The Team Lead, Course Development is responsible for leading the creation of high-quality technical training content for Ping Identity’s customer courses, certifications, and workshops, while coaching a local team of course developers.

You will create engaging, technically accurate learning materials that explain Ping Identity product capabilities and features to developers, system integrators, and system administrators worldwide. Combining hands-on course development with people leadership to ensure consistent quality, technical depth, and learning effectiveness across the curriculum.

This position reports to the Senior Manager, Certification and Curriculum Development and coaches a local team of course developers.

Responsibilities

Technical Course Development

• Collaborate with and become a Ping Identity Subject Matter Expert to design and develop engaging, hands-on, task-based training materials for specific technical audiences.
• Develop comprehensive student training guides, lab exercises, assessment items, and instructor teaching aids, with guidance on delivery modalities (instructor-led, e-learning, video, or virtual).
• Build and configure Ping Identity products to support realistic lab environments, ensuring steps and configurations are clearly documented.
• Test and refine training deliverables (labs, guides, presentations) to ensure accuracy and usability.
• Maintain and enhance existing content, making necessary adjustments and releasing timely updates, including incorporating learner feedback from survey results.
• Take ownership and manage assigned course projects or components, while contributing to larger team initiatives.
  
  

Team Coaching

• Lead and coach a local team of course developers, supporting skill development, technical growth, and career progression.
• Provide regular feedback and content reviews to support consistent quality and learning standards.
• Support onboarding and ongoing development of new course developers.
• Foster a collaborative, learning-focused team culture across a distributed environment.

Curriculum Quality and Standards

• Establish and reinforce best practices for technical accuracy, instructional quality, and content consistency.
• Review and approve curriculum deliverables produced by the team, providing constructive guidance and technical direction.
• Support the adoption of instructional design principles and learning standards across the curriculum.
  
  

Learner and Instructor Enablement

• Provide expert technical guidance in response to complex learner or instructor enquiries related to courses you support.
• Assist authorised instructors by clarifying course materials and supporting effective delivery.
• Deliver or support Train-the-Trainer, Alpha, or Beta sessions for courses where you are the curriculum lead.
• Contribute to technical marketing and enablement initiatives (FAQs, webinars, videos) in collaboration with the Training team.
  
  

Collaboration and Alignment

• Collaborate with Product, Engineering, and Training stakeholders to ensure curriculum reflects current and upcoming product capabilities.
  
  
• Contribute to curriculum planning discussions by providing input based on technical expertise and learning impact.
  
  
• Support alignment between curriculum development efforts and broader training priorities.
  
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in a technical discipline (Computer Science or Engineering preferred) or equivalent professional experience.
• At least 5 years experience in technical training course development, including hands-on development of virtual labs.
• Prior experience mentoring, coaching, or managing technical professionals.
• Strong understanding of the roles and responsibilities of software developers, integrators, and system administrators.
• Excellent technical writing, editing, and content structuring skills.
• Strong organisational and communication skills (written and verbal), with the ability to explain complex technical concepts clearly.
• Familiarity with system administration (Windows, Linux/UNIX), TCP/IP networking, load balancing, REST APIs, virtual/cloud machines, and network security concepts (SSL/TLS).
  
  

Preferred Qualifications

• Experience in instructional design and simplifying complex technical topics into effective learning experiences.
• Ability to review content from a learner’s perspective and provide constructive feedback.
• Familiarity with training authoring tools (iSpring, Markdown, MindNode).
• Prior experience delivering technical training as an instructor or curriculum lead.
• Knowledge of Ping Identity products or equivalent IAM platforms.
• Exposure to identity protocols (OAuth 2.0, SAML 2.0, OIDC, LDAP) and cloud environments.
• Experience working with globally distributed teams.
• Awareness of DevOps practices (automation, CI/CD, Docker, Kubernetes).
• Awareness of best practices in creating, developing and publishing content to multiple formats
  
  

Karya’s mission is to leverage the AI revolution to create dignified earning and learning opportunities for low-income communities across the world. In India, our smartphone-based digital work platform has enabled over 120,000 people to build language datasets and evaluate AI models while earning fair wages. With pilots in Kenya and Ethiopia and partnerships with leading AI labs, we are advancing language technologies for underrepresented communities. By combining dignified digital work with frontier AI innovation, Karya hopes to build a new AI economy that is equitable, inclusive, and community-driven.

Karya is seeking a creative and detail-oriented Content Developer to join the Karya Learn Team. In this role, you will translate instructional blueprints into clear, engaging, and accessible learning materials designed for adult learners with varying literacy and digital skill levels.

You will work closely with the Instructional Designer and Head of Learning to bring learning modules to life—writing scripts, exercises, and assessments that make digital skilling intuitive and motivating. The ideal candidate has strong writing and editing skills, an eye for storytelling, and a passion for making learning simple, inclusive, and mobile-first.

This role reports to the Associate Head of Learning and works closely with the Instructional Designer and design team

Key Responsibilities

• Develop engaging learning content, scripts, and copy based on the instructional design framework provided by the Learn Team.
• Write clear and concise learner-facing text (video narration, quizzes, reflection prompts, activity instructions, and feedback).
• Adapt complex or technical concepts into easy-to-understand language suitable for low-literacy and first-time digital users.
• Collaborate with the Instructional Designer, Head of Learning, and design team to ensure content is visually and pedagogically aligned.
• Support the creation of assessments, microlearning units, and multimedia-based learning experiences.
• Participate in pilot testing and revise content based on learner feedback and data insights.
• Maintain version control and documentation for all learning assets.
• Contribute creative ideas for improving learner engagement and storytelling across the curriculum.

Qualifications

Education & Experience:

• Bachelor’s degree in English, Education, Communication, Journalism, or a related field.
• 2–3 years of experience in learning content development, or instructional material creation.
• Prior experience in edtech or workforce skilling organisations preferred.
  
  

Skills & Competencies:

• Strong writing, editing, and storytelling skills with attention to tone and learner empathy.
• Ability to simplify complex ideas and write for diverse learner audiences.
• Familiarity with learning design principles and adult learning approaches.
• Comfort working on mobile-first or digital learning products.
• Strong collaboration skills with cross-functional teams (design, product, field).
• Organized, detail-oriented, and able to manage multiple content projects simultaneously.
  
  

Desirable:

• Basic familiarity with video scripting, voiceover writing, or multimedia content creation.
• Familiarity with authoring and multimedia tools such as Articulate 360, Rise, Camtasia, Vyond used for developing digital learning content.
• Understanding of AI-related skills (e.g., data labeling, annotation, transcription).
• Exposure to localization, translation, or multilingual content adaptation.
  
  

Factors for Success at Karya

• Deep commitment to equity, inclusion, and learner empowerment.
• Curiosity and creativity in designing content that feels intuitive and human-centered.
• Empathy for underserved users and sensitivity to their learning contexts.
• Proactive, collaborative, and open to feedback in a fast-paced, mission-driven environment.
  
  

What We Offer

• Flexible leave and vacation policy
• Hybrid work options
• Insurance as per industry standards
• Access to leaders in technology and social impact sectors
• A chance to contribute meaningfully to AI, digital equity, and rural development
  
  

Karya celebrates diversity and is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or any other protected status.
If you need accommodations to apply, please contact us at hr@karya.in.

About Karya:

Why was Karya on the cover of the Time Magazine , highlighted by Satya Nadella , and chosen by Google as its partner for Project Vaani? 

In part, because Karya is on a mission to provide AI enabled earning and learning opportunities to economically underserved communities, thereby building a pathway out of poverty for them. Karya achieves this while also delivering high quality, timely, and price competitive data to its clients.

Karya’s workers make at least 20 times the Indian minimum wage and through our one-of-a-kind digital work platform, we have delivered over 40 million digital tasks and are poised to positively impact over 100 thousand workers by the end of the year. In the coming years, our goal is to rapidly scale our impact by bringing economic opportunities to millions of underserved users in India.

About the Role
Karya is seeking an experienced and mission-driven Instructional Designer to join our Learning & Content team. In this role, you will design and develop innovative digital learning experiences tailored for adult learners with limited digital exposure. Your work will directly contribute to upskilling thousands of Karya workers in India and enabling their participation in the global AI workforce.

You will be responsible for creating engaging, user-friendly learning content delivered via the Karya app. Working closely with UX teams, researchers, and technologists, you will translate complex tasks into clear, accessible instructional modules. The ideal candidate has a strong background in instructional design frameworks, and a passion for creating impact through digital education.

Location & Reporting
This is a hybrid role based in Bengaluru. Candidates must be based in or willing to relocate to Bengaluru.
This role reports to the Associate Head – Learning & Content. Occasional travel (up to 20%) may be required for field testing or user research.

Key Responsibilities:

• Design and develop digital learning modules aligned with Karya’s skill development roadmap for AI-related work (e.g., transcription, image annotation, content evaluation).
• Convert complex digital tasks into accessible, bite-sized learning experiences suitable for low-literacy and low-tech learners.
• Collaborate with the learning lead, content writers, and UX/UI designers to ensure modules are pedagogically sound and visually engaging.
• Design storyboards, assessments, quizzes, and feedback tools to track learner progress and engagement.
• Contribute to pilot testing and user feedback loops to continuously improve the effectiveness and clarity of instructional content.
• Ensure alignment of content with adult learning principles, especially for underserved, first-time digital users.
• Stay updated on best practices in mobile learning, gamification, and instructional design trends, and apply relevant methods to Karya’s content strategy.
• Support documentation, training guides, and toolkits for internal teams and field implementers.

Qualifications:

Education & Experience:

• Bachelor’s in any field. Master’s degree preferred. 
• 5+ years of experience in instructional design or curriculum development, with at least 2 years of experience designing for mobile based content.
• Prior experience in the edtech, nonprofit, or workforce skilling space is highly desirable.

Skills & Competencies:

• Strong understanding of instructional design models (e.g., ADDIE, SAM) and adult learning theory.
• Experience designing accessible learning experiences for low-literacy or underserved populations.
• Proficient in authoring tools (e.g., Articulate, Adobe Captivate, Rise) and/or basic multimedia editing.
• Familiarity with UX principles and how they affect learning design on mobile apps.
• Strong visual communication and storytelling skills.
• Ability to collaborate across diverse, cross-functional teams.
• Detail-oriented, organized, and committed to learner outcomes.

Desirable:

• Knowledge of AI-related skills (e.g., data labeling, annotation, transcription tasks).
• Experience with learning analytics or data-driven instructional design.
• Exposure to mobile-first learning environments or microlearning techniques.

Factors for Success at Karya

• Deep commitment to equity, inclusion, and economic empowerment through education.
• Passion for simplifying complex ideas into engaging, effective learning.
• Empathy for underserved users and sensitivity to their learning needs.
• Resourceful, curious, and proactive in solving design challenges.
• Comfortable working in fast-paced, mission-driven teams.

What We Offer

• Flexible leave and vacation policy
• Hybrid work options
• Insurance as per industry standards
• Access to leaders in technology and social impact sectors
• A chance to contribute meaningfully to AI, digital equity, and rural development

Karya celebrates diversity and is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or any other protected status.

If you need accommodations to apply, please contact us at hr@karya.in