets, quantify potential benefits, and prioritize opportunities based on impact and feasibility. Map and maintain a global inventory of relevant tax credits, incentives, grants, and relief regimes (e.g., R&D, innovation, IP, investment, employment, regional incentives).
• Lead the end-to-end implementation of tax credit and incentive projects (scoping, eligibility analysis, data gathering, documentation and filings).
• Work with Finance and FP&A to integrate incentives into business cases, budgeting, and forecasting.
• Coordinate with local Finance, HR, and operational teams to ensure incentive requirements (substance, documentation, KPIs) are met on an ongoing basis.
• Monitor changes in tax credit and incentive regimes globally and assess their impact on Fever’s structure and expansion plans. 

Who You Are

• Degree in Law, Economics, Finance, Accounting, or related field.
• 5+ years of experience in tax incentives/credits, international tax, or related advisory (Big 4 / top-tier firm or multinational group).
• Proven experience with R&D and innovation incentives, investment incentives, and/or employment-related tax credit regimes across multiple jurisdictions.
• Strong financial and analytical skills; ability to model and articulate the impact of incentives on cash flow, effective tax rate, and business cases.
• Fluent in English; other languages are a plus.
• Proactive, hands-on attitude and comfortable working in a fast-paced, international, high-growth environment.

Why You’ll Love It Here

• Fever 40% discount: This discount is for personal use only.
• Free Candlelight Event: This voucher is for single use only and valid for 2 people.
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan.
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP  free of charge as it is covered 100% by Fever. 
• Life insurance (Mapfre): We offer this insurance fully paid by Fever.
• Savings plan (SURA): The employee contributes 5% of the fixed salary and Fever contributes with another 5%.
• English and Spanish Lessons fully paid by Fever.
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing).
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!
• Home office friendly!

#LI-hybrid #LI-fulltime

Meet the Team

AT Fever, the Tax team makes sure we stay on top of tax compliance across the group: from sales taxes and deal structuring to reporting obligations and identifying tax opportunities. We work closely with external advisors to validate tax criteria, ensure accurate reporting and drive to optimize  processes that streamline the finance function. We also define tax parameters for new business activities, solve compliance issues across markets, and continuously improve tools and processes to support the wider organization.

Join us if you want to navigate global tax landscapes, optimize complex business structures, and drive the financial compliance that keeps Fever growing without a hitch.

The Role

The Global Tax Credits & Incentives Lead will be responsible for identifying, evaluating, and implementing tax credit, incentive, and grant opportunities across all jurisdictions where Fever operates. This role will ensure that Fever systematically leverages available regimes (e.g., R&D credits, entertainment incentives, employment incentives, investment incentives, innovation regimes) in a compliant, efficient, and scalable way.

What You’ll Do

Key Responsibilities 

• Proactively identify opportunities in existing and new markets, quantify potential benefits, and prioritize opportunities based on impact and feasibility. Map and maintain a global inventory of relevant tax credits, incentives, grants, and relief regimes (e.g., R&D, innovation, IP, investment, employment, regional incentives).
• Lead the end-to-end implementation of tax credit and incentive projects (scoping, eligibility analysis, data gathering, documentation and filings).
• Work with Finance and FP&A to integrate incentives into business cases, budgeting, and forecasting.
• Coordinate with local Finance, HR, and operational teams to ensure incentive requirements (substance, documentation, KPIs) are met on an ongoing basis.
• Monitor changes in tax credit and incentive regimes globally and assess their impact on Fever’s structure and expansion plans. 

Who You Are

• Degree in Law, Economics, Finance, Accounting, or related field.
• 5+ years of experience in tax incentives/credits, international tax, or related advisory (Big 4 / top-tier firm or multinational group).
• Proven experience with R&D and innovation incentives, investment incentives, and/or employment-related tax credit regimes across multiple jurisdictions.
• Strong financial and analytical skills; ability to model and articulate the impact of incentives on cash flow, effective tax rate, and business cases.
• Fluent in English; other languages are a plus.
• Proactive, hands-on attitude and comfortable working in a fast-paced, international, high-growth environment.

Why You’ll Love It Here

• Fever 40% discount: This discount is for personal use only.
• Free Candlelight Event: This voucher is for single use only and valid for 2 people.
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan.
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP  free of charge as it is covered 100% by Fever. 
• Life insurance (Mapfre): We offer this insurance fully paid by Fever.
• Savings plan (SURA): The employee contributes 5% of the fixed salary and Fever contributes with another 5%.
• English and Spanish Lessons fully paid by Fever.
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing).
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!
• Home office friendly!

#LI-hybrid #LI-fulltime

Location: 80% onsite in our local Fulfillment center (Ctra. Madrid-Barcelona km, 34.400 28805, Alcalá de Henares, Spain)

Role Description: 

The role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new, and existing, 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager who also serves as the backup for this role. This role reports to Regional Director, Fulfillment Ops. 

What you will do: 

• Supporting our 3PLs: 
  • Training: Coach and guide our 3PL partners to success defined by our metrics on the ShipBob Scorecard. 
  • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.  
  • Reinforce training materials, on an on-going basis, provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. 
• Troubleshoot: Find and Course-Correct. 
  • Support the relationship to handle questions, requests, and issues related to onboarding at ShipBob as a 3PL partner site. 
  • Adoption: Inspire 3PL partner use of Key ShipBob Features and Tools/Dashboard. 
  • Bridge ShipBob 3PL partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s.  
  • Work with the 3PLs to ensure quality closure of internal tickets (proper root cause analysis and resolution). 
• Supporting the execution of Best-in-Class operations.  
  • Timely and accurate Inbound Operations that support fulfilment operations to commence accurately. 
  • Provide accurate, visual, and detailed feedback to our merchants, in case of expectations misalignment, through our support team.  
  • Value Added Service (VAS) Operations are being completed accurately by the 3PL and queries to requirements are being quickly resolved. 
  • Work with Freight partners to organize transport where coordination is required. 
  • Support the development of efficient and scalable kitting solutions as the sites and demand for solutions grow. 
  • Support the 3PL partners on CI and efficiency initiatives.  
  • Lease with ShipBob internal stakeholders to coordinate resources and support 3PLs. 
• Supporting our Merchants: 
  • Perform: Nail Key Performance Indicators (KPIs).  
  • SLAs: Help 3PL partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.  
  • Work with the Merchant Experience Specialists (MES) to understand the Merchant Care Dashboard statistics and trends. Work with the 3PL on their specific improvement plans escalating to the site leadership team and your Line Manager if progress had not been made. 
  • Work closely with Merchant Implementation Managers and Merchant Support Managers to ensure that merchants onboarding/expanding into international locations receive an exceptional onboarding experience through focused action plans in their first 90 days, regular touch points with internal and external stakeholders and ensuring 3PLs understand pick/pack requirements. 
  • Weekly review of space utilization and opportunities to consolidate inventory IDs to reduce costs for the merchant. Work together with the 3PL to execute changes required. 
  • Work with 3PLs to resolve any urgent escalation or out of SLA request, with the merchant top of mind, and communicate outcomes accordingly to both ShipBob and 3PL stakeholders. 
• Supporting our Internal Customers: 
  • Support the operational Support Team (Control Tower) in getting timely responses to operational queries, resolving escalations, and providing general status updates. 
  • Work with Merchant Care and Inventory Control Quality Assurance (ICQA) to ensure internal queries (Jira), our ticketing system, are responded to as thoroughly as possible with trends being resolved more tactically through root cause investigations.  
  • Attending Weekly Business Review calls with our 3PL partners, supporting follow-up actions for completion. 
  • Attend daily stand-up calls with internal teams and take ownership of closing action items. 
  • Provide weekly reporting and visibility to our local commercial team. 
  • Support the National Ops Manager by taking on challenges and being prepared to be the next clear successor for this role.  
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you will bring to the table: 

• Demonstrated ability to build solid relationships and get business done. 
• Patience/Resilience: Knack for teaching and helping 3PL partners, ensuring adoption of ShipBob SOP’s, tools, and WMS systems.  
• Enjoyment of standardized processes, with a curious mind and CI mindset.  
• Minimum 4-7 years of operations, e-commerce fulfillment experience, or a fast-paced environment and managing new teams and setting them up for success. 
• Advanced understanding of either outbound or inbound fulfillment operations.  
• Ability to consistently assess partner site needs and deliver solutions along with connecting partners to the appropriate resources within ShipBob. 
• Intermediate skills with Microsoft Office tools (MS Excel) 
• Must have access to a vehicle for travel needs between locations. 

Perks & Benefits: 

• Life Insurance 
• Health Insurance Scheme 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DS2

ABOUT THE ROLE

The Experience Site Manager role is responsible for end-to-end management of our experience site in Madrid, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world class operational execution,  exceptional customer service, and financial efficiency.

Based in Madrid, the Experience Site Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm – you’ll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

VR 

Our VR experiences invite you to take a step back in time and dive into scenes from the past, exploring unknown parts of the world or lost civilizations. Equipped with virtual reality headsets, visitors will be invited to slip away into a unique universe, both enriching and entertaining.

Guided by cutting-edge technology, you will experience realistic sensations that transport you to fascinating times and places. A virtual guide becomes your partner in this exploration, revealing historical and cultural details with precision and captivating storytelling. These immersive expeditions give you the opportunity to discover, learn and expand your knowledge in a new and original way.

Registered as groups of 4 to 6 people, you will wander freely during 45 minutes into a 500sqm room together with up to 80 other visitors, all exploring different eras of the past or parts of the world. 

LOCATION AND ESTIMATED START DATE: 

September 2025/Madrid

GENERAL RESPONSIBILITIES:

Operational & Experience Management:

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff. 
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution. 
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company  highlighting actions needed and taken on site, and complete incident reports, as needed

Budget & Business Management

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance. 
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts. 
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS: 

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!  

About Us

Fideres delivers effective economic analysis and testimony, turning data into courtroom advantage. As global litigation experts, we help law firms secure new cases and offer unbiased, conflict-free insights for complex and innovative disputes. Driven by rigorous analysis, we empower justice—for all—from case strategy to victory.

By dedicating ourselves solely to litigation-based economic analysis, we can provide truly unbiased assessments and maintain our commitment to objectivity.

Our Competition litigation consulting team has provided expert opinions on major antitrust legal actions against Big Tech (including Apple, Amazon and Facebook), Big Pharma, Big Finance and Big Agriculture. Meanwhile our original and innovative investigations into river sewage and Covid-19 have led to national press coverage.

Our Financial and Securities Litigation team has worked on many of the most significant global cases involving securities fraud, market manipulation and financial cartels of the past decade, contributing expert opinions, and advising global law firms, institutional investors and regulators.

About this Role

We are looking for an Operations Coordinator to support the Operations Team. You will be a hardworking, proactive individual with strong initiative and energy who is keen to join a growing and innovative economic consultancy.

This role will be based in Madrid. The successful candidate will have experience supporting teams across multiple time zones and will be looking for a unique and exciting new opportunity.

Key Accountabilities

Office Management and Coordination

• Ensure the day-to-day operations of all offices, ensuring a professional, efficient, and welcoming environment, and that the teams have what they need to work efficiently.
• Manage office supplies inventory, equipment maintenance, and coordination with building management and external service providers.
• Order business cards, stationery, corporate gifts, and marketing collateral, ensuring brand consistency and quality control.
• Deal with the company’s contractors (e.g. local suppliers, office cleaners) and conduct regular checks on quality of service, manage onboarding and offboarding of suppliers.

Travel, Event & Meeting Management

• Plan, coordinate, and execute all logistical aspects of travel and corporate events, including internal and client events.
• Meet and greet guests, including clients and candidates, answer and gatekeep calls.
• Manage vendor relations, negotiate contracts, and oversee budget for all managed events.

Template and Document Formatting

• Update and proofread corporate templates, ensuring that all finalized documents—including reports and presentations—are accurate, error-free, and strictly conform to the approved templates and brand guidelines.
• Format, review, and proofread correspondence, reports, presentations, and legal documents to ensure consistency and brand compliance.

Key Skills and Attributes

The successful candidate will have:

• An undergraduate degree in business administration or other relevant qualification would be desirable but is not essential.
• Minimum of 5-7 years of relevant experience, prior secretarial experience preferred.
• Proven expertise in planning complex international travel schedules and event management.
• Exceptional written and verbal communication skills.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A proven ability to exercise judgment, maintain confidentiality, and work autonomously.
• Strong interpersonal skills and emotional intelligence.
• Ability to foresee needs and issues before they arise and problem solve accordingly.
• Highly organized with exceptional attention to detail.
• Fully bilingual in English and Spanish (Italian would be desirable).

Why Fideres

Fideres’s vision is to become the leader in litigation-only economic consulting globally, free of corporate conflicts.

Following years of growth, over the past two years Fideres has started to expand internationally and we now have offices established in London, New York, Rome and Madrid. We plan to open an office in Australia and to grow our presence in France and Germany.

We are looking for candidates, who are committed to Fideres’s strategy and values, and who are willing to grow in this phase of our company’s expansion.

What we Offer

You will get to work in a highly innovative environment where training and development is put at the top of the agenda to ensure that our staff are at the leading edge of their academic knowledge, and where rapid career progression is available to proactive employees who reach out for opportunities.

We offer competitive salaries and bonuses, and competitive benefits.

We are proud of our values and our diverse and international workforce, and we are committed to building a working environment where employees feel safe, welcome and able to have an open and respectful dialogue on diversity issues.

Our Benefits

Application Process

Applying

To apply, you will need to send us your CV and cover letter via the application form below. Please note that we consider a thoughtful and well considered cover letter to be an integral part of our application process.

Pre-Interview Assessments

Depending on the role you are applying for, you may be asked to complete a pre-interview assessment relevant to the role. This allows us to see if you have some of the necessary technical skills required for the role, and it can also give you an idea of some of the skills that would be required.

Interviews

For the majority of our roles, we have a three stage interview process. The main purpose of our interviews is to further assess your technical skills, your communication skills (team and client) and make sure that you have sufficiently researched what we do and the role itself. More generally it is a chance for us to get to know each other better.

A typical interview process would look a bit like this:

• First Interview: Technical with a team member
• Second Interview: Cultural fit interview
• Final Interview: Technical interview

Questions

If you have any questions about our process, please contact us at careers@fideres.com.