Project Coordinator, Corporate Responsibility (India)

Location: Bengaluru, India

Department: Corporate Responsibility 

Experience Level: Early-to-mid Career 

The Opportunity

Smartsheet is looking for a Project Manager to join our global Corporate Responsibility team. Based in Bengaluru, you will be a key operational driver, supporting both our global initiatives and local India-specific programs. You will sit at the intersection of data management, global project coordination, and local community impact, ensuring our Corporate Social Responsibility (CSR) Inclusion work is tracked, measured, and executed with excellence.

This role reports to the VP, Corporate Responsibility.

What You’ll Do

• Project Management: Manage multiple complex workstreams across the CSR and Inclusion functions, moving projects from ambiguity to execution while maintaining a high degree of organizational rigor.
• Global Operations & Tracking: Serve as the primary administrator for our global  Employee Resource Group (ERG) and volunteer program tracking tools. You will maintain consistent outreach to ERG leads and volunteer coordinators to ensure high-quality data input, program visibility and operational support across both initiatives.
• Smartsheet Solutions: Act as the team’s subject matter expert for Smartsheet, building and maintaining the sheets, reports, and dashboards that power our global metrics and impact reporting.
• India CSR & Inclusion: Support Bengaluru-specific volunteerism and inclusion efforts, helping to grow Smartsheet's footprint and employee experience in the region.
• Stakeholder Collaboration: Coordinate effectively with global teams and local Bengaluru-based employees, balancing the tactical needs of the business with a deep understanding of the employee volunteer experience.

What You’ll Bring

• Systems Aptitude: High proficiency in Smartsheet (or a similar project management system) is core to this role. You should be comfortable building complex reports and dashboards.
• Project Management Excellence: Proven ability to track and manage multiple workstreams simultaneously in a fast-paced environment.
• Domain Expertise: Previous experience in Corporate Social Responsibility (CSR) or Inclusion.
• Strategic Growth Mindset: An understanding of the global corporate landscape and the ability to grow with the role as it evolves.
• Operational Compassion: A "doer" mentality with the ability to navigate the complexity of a global business while showing compassion for the employee volunteers who drive our programs.
• Legal Awareness (Preferred): Exposure to or knowledge of Section 135 of the Companies Act 2013 (India’s CSR law) is a significant advantage, particularly experience working within this legal landscape or with NGOs in this capacity.
• Ambiguity & Data: A mix of tactical execution and analytical data management, with the comfort level to operate effectively when processes are still being defined.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.  Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems.

Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India.

This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.

You Will:

• Maintain the NetSuite application and other related 3rd party business applications for internal users
• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Provide timely communication regarding system status
• Troubleshooting of system errors and resolution
• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

You Have:

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
• In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
• Ability to analyze problems, develop and recommend solutions and resolve issues
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 

• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 

• Ability to remain professional and flexible while under pressure
• A strong understanding of business processes and requirements
• Project management, system implementation and system integration experience
• Strong analytical and problem solving skills
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional teams
• Strong understanding of the Agile process

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.  Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems.

Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India.

This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.

You Will:

• Maintain the NetSuite application and other related 3rd party business applications for internal users
• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Provide timely communication regarding system status
• Troubleshooting of system errors and resolution
• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

You Have:

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
• In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
• Ability to analyze problems, develop and recommend solutions and resolve issues
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 

• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 

• Ability to remain professional and flexible while under pressure
• A strong understanding of business processes and requirements
• Project management, system implementation and system integration experience
• Strong analytical and problem solving skills
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional teams
• Strong understanding of the Agile process

Digital Asset Manager

In the role of a Digital Asset Manager, you will be responsible for managing the delivery of digital and print assets to platforms and vendors and administering the uploads to the Digital Asset Management system for one of MediaMonks’ biggest clients. Our creative production teams across the globe produce content for every possible channel you can think of on a daily basis. All this content has to be properly structured, named, tagged and stored in our client’s DAM platform as well as uploaded to various platforms for trafficking following the respective guidelines and naming conventions. 

In addition to that, you are responsible for training new team members, offering first-line support on user questions, PM queries, and producing documentation and reporting for each delivery. 

Our DAM also has an asset library, used by our client and their agencies. You can assist our monks with questions they receive from these parties too. Part archivist/vault, part technology wizard, part instructor, and part enforcer, you will use your skills and knowledge to help the team work efficiently. This is high-volume, high-velocity work. Accuracy is critical and new material will be coming in from many teams. 

Our ideal candidate is a fast and flexible go-getter who jumps on tasks at hand but also looks ahead at what is coming in the (near) future) collaboration with our creative and operational team is key here.
You have a solution-oriented mindset, a sharp eye for detail, a knack for building and maintaining processes and relationships, and a natural aptitude for collaboration and tech.

In this role, you will:

• Your key objective is flawless, timely & complete syndication of assets to platforms and DAM using the right naming conventions and metadata. All efforts to ensure assets can be trafficked and found in a heartbeat.
• Follow asset delivery protocols for each project to the dot while navigating at times uncertain platform delivery requirements through collaboration with PMs and QA team. 
• Produce delivery reports according to the predefined protocols and attach those to the corresponding JIRA tasks. 
• Flag in advance any risks related to the timeliness or completeness of the delivery of the files. 
• Your role is key in making our collaboration with clients a success. If assets are not delivered to platforms on time - a campaign start is at risk and the content team effort to produce the assets on time is annulled.
• Proactively flag any discrepancies in the requirements or the process and propose solutions/updates to the established process. 
• Maintain and update delivery checklists to ensure consistent processes across all projects and Delivery Teams.
• Develop and maintain training materials for both the DAM and its integrated tools.
• Train new and existing monks where needed on our DAM, asset review and approval platform and asset library.
• Collaborate with your counterparts in other time zones.
• Answer first-line support questions on the use of the DAM and the asset library.

Experience you already have:

• 2-4 years of professional experience as a Digital Asset Manager and asset delivery in advertising and marketing.
• Experience using a Digital Asset Management (DAM) system. Preferably as administrator, or at least as librarian/curator.
• You’re experienced in working with creative, ops and account teams.
• You combine asset management with critical thinking and a hands-on approach; this enables you to ask the right questions and waterproof training materials and feature requests for future development.
• You have a strong understanding about the different types of assets used to make creative work (image, video, sound, font, animation, templates, etc.)
• An ability to adapt quickly and accommodate creative requirements without compromising compliance and integrity.
• Fluent in English, both written and verbal, with excellent communication skills.
• You are a consummate networker and relationship builder with the ability to navigate a global organization.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work under pressure of tight deadlines and changing priorities.

#LI-SC1

#Hybrid

We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams.

Responsibilities
• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
• Resolve incidents and service requests using ITSM tools and follow ITIL best practices.
• Maintain accurate documentation of issues and resolutions in the help desk system.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning.

Requirements: 
• 1–3 years of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting global teams across multiple time zones.

Job Description

Position Summary:

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems Manager/Sr. Manager and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

Job Description

Position Summary:

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems Manager/Sr. Manager and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

Responsibilities

• Be part of a trading systems engineering team, dedicated to building out the core trading platforms.
• Work closely with cross functional teams to improve the system reliability, scalability and security.
• Engage in and improve the quality supporting the platform.
• Build and manage systems, infrastructure and applications through automation.
• Provide operational support to internal teams working on the platform.
• Work on improvements to bring in high efficiency, reduce latency, deploy systems faster.
• Practice sustainable incident response and blameless postmortems.
• Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents.
• Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity.
• Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity.
• Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems).
• Proactive approach to problem analysis and resolution of production incidents.
• Manage Issue tracking and prioritisation of day to day production incidents.
• Manage platform trading support initiatives (e.g. platform monitoring, reporting, release automation).

 Minimum Qualification

• Bachelors with 5+ years of working experience as Site Reliability Engineering (SRE) / Devops Engineer
• Strong knowledge of Linux system internals (kernels, memory management, file systems & network I/O optimization) as well as bash scripting.
• Minimum 3-5 years experience in a Front Office Trading Floor or related application support experience.
• Need to be available to work in US (Night) Shift
• Good product knowledge in financial instruments including experience in managing front to back trading lifecycle and familiar with order life cycle (Equities, FX, Crypto etc).
• Experience with electronic trading platforms and OMS/EMS systems.
• Knowledge of ITIL practices including Incident, Problem and Change management.
• Experience with system monitoring platforms.
• Proven expertise optimizing systems for lowest latency performance and productionizing trading systems, from initial concept to full deployment, including on-prem and colocation.
• Strong working knowledge of network communications fundamentals TCP/IP and UDP
• Knowledge of FIX protocol, as well as familiarity with low latency multicast with Aeron.
• Strong skills around observability, debugging and performance tuning, with a willingness to dive-deep to determine the root cause, 
• Effective communicator, with the ability to explain root causes in plain language, then outline plans and recommendations to remediate and ultimately to execute plans that systematically resolve issues.
• Demonstrated ability to build tools that enable rapid operational triage; leveraging logs, performance telemetry metrics and traces to make Grafana dashboards (or similar) 
• Strong experience deploying and managing Cloud infrastructure with providers like AWS, Azure and/or GCP (accounts, profiles, IAM roles, Policies, service classes, instance types, etc.)
• Strong experience adapting workloads to use Cloud Native technologies, like kubernetes and docker etc. (Dockerfile, docker-compose, helm charts, deploy manifest, ingress wiring, service mesh, etc.)
• Expertise using devops deployment tooling, like Github Actions, Jenkins, ArgoCD and Ansible.
• Hands-on experience developing in one or more programming languages: C, C++, Java, Python, or Go.
• Proficient in utilizing C++ build systems such as CMake and building CI/CD pipelines for trading systems.
• Working knowledge of key backing services like mysql, PostgresDB, Redis, MongoDB, DynamoDB, Kafka, RabbitMQ, etc.

 Key attributes critical to success:

• Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external counterparts..
• Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions.
• A sense of urgency, and an ability to deliver to deadlines in an environment where multiple competing requirements are a part of the job.
• Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion.
• Desire and ability to deliver improvements to the platform.

Preferred Qualification

• Extensive experience with DevOps for Deployment automation and App level support, as well as SRE and/or Linux systems Administrator for systems and infrastructure level support.
• Extensive experience in a Low Latency Electronic trading environment, where high performance is critical at all stages of the infrastructure, network and application design and implementation.
• Expertise in developing advanced observability capabilities (USE-RED signals, Tracing, front end observability etc) 

Bonus Points:

• Experience with hardware acceleration technologies (FPGAs, GPUs, LPU, TPU).
• Experience with financial data security regulations (PCI DSS, SOC 2).
• Familiarity with algorithmic trading strategies and quantitative analysis concepts.

As a Finance Integration Engineer, you'll design and implement scalable solutions across our finance technology ecosystem, automate financial workflows, integrate business systems, and ensure production reliability. If you've built integrations that finance teams actually rely on, solved messy data problems at scale, and want to shape architecture from first principles, this is the role.

What You'll Do

Design and Develop Finance System Solutions

• Design, develop, and deploy ERP(preferably Netsuite) enhancements and customizations that drive better business processes
• Build using SuiteCloud platform: SuiteScript (1.0 & 2.x), SuiteAnalytics, SuiteBuilder, SuiteFlow, SuiteTalk, and APIs
• Configure custom records, fields, forms, roles, permissions, saved searches, and reports
• Develop and maintain workflows and automation across finance systems
• Build reusable components and libraries to accelerate future development
• Provide technical consulting, best-practice recommendations, and solution architecture

Build and Own Integration Architecture

• Design, build, and maintain integrations connecting our ERP with upstream and downstream systems: HR (such as Rippling, Workday), T&E (such as Navan/Expensify/Concur), vendor management (Zip/Coupa), treasury systems, and banking feeds
• Build and manage integrations using Workato, n8n, or equivalent middleware platforms
• Implement real-time and batch integration patterns using REST APIs, JSON, XML, OAuth, SFTP, and event-based architectures
• Work with cross-functional teams (Finance, HR, Procurement, IT) to define integration requirements and architectures
• Evaluate vendor APIs and challenge poor designs early in the procurement process

Ensure Reliability and Compliance

• Own end-to-end integration health: monitor data flows, troubleshoot failures, reconcile mismatches
• Provide production support and resolve issues promptly
• Maintain 99%+ system availability across all critical integrations
• Design and implement SOX-compliant integration controls (change management, access controls, data validation)
• Support ITGC audits with comprehensive documentation and control testing evidence
• Implement logging, observability, alerting, and version control practices

Collaborate Across Teams

• Partner with finance (accounting, FP&A, treasury), functional analysts, and engineering teams to ensure integration reliability
• Translate business requirements into technical specifications and data flow diagrams
• Support multi-environment deployment pipelines (DEV, TEST, UAT, PROD)
• Conduct regular system upgrades and manage deployment windows with minimal business disruption

Document and Scale

• Prepare detailed technical documentation for all customizations, integrations, and configurations
• Write detailed design and specification documents: use cases, test cases, exception handling, runbooks
• Create and maintain sequence diagrams, data mapping specifications, and error-handling flows
• Design and architect scalable solutions collaboratively with other developers
• Establish integration governance standards and best practices for the growing team
  
  

  What You'll Bring

  Required

  • 5-8 years in integration engineering, with 5+ years of hands-on ERP development/integration experience (non-negotiable)
  • Deep ERP technical expertise:
  • SuiteCloud platform: SuiteScript (1.0 & 2.x), SuiteAnalytics, SuiteBuilder, SuiteFlow, SuiteTalk
  • ERP APIs and integration patterns
  • Custom records, fields, forms, roles, permissions, saved searches, and reports
  • Integration tools expertise: Experience with Workato, Boomi, MuleSoft, or similar middleware platforms 
  • Technical foundation: REST APIs, JSON, XML, web services, OAuth, SFTP, event-based architectures
  • Cross-system integration experience: Proven ability to integrate HRIS, T&E, procurement, treasury, and banking systems with ERP platforms
  • Operational excellence: Track record maintaining high-availability systems (99%+ uptime) in production environments
  • Compliance mindset: Experience implementing SOX and ITGC controls in financial systems
  • DevOps practices: Version control (Git), CI/CD pipelines, logging/monitoring tools (Datadog, Splunk, or equivalent)
  • Problem-solving ability: Strong analytical and troubleshooting skills; ability to diagnose complex data flow issues independently
  • Communication skills: Ability to explain technical concepts to non-technical stakeholders, write detailed specifications, and document clearly

  Preferred

  • Advanced ERP certifications: SuiteFoundation, Administrator, SuiteCloud Developer
  • Data quality focus: Exposure to Master Data Management (MDM), reconciliation frameworks, or data validation controls
  • Industry background: Prior work in fintech, crypto, payments, or high-scale transactional businesses
  • Architectural thinking: Experience designing integration architecture, evaluating build vs. buy decisions, or establishing integration standards
  • Multi-currency/multi-entity: Experience with complex organizational structures, international operations, and multi-subsidiary implementations

About the role:

We are looking for a highly skilled Senior Systems Administrator with deep expertise in collaboration and productivity platforms. This role is all about technical depth and ownership — architecting reliable systems, solving the toughest problems, digging into logs, writing automation, and owning the stability and performance of Slack, Google Workspace, Zoom, Jira, and Office 365. You'll serve as a senior technical authority and escalation point, a trusted partner who thrives on solving what others can't, and an engineer who designs smarter, scalable ways to keep systems running seamlessly to drive employee productivity across the organization.

What You'll do: 

• Serve as the final escalation point for complex incidents/requests across Slack, GSuite (Google Workspace), Zoom, ProofPoint, Jira, and Office 365.
• Lead deep technical troubleshooting at the application, integration, and infrastructure layers — including API calls, logs, and network dependencies.
• Configure, optimize, and maintain these platforms for performance, security, and scalability.
• Write and maintain automation scripts (PowerShell, Python, or similar) for repetitive tasks, reporting, and integrations.
• Diagnose and resolve authentication/SSO/MFA issues (Mainly Okta, some Microsoft AD).
• Analyze system and application logs to pinpoint root causes and prevent recurrence.
• Build and maintain integrations between enterprise tools (e.g., Slack bots, Jira workflows, Zoom add-ons, Office 365 connectors), ensuring reliability and security.
• Drive and/or otherwise assist with SaaS application deployments, upgrades, and migrations.
• Manage vendor relationships, driving accountability on critical issues and providing feedback to influence product roadmaps where appropriate.
• Document troubleshooting processes, scripts, and technical solutions for knowledge sharing.

What you bring:

• 8+ years of progressive experience in systems engineering, SaaS administration, or platform engineering, with a demonstrated track record of senior-level technical ownership.

Expert-level experience with Slack admin console, GSuite (Google Workspace), Zoom admin portal, Jira administration, ProofPoint, and Office 365 tenant management.Strong expertise in identity and access management, including SSO integrations, MFA, and directory services (Okta).Advanced scripting and automation skills in PowerShell, Python, or comparable languages, with experience building reusable tools and integrations.Proven ability to debug APIs and integrations between enterprise SaaS platforms.Fluency with log analysis platforms, monitoring dashboards, and observability tooling.Strong analytical and troubleshooting mindset — proven track record of resolving “unsolvable” issues.
Very strong ‘can-do’ attitude with a strong desire to partner with the Engineering and Security teams that we work with every day. 

Nice to have:

• Experience in a SaaS, startup, or high-growth tech environment.
• Familiarity with device management platforms (Intune, Jamf).
• Knowledge of security/compliance frameworks (SOC2, ISO27001, HIPAA).
• Experience with automation and/or AI platforms.

#LI-SG2

#LI-Hybrid

• Workday Master Integration: Leverage our existing Workday-Okta integration to build advanced downstream automation for granular lifecycle events (conversions, international transfers, and rapid offboarding).
• Expert Workflow Design: Architect and maintain mission-critical Okta Workflows to automate Slack channel provisioning, Google Workspace delegation, and Jira project access.
• AI & Bot Innovation: Design and deploy AI-powered bots (Slack/Jira integrations) that allow for natural language access requests and automated troubleshooting of identity issues.

• Unified Endpoint Management: Integrate Microsoft Intune (Windows/Android) and Jamf (macOS/iOS) with Okta to enforce Device Trust and Passwordless authentication.
• Session Security: Implement and manage Okta Universal Logout and session revocation strategies to ensure immediate access termination across all SaaS apps during security incidents.
• Conditional Access: Design policies that ensure only managed, compliant devices can access sensitive corporate data.

• Advanced Logging: Use Okta Expression Language and advanced System Log queries to proactively identify authentication failures or security anomalies.
• Log Analysis: Utilize API-based log streaming to create dashboards that monitor integration health and user adoption metrics.

• The Okta Veteran: 6+ years of dedicated experience with Okta and Okta Workflows. You should be comfortable with advanced workflow logic (API Connectors, Custom Functions, and Error Handling).
• The Device Specialist: Deep hands-on experience with MDM solutions (Intune and Jamf) and how they exchange signals with Identity Providers (IdP).
• The Workflow Automation Power User: Expert at leveraging Workday RaaS (Reports-as-a-Service) and Business Process (BP) events as triggers for complex Okta Workflows. You can parse nested JSON payloads from Workday to drive sophisticated logic for role changes, legal entity transfers, and high-risk terminations with zero manual intervention.
• The Troubleshooter: Expertise in running complex Okta queries and interpreting Syslog data to solve "needle in a haystack" integration issues.
• The Modern Scripter: Proficiency in Python, PowerShell, or JavaScript to fill the gaps where out-of-the-box connectors end.
• The Innovator: A portfolio or history of building automation, bots, or custom tools that improved the employee experience.

#LI-SG2

#LI-Hybrid

We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. We’re hiring three positions covering:

• Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts
• Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps

Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule.

These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.

Available Schedules (all times ICT/Vietnam)

Schedule A — 32 hours/week

Monday, Friday, Saturday, Sunday: 06:00–14:00

Schedule B — 32 hours/week

Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00

Schedule C — 24 hours/week

Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00

Please indicate which schedule(s) you’re interested in when applying.

What You’ll Do

• First responder for employee IT support via helpdesk tickets, chat, and other channels.
• Troubleshoot issues across Windows, macOS, and Linux environments.
• Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
• Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
• Handle zero-touch workstation deployment and remote endpoint management.
• Monitor systems and security tooling for alerts or events requiring escalation.
• Maintain support documentation and runbooks.
• Coordinate with vendors on hardware procurement, returns, and repairs.
• Take on project work — system improvements, automation, and new solutions during downtime.

You May Be a Good Fit If You Have

• Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
• Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
• Working familiarity with identity and access management — Okta, Active Directory, or similar.
• Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
• Familiarity with Linux servers and/or Windows Server environments.
• Some scripting ability (Bash, Python, or similar) or willingness to develop it.
• Basic understanding of cybersecurity principles — hands-on experience is a plus.
• Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.

Bonus

• SSO and provisioning protocols (SAML 2.0, SCIM).
• Endpoint management and zero-touch deployment tools.
• Networking fundamentals, VPNs, and firewall/routing concepts.
• A/V and telecom systems.
• Authorization and privilege management (LDAP/AD binding, least-privilege access).

Work Style

• Independent on weekends with escalation paths for critical issues.
• Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
• We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.
  
  
  
  
  
  
  #LI-KG1
  #LI-VIETNAM
  #LI-INDIA

What is The Role

We are seeking a thorough and strategic Travel Specialist to handle our corporate travel program and optimize our global travel spend. In this role, you will bridge the gap between day-to-day travel operations and high-level vendor management. The Specialist will work closely with the Global Sourcing and Procurement teams in India and North America.

What You Will Be Doing

• Execute a global travel strategy aligned with company objectives, financial goals, and employee experience expectations.
• Act as the primary point of contact for account managers at airlines, hotel groups, and car rental agencies.
• Supervise travel patterns and spend data to find opportunities for further savings or program improvements.
• Track leakage (out-of-policy bookings) and implement strategies to drive bookings back through preferred channels.
• Identify, negotiate, and secure Corporate Negotiated Rates (CNRs) with key airline partners and hotel chains to maximize return on investment.
• Execute the end-to-end Request for Proposal (RFP) process, from data collection to final contract execution.
• Review, summarize, and analyze data and present findings in a concise and structured manner. Execute and distribute procurement spend reports according to predefined monthly or quarterly reporting schedules.
• Provide monthly reports to leadership on the performance of negotiated contracts and overall program health.
• Support sourcing strategy and procurement optimization processes by providing data insights and recommendations. Perform procurement analytics to deliver useful insights to larger procurement team to enable significant business impact
• Collaborate with cross-functional teams (Finance, Sourcing, P2P etc.) to gather monthly and quarterly data for analysis.
• Serve as a Single Point of Contact (SPOC) for category sourcing managers and functional leads for providing category-specific spend reports
• Bring analytical and conceptual skills linking issue resolution to process improvement.
• Conduct training on analytical tools and dashboards, as needed.
• Build strong relationships with business collaborators and cross-functional partners.
• As a system administrator, update/maintain various procurement tools and system configurations. Collaborate with IT and various other departments to efficiently manage the procurement systems. Lead implementation efforts for any new tools and/or features of existing tools

What You Bring

• Bachelor’s or master’s degree in business or finance/accounting or equivalent.
• 3–5 years of experience in corporate travel management, procurement, or a related role within the travel industry.
• Strong ability to collect and interpret data, identify and communicate potential opportunities and risks.
• Strong data analytics and report building skills through tools such as MS Excel & Google G-Suite. Advanced experience with the following procurement tools will be considered an asset: Workday Strategic Sourcing (ScoutRFP), ServiceNow, Monday.com, Netsuite, and Confluence Wiki.
• Willingness to learn new technologies in procurement data analytics.
• Project management (including change management) experience and skills.
• Strong communication, influencing, negotiation and conflict resolution skills.
• Possess high integrity combined with good judgement, with the ability to identify, recommend and select the best overall solution
• Strong ability to develop and manage relationships with key business partners and suppliers.
• Be a self-starter with a positive, can-do attitude. Must be willing to work on one’s own initiative and must be focused on achieving goals.
• Work hours - EMEA shift (1pm to 10pm IST) aligning with North America time zones overlap including flexibility in work times to support all other global time zones when needed.

• This role is hybrid (4 days a week in our Bangalore office)

What you'll do

• Meeting with business stakeholders and translating functional requirements into technical requirements.
• Ensuring the quality, consistency and efficiency of all Salesforce activities including: general administration, data validity, reporting, support, maintenance, and improvement of the Salesforce platform.
• Re-engineer existing processes or build new processes to support the growth of the company.
• Implement/integrate/help manage third party applications as necessary.
• Design and develop technical solutions in Salesforce, extensive experience with customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, SOQL, and declarative platform tools (Process Builder, Lightning flows, Lightning App Builder, etc.)
• Maintain Salesforce Data Integrity.
• Design and build high-performance, reusable and reliable apex code with best practices.
• Web Services development with the Salesforce API (REST/SOAP/Meta Data, etc.) 
• Prepare technical specifications, detailed design documents, and developing test cases.
• Partner closely with the QA team during the build, test and UAT cycle to ensure build quality.
• Follow SDLC processes and tools, Iterative Design & Prototyping (Agile)

What you'll bring

• 5+ years of Salesforce development experience with Salesforce administration, Apex, Visualforce, triggers, batch Apex, Salesforce APIs, configuring Salesforce using workflows, validation rules  and lightning flows.
• Must have Salesforce administration skills like creating objects, fields, page layouts, lightning layouts, workflows, lightning flows, Email templates, data loader.
• Experience with Salesforce development using Lightning Framework, Apex.
• Experience with AURA and Lightning Web Component development.
• Experience with web technologies including HTML, XML, CSS and JavaScript.
• Experience writing SOQL and SOSL queries.
• Experience with Salesforce CPQ, a plus.
• Experience implementing Salesforce with other applications using SOAP, REST, BULK APIs.
• Good understanding of Salesforce CRM governor limits with an ability to optimize code to respect those limits.
• Experience in working with CD/CI DevOps tools.
• Working knowledge in SDLC process (Waterfall and Agile) , Agile Scrum Methodology experience (Preferred).
• Experience and desire to work in a multi-region global delivery environment
• Strong problem solving and troubleshooting skills.

Certifications

• Salesforce Certified Administrator (Required).
• Salesforce Platform Developer I (Required).
• Salesforce Platform App Builder (Required).
• Salesforce Platform Developer II (Preferred).
• Salesforce Certified Advanced Administrator (Preferred).

#LI-VG1
#LI-Hybrid

We are seeking a technical HRIS consultant experienced in ADP Workforce Now. In this contracted role, you will support our HRIS Specialist in managing our HR systems, specifically supporting our ADP environment. You will be responsible for auditing current configurations, helping to build out new modules, and streamlining workflows. You will also ensure that data flows accurately between ADP and other systems globally, acting as a technical bridge for HR data synchronization and process improvement.

Responsibilities

• HR Systems Support: 
• Provide support for HR systems, resolving issues, data discrepancies, and interfaces. 
• Answer HR Tickets and inquiries related to the usage of ADP, and correction of data stored in ADP through ad hoc changes and bulk uploads.
• Participate in design, setup, and optimization of HR systems and ADP modules as needed, including Benefits, Time, Talent, and Performance.
• Support HR programs like performance and engagement through tech design and configuration.
  
  
• Workflow Automation & Integration: 
• Support the HRIS Specialist with building and refining global workflows and change requests within HR systems to reduce manual intervention and improve data accuracy.
• Understand global workflows and recommend alignment or regional approaches as needed to meet business needs.
• Build, monitor, and troubleshoot data syncs between ADP and other systems like Greenhouse, Okta, and Precipio. Create integration files, participate in testing initiatives, and perform manual data loads when required.
   
• Change Management
• Support the HRIS Specialist with proactively communicating with and leading trainings for stakeholders when configuration, feature, or process updates have been made to ensure user familiarity and adoption.
  
  
• Data Auditing: 
• Conduct deep-dive audits of systems data and workflows to ensure data integrity across all modules and integrations. 
• Work with HRIS Specialist to create a regular audit schedule to ensure we're auditing consistently and in alignment with compliance needs.

Qualifications

• Bachelor's degree in Human Resources, Business or Information Technology or related field.
• 2+ years of experience in HRIS or HR with system administrator and/or analyst responsibilities.
• Proficiency in ADP and other HR systems like Precipio, Docebo, and Greenhouse, etc. Additional HRIS experience with systems like SAP SuccessFactors or Workday is a Plus.  
• Exceptional client service skills with professionalism and discretion. 
• Strong discretion in dealing with highly confidential and sensitive information. 
• Experience with HRIS systems and data integration.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.

#LI-Remote

We are looking for a Senior NetSuite Developer to design, build, and enhance solutions within our ERP ecosystem. In this role, you will play a hands-on part in the development, customization, integration, and optimization of our NetSuite platform. You’ll partner closely with cross-functional teams across Finance, Operations, and Business Applications to create scalable and automated solutions that support our rapid growth.

Key Responsibilities

• Develop, test, and maintain custom scripts using SuiteScript 2.0 (and 1.0 where necessary) for automation, validation, and system extension.

• Build and optimize SuiteFlows, RESTlets, SuiteTalk APIs, and custom records to streamline operational and financial processes.

• Support configuration, customization, and administration of NetSuite modules, including ARM, SuiteBilling, Inventory, and Procurement.

• Create and maintain saved searches, dashboards, KPIs, and reports for business users and leadership visibility.

• Participate in integration efforts between NetSuite and third-party platforms such as Salesforce, Stripe, banks, and BI tools via middleware (e.g., Boomi, MuleSoft).

• Perform impact analysis and testing for system upgrades, new releases, and patch deployments.

• Collaborate with analysts, architects, and end users to gather requirements and translate them into scalable technical solutions.

• Write and maintain technical documentation, including design specs, test plans, and deployment runbooks.

• Apply best practices for development, testing, DevOps, and change management in NetSuite environments.

Qualifications

• 5+ years of NetSuite development experience with a strong technical foundation.

• Proven expertise in SuiteScript 2.0, SuiteFlow, SuiteTalk, saved searches, workflows, and RESTlets.

• Experience with NetSuite APIs (REST/SOAP) and middleware integration tools (Boomi, MuleSoft, Celigo, etc.).

• Deep understanding of key NetSuite processes such as Order-to-Cash, Procure-to-Pay, and Subscription Billing.

• Strong problem-solving skills and ability to independently drive complex technical projects.

• Excellent written and verbal communication skills; able to explain technical details to non-technical users.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent work experience.

Preferred Qualifications

• NetSuite Certifications: SuiteFoundation, SuiteCloud Developer, or Administrator.

• Experience with NetSuite ARM (Advanced Revenue Management) and SuiteBilling.

• Knowledge of NetSuite OneWorld (multi-entity, multi-currency, global tax setup).

• Exposure to Salesforce or other CRM integrations with NetSuite.

• Familiarity with SaaS models: usage-based billing, subscription management, and revenue recognition.

• Understanding of SOX compliance and controls in a public company.

• Experience working in Agile/Scrum environments and collaborating in cross-functional squads.

• Ability to mentor junior developers and contribute to code reviews and architecture discussions.

Job title: Senior Associate - NetSuite Support & Integration Specialist

Work Location: India

Division/Department: Corporate Information Technology & Security (CIT&S)

Reports to: Corporate Information Technology & Security Director