The Team

Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

What you’ll be doing 

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
• Advise customers on best practices and product adoption in a post-sales capacity
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Establish strong relationships internally, too as part of a larger collaborative team

• Participate in content creation for both internal and external enablement of staff and customers

What you’ll bring to the role

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• Consumer and/or SaaS application deployments 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position will be located in London or Barcelona and will have some travel required (under 50% of the time)
• BA/BS/MS or related discipline or equivalent work experience required

#LI-RB4

#LI-HYRBID

At Blacklane, we are building the future of sustainable chauffeur-driven mobility. Our Marketplace team plays a crucial role in providing chauffeur partners with the right offers to help them fill their schedules and grow their businesses. We are seeking a Senior/Staff Product Manager to take ownership of this vital area, ensuring a seamless and optimized marketplace experience that supports our partners and guarantees guests a reliable and premium ride.

YOUR CHALLENGE:

As a Senior/Staff Product Manager for the Marketplace team, you will:

• Drive the strategy and execution of features that show tailored offers to our partners, allowing them to pick those that align with their preferences.
• Own and optimize the end-to-end partner experience in the marketplace, from offer creation to selection.
• Collaborate cross-functionally with engineering, data, and operations teams to deliver impactful product improvements.
• Develop data-driven insights to identify opportunities that enhance the efficiency of our partner scheduling process and ensure no guest requests go unmet.
• Prioritize the right projects that align with business goals, balancing partner needs with guest experience requirements.
• Maintain a strong understanding of partner behaviors and market dynamics to adjust the marketplace strategy and product roadmap.
• Act as the main liaison between partners, product, and the wider business to ensure the marketplace achieves its goals.

ABOUT YOU:

We’re looking for someone who brings:

• 5+ years of product management experience, at least 2 years as a Senior Product Manager.
• Proven success in managing end-to-end product lifecycles and launching data-driven product improvements.
• Strong analytical skills with a data-driven mindset.
• Excellent communication and stakeholder management skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Experience working closely with engineering and design teams to deliver successful outcomes.
• You have worked directly with Data Science or Machine Learning Teams.
• A collaborative mindset and the ability to thrive in a fast-paced, agile environment.
• Bonus points if you have experience working with logistics, transportation, or B2B marketplace products.