Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts, focusing on our internal knowledge base.

As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.

We also welcome applications from all countries in the Wolt South region; Albania, Azerbaijan, Cyprus, Georgia, Malta and Kazakhstan!

Essential Duties and Responsibilities

Team Leadership and Management:

• Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.
• Scheduling of part-time team members in our internal scheduling tool.

Strategic Content Management:

• Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.
• Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.
• Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.
• Identify and implement improvement needs for our internal knowledge base

Project Implementation and Rollout:

• Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.
• Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.
• Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.

Stakeholder Collaboration:

• Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.
• Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.

Skills and Competencies

• Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.
• Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.
• Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.
• Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.
• Analytical & Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.
• Ownership & Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.
• Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.

Innovation is a core value of INFUSE. We are bringing together people, who can look into the future to better understand how technology will shape businesses, people, who create and navigate projects with great potential impact.

INFUSE is looking for a Creatives Delivery Associate  to join us in making high-quality products. This position presents an exciting opportunity to work on one of our projects in the American market. Our clients are large international companies, including Microsoft, Google, Lenovo, HP, Oracle, IBM, Cisco, Intel, Samsung, Panasonic, VMware, and Red Hat. The company has over 1100 employees in the USA, Ukraine, Great Britain, and more. Join our growing team at INFUSE.

We are looking for a specialist to oversee the collaboration between our web design and copywriting teams, ensuring a seamless workflow and interaction with our Client Success and Campaign manager departments. In addition to working with Google Docs to plan and manage tasks, you will be responsible for coordinating all interactions between teams and maintaining accurate task tables.

The responsibilities of this role include:

• Distribution of tasks between web design and copywriting teams, ensuring interaction between Client Success, Campaign manager departments;
• Participation in rallies;
• Working with Google Docs - planning tasks and requests, control over task due dates;
• Coordination of all interaction processes between the teams;
• Maintaining and keeping up-to-date information in task tables (cleaning and checking data accuracy).

Requirements:

• Upper-Intermediate + level of English;
• Confident PC user, good Excel skills, Google Drive/Sheets skills are desirable;
• Multitasking and initiative.

We offer:

• Competitive compensation, taking into account the experience and skills of the candidate.
• Form of payment - monthly, without delay, based on Invoice - Payoneer.
• Remote work format, contract, work schedule: 5/2 (8-hour working day)  3:30 PM - 12:00 AM EEST (Mon-Fri)
• Work-life balance, with paid annual leave and sick days.
• Professional development and career growth opportunities.

Our recruitment process:

• Test task
• Interview with Recruiter
• Final interview with the Hiring Manager

If you are willing and able to learn, attentive, proactive and responsible, involved and communicative, we will be happy to see you in the team!