Job Description

Job Title: Specialist, Payroll Design  - JG 4
Reports to: Senior Manager ,  Payroll

Level: 4
Experience: 8–10 Years

Location: Bangkok

Role Purpose:
Payroll Service Design, Governance & Continuous Improvement is responsible for designing, maintaining, and enhancing the global payroll operational framework. This role ensures payroll operations are robust, efficient, and scalable by establishing strong SLAs, KPIs, governance controls, and a disciplined culture of continuous improvement.

A key element of this responsibility is to lead and embed these standards into all payroll projects, including system implementations, vendor transitions, and global expansions. By acting as the critical bridge between strategic design and operational execution, this role translates global payroll standards into practical, future-proof ways of working, ensuring consistent service delivery, financial accuracy, and audit readiness across all initiatives.

Key Responsibilities:

• Payroll Operating Framework & Governance
  • Own, maintain, and enhance the global payroll operating model, standard operating procedures (SOPs), process maps, and escalation frameworks.
  • Define and manage global payroll calendars and cut-off schedules.
  • Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
  • Ensure all regional teams and external vendors adhere to defined global standards.
• Performance Management (SLA & KPI Oversight)
  • Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first-time-right rates, and cost efficiency.
  • Produce and analyze monthly performance dashboards to track trends and identify service gaps.
  • Lead root-cause analysis for performance issues and drive corrective action plans.
• Audit, Compliance & Risk Management
  • Act as the primary point of coordination for all internal and external payroll audits (Internal Audit, External Audit, SOC1/ISAE).
  • Ensure perpetual audit readiness across the global payroll function.
  • Track, manage, and ensure timely closure of all audit findings and control action items.
• Continuous Improvement & Process Excellence
  • Establish and own the Payroll Continuous Improvement (CI) framework, identifying opportunities for automation, standardization, and simplification.
  • Lead CI initiatives (e.g., Lean, Six Sigma, Kaizen) to eliminate high-volume manual tasks, rework, errors, and process bottlenecks.
  • Quantify, track, and report on benefits realization, including reduced error rates, shorter cycle times, cost savings, and improved employee experience.
  • Foster a culture of continuous improvement across the payroll and accounting teams.
• Project, Change & Vendor Management
  • Serve as the payroll Subject Matter Expert (SME) for key projects, including system upgrades, vendor transitions, and country expansions.
  • Support User Acceptance Testing (UAT), cutover planning, and hypercare support to ensure successful project implementations.
  • Govern vendor performance through SLA tracking, preparing Quarterly Business Review (QBR) materials, and driving service improvement plans (SIPs).
  • Act as a central coordination point for resolving cross-regional operational issues.
• Payroll & Accounting Alignment
  • Partner closely with the Payroll Accounting team to ensure clear ownership and seamless handoffs between payroll processing and accounting activities.
  • Align on and reinforce controls impacting the general ledger (GL) and balance sheet integrity.
  • Support governance of payroll-to-GL reconciliation processes and escalate accounting-impacting issues.

Key Stakeholders:

• Head of Payroll Operations & Payroll Accounting
• Regional Payroll Managers & Teams
• Head of Payroll Accounting & Finance Controllers
• HR Operations, HRIT, and Shared Services Leadership
• Internal & External Audit Teams
• Payroll Vendors and Technology Partners

Success Measures (KPIs):

• Service Delivery: Consistent achievement or improvement against all payroll SLAs and KPIs (accuracy, on-time delivery).
• Quality & Efficiency: Measurable reduction in rework, retro payments, and manual processing time.
• Governance: Reduction in audit findings and strengthened control compliance.
• Improvement: Tangible benefits delivered through process simplification, automation, and standardization projects.
• Stakeholder Satisfaction: Positive feedback from regional and functional leaders on governance and support effectiveness.

Required Experience & Qualifications:

Experience:

• 7–8 years of progressive experience within global payroll operations, payroll project management, governance, or payroll accounting.
• Hands-on experience designing SLAs/KPIs, driving process improvement initiatives, and supporting large-scale payroll transformations.
• Proven experience managing outsourced payroll vendors and multi-country payroll models.
• Practical exposure to major payroll platforms (e.g., Workday, SAP, ADP, CloudPay, Dayforce).

Skills & Competencies:

• Analytical Acumen: Expert ability in data analysis, KPI design, trend spotting, and root-cause analysis.
• Process Excellence: Strong skills in process mapping, re-engineering, and methodologies like Lean or Six Sigma.
• Structured Governance: A meticulous and structured approach to documentation, controls, and risk management.
• Influential Leadership: Ability to lead, influence, and drive change without direct authority in a complex, matrixed environment.
• Communication: Exceptional verbal and written communication skills, capable of engaging effectively with technical teams, vendors, and senior leadership.
• Problem-Solving: A proactive and strategic problem-solver with a focus on designing sustainable, scalable solutions.

Top 5 Strategic Contributions for Payroll & Payroll Accounting

1. Establish a Unified Framework of Governance & Control

This role will create a single source of truth for how payroll is run, creating clarity and reducing risk for both operations and accounting teams.

• For Payroll Ops: Clear SOPs, escalation paths, and defined controls reduce ambiguity and prevent errors.
• For Payroll Accounting: A robust control framework and segregation of duties ensure the integrity of data flowing into the General Ledger (GL), making reconciliations smoother and more reliable.
• Result: A standardized, audit-ready environment that builds confidence with Finance and Internal Audit. 

2. Drive Data-Driven Performance Management with SLAs & KPIs

The manager will move the organization from reactive problem-solving to proactive performance management by implementing a clear metrics framework.

• For Payroll Ops: Metrics like First-Time-Right and retro correction rates directly measure process quality and pinpoint areas for improvement.
• For Payroll Accounting: Shared metrics on payroll accuracy provide an early warning system for potential accounting issues, allowing for proactive resolution before the books are closed.
• Result: Objective performance visibility that aligns both teams on shared goals of accuracy and timeliness.

3. Embed Continuous Improvement (CI) to Eliminate Manual Work & Rework

This role will systematically identify and eliminate the root causes of inefficiency that plague both departments.

• For Payroll Ops: Targeting high-volume manual tasks and error-prone steps directly reduces the operational burden and frees up capacity.
• For Payroll Accounting: Reducing rework and errors in payroll processing means fewer correcting journals and less time spent investigating discrepancies.
• Result: A more efficient function with lower costs, faster cycle times, and less frustration for both teams.

4. Champion Strategic Automation and Technology Optimization

The manager will act as a key driver for leveraging technology to create a seamless flow of accurate data from HR to Payroll to Accounting.

• For Payroll Ops: Identifying automation opportunities for data validation, report generation, and payment processing.
• For Payroll Accounting: Ensuring system upgrades and new tools are designed with seamless payroll-to-GL reconciliation in mind, automating data feeds wherever possible.
• Result: Reduced manual intervention, minimized risk of human error, and a more streamlined E2E process. 

5. Serve as the Central Hub for Vendor & Project Governance

This role ensures that external partners and internal projects deliver value and adhere to the organization's standards, rather than creating new problems.

• For Payroll Ops: Rigorous vendor SLA management and QBRs ensure service quality and hold partners accountable.
• For Payroll Accounting: By acting as the payroll SME on projects (e.g., system changes, new country expansions), the manager ensures that accounting requirements for controls and data integrity are "baked in" from the start, not added as an afterthought.
• Result: Successful, low-risk implementations and a predictable, high-quality service from vendors. 

#payroll #shanghai #beijing #hongkong #budapest #dublin #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #india #yokohama  

Get to Know our Team: 

Agoda has been one of the fastest growing online travel agencies in the world in recent years, expanding our global reach as well as our portfolio of travel-related products. A critical driver to this success has been the Agoda Finance team. Within the FP&A team, we are responsible for providing insightful and actionable intel to the senior management team across the company, to facilitate effective decision-making . Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

The Opportunity:

The Senior FP&A Analyst reports into the Senior FP&A Manager and involves close collaboration with many of the key leaders within the business, as well as the rest of the FP&A team and the wider Finance organization.

The rapid growth of the business and the increasing complexity driven by new launches and services make this role an exciting, interesting, and very challenging proposition. Expected to help drive performance, build plans for the future, as well as manage regular reporting, forecasting, and general planning. The role is very broad-based and will require an individual who is motivated to make a big impact. 

In This Role, You’ll Get To: 

• Add immediate value and support the organisation during an exciting and dynamic growth phase
• Support the forecast process in conjunction with key stakeholders, and in collaboration with the rest of the FP&A team
• Work with the Team Lead to manage a rolling monthly forecast model and provide timely insights into performance against budget/forecast
• Prepare segments of reports to the Board, Shareholders and Advisers as required and directed from time to time
• Co-develop incisive analysis and reporting to give insights to business performance and trends, including use of KPIs and OKRs
• Undertake additional planning and budgeting activities as required
• Enhance the understanding and key levers of the Agoda business 
• Support the delivery of annual budgets, quarterly guidance, and monthly and weekly forecasts as well as related financial planning & analysis
• Provide financial analysis (FP&A) & commentary on month-end financials & KPIs

What You’ll Need to Succeed:

• • Minimum 4 years in accounting or related fields, 2 years in FP&A
  • Chartered Accountant qualified: ACA or CIMA, or equivalent
  • Hands on experience of using EPM/BPM systems (planning tools)
  • Exceptional Excel and financial modelling skills
  • Ability to take ownership, to work independently and to meet tight deadlines with a logical, methodical approach to prioritising tasks and responsibilities
  • Demonstrable success at developing quality insights for non-finance management teams, ideally gained in an e-commerce company
  • Commercially aware, able to think both analytically and strategically, to think logically about underlying business issues
  • Pro-active in resolving queries and problems and highlighting future potential areas of risk
  • A willingness to get involved in the business to understand the story behind the numbers
  • Digital, ecommerce, travel backgrounds preferable

#STRA#ANLS#MRKT#3#LI-TR2 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner 

Get to Know our Team: 

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

The Opportunity:

We are looking for a talented, driven Finance Systems Analyst to join our Finance Innovation and Systems team. You will get to work on mission critical financial systems that handle core financial processes at Agoda. You will be involved in the design, testing and operations of our core financial systems to support operational excellence that the rapidly changing field of online travel requires. You will have opportunity to rethink the way financial processes are being done and drive decisions with regards to new feature enhancements as well as the optimal integrations with multiple systems.

Our ideal candidates would have experience in relational database management system (SQL Server, Oracle, MySql or other), ticket management systems such as JIRA, data analytics with strong attention to detail, organizational skills and ability to work independently in a fast-paced environment. Experience working with Robotic Process Automation (RPA) tools or Oracle Fusion ERP will be a plus.

In this Role, you’ll get to: 

• Work with cross-functional teams across finance and IT to resolve operational roadblocks within agreed SLA
• Administer Business-As-Usual applications including provisioning, configurations, operations, access review, and maintenance of these finance systems
• Create and maintain accurate and up to date process documentation (e.g. standard operating procedures, design documents etc.)
• Manage Service Requests (SRs), identify the root causes of the issues and work with relevant team to resolve any system issues or bugs
• Act as the subject matter expert and primary point of contact for all technical and integration issues for assigned finance systems
• Constantly look for ways to enhance our financial systems and processes

What you’ll Need to Succeed:

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, MIS, Accounting, or relevant discipline.
• At least one year of experience in managing financial systems operations (specifically ERP system)
• Basic knowledge and experience in SQL
• Strong problem solving and analytical skills
• Excellent interpersonal, communication, and technical writing skills
• Ability to thrive in a fast-paced, dynamic environment which may involve pivots/directional changes.
• Capability to support multiple projects with strict deadlines concurrently while providing daily business supports
• Good command of the English language, both written and spoken

It’s Great if you have:

• Experience in project management using various methodologies (e.g. Agile, SDLC)
• Experience working in data analytics
• Experience working with Oracle fusion ERP
• Experience with Robotic Process Automation (RPA) tools

Location: 

This is a Bangkok-based role, relocation support will be provided.

#STRA#ANLS#MRKT#3#LI-TR2 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travellers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability of our customers to experience the world.

Get to Know our Team: 

Agoda has been one of the fastest-growing online travel agencies in the world in recent years, expanding our global reach as well as our portfolio of travel-related products. A critical driver to this success has been the Agoda Finance team. Within the FP&A team, we are responsible for providing insightful and actionable intel to the senior management team to facilitate effective decision-making. Experiments and data analysis deeply ingrained in our culture provide Agoda’s business leaders' strategic insights to push into new territories in sustainable and scalable ways. We also prioritise career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

The Opportunity:

The FP&A Manager reports to the Senior FP&A Manager and involves close collaboration with many of the key leaders within the business and the rest of the FP&A team and the broader Finance organisation.

The rapid growth of the business and the increasing complexity driven by new launches and services make this role an exciting, engaging, and challenging proposition. Expected to help drive performance, build plans for the future, and manage regular reporting, forecasting, and general planning. The role is very broad-based and will require an individual motivated to make a significant impact. 

In This Role, You’ll Get To: 

• Add immediate value and support the organisation during an exciting and dynamic growth phase
• Develop insightful analysis, dashboards and presentations to the Senior Leadership Team and other stakeholders to guide long term strategic decision making
• Support the forecast process in conjunction with key stakeholders and collaboration with the rest of the FP&A team
• Work with the Senior FP&A Manager to manage a rolling monthly forecast model and provide timely insights into performance against budget/forecast
• Prepare segments of reports to the Board, Shareholders and Advisers as required and directed from time to time
• Develop insights on business performance and trends, including use of KPIs and OKRs
• Undertake additional planning and budgeting activities as required
• Enhance the understanding and critical levers of the Agoda business 
• Support the delivery of annual budgets, quarterly guidance, and monthly and weekly forecasts as well as related financial planning & analysis
• Provide financial analysis & commentary on month-end financials & KPIs

What You’ll Need to Succeed:

• Minimum 6 years in finance-related fields, four years of financial planning experience
• Chartered Accountant qualified: ACA or CIMA, or equivalent
• Hands-on experience of using EPM/BPM systems (planning tools)
• Exceptional Excel and financial modelling skills proficiency in SQL and statistical modelling is a plus
• Self-starter with the ability to work independently while also collaborating with cross-functional teams and coaching junior members of the FP&A team
• Ability to take ownership and to meet tight deadlines with a logical, systematic approach to prioritising tasks and responsibilities
• Strong communication and presentation skills with a track record of presenting to senior management
• Demonstrable success at developing quality insights for non-finance management teams
• Commercially aware, able to think both analytically and strategically, to think logically about underlying business issues
• Pro-active in resolving queries and problems and highlighting future potential areas of risk
• Curiosity and  willingness to get involved in the business to understand the story behind the numbers
• Digital, ecommerce, travel backgrounds preferable

#STRA#ANLS#MRKT#3#LI-TR2 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner 

Get to Know our Team:  

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  

The Opportunity:  

Based in our Bangkok office, this accounting role will work across Agoda’s core operational entities, which mainly focus on accommodation and flight reservations. This role offers the opportunity to explore the accounting and finance of an online travel agency (OTA) with all the functions that drive OTA products. You will also have the chance to coordinate with other brands within Booking Holdings and gain exposure to international accounting and finance. 

In this Role, you’ll get to:  

Financial Accounts  

• Maintain accounting records including journal entries  

• Maintain and control over fixed assets register  

• Issue and control over invoices, tax invoices, receipts  

• Coordinate with intercompany related to month-end closing and confirmation  

• Correspond with external auditors for statutory financial report  

• Identifying and communicating issues to the Manager  

• Assist accounting manager on ad-hoc assignment  

Reporting  

• Prepare financial closing, reporting packages, accounts reconciliation and analysis on the responsible areas 

• Prepare detail reports to support manager on the Quarterly Balance Sheet review with CFO  

What you’ll Need to Succeed:  

• 3-5 years’ experience in accounting field  

• Graduated Bachelor in Accountancy  

• Accounting standard knowledge (e.g. IFRS, US GAAP, and Local Accounting Standard)  

• Preparation of Statutory reports  

• Proficient ERP Software (Oracle is preferable)  

• Strong communication and coordination skills  

• Microsoft office packages (mainly Excel and PowerPoint) 

• Excellent analytical/numerical skills – including strong attention to detail 

It’s Great if you Have:  

• Experience in preparing financial statements under US GAAP 

• Proficient ERP Software (Oracle is preferable)  

• Accounting experience in online travel agency business  

#SeniorAccountingAnalyst #AccountingSeniorAnalyst #Accounting #AccountsPayable #APAnalyst #Finance #FinanceCareers #SharedServices #SSC #ProcessImprovement #ProcessAutomation #IFRS #ERP #SAP #Oracle #FluentEnglish #Asia #Thailand #Singapore #Malaysia #Philippines #Indonesia #Vietnam #India #China #Japan #SouthKorea #HongKong #Taiwan #SriLanka #Pakistan #Bangladesh #Cambodia #Laos #Myanmar #Mongolia #Nepal #RegionalRole #Multinational #CareerGrowth

Get to know our team:

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the Agoda Finance team. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, but we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.

Job Description:

• Perform day-to-day Accounts Payable financial and related accounting activities e.g., making payment to supplier, ensure all financial transactions are accurate, executed and recorded on time.
• Perform month end closing activities e.g., monthly reconciliation of Accounts Payable related accounts including overall analysis to detect unusual items and propose resolution on discrepancies/outstanding (If any).
• Monitor accounting, associated system and procedures working properly and comply with internal controls, regulations, accounting principles and standards.
• Provide necessary support to projects/initiatives/process enhancement to ensure that they are completed on-time with quality results.
• Provide support transactions processing particularly for more complexity with supervisor’s advisement.
• Ensure that unusual items or cases are brought up for discussion appropriately and resolved within the deadline with consultation from Supervisor.
• Proactive partnering, ensure fairly support stakeholders within Finance and outside of Finance.
• Support team to deliver Ad Hoc request as needed.

What you’ll need to succeed:

• Bachelor’s degree in accounting or related field.
• 1-2 years’ experience in Accounts Payable Accounting or related field.
• Strong Interpersonal skills, problem solving, prioritization, proactive handling, and teamwork with ability to meet deadlines.
• Proficient in MS Office Application.
• Dynamic and able to adapt to a fast-paced environment with  growth mindset.
• Team working skills – ability to collaborate, influence and mediate effectively with other teams both within and outside of Finance.
• Energetic, initiative with effective communication skills in English.

It’s great if you have:

• Proficient ERP Software (Oracle is preferable)
• Accounting experience in online travel agency business

#AccountsPayableOfficer #Accounting #AccountsPayable #APAnalyst #Finance #FinanceCareers #SharedServices #SSC #ProcessImprovement #ProcessAutomation #IFRS #ERP #SAP #Oracle #FluentEnglish #Thailand #Multinational #CareerGrowth

Get to know our team:

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we’re also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  

Job Description:

• Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards.  

• Manage the invoicing process, aging reports and tracking the overdue receivables working closely with the collections function 

• Reporting and optimizing the bad debt provisions process. 

• Troubleshoot daily operational issues and work closely with other stakeholders especially IT teams to come up with solutions.  

• Manage and implement Company’s initiatives and projects from finance and accounting perspective. This includes providing requirements, designing, and performing UAT, designing new workflow and monitoring post go-live processes.  

• Identify opportunities to drive processes improvement and automation.  

• Provide reports and analysis using finance operations data e.g. processing fees incurred data to support management decision making.  

• Coordinate with various units to ensure timely and accurate data is available for preparation of financial information for internal and external reporting.  

• Supervise day-to-day operations and month-end closing for related areas.  

• Maintain the internal control environment in the Company’s operations that are in compliant with corporate policies as well as SOX requirements etc.  

• Provides oversight, training, and coaching to department associates.  

• Address ad-hoc requests and issues.  

What you’ll need to succeed:  

• Bachelor’s/Master’s Degree in Accounting or Finance or CPA qualification.  

• Around 8 years of working experience in finance operations (either accounts payable or accounts receivable functions), risk control or Finance functions with some experience at management level, including some managerial experience.  

• Strong problem-solving skills with the ability to think outside the box.   

• Flexible and able to adapt to a fast-paced environment with a growth mindset  

• Strong ability to prioritize and manage expectations.  

• Strong ability to communicate articulately and efficiently with stakeholders and your own team.  

• Excellent leadership and team management skills   

• Solid ability to prepare and carry out presentations to large and senior audiences.  

• Ability to handle and analyze large volumes of data  

• Experience in driving and implement process improvement.  

• Familiar with local/US GAAP and knowledge & compliance in financial & accounting management and internal control   

It’s great if you have:

• Experience in online payment processes   

• Knowledge of SQL and data analysis tools 

Location:

• This is a Bangkok Based Position 

#bangkok #phuket #newyork #singapore #manila #jakarta #germany #malaysia #boston #manchester #edinburgh #london #receivables #AR #accountsreceivable #billing 

Get to know our team 

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we’re also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

Job Description 

• Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards. 
• Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies.
• Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management.
• Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections.
• Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management.
• Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance.
• Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution.
• Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring.
• Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes.
• Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting.
• Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture. 

What you’ll need to succeed 

• Ideally a Masters in a Business field or  CPA/ CFA or related certification. But we are open to Bachelor’s degree holders with a great execution track record
• Minimum of 8-12 years of working experience in finance operations (either accounts payable or accounts receivable functions), FP&A with some experience at management level, including some managerial experience. 
• Strong problem-solving skills with the ability to think outside the box.  
• Flexible and able to adapt to a fast-paced environment with a growth mindset 
• Strong ability to prioritize and manage expectations. 
• Strong ability to communicate articulately and efficiently with stakeholders and your own team. 
• Excellent leadership and team management skills  
• Solid ability to prepare and carry out presentations to large and senior audiences. 
• Experience in driving and implement process improvement. 
• Familiar with financial & accounting management and internal controls

It’s great if you have 

• Experience in online payment processes 
• Knowledge of SQL and data analysis tools 

#India #Thailand #Malaysia #Singapore #Philippines #Vietnam #Indonesia #SriLanka #Bangladesh #Pakistan #China #Japan #SouthKorea #Taiwan #HongKong #Australia #NewZealand #UAE #SaudiArabia #Qatar #Oman #Bahrain #Kuwait #UnitedKingdom #Ireland #Netherlands #Germany #France #Spain #Portugal #Italy #Poland #Hungary #Romania #CzechRepublic #Bulgaria #Greece #Sweden #Denmark #Finland #Switzerlan

Get to know our team 

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we’re also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

Job Description 

• Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards. 
• Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies.
• Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management.
• Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections.
• Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management.
• Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance.
• Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution.
• Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring.
• Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes.
• Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting.
• Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture. 

What you’ll need to succeed 

• Ideally a Masters in a Business field or  CPA/ CFA or related certification. But we are open to Bachelor’s degree holders with a great execution track record
• Minimum of 8-12 years of working experience in finance operations (either accounts payable or accounts receivable functions), FP&A with some experience at management level, including some managerial experience. 
• Strong problem-solving skills with the ability to think outside the box.  
• Flexible and able to adapt to a fast-paced environment with a growth mindset 
• Strong ability to prioritize and manage expectations. 
• Strong ability to communicate articulately and efficiently with stakeholders and your own team. 
• Excellent leadership and team management skills  
• Solid ability to prepare and carry out presentations to large and senior audiences. 
• Experience in driving and implement process improvement. 
• Familiar with financial & accounting management and internal controls

It’s great if you have 

• Experience in online payment processes 
• Knowledge of SQL and data analysis tools 

#India #Thailand #Malaysia #Singapore #Philippines #Vietnam #Indonesia #SriLanka #Bangladesh #Pakistan #China #Japan #SouthKorea #Taiwan #HongKong #Australia #NewZealand #UAE #SaudiArabia #Qatar #Oman #Bahrain #Kuwait #UnitedKingdom #Ireland #Netherlands #Germany #France #Spain #Portugal #Italy #Poland #Hungary #Romania #CzechRepublic #Bulgaria #Greece #Sweden #Denmark #Finland #Switzerland

 
Senior Operations Specialist (Driver Engagement) based in Bangkok, Thailand, responsible for delivering a consistently high-quality experience for customers and partners by strengthening operational standards, improving driver and fleet quality, and driving engagement across the marketplace.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
  You will be responsible for leading initiatives that enhance driver and fleet engagement while ensuring high operational standards across all touchpoints. This includes developing scalable processes and frameworks to improve quality, monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement, and driving continuous improvement 

• Drive initiatives to deliver a consistently high-quality experience for customers and partners by setting and upholding operational standards across all key touchpoints.
• Develop scalable frameworks and processes to manage and improve fleet and driver quality, while monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement.
• Identify local bottlenecks and opportunities, designing and implementing effective solutions in collaboration with central and local teams.
• Build and manage strong relationships with fleet partners to ensure alignment on business goals, performance targets, and long-term success.
• Collaborate cross-functionally with Product, Support, Legal, and Marketing to localize and implement strategic projects that support growth and sustainability.
• Foster a culture of operational excellence by supporting internal teams and partners, taking on varied operational challenges with a startup mindset, and mentoring junior team members as needed.

 
 

• You have 5+ years of relevant experience in operations, consulting, mobility, or similar fast-paced environments.
• You’re highly analytical, with a data-driven approach to problem-solving and decision-making.
• You’re detail-oriented and have a strong sense of ownership – you don’t wait to be told what to do.
• You’re a clear and confident communicator, fluent in English and Thai.
• You’re comfortable managing and engaging multiple stakeholders while adapting priorities in a dynamic environment

 Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

  Operations Specialist (Driver Growth) based in Bangkok, Thailand, focused on strengthening the driver value proposition to grow supply, improve performance, and increase retention. This role involves hands-on supply management, operational execution, and close collaboration with cross-functional teams to ensure marketplace health and efficiency.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 
  You will be responsible for developing and executing strategies to grow and retain the driver base while ensuring strong operational performance. Working closely with the operations team, you will define and implement local processes, manage supply acquisition and activation, and ensure the best experience for driver and fleet partners.

• Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention
• Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind
• Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
• Identifying trends, risks and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.

• You have relevant experience in operations, consulting, mobility, or similar fast-paced environments.
• You’re highly analytical, with a data-driven approach to problem-solving and decision-making.
• You have experience managing complex teams and engaging multiple stakeholders while adapting priorities in a dynamic environment.
• You’re detail-oriented and have a strong sense of ownership – you don’t wait to be told what to do.
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Thai
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 
 *Some perks may differ depending on your location and role.

• Lead the roadmap for collections technology: CRM/Collections system, workflow engine, automation tools, and data platforms. 
• Implement segmentation strategies, automated workflows, and predictive models in collaboration with Data, and Fintech teams. 
• Implement dashboards, real-time exposure tracking, and performance analytics for proactive collections. 
• Champion digital capabilities such as auto‐reminders, AI-based scoring, and robotic process automation (RPA). 

• Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables industries. 
• Hands-on experience with CRM/collections platforms (e.g., High-Radius, Collection Hub, D365, Salesforce), billing engines, and data-visualization tools. 
• Ability to thrive in fast-paced, rapidly evolving environments. 

#LI-NS2 

#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore 

Get to Know our Team:  

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  

The Opportunity: 

As a  Specialist - Oracle Fintech Data and Automation (FDA), you will be a key member of our team, using your 5+ years of experience to design, implement, and manage systems and processes controls that drive our Finance functions. You’ll take on the role of Compliance Owner for “Off The Shelf Systems (OTS),” working closely with IT, Product, Risk and Compliance, Auditors, and other departments. We’re looking for a results-oriented professional who can communicate effectively, manage projects, and collaborate across teams. 

You will be expected to confidently express your ideas and perspectives to stakeholders and manage projects with minimal supervision. Being comfortable with ambiguity, organized, and possessing strong interpersonal skills will be essential to your success. Your ability to influence, communicate, and drive change will be critical in delivering value to the business. 

In This Role, You'll Get to be a: 

• Tech, Process, and Compliance Advisor: Participate in business discussions, providing expert insights from both a finance and compliance perspective to ensure that technology and processes meet user needs, while adhering to risk management, segregation of duties (SoD), and access control standards. 
• Solution Implementer: Develop, configure, and implement off-the-shelf Oracle finance technology solutions, ensuring seamless integration with existing Oracle systems while maintaining strong controls around user access, security, and compliance. 
• Testing and Risk Contributor: Support testing phases, ensuring finance systems operate efficiently while upholding risk mitigation strategies, proper segregation of duties, and that access controls are correctly implemented throughout the development and testing lifecycle. 
• System and Compliance Evaluator: Regularly assess and improve Oracle finance systems and processes to enhance efficiency, mitigate risks, and ensure compliance with regulatory standards like SOX and internal access control policies. 
• Change Coordinator: Evaluate the impact of upstream changes on finance systems, reports, and access controls, collaborating with Oracle technical and business teams to ensure smooth and compliant implementation with a focus on mitigating potential risks. 
• Issue and Compliance Resolver: Serve as a liaison between business and tech teams to analyze and resolve software or technical issues, ensuring that solutions comply with Oracle’s access control policies, risk management protocols, and financial regulations. 
• Continuous Learner: Stay updated on accounting, tax, and risk management developments, particularly within the travel industry, to ensure that Oracle finance systems remain compliant and future-ready. 
• System Maintainer: Assist in the setup, maintenance, and compliance of financial systems, ensuring they are optimized for business success, maintain high user satisfaction, and are safeguarded with proper access controls and risk management protocols. 

What You’ll Need to Succeed: 

• Industry Expertise: Over 5 years of experience managing finance system projects and operations, particularly within ERP systems in the tech or e-commerce sectors, with a strong focus on Oracle Fusion Finance configuration, compliance, access control, and risk management. 
• Oracle Fusion Finance Configuration: Extensive experience configuring and optimizing Oracle Fusion Finance systems, ensuring seamless integration with financial processes while adhering to compliance and regulatory standards such as SOX. 
• Finance Systems Proficiency: In-depth understanding of multiple finance systems, including Oracle Fusion Finance, with proven success in applying this knowledge to ensure compliance with segregation of duties (SoD) and access control policies. 
• Stakeholder Management: Demonstrated ability to manage and influence stakeholders across finance, IT, and business teams to align on project objectives, risk mitigation strategies, and successful outcomes in Oracle Fusion environments. 
• Educational Background: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus, with strong understanding of financial controls and SOX compliance. 
• Adaptability: Proven ability to excel in fast-paced, dynamic environments, quickly adapting to new challenges, including Oracle Fusion configurations, while maintaining compliance with industry standards and evolving regulations. 
• Vendor Management: Skilled in managing vendor relationships, negotiating best outcomes while maintaining strong partnerships, ensuring vendor compliance with Oracle system configurations and financial regulations. 
• Project Leadership: Strong project management capabilities, leading cross-functional initiatives involving Product, Tech, and Business teams, with a focus on Oracle Fusion Finance, aligning objectives, mitigating risks, and driving successful execution. 
• Analytical and Problem-Solving Skills: Strong analytical mindset with the ability to identify practical solutions, particularly in Oracle Fusion Finance configuration, risk management, access controls, and system optimization. 
• Detail-Oriented: High attention to detail, ensuring that Oracle Fusion Finance systems are continuously improved and compliant with internal and external regulatory requirements. 
• Communication Skills: Excellent written and verbal communication skills, combined with strong organizational and planning abilities to effectively convey project goals and compliance measures, especially related to Oracle Fusion Finance. 
• Dependability: Strong sense of urgency and results orientation, dedicated to meeting goals, ensuring compliance, and driving business value through effective Oracle Fusion Finance configuration, risk management, and system optimization. 
• Good experience with Oracle BI Publisher (BIP), including the ability to understand existing reports and design, develop, and maintain new BIP reports (templates, data models, and layouts).
• Proficient in SQL, with the ability to write, optimize, and troubleshoot SQL queries for reporting, data analysis, and integrations.

It’s Great if You Have: 

• Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A). 
• Familiarity with project management methodologies (e.g., Agile, SDLC). 
• Experience in data analytics or with other modules within Oracle Fusion ERP. 
• Knowledge of Robotic Process Automation (RPA) tools and other financial software.

#Bangkok #Thailand #SoutheastAsia #Singapore #HongKong #Malaysia #Brasil #Indonesia #Vietnam #Philippines #India #Dubai #UAE #Asia #APAC #GlobalTalent #Fintech #Payments #ForeignExchange #FX #CrossBorderPayments #B2B #B2C #ProductManagement #FXTrading #RiskManagement #CommercialStrategy #PartnerManagement #DigitalPayments #FinancialServices #FinancialProducts #DataAnalytics #Automation #ProjectManagement #StakeholderManagement #Innovation #BusinessDevelopment #FinancialModeling #Excel #PowerPoint #TechJobs #London #UnitedKingdom #Germany #France #Spain #Netherlands #Switzerland #Europe #Mexico #Argentina #Chile #Colombia #Latam #LatinAmerica

Get to Know our Team:   

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.   

The Opportunity:  

We are seeking a talented and motivated Specialist to join our Fintech Solutions team. In this role, you will co-lead the design, testing, and operation of core financial systems across a variety of finance domains, such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Tax, and more. You will collaborate with cross-functional teams, help resolve operational issues, and contribute to the enhancement of our finance technology landscape. This is an excellent opportunity for someone looking to take the next step in their finance systems career, with the potential to lead small projects or a team of analysts.

In this role, you will get to: 

• Collaborate with finance, product, and technology teams to support daily and month-end financial operations across multiple domains (AP, AR, GL, Tax, etc.).
• Assist in the development, testing, and implementation of finance technology solutions, ensuring system functionality and finance user satisfaction.
• Act as a point of contact for operational issues, performing root cause analysis and coordinating with relevant teams for resolution.
• Maintain and update process documentation, including standard operating procedures and design documents.
• Support the assessment and implementation of upstream changes impacting finance systems and reports.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance system efficiency and user experience.

What you’ll Need to Succeed:  

• Bachelor’s degree in Business Administration, Finance, Accounting, Computer Science, Information Systems, or a related field.
• 3+ years of experience in finance systems or domain, with exposure to one or more finance domains (AP, AR, GL, Tax, etc.).
• Basic to intermediate SQL skills and experience with ERP systems (Oracle Fusion ERP is a plus).
•  Passion for reconciliation—someone who loves to dig deep into reconciliation issues, investigate discrepancies, and solve complex problems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent interpersonal and communication skills, with the ability to work effectively across functions.
• Experience in process documentation and supporting multiple projects with tight deadlines.
• A proactive, detail-oriented, and continuous improvement mindset.
• Good command of English, both written and spoken.

It’s Great if you have:   

• Exposure to Robotic Process Automation (RPA) tools.
• Familiarity with risk and controls in finance operations.
• Data analytics experience.

#LI-NS2 

#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore

Get to Know the Department:

Agoda’s Global Affairs Team works on key projects to advance the organization’s critical goals on legislative and policy work, stakeholder engagement, and sustainability. Our projects guarantee Agoda continues to play a positive role in leading the industry towards the future, where sustainable travel is the norm and where customers can travel more freely. Working with Global Affairs will offer the opportunity to network, learn, and gain valuable skills at the intersection of government affairs, sustainability, and technology. You will work on aligning Agoda’s strengths with government priorities to make real positive change around the world. Through these high-priority and innovative projects, you will impact the business and the communities we operate in on a global scale.

The Opportunity:

Government Affairs at Agoda harnesses the power of travel as a global force for good. We pioneer the partnerships that build a more connected world, building key relationships with governments to unlock the economic and social power of travel. Our team of experts in public policy, international relations, and communications collaborates with officials to champion tourism as a powerful driver for growth and development. By uniting strategic vision with technical expertise, we create scalable solutions that empower more people to see the world for less. 

As Coordinator, Government Affairs you’ll play a key role in supporting the operational and strategic delivery of our team’s initiatives. Reporting to the Senior Manager of Strategic Engagement, you’ll help ensure our government-facing events and day-to-day operations run smoothly, enabling the team to work efficiently and make an impact.  

*This role is 1-year contract, based in Bangkok

What You'll Do

Operational Support 

• Assist with routine tasks such as invoice processing, vendor documentation, document filing and meeting scheduling.  

• Maintain and update databases of government, industry and institutional contacts across key markets 

• Track team activities, maintain record and support reporting and planning.  

• Coordinate between internal teams (e.g Finance, Legal, Brand) to ensure smooth operations.  

Event & Engagement Coordination 

• Support planning and logistics for government-facing events, including major sponsorships, official visits and other events.  

• Prepare materials, manage guest lists, coordinate with vendors and support on-site execution to a professional standard.  

• Handling practical arrangements such as venues, catering, travel, contracts and payments. 

Team and Process Support  

• Help develop through coordination, briefing materials, presentations and responses to government requests, ensuring communications are all aligned.  

• Provide logistical support for internal meetings, trainings and team off-sites (e.g; agendas, notes, follow ups) 

• Document and help improve team processes, ensuring events and processes can be repeated and efficient as possible.  

Required Qualifications:

• Up to 2 years’ experience in coordination, administration, events, public affairs support, or similar roles (Preferred); internships or student leadership experience are welcome.   

• Strong organization and time-management skills, with attention to detail and the ability to handle multiple tasks in parallel.   

• Good written and verbal communication skills in English; additional Asian language(s) are a plus.   

• Comfort working with productivity and AI tools and willingness to learn basic tracking and database tools.   

• Professionalism, high integrity, reliability, and cultural sensitivity when supporting engagements with governments and senior stakeholders.   

• A proactive, “can-do” attitude, with readiness to handle hands-on operational and logistical tasks in a fast-paced, international environment. 

#Bangkok

Get to Know Our Design Team:

The Design team is a diverse group of product designers and researchers that help to build Agoda’s products from our home office in Bangkok. Being a product-driven company, we constantly partner with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces. 

There is always an opportunity for growth here. Focus on your craft to improve or expand your skill set, or step into a managerial role and flex your talents as a designer and driver of team projects. This is a great time to join a team that’s small enough to be scrappy and hands on, yet big enough to influence change and product strategy. 

At Agoda, we offer a range of travel products – including accommodations, flights, and activities – and are building the next generation of travel experiences to help customers plan and book their entire trip. We’re looking for a Senior Product Designer, Flights to help transform the way users search for, book, and manage flights.

As a Senior Product Designer, Flights, you’ll focus on end-to-end user journeys, leading the design of intuitive and engaging experiences that make every step from enabling users to discover, search, book and manage their flights seamlessly on Agoda. In this role, you’ll drive design strategy, collaborate closely with cross-functional teams, and ensure our flight products set the benchmark for usability and innovation in the online travel industry.

In your day-to-day work, you’ll turn strategy into actionable design solutions by setting design direction, solving complex challenges, and delivering experiences that are intuitive, scalable, and grounded in user insights. You’ll champion user needs throughout the product lifecycle, using research and data to continuously refine our flight offerings. 

Experience Requirements & Role Expectations:

• 6+ years of full-time experience as a product designer for digital or web-based products; in-house experience highly preferred.
• Create visually stunning, intuitive, and delightful interfaces, and independently deliver pixel-perfect UI and seamless interactions. You sweat the details and care deeply about craft.  
• You are highly experienced in UI design, with deep knowledge of design patterns and a creative approach to solving problems through user interfaces.
• Proficient in both quantitative and qualitative research, with hands-on experience running user interviews, synthesizing findings, and generating actionable insights to inform design decisions.
• Take full ownership of the design process for a dedicated scrum, from discovery to delivery. You’ll set the design vision, define the user experience, and ensure high-quality execution.
• Partner with Product managers to shape product vision and roadmap. You’ll use data, research, and business context to inform your design decisions, always balancing user needs with business goals.
• Has experience of managing multiple stakeholders within an agile development process 
• Strong communicator who can articulate design rationale, influence stakeholders, and build trust across disciplines.
• A strong portfolio of work that demonstrates your design thinking, process, and solutions  showcasing beautiful, user-centered web and mobile product design.

Day to day, it looks like:

• Develop design solutions that address both business objectives and customer needs
• Manage and communicate with stakeholders to ensure alignment and on-time delivery of features
• Test prototypes and hypotheses with users to gather actionable feedback
• Present your work to peers and leadership, both asynchronously and in person
• Participate in weekly design critiques, workshops, all-hands, and team meetings
• Document your design process and clearly articulate your decisions
• Champion cohesion and consistency in UX design across our expanding suite of products and features
• Bring a strategic vision to implementing experiences that balance customer needs with business, content, and technology

Senior Product Designer at Agoda means you have a track record of:

• You work alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach
• You have a track record of crafting sophisticated flows and customer journeys
• You can think and craft at a system level, not just interface elements or pages
• You’ll regularly make use of your soft skills: listening, negotiating, decision-making
• You can balance multiple priorities and successfully deliver in a fast-paced, dynamic environment.

Qualities we value in designers:

• Effective articulation of ideas and design solutions
• Demonstrates initiative and proactively communicates
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

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About Agoda  

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. 

 Our Purpose – Bridging the World Through Travel  

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

Get to Know our Team:   

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.   

The Opportunity:  

As a Manager, you’ll spearhead our team’s growth, leveraging your extensive experience to architect and refine finance systems and processes. Your role as a tech-savvy finance expert will see you collaborating with finance users, IT, Product, and various business units, driving innovation and efficiency. We seek a results-driven professional with a commanding presence and the ability to articulate expert insights to stakeholders. You’ll thrive on autonomy, navigate complexities with ease, and employ stellar interpersonal skills to forge strong partnerships across functions. Your influential communication will be vital in propelling business enhancements and strategic value. Join us and become a pivotal force in our financial technology evolution. 

In this transformative role, you will: 

• Collaborate with finance teams (Pay-out, Treasury, GL, Tax etc.) to streamline operations, improve systems, and ensure smooth daily and month-end processes. 
• Address operational issues and drive continuous improvements in various finance functions (Payout, Treasury, R&C, FBP and so on). 
• Co-lead projects, focusing on solutioning, process design, documentation, implementation, and BAU. 
• Act as a techno-functional specialist, influencing business decisions and advocating for company-wide benefits. 
• Partner with cross-functional teams to develop and test adaptable finance tech solutions, enhancing functionality and user satisfaction. 
• Prioritize finance opportunities across quarterly, short-term, and long-term goals, targeting risk reduction, efficiency, data quality, and compliance. 
• Collaborate on designing scalable and resilient finance systems architecture to meet evolving needs. 
• Define and analyze key metrics for finance systems (Pay-in, Pay-out, Accounting, Treasury, etc.), identifying improvement opportunities and implementing solutions. 
• Deepen expertise in finance processes and tech within the travel domain. 

What you’ll Need to Succeed:

• Over 7-8 years in finance systems and operations, with a focus on any of the finance domains (Pay-in, Pay-out, GL, Treasury, Tax) domain in the tech and e-commerce sectors. 
• A track record as a techno functional expert in finance systems, driving operational excellence and authoritative guidance. 
• Strong experience in stakeholder management and the ability to sway decisions. 
• A Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. 
• Have decent understanding of risk and controls related finance systems and processes 
• Familiar with the top KPIs for finance verticals such as Pay-out, Treasury, GL  touching on finance systems as well as finance business side  
• Excellent stakeholder management with exceptional presentation skills. 
• Capability to work alongside Product, Tech, and Finance teams on various projects and initiatives. 
• Exceptional numerical, analytical, problem-solving, and change management skills, coupled with the ability to innovate and make critical judgements. 
• Basic SQL proficiency 
• A keen eye for detail, self-motivation, and a mindset geared towards continuous improvement and learning. 
• A high level of dependability, urgency, results-orientation, and strong business acumen. 

It’s Great if you have:   

• Experience working in finance cross-functions (Finance operations, tax etc.)  
• Familiar with local/US GAAP and knowledge & compliance in financial & accounting management 
• Experience in project management using various methodologies (e.g. Agile, SDLC) 
• Experience working in data analytics 
• Experience working with Oracle fusion ERP or SAP  
• Experience with Robotic Process Automation (RPA) tool 
  
  

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Get to Know our Team:  

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  

The Opportunity: 

As a  Oracle Fusion Techno-Functional Financial Consultant  you will be a key member of our team, using your 5+ years of experience to design, implement, and manage systems and processes controls that drive our Finance functions. You’ll take on the role of Compliance Owner for “Off The Shelf Systems (OTS),” working closely with IT, Product, Risk and Compliance, Auditors, and other departments. We’re looking for a results-oriented professional who can communicate effectively, manage projects, and collaborate across teams. 

You will be expected to confidently express your ideas and perspectives to stakeholders and manage projects with minimal supervision. Being comfortable with ambiguity, organized, and possessing strong interpersonal skills will be essential to your success. Your ability to influence, communicate, and drive change will be critical in delivering value to the business. 

In This Role, You'll Get to be a: 

• Tech, Process, and Compliance Advisor: Participate in business discussions, providing expert insights from both a finance and compliance perspective to ensure that technology and processes meet user needs, while adhering to risk management, segregation of duties (SoD), and access control standards. 
• Solution Implementer: Develop, configure, and implement off-the-shelf Oracle finance technology solutions, ensuring seamless integration with existing Oracle systems while maintaining strong controls around user access, security, and compliance. 
• Testing and Risk Contributor: Support testing phases, ensuring finance systems operate efficiently while upholding risk mitigation strategies, proper segregation of duties, and that access controls are correctly implemented throughout the development and testing lifecycle. 
• System and Compliance Evaluator: Regularly assess and improve Oracle finance systems and processes to enhance efficiency, mitigate risks, and ensure compliance with regulatory standards like SOX and internal access control policies. 
• Change Coordinator: Evaluate the impact of upstream changes on finance systems, reports, and access controls, collaborating with Oracle technical and business teams to ensure smooth and compliant implementation with a focus on mitigating potential risks. 
• Issue and Compliance Resolver: Serve as a liaison between business and tech teams to analyze and resolve software or technical issues, ensuring that solutions comply with Oracle’s access control policies, risk management protocols, and financial regulations. 
• Continuous Learner: Stay updated on accounting, tax, and risk management developments, particularly within the travel industry, to ensure that Oracle finance systems remain compliant and future-ready. 
• System Maintainer: Assist in the setup, maintenance, and compliance of financial systems, ensuring they are optimized for business success, maintain high user satisfaction, and are safeguarded with proper access controls and risk management protocols. 
  
  

What You’ll Need to Succeed: 

• Industry Expertise: Over 5 years of experience managing finance system projects and operations, particularly within ERP systems in the tech or e-commerce sectors, with a strong focus on Oracle Fusion Finance configuration, compliance, access control, and risk management. 
• Oracle Fusion Finance Configuration: Extensive experience configuring and optimizing Oracle Fusion Finance systems, ensuring seamless integration with financial processes while adhering to compliance and regulatory standards such as SOX. 
• Finance Systems Proficiency: In-depth understanding of multiple finance systems, including Oracle Fusion Finance, with proven success in applying this knowledge to ensure compliance with segregation of duties (SoD) and access control policies. 
• Stakeholder Management: Demonstrated ability to manage and influence stakeholders across finance, IT, and business teams to align on project objectives, risk mitigation strategies, and successful outcomes in Oracle Fusion environments. 
• Educational Background: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus, with strong understanding of financial controls and SOX compliance. 
• Adaptability: Proven ability to excel in fast-paced, dynamic environments, quickly adapting to new challenges, including Oracle Fusion configurations, while maintaining compliance with industry standards and evolving regulations. 
• Vendor Management: Skilled in managing vendor relationships, negotiating best outcomes while maintaining strong partnerships, ensuring vendor compliance with Oracle system configurations and financial regulations. 
• Project Leadership: Strong project management capabilities, leading cross-functional initiatives involving Product, Tech, and Business teams, with a focus on Oracle Fusion Finance, aligning objectives, mitigating risks, and driving successful execution. 
• Analytical and Problem-Solving Skills: Strong analytical mindset with the ability to identify practical solutions, particularly in Oracle Fusion Finance configuration, risk management, access controls, and system optimization. 
• Detail-Oriented: High attention to detail, ensuring that Oracle Fusion Finance systems are continuously improved and compliant with internal and external regulatory requirements. 
• Communication Skills: Excellent written and verbal communication skills, combined with strong organizational and planning abilities to effectively convey project goals and compliance measures, especially related to Oracle Fusion Finance. 
• Dependability: Strong sense of urgency and results orientation, dedicated to meeting goals, ensuring compliance, and driving business value through effective Oracle Fusion Finance configuration, risk management, and system optimization. 
• Good experience with Oracle BI Publisher (BIP), including the ability to understand existing reports and design, develop, and maintain new BIP reports (templates, data models, and layouts).
• Proficient in SQL, with the ability to write, optimize, and troubleshoot SQL queries for reporting, data analysis, and integrations.
  
  

It’s Great if You Have: 

• Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A). 
• Familiarity with project management methodologies (e.g., Agile, SDLC). 
• Experience in data analytics or with other modules within Oracle Fusion ERP. 
• Knowledge of Robotic Process Automation (RPA) tools and other financial software.
  
  
  

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Role Overview 

The Quality Assurance Manager leads CEG’s global QA function for multichannel operations across Accommodation, Flights, AST and B2B funnels. This role translates QA data into high impact, actionable insights, partners with operations and cross functional stakeholders to prioritize improvements, and drives measurable gains in customer experience, efficiency and compliance. The role is strategic and stakeholder facing, not a transactional monitoring role. 

Key Responsibilities 

• Lead and scale a global QA function (~60 FTE across multiple countries), setting strategy, priorities and standards for QA across all CEG funnels. 

• Design, evolve and automate QA frameworks, scorecards and measurement approaches that deliver clear, actionable insights tied to business KPIs (CSAT, NPS, FCR, AHT, quality adherence, cost-to-serve). 

• Own insight delivery: convert QA findings into prioritized opportunities, business cases and recommended interventions (training, SOP changes, tooling, staffing). 

• Drive cross functional stakeholder engagement with CST, AST, RTA, B2B, Workforce Planning and Product to ensure QA insights translate into implementation and outcomes. 

• Build and maintain executive grade reporting dashboards and cadence (daily/weekly/monthly) that surface trends, risk areas, remediation status and ROI of quality initiatives. 

• Lead root cause analysis for systemic customer experience issues and coordinate resolution end-to-end with accountable teams. 

• Influence operational strategy and continuous improvement initiatives by embedding QA as a decision driver for policy, process and automation changes. 

• Define QA governance, compliance monitoring and audit readiness across local and international operations; escalate and close gaps where required. 

• Foster a high-performance QA culture: lead calibration, standards alignment, coaching for QA managers/analysts, and career development for the team. 

• Champion efficient workflows: identify and implement automation and tooling (reporting, sampling, workflow) to scale QA impact and reduce manual effort. 

• Represent QA in cross CEG leadership forums, present insights to senior stakeholders, and advocate for customer centric tradeoffs. 

What Success Looks Like 

• QA insights routinely inform priority operational changes across CST, AST, RTA and B2B. 

• Measurable improvements in CSAT/FCR/AHT tied to QA-led initiatives. 

• Reliable, trusted reporting used by ops and leadership to make decisions. 

• Faster time-to-resolution for recurring customer issues through coordinated root cause remediation. 

• High engagement and capability growth within the global QA team. 

Required Qualifications & Experience 

• 5+ years’ experience in customer service/contact center organizations with progressive responsibility; 4+ years in leadership of QA or quality programs. 

• Strong experience turning quality data into business actions, presenting to senior stakeholders and driving cross functional change. 

• Demonstrable experience managing distributed/virtual teams across multiple countries. 

• Proficient in designing QA frameworks, scorecards and governance for multi-channel contact centers (voice, chat, email, social). 

• Advanced competency with data analysis and visualization (Excel, BI tools); comfortable building dashboards and presenting executive summaries. 

• Excellent stakeholder management, influencing and communication skills in English. 

• Proven problem-solving skills, prioritization and ability to run multiple initiatives concurrently. 

• Comfortable with ambiguity and driving outcomes in fastpaced environments. 

Strongly Preferred 

• Experience with contact center platforms (Genesys, Verint, or equivalent). 

• Working knowledge of SQL or experience partnering closely with analytics/data teams. 

• Experience implementing automation in QA workflows (RPA, reporting automation, integration with QA tools). 

• Track record of improving CSAT/FCR through QA-led programmes. 

What We Value 

• Strategic, data-driven, action oriented mindset focused on impact and measurable outcomes. 

• Collaborative leader who builds trust across operations, analytics and product teams. 

• Curious and experimental, advocates testing, measurement and continuous improvement. 

• High standards for quality, while enabling frontline teams to succeed. 

Compensation & Location Notes 

• Onsite position in Bangkok or Kuala Lumpur – we work in a hybrid setup with 2-3 days in office and remaining working from home. Relocation package available for the right candidate. 

Get to Know our Team:  

The New Business Initiatives team of project managers is a critical driver of Agoda and Finance department’s success, balancing innovation, and growth with smart risk management. It’s a team that provides strategic insights to Agoda’s business leaders in the pursuit of launching new initiatives in a sustainable and scalable manner, aims to provide world class execution for projects and serves as a vibrant learning ground for people, providing a pulse check on every strategic initiative Agoda pursues.  

The Opportunity: 

We are looking for a talented, results-oriented Finance Manager to join the Agoda finance team. You will have:

• A front row seat on key Agoda strategic initiatives
• Opportunity to drive implementation of those key initiatives with a Finance lens
• Partner with possibly the most diverse set of stakeholders of any department (IT, Product, Legal, Business teams, Marketing, Customer Services and more)
• Leverage your organizational skills combined with subject matter expertise to make an impact
• Drive Process Integration and automation: Lead initiatives to streamline and integrate financial processes across teams, ensuring efficiency, scalability, and alignment with organizational goals.

Successful candidates tend to have strong presence, possess some sort of Finance expertise, are articulate, self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result oriented manner.

In this Role, you’ll get to:  

• Project manage and implement various company-wide strategic initiatives.
• Think through and investigate implications of new initiatives to various finance functions (accounting, tax, operations, treasury, commercial, financial systems, risk & control etc.) and systems.
• Coordinate with stakeholders to gather key requirements, provide a critical lens to optimize suggested processes and workflows, and make key trade off decisions with shifting priorities and feature change requests.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals
• Represent finance on cross-functional forums with the ability to influence key stakeholders to incorporate Finance requirements into the product and business roadmaps.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans.  
• Assist with UAT testing
• Ensure that the projects go live smoothly, and any post-launch issues will be resolved promptly

What you’ll Need to Succeed: 

• 5+ years of project management experience, preferrable Finance Project related
• Ideally with some tech industry / e-commerce background, some finance operations and business analysis experience.
• Extensive stakeholder management experience and ability to influence people
• Process Integration Expertise: Demonstrated experience leading process integration, reorganization, or transformation initiatives in a fast-paced, dynamic environment.
• Undergraduate Degree (ideally in Business Administration, Finance, Accounting but others + professional accounting qualifications also acceptable)
• Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
• Comfortable working with uncertainty and experimentation in a high-velocity environment
• Highly numerate with strong analytical and problem solving, influencing and change management skills. Ability to think out of the box and make judgement calls.
• Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
• Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills
• High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.

It’s Great if you have:  

• Experience with finance tools and processes with some accounting and reporting knowhow
• Experience working closely with Product and IT
• Experience working in finance cross-functions (accounting, operations, treasury, FP&A, financial systems, etc.) 

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