Server Jobs in Arizona.
All active Server roles based in Arizona.
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Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As a Manager, Data Center Operations, you'll help us scale our Core Data Center and hardware infrastructure at a time of incredible growth for our business. At Roblox, you'll have boundless opportunities to shape the future of the Imagination Platform™ and demonstrate your passion for delivering thoughtful solutions in front of a global audience. If you know what it takes to build and operate hardware infrastructure that can sustain millions of concurrent players year-round and you take play as seriously as we do, you'll fit right into our highly experienced and ever-expanding engineering team. You will report to the Senior Manager of Data Center Operations. This will be a position based in Goodyear, AZ.
You will:
- Develop and maintain the Core Data Center and hardware infrastructure to meet the large-scale and real-time requirements of our Imagination Platform™ to ensure our community has an awesome experience anywhere in the world. This includes all aspects of the server, network infrastructure, power, and environmental monitoring.
- Lead a growing team of data center engineers focusing on rack deployments, hardware troubleshooting and break-fix, and decommissioning.
- Identify and solve critical problems and prevent them from re-occurring via root cause analysis and giving recommendations to improve automation. Guide, train and educate staff on best practices related to break/fix tasks related to the server hardware and network infrastructure.
- Create, influence, and improve the development platform, infrastructure, metrics, standards (Runbooks, SOPs, MOPs), and methods to ensure the goal of scalability and high availability can be achieved.
- Participate in the on-call rotation for our critical infrastructure.
- Build and implement Core sites around the world including low voltage cabling, creating BOMs, vendor management.
You have:
- At minimum 10+ years of experience working in large-scale Data Center Infrastructure environments and 3+ years experience leading a team of 3 or more data center engineers. While supporting the operations team, you are also expected to also perform as an individual contributor.
- Extensive experience installing, monitoring, and maintaining server and network equipment. This includes brand new server and network provisioning.
- In-depth knowledge of data center environments, servers, and network equipment.
- Proven experience executing on multiple tasks simultaneously.
- You have installed various equipment that commonly resides in the data center environment and are able to lift 75 pounds occasionally.
You are:
- Someone who is ready for action wielding a wealth of server and network hardware troubleshooting support, across multiple commercial-off-the-shelf hardware brands.
- Excited about getting in front of complex problems, and can effectively organize your work to overcome emergent high-impact issues.
- Someone who asks the right questions to solve issues within your expertise and you use data to test your theories. You are able to formulate and identify problems, generate and evaluate a variety of solutions (some of which are novel), and implement the best one(s).
For roles that are based at our data center in Goodyear, AZ: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
Ready to apply?
Apply to Roblox
IT Infrastructure Engineer
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Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.
If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.
IT Infrastructure Engineer
Reports to: IT Infrastructure Engineering Senior Manager
FLSA Status: Full time
The Company
Meriton is a national investment holding company with a portfolio of companies in the commercial HVAC industry. Founded in 2019, we believe merit has everything to do with standards and that nothing is beyond or beneath us. We base those standards around a set of values that we hold tightly to, ensuring we are building the right thing, at the right time, with the right people. We know that business is earned – never given – and that’s why we’re serious about what we do. Working together, we’ll co-create lasting growth by defining big visions and hammering down little details. Our resources streamline business processes and provide access to a network of teams with extensive industry experience.
The Opportunity
We are seeking a highly skilled and motivated IT Infrastructure Engineer to oversee the company's IT infrastructure, ensuring its stability and efficiency while engineering effective solutions. This role combines hands‑on execution with engaging external technology partners, as needed, to help implement and embed our IT standards within a portfolio company. The IT Infrastructure Engineer is also responsible for supporting gap assessments by identifying where a portfolio company does not meet a given standard and helping to address and close those gaps. Additional responsibilities include building projects such as implementing audio visual solutions for conference rooms and other workspaces, meeting building security requirements including access control and camera systems, addressing low‑voltage needs, and installing network equipment, printers, and other technology equipment as required. They possess excellent interpersonal and communication skills, both oral and written, and can articulate ideas to both technical and non-technical audiences.
Responsibilities
- Engineer and maintain IT systems and infrastructure.
- Create and maintain IT infrastructure roadmaps.
- Research and evaluate new infrastructure technologies and services, performing PoCs and pilots where appropriate.
- Collaborate with DevOps, Service Delivery, and Cyber Security teams to design infrastructure that meets performance, reliability, and security requirements.
- Deliver internal training or knowledge sharing sessions on infrastructure tools and processes.
- Provide infrastructure impact assessments for proposed changes and new applications.
- Provide technical input on RFPs and vendor selection related to infrastructure services and solutions.
- Maintain awareness of emerging infrastructure trends and recommend adoption where beneficial.
- Participate in governance forums or CABs as needed to represent infrastructure interests and risks.
- Act as a subject matter expert for infrastructure topics to IT leadership and business stakeholders, advising on feasibility and risk.
- Assess, plan, and execute the transition of network infrastructure to align with company standards. This includes hardware, software, and network configuration.
- Work closely with internal and external stakeholders, including IT teams, vendors, and new company representatives, to ensure successful project execution.
- Identify and mitigate potential risks and issues related to the onboarding and transition process.
- Create and maintain comprehensive documentation for all projects, including project plans, network diagrams, system documentation, architecture diagrams, transition procedures, and standard operating procedures.
- Perform Layer 2 and Layer 3 network troubleshooting and optimization to ensure seamless communication across devices and applications.
- Coordinate with ISPs to address connectivity issues and oversee circuit upgrades or installations.
- Train end users in the use of equipment and software.
- Perform system administration for various enterprise tools and platforms.
Qualifications
- Minimum 5 years of experience in an IT services support role.
- Associate’s degree preferred.
- In-depth knowledge of network infrastructure, including routers, switches, firewalls, and wireless networks.
- Strong PowerShell experience preferred.
- Strong Office 365 administration experience preferred.
- Strong Azure and Windows Server experience.
- Strong knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies.
- Strong knowledge of MS Active Directory infrastructure.
- Familiarity with IP Telephony and cell phone technology.
- iOS experience preferred.
- Excellent analytic and problem-solving skills.
- Capable of working independently with minimal supervision.
Additional Information
This position requires travel to Meriton locations and customer sites across the U.S.
This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Meriton is an Equal Opportunity Employer.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
Ready to apply?
Apply to Meriton
Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.
If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.
IT Specialist II, IT Service Delivery
Reports to: Senior Manager, IT Service Delivery
Compensation: $75K/yr with Bonus Potential
FLSA Status: Full time
The Company
Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry. Founded in 2019, Meriton is the parent holding company to successful commercial HVAC businesses in the nation. All Meriton businesses offer innovative commercial systems with flexibility of equipment and solutions to best match each application. The Meriton businesses work with industry professionals and end users from the conceptual stage of projects to provide energy-efficient, value-added solutions to their complex problems. Our sales professionals offer technical expertise and application experience in the design, construction, commissioning, and operation of building mechanical systems.
The overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organizations in North America. Meriton believes we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.
The Opportunity
The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Responsibilities
- New user equipment and account setup, including deployment and license management.
- Train end users in the use of equipment and software
- Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
- Provide both in-person support and support for remote workers.
- Support Apple products such as MacBook, iPad, & iPhone
- Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
- Support Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices.
- Configure and support iPhone and iPad devices.
- Assist staff by providing audio/video conference support for presentations and meetings.
- Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies.
- Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops.
- Manage inventory of hardware and software assets
- Support development and implementation of new computer projects and new hardware installations as well as software rollouts.
- Perform system administration for various enterprise tools and platforms.
- Perform hardware and software system configuration, maintenance, and upgrades.
- Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments.
- Evaluate products and IT processes and then recommend changes.
- Document IT processes, workflows, and produce system documentation as needed.
- Occasional travel to branch office locations may be required.
Education/Experience
- Minimum 2 years of experience in an IT services support role
- Associate degree preferred
- MacOS experience required
- iOS experience preferred
- InTune experience preferred
- Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred
- Familiarity with PowerShell required
- Office 365 administration preferred
- Azure and Windows Server experience preferred
- MSP experience preferred
- Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies
- Knowledge of MS Active Directory infrastructure
- Familiarity with IP Telephony and cell phone technology
- Excellent analytic and problem-solving skills
- Capable of working independently with minimal supervision
Key Competencies
Language Skills
Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees.
Operating Skills
Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow.
Behavior Skills
Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals.
Reasoning Ability
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks.
Personal and Interpersonal Skills
Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings.
Other Skills/Abilities
Environmental Requirements
Will be required to work in an office environment and occasionally in the field.
Physical Demands
While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Why Meriton?
- Medical Insurance, Dental Insurance, Vision Insurance
- 100% company match on 401(k) contributions, up to 6% of pay.
- Tuition Reimbursement
- Company-paid Disability insurance (short-term and long-term)
- Company-paid group life insurance
- Paid Time Off & Holidays
- Volunteer Hours
- Employee-paid supplemental insurance options
- Employee Assistance Program (EAP)
- FSA, HSA and commuter benefits options
- Paid parental leave
- Career growth and learning
- …and so much more!
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Additional Information
Meriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
Ready to apply?
Apply to Meriton
Sr. Analyst, Enterprise Service Desk
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Job Summary
Role and Responsibilities
- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
- Serve as an escalation point to mentor and coach team members
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
- Work with vendor representatives to resolve software and hardware issues
- Install and/or upgrade Microsoft Windows Server Operating Systems
- Perform advanced virus, malware and ransomware mediation
- Provide professional quality server room cable management
- Responsible for creating and maintaining high quality, detailed documentation
- Resolve backup issues and perform restore testing
- Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
- Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
- Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
- Take part in after hours
- On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
- Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
- Perform on-site technical and customer service support, to include:
- Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
- Performs scheduled maintenance and repairs of clients’ technical systems and equipment
- Network switch and server room cable management
- Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
- Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
- Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
- Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
- Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
- Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
- Follow Abacus’s defined processes, policies, service delivery standards
- All other duties assigned.
Qualifications and Education Requirements
- Associates degree in technology related field OR equivalent combination of education and work experience
- A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
- Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
- Complete other technical and professional development as outlined in development plan
- Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
- Knowledge of VMWare, Citrix, VPN and Terminal Services
- Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
- MSP specific experience strongly desired
- Excellent problem solving and client relationship skills
- Excellent verbal and written communication skills
- Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.
Ready to apply?
Apply to ABACUS
Team Lead, Enterprise Service Desk
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Job Summary
The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.
Responsibilities:
- Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
- Provide training, coaching, and real-time assistance to all Service Desk Analysts.
- Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
- Assist management in QA Review processes to improve ticket quality and escalation
- Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
- Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
- Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
- Develop familiarity with client contracts to understand service levels and obligations.
- Assist in new hire on-boarding process.
Skills:
- Experience with ConnectWise ITSM platform
- Incident, request, problem, change and major incident management experience
- Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
- Microsoft Windows 10 & 11
- Microsoft Server 2016-2025
- Microsoft 365 & Intune
- Entra ID/Active Directory
- Citrix Xenapp
- Virtualization, e.g. VMware, Hyper V, Proxmox
- Cisco Meraki
- Email Security, e.g. Proofpoint, Mimecast
- skills (oral and written), with ability to converse both laterally and vertically.
- Excellent customer service and service management skills.
- High energy, friendly with the ability to articulate technical solutions into layman terms
- Able to work under pressure, prioritize and multitask.
Qualifications:
- Bachelor's degree preferred.
- Technical certifications and training a plus.
- ITIL certification or strong knowledge of working practices.
- 5 years minimum experience in a relevant field.
- Experience within a large service delivery organization a plus
- Able to work PST/MST hours (11am-8pm if you are on EST time)
Ready to apply?
Apply to ABACUS
Software Technical Account Manager II (Traveling)
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Must be based within an hour of an Axon Hub Location, remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSenior Manager, Technical Support
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Location: Scottsdale, Arizona, United States (Greater Phoenix Area) - 4 days in-office required
Reports to: Sr. Director, Global Support
Direct Reports: 12-15, with 1 Team Lead
Your Impact
As the Sr. Manager of Technical Support, you will lead and scale a high-performing team of advanced technical engineers and Team Leads responsible for resolving complex, multi-product issues across Axon’s hardware and software ecosystem. You will drive technical excellence and operational rigor, strengthen escalation and incident management practices, and partner closely with Engineering and Product to address systemic issues and improve reliability. In addition, you will mentor and develop deep technical talent, spearhead process and tooling enhancements, and implement automation and AI-driven solutions that elevate diagnostic capabilities and transform how we support mission-critical customers.
What You’ll Do
1. Advanced Technical Leadership
- Leads Tier 1 Engineers, Field Support Engineers, and Team Leads supporting body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions.
- Oversees complex, multi-product troubleshooting across hardware, firmware, networking, and cloud systems.
- Establish structured diagnostic and root cause methodologies.
- Ensures strong technical depth and SME development across product lines.
2. Escalation & Incident Management
- Owns Tier 1 escalation strategy and high-severity incident response.
- Leads cross-functional resolution efforts with Engineering, Product, and other cross-functional teams.
- Drives timely containment and clear executive-level communication during critical events.
- Conducts post-incident reviews and implements corrective actions.
3. Cross-Functional Partnership & Product Feedback
- Translates support trends into actionable engineering and product insights.
- Partners to improve diagnostic tooling, documentation, and product reliability.
- Ensures Tier 1 readiness for new feature and hardware launches.
4. Operational & Performance Excellence
- Owns Tier 2 performance metrics including MTTR, escalation rates, and defect trends.
- Designs scalable workflows for complex technical case management.
- Strengthens Tier 1 to Tier 2 handoffs and knowledge transfer processes.
- Builds a high-performance culture focused on accountability, quality, and customer impact.
What You Bring
- Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
- Demonstrates an AI-first approach to solving business problems
- Excellent verbal and written communication skills
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Strong comprehension of internet networking & routing, hardware and software troubleshooting
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- 5-7 years’ leadership experience in an tiered technical support environment
- Bachelor’s degree in a technical field is preferred or equivalent work experience
- Experience in an IoT (hardware/software/network), big tech, or telematics company highly preferred
- Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
- Strong knowledge of virtualization and virtual machines
- Strong knowledge of computer/server hardware, operating systems, and storage devices
- Strong knowledge of redundant storage solutions such as RAID
- Experience using Secure Shell (SSH)
- Experience with SSO identity providers: ADFS, Azure, OKTA
- Strong written and verbal communication skills and executive presence required
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to Axon
Legal Process Server
Share this job
Work when you want – Earn what you need!
Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.
Who is ABC Legal?
We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.
What’s the Key to Process Server Success?
- Be organized
- Plan your route
- Go when people are likely to be home
- Be pleasant and personable with the people you meet and to whom you deliver documents
Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.
What do you need to be a Process Server?
- Must have your own reliable transportation, valid driver’s license and insurance
- Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
- Ability to scan and print documents
- Ability to work variable hours -- Early mornings, evenings and weekends
- Experience in process serving or related work is helpful, but not required
- Some states require you to be a Registered Process Server
- You will need to have an Active Process Server ID License or to pass the Private Process Server Certification Examination for Arizona
- State laws vary, and some require you to meet a minimum age to serve
- Legally allowed to work in the United States, without work authorization
The Perks of Process Serving!
Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:
- Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
- Flexible service area – Set your own service areas and claim jobs right on our app
- Competitive wages – Earn fair wages for each job you attempt and resolve
- Mobile capability – Claim jobs, map out your stops and track your pay all through our app
- Support – Have all your questions answered by our knowledgeable support team
#INDP2
Ready to apply?
Apply to ABC Legal Services
Legal Process Server
Share this job
Work when you want – Earn what you need!
Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.
Who is ABC Legal?
We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.
What’s the Key to Process Server Success?
- Be organized
- Plan your route
- Go when people are likely to be home
- Be pleasant and personable with the people you meet and to whom you deliver documents
Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.
What do you need to be a Process Server?
- Must have your own reliable transportation, valid driver’s license and insurance
- Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
- Ability to scan and print documents
- Ability to work variable hours -- Early mornings, evenings and weekends
- Experience in process serving or related work is helpful, but not required
- Some states require you to be a Registered Process Server
- State laws vary, and some require you to meet a minimum age to serve
- Legally allowed to work in the United States, without work authorization
The Perks of Process Serving!
Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:
- Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
- Flexible service area – Set your own service areas and claim jobs right on our app
- Competitive wages – Earn fair wages for each job you attempt and resolve
- Mobile capability – Claim jobs, map out your stops and track your pay all through our app
- Support – Have all your questions answered by our knowledgeable support team
#INDP1
Ready to apply?
Apply to ABC Legal Services
Legal Process Server
Share this job
Work when you want – Earn what you need!
Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.
Who is ABC Legal?
We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.
What’s the Key to Process Server Success?
- Be organized
- Plan your route
- Go when people are likely to be home
- Be pleasant and personable with the people you meet and to whom you deliver documents
Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.
What do you need to be a Process Server?
- Must have your own reliable transportation, valid driver’s license and insurance
- Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
- Ability to scan and print documents
- Ability to work variable hours -- Early mornings, evenings and weekends
- Experience in process serving or related work is helpful, but not required
- Some states require you to be a Registered Process Server
- State laws vary, and some require you to meet a minimum age to serve
- Legally allowed to work in the United States, without work authorization
The Perks of Process Serving!
Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:
- Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
- Flexible service area – Set your own service areas and claim jobs right on our app
- Competitive wages – Earn fair wages for each job you attempt and resolve
- Mobile capability – Claim jobs, map out your stops and track your pay all through our app
- Support – Have all your questions answered by our knowledgeable support team
Ready to apply?
Apply to ABC Legal Services
Software Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Must be based within an hour of an Axon Hub Location (Atlanta), remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Must be based within an hour of an Axon Hub Location (Seattle), remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager II (Traveling)
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: Must be based within an hour of an Axon Hub Location (Scottsdale - HQ) with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSenior Software Engineer - Android
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Senior Software Engineer on Axon’s Robotics team, you’ll be at the forefront of transforming how law enforcement and military agencies deploy advanced robotic systems. You will work with a talented, fast-paced team focused on building the Android-based software application that will run on Axon’s Ground Control Station (GCS) used by operators to interact with advanced ground and air robots. You will work to solve challenging problems and provide simple and elegant solutions to complex customer needs that will have a direct impact on saving lives. You’ll architect and lead critical software features for advanced robotic command and control, AI, video livestreaming, and data management.
Here, you’ll collaborate with a variety of engineers, product visionaries, and designers to push the boundaries of mobile robotics software and deliver a best-on-class solution to customers. This is your chance to work on something that combines technical complexity with meaningful impact. If you're driven by solving intricate technical problems, passionate about Android development, and ready to play a crucial role in shaping a product that redefines public safety, we want you on our team. Help us build a platform that truly makes a difference in protecting life, truth, and justice.
What You’ll Do
Location: Scottsdale, AZ
Reports To: Engineering Manager
- Lead engineering architecture and design reviews to ensure high standards in software quality.
- Collaborate with the Axon product design team to turn mobile UI designs into functional, engaging solutions.
- Drive the entire mobile software lifecycle, from prototyping to commercialization and post-launch support.
- Interface with cloud services for seamless integration across platforms.
- Set a high technical standard for the team through code and design reviews.
- Mentor engineers, fostering growth and technical skill development within the team.
- Partner with Product, Design, and Engineering teams to deliver integrated solutions that meet customer needs.
- Enhance engineering processes, including sprint planning, stand-ups, and long-term planning.
- Build robust and reliable mission critical software that meets high standards for stability in mission-critical applications.
- Collaborate closely with other groups to align on goals, ensuring we deliver impactful and innovative solutions.
What You Bring
- 6+ years of industry experience shipping Android applications to the Google Play Store.
- Understand the ins and out of mobile phones; expected to lead mobile design reviews as well as the implementation of their designs to release and post-release monitoring
- Experience with modern architecture (MVVM, MVI, etc) including unit testing
- Android experience with Retrofit, Coroutines, Okhttp, Hilt, Jetpack Compose
- Experience working with remote data via REST and JSON
- Understanding and experience with networking protocols such as TCP, UDP, DHCP, DNS, Server-Sent-Events, Websockets (debugging with Wireshark or Charles a plus)
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Development Programs
- And yes, we have snacks in our offices
This role is based out of our Scottsdale office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonSoftware Technical Account Manager - Knoxville PD
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
What You’ll Do
Location: On-site at Knoxville PD 4 days/week
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
- Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
- Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
- Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
- Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.
What You Bring
- Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
- Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As an Infrastructure Architect, you will be responsible for the technical direction, architectural integrity, and operational maturity of Axon’s core infrastructure platforms. This includes ownership of our virtualization environments, storage platforms, cloud infrastructure (Azure and AWS), database services, and foundational platform services that support both corporate IT and product-facing teams.
You will act as the senior technical authority for infrastructure architecture—making design decisions, setting standards, and guiding execution—while remaining hands-on where it matters most. Your work will directly influence how Axon scales its environments, improves reliability, controls cost, and supports business-critical workloads across on-prem and cloud ecosystems.
In this role, you will lead and manage a team of Server and Infrastructure Engineers, providing technical direction, mentoring, and prioritization, while partnering closely with Network Architecture, Platform Engineering, Security, and Product (R&D) teams. You will serve as a key interface between corporate infrastructure and product engineering, ensuring infrastructure solutions are well-architected, secure, and aligned with Axon’s long-term strategy.
This role is ideal for a senior technologist who combines deep infrastructure expertise, architectural thinking, and people leadership, and who is motivated by building scalable, durable platforms rather than just keeping the lights on.
What You’ll Do
Location: Scottsdale, AZ or Boston, MA - Onsite 4x a week
Reporting to: Sr. Manager, Network/Infrastructure
- Own the architecture and technical direction for Axon’s infrastructure platforms, including VMware, storage, cloud (Azure/AWS), databases, and core platform services.
- Lead and manage a team of infrastructure engineers, providing technical guidance, prioritization, and mentorship while ensuring high operational standards.
- Design, review, and approve infrastructure solutions supporting corporate IT and Axon product/R&D teams, balancing scalability, security, reliability, and cost.
- Remain hands-on in critical areas such as virtualization, cloud engineering, storage, and database platforms, serving as a senior escalation point.
- Partner closely with Network, Platform, Security, and Product teams to deliver well-architected, cross-functional solutions.
- Drive infrastructure modernization efforts, including migrations, lifecycle management, technical debt reduction, Infrastructure as Code (IaC), and automation.
- Establish standards, documentation, and best practices to improve resilience, observability, and operational maturity.
- Define, implement, and report on key infrastructure metrics and KPIs to provide visibility into platform health, capacity, cost, reliability, and team performance.
- Support planning and execution of infrastructure initiatives aligned with business growth and long-term strategy.
What You Bring
- 8+ years of experience in infrastructure engineering, with demonstrated ownership of complex on-prem and cloud environments.
- Deep hands-on expertise with VMware virtualization, enterprise storage, and cloud infrastructure (Azure required; AWS preferred).
- Strong experience with database and platform services, including SQL-based environments.
- Proven experience leading and managing technical infrastructure teams, with a track record of driving results through others.
- Proven experience defining, tracking, and reporting on infrastructure metrics, KPIs, and dashboards for leadership visibility and data-driven decisions.
- Hands-on experience with Infrastructure as Code (IaC) and automation tools (e.g. Terraform, Ansible, GitHub Actions) to deliver repeatable, scalable, and version-controlled infrastructure across hybrid environments.
- Strong communicator and collaborator who aligns with Axon’s values of ownership, accountability, teamwork, and mission focus.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As an Infrastructure Architect, you will be responsible for the technical direction, architectural integrity, and operational maturity of Axon’s core infrastructure platforms. This includes ownership of our virtualization environments, storage platforms, cloud infrastructure (Azure and AWS), database services, and foundational platform services that support both corporate IT and product-facing teams.
You will act as the senior technical authority for infrastructure architecture—making design decisions, setting standards, and guiding execution—while remaining hands-on where it matters most. Your work will directly influence how Axon scales its environments, improves reliability, controls cost, and supports business-critical workloads across on-prem and cloud ecosystems.
In this role, you will lead and manage a team of Server and Infrastructure Engineers, providing technical direction, mentoring, and prioritization, while partnering closely with Network Architecture, Platform Engineering, Security, and Product (R&D) teams. You will serve as a key interface between corporate infrastructure and product engineering, ensuring infrastructure solutions are well-architected, secure, and aligned with Axon’s long-term strategy.
This role is ideal for a senior technologist who combines deep infrastructure expertise, architectural thinking, and people leadership, and who is motivated by building scalable, durable platforms rather than just keeping the lights on.
What You’ll Do
Location: Scottsdale, AZ or Boston, MA - Onsite 4x a week
Reporting to: Sr. Manager, Network/Infrastructure
- Own the architecture and technical direction for Axon’s infrastructure platforms, including VMware, storage, cloud (Azure/AWS), databases, and core platform services.
- Lead and manage a team of infrastructure engineers, providing technical guidance, prioritization, and mentorship while ensuring high operational standards.
- Design, review, and approve infrastructure solutions supporting corporate IT and Axon product/R&D teams, balancing scalability, security, reliability, and cost.
- Remain hands-on in critical areas such as virtualization, cloud engineering, storage, and database platforms, serving as a senior escalation point.
- Partner closely with Network, Platform, Security, and Product teams to deliver well-architected, cross-functional solutions.
- Drive infrastructure modernization efforts, including migrations, lifecycle management, technical debt reduction, Infrastructure as Code (IaC), and automation.
- Establish standards, documentation, and best practices to improve resilience, observability, and operational maturity.
- Define, implement, and report on key infrastructure metrics and KPIs to provide visibility into platform health, capacity, cost, reliability, and team performance.
- Support planning and execution of infrastructure initiatives aligned with business growth and long-term strategy.
What You Bring
- 8+ years of experience in infrastructure engineering, with demonstrated ownership of complex on-prem and cloud environments.
- Deep hands-on expertise with VMware virtualization, enterprise storage, and cloud infrastructure (Azure required; AWS preferred).
- Strong experience with database and platform services, including SQL-based environments.
- Proven experience leading and managing technical infrastructure teams, with a track record of driving results through others.
- Proven experience defining, tracking, and reporting on infrastructure metrics, KPIs, and dashboards for leadership visibility and data-driven decisions.
- Hands-on experience with Infrastructure as Code (IaC) and automation tools (e.g. Terraform, Ansible, GitHub Actions) to deliver repeatable, scalable, and version-controlled infrastructure across hybrid environments.
- Strong communicator and collaborator who aligns with Axon’s values of ownership, accountability, teamwork, and mission focus.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonAbout the Role
You own our marketing technology stack — lifecycle infrastructure that powers email and SMS programs, and tracking systems that keep paid media attribution honest.
You'll design and maintain the systems that let a lean, AI-powered marketing team move fast and measure accurately. That means Iterable journeys and CDP audiences that run lifecycle programs on autopilot, a conversion tracking layer that stays clean across every ad platform, and automation that eliminates manual work from campaign launches to performance monitoring. You'll also drive cross-functional initiatives with Engineering, Product, and Growth Science to get critical tracking and infrastructure work prioritized. Senior IC role, no direct reports.
What You'll Do
1. Lifecycle Platform & Campaign Infrastructure
- Own Iterable end-to-end: configuration, journey architecture, lifecycle triggers, and audience management for welcome, nurture, and re-engagement programs.
- Manage our CDP (Segment Personas): define audience segments, maintain governance and naming conventions, and work with Engineering to ensure data flows to Iterable cleanly.
- Build AI-powered email and SMS template systems — modular, dynamic, and populated by AI at scale — so our lifecycle team can ship programs without relying on agencies or one-off builds.
- Train the team on platform capabilities and self-serve campaign creation so the lifecycle lead can focus on strategy, not production.
2. Conversion Tracking & Attribution
- Own Google Tag Manager and our Segment event taxonomy. Partner with Engineering on event tracking implementation, maintain event taxonomy documentation, and troubleshoot conversion data gaps across ad platforms.
- Partner with Engineering to implement and verify CAPI, enhanced conversions, and server-side tracking setups. You drive requirements, validate implementation, and own ongoing QA — Engineering builds it.
- Escalate and drive Engineering/Product prioritization when tracking infrastructure needs investment.
3. Automation, Tooling & Experimentation
- Build automated budget pacing alerts, performance anomaly detection, and campaign QA workflows (broken links, UTM validation, tracking checks) for both paid and lifecycle programs.
- Use Claude, Python, Gumloop and AI tools to build self-serve workflows that eliminate manual operational work across the team. Train team members on AI tools for content generation, analysis, and self-serve campaign creation.
- Partner with Growth Science on budget allocation analysis, channel decisions, measurement planning, and incrementality testing.
What You'll Need
Technical Skills:
- Expert in Iterable, Braze, or comparable ESP at enterprise scale (millions of sends)
- Strong HTML/CSS for responsive email templates; comfortable reading JavaScript
- Experienced with CDP platforms (Segment Personas or similar)
- Working knowledge of GTM, CAPI, enhanced conversions, and server-side tracking
- Proficient with Python scripting and no-code automation tools (Gumloop, Make, Zapier)
- Expert with AI tools (Claude, Cursor) for generating code, templates, and analysis
- Proficient in SQL for campaign analysis and troubleshooting
Experience:
- 5–7+ years in marketing operations, with primary depth in lifecycle/email platform ownership at scale
- Track record building infrastructure — not running campaigns — that measurably increases team velocity
- Proven ability to drive data infrastructure through Engineering and Product without direct authority
- Comfortable spanning acquisition and lifecycle — you understand how performance marketing and lifecycle programs interact
Mindset:
- Infrastructure builder: you design systems that eliminate entire categories of manual work
- AI-native: you use AI tools daily — for coding, content, analysis, and problem-solving
- High-agency IC: you architect solutions, prototype independently, and build them yourself
Bonus Points
- High-consideration, high-value transactional businesses (real estate, automotive, financial services)
- Amplitude or Optimizely experimentation platform experience
- Figma for prototyping templates
- Analytics engineering or data visualization (Looker, Mode, Tableau)
- Segment CDP, mobile push, or in-app messaging experience
Compensation
The base pay range for this position is $172,000–$238,000 Canadian Dollars annually, plus RSUs and bonuses. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.
Ready to apply?
Apply to Opendoor
Senior Manager, Marketing Technology
Share this job
About the Role
You own our marketing technology stack — lifecycle infrastructure that powers email and SMS programs, and tracking systems that keep paid media attribution honest.
You'll design and maintain the systems that let a lean, AI-powered marketing team move fast and measure accurately. That means Iterable journeys and CDP audiences that run lifecycle programs on autopilot, a conversion tracking layer that stays clean across every ad platform, and automation that eliminates manual work from campaign launches to performance monitoring. You'll also drive cross-functional initiatives with Engineering, Product, and Growth Science to get critical tracking and infrastructure work prioritized. Senior IC role, no direct reports.
What You'll Do
1. Lifecycle Platform & Campaign Infrastructure
- Own Iterable end-to-end: configuration, journey architecture, lifecycle triggers, and audience management for welcome, nurture, and re-engagement programs.
- Manage our CDP (Segment Personas): define audience segments, maintain governance and naming conventions, and work with Engineering to ensure data flows to Iterable cleanly.
- Build AI-powered email and SMS template systems — modular, dynamic, and populated by AI at scale — so our lifecycle team can ship programs without relying on agencies or one-off builds.
- Train the team on platform capabilities and self-serve campaign creation so the lifecycle lead can focus on strategy, not production.
2. Conversion Tracking & Attribution
- Own Google Tag Manager and our Segment event taxonomy. Partner with Engineering on event tracking implementation, maintain event taxonomy documentation, and troubleshoot conversion data gaps across ad platforms.
- Partner with Engineering to implement and verify CAPI, enhanced conversions, and server-side tracking setups. You drive requirements, validate implementation, and own ongoing QA — Engineering builds it.
- Escalate and drive Engineering/Product prioritization when tracking infrastructure needs investment.
3. Automation, Tooling & Experimentation
- Build automated budget pacing alerts, performance anomaly detection, and campaign QA workflows (broken links, UTM validation, tracking checks) for both paid and lifecycle programs.
- Use Claude, Python, Gumloop and AI tools to build self-serve workflows that eliminate manual operational work across the team. Train team members on AI tools for content generation, analysis, and self-serve campaign creation.
- Partner with Growth Science on budget allocation analysis, channel decisions, measurement planning, and incrementality testing.
What You'll Need
Technical Skills:
- Expert in Iterable, Braze, or comparable ESP at enterprise scale (millions of sends)
- Strong HTML/CSS for responsive email templates; comfortable reading JavaScript
- Experienced with CDP platforms (Segment Personas or similar)
- Working knowledge of GTM, CAPI, enhanced conversions, and server-side tracking
- Proficient with Python scripting and no-code automation tools (Gumloop, Make, Zapier)
- Expert with AI tools (Claude, Cursor) for generating code, templates, and analysis
- Proficient in SQL for campaign analysis and troubleshooting
Experience:
- 5–7+ years in marketing operations, with primary depth in lifecycle/email platform ownership at scale
- Track record building infrastructure — not running campaigns — that measurably increases team velocity
- Proven ability to drive data infrastructure through Engineering and Product without direct authority
- Comfortable spanning acquisition and lifecycle — you understand how performance marketing and lifecycle programs interact
Mindset:
- Infrastructure builder: you design systems that eliminate entire categories of manual work
- AI-native: you use AI tools daily — for coding, content, analysis, and problem-solving
- High-agency IC: you architect solutions, prototype independently, and build them yourself
Bonus Points
- High-consideration, high-value transactional businesses (real estate, automotive, financial services)
- Amplitude or Optimizely experimentation platform experience
- Figma for prototyping templates
- Analytics engineering or data visualization (Looker, Mode, Tableau)
- Segment CDP, mobile push, or in-app messaging experience
Compensation
Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. All compensation parameters are based on experience.
Ready to apply?
Apply to Opendoor
Manager, Software Technical Account Managers
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon’s most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments—driving successful deployment, stabilization, and adoption of Axon’s hardware, software, digital evidence, and integrated workflows.
You are accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. Through strong people leadership, disciplined operational governance, and executive-level engagement, you ensure agencies achieve operational readiness, sustained platform adoption, and measurable outcomes—while strengthening Axon’s long-term strategic partnerships and growth opportunities.
This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments.
What You’ll Do
Location: Remote within the US. Travel up to 40%
Reports to: Senior Director, Customer Deployment & Technical Account Management
Direct Reports: Up to 15
- Team & People Leadership
- Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models.
- Set clear expectations for execution quality, onsite presence (where applicable), customer engagement, and accountability across varied engagement structures.
- Develop talent capable of supporting Axon’s software-centric and hardware-centric products
- Drive skills development, performance management, and succession planning aligned to Axon’s evolving ecosystem and customer needs.
- Foster a culture of ownership, proactive problem-solving, and continuous improvement across geographically distributed teams.
- Operational, Program & Hardware Oversight
- Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows.
- Provide oversight for end-to-end delivery, including deployment planning, risk management, cross-functional coordination, and lifecycle support.
- Ensure TAMs effectively manage dependencies across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows.
- Establish and enforce standards, playbooks, and best practices for both hardware and software execution across all TAM engagement models.
- Executive & Customer Engagement
- Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders.
- Coach TAMs on executive communication, value articulation, and change leadership—particularly in complex or high-stakes hardware and platform deployments.
- Partner closely with Sales, Professional Services, Support, and Product teams to align delivery with customer commitments and future-state strategy.
- Act as a senior customer advocate within Axon, ensuring agency risks, needs, and expansion opportunities are clearly surfaced and addressed.
- Metrics, Performance & Continuous Improvement
- Own performance management across your portfolio, including:
- Hardware and software deployment timelines
- Issue resolution SLAs and escalation trends
- Platform adoption and utilization metrics
- CSAT, NPS, and overall program health indicators
- Identify systemic delivery risks or friction points across hardware, software, or support models and drive corrective action.
- Use data and operational insights to continuously refine delivery models and improve customer outcomes at scale.
- Escalation & Coverage
- Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events.
- Ensure appropriate coverage and continuity across embedded, regional, and traveling TAM models.
- Maintain situational awareness across the portfolio without functioning as a primary individual contributor.
What You Bring
- Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience
- 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments.
- 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles.
- Demonstrated ability to scale execution through teams operating across multiple delivery models.
- Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts.
- Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations.
- Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.
- Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews.
- Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability.
- Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights is preferred
- Experience building views, writing & optimizing queries, and creating reports in SQL Server is preferred
- Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is preferred
- Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonManager, Software Technical Account Managers
Share this job
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon’s most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments—driving successful deployment, stabilization, and adoption of Axon’s hardware, software, digital evidence, and integrated workflows.
You are accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. Through strong people leadership, disciplined operational governance, and executive-level engagement, you ensure agencies achieve operational readiness, sustained platform adoption, and measurable outcomes—while strengthening Axon’s long-term strategic partnerships and growth opportunities.
This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments.
What You’ll Do
Location: Remote within the US. Travel up to 40%
Reports to: Senior Director, Customer Deployment & Technical Account Management
Direct Reports: Up to 15
- Team & People Leadership
- Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models.
- Set clear expectations for execution quality, onsite presence (where applicable), customer engagement, and accountability across varied engagement structures.
- Develop talent capable of supporting Axon’s software-centric and hardware-centric products
- Drive skills development, performance management, and succession planning aligned to Axon’s evolving ecosystem and customer needs.
- Foster a culture of ownership, proactive problem-solving, and continuous improvement across geographically distributed teams.
- Operational, Program & Hardware Oversight
- Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows.
- Provide oversight for end-to-end delivery, including deployment planning, risk management, cross-functional coordination, and lifecycle support.
- Ensure TAMs effectively manage dependencies across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows.
- Establish and enforce standards, playbooks, and best practices for both hardware and software execution across all TAM engagement models.
- Executive & Customer Engagement
- Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders.
- Coach TAMs on executive communication, value articulation, and change leadership—particularly in complex or high-stakes hardware and platform deployments.
- Partner closely with Sales, Professional Services, Support, and Product teams to align delivery with customer commitments and future-state strategy.
- Act as a senior customer advocate within Axon, ensuring agency risks, needs, and expansion opportunities are clearly surfaced and addressed.
- Metrics, Performance & Continuous Improvement
- Own performance management across your portfolio, including:
- Hardware and software deployment timelines
- Issue resolution SLAs and escalation trends
- Platform adoption and utilization metrics
- CSAT, NPS, and overall program health indicators
- Identify systemic delivery risks or friction points across hardware, software, or support models and drive corrective action.
- Use data and operational insights to continuously refine delivery models and improve customer outcomes at scale.
- Escalation & Coverage
- Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events.
- Ensure appropriate coverage and continuity across embedded, regional, and traveling TAM models.
- Maintain situational awareness across the portfolio without functioning as a primary individual contributor.
What You Bring
- Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience
- 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments.
- 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles.
- Demonstrated ability to scale execution through teams operating across multiple delivery models.
- Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts.
- Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations.
- Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.
- Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews.
- Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability.
- Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights is preferred
- Experience building views, writing & optimizing queries, and creating reports in SQL Server is preferred
- Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is preferred
- Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
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Overview
As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.
This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.
You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.
Role and Responsibilities
Go-To-Market & Pre-Sales Enablement
- Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
- Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
- Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
- Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.
Client Engagement & Trust Building
- Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
- Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
- Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
- Reinforce our role as a trusted advisor, not just a service provider.
Solution Design & Differentiation
- Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
- Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
- Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.
Intellectual Property & Enablement
- Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
- Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
- Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.
Sales-to-Delivery Alignment
- Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
- Validate scope, assumptions, and success criteria prior to contract close.
- Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.
Objectives
- Enable consistent, high-quality solution design for healthcare prospects and clients.
- Improve win rates and deal quality through strong technical leadership in the sales cycle.
- Increase expansion revenue by uncovering and articulating additional client needs.
- Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
- Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.
Success Metrics
Success in this role will be measured by:
- Contribution to new logo wins and expansion opportunities
- Sales cycle effectiveness and quality of solution scoping
- Client and internal stakeholder feedback
- Reduction in delivery friction due to improved pre-sales alignment
- Adoption and reuse of solution frameworks and IP
- Healthcare-specific solution differentiation and consistency
Qualifications
- 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
- Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
- Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
- Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
- Hands-on knowledge across several of the following areas:
- Endpoint and device management
- Microsoft 365 and Azure cloud services
- Identity and access management
- Vulnerability, threat, and security operations (SIEM, XDR, MDR)
- Server, application, and cloud security
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
- Comfortable presenting to senior executives, clinicians, and IT leaders.
Why This Role Matters
Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.
This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.
Compensation & Benefits
- Competitive base salary
- Target performance-based bonus
- Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
- Exposure to a broad range of healthcare technologies and security platforms
- Ongoing technical training and professional development opportunities
- Collaborative, high-performance team environment focused on client outcomes
Ready to apply?
Apply to ABACUS
We are seeking a detail-oriented and highly reliable Data Center Technician to manage and support the daily operations of our data center in Phoenix, AZ. The ideal candidate will have strong technical skills, dedication to maintaining uptime, and the ability to work efficiently in a fast-paced environment. The technician will be responsible for the setup, maintenance, and troubleshooting of hardware and infrastructure, ensuring optimal data center performance.
Key Responsibilities
Data Center Operations & Infrastructure Management
- Ensure data center organization, security, and compliance with industry best practices.
- Rack, install, maintain, and decommission servers, networking gear, and power systems (lifting up to 70 lbs regularly).
- Conduct hardware inspections, firmware updates, preventive maintenance, and repairs.
- Monitor data center capacity, power usage, and cooling efficiency to optimize operations.
- Track and maintain server fleet health to ensure continuous uptime and performance.
- Collaborate with network, storage, and systems teams to deploy and support hardware solutions.
- Maintain accurate inventory and asset tracking records for all physical equipment, consumables, and spare parts.
Cabling & Network Connectivity
- Install, terminate, and test fiber optic (single-mode/multi-mode) and Cat6/Cat6a network cables.
- Perform structured cabling, patch panel installations, labeling, and documentation.
- Diagnose and troubleshoot network connectivity issues using tools such as cable testers, power meters, and fault locators.
- Ensure proper network link connections for new hardware deployments and upgrades.
- Perform power cable routing and distribution within racks, ensuring proper load balancing.
Troubleshooting & Technical Support
- Respond to service tickets related to hardware failures, network issues, and environmental conditions.
- Diagnose server and infrastructure issues and determine the best course of action (repair vs. replacement).
- Apply BIOS, firmware, and driver updates using approved tools.
- Work closely with vendors and hardware suppliers to coordinate warranty replacements and repairs.
- Document troubleshooting steps, issue resolutions, and system changes for future reference.
Physical & Environmental Demands
- Ability to lift and move up to 70 lbs regularly.
- Work in confined spaces, elevated locations, and noisy environments as needed.
- Stand, walk, bend, and stretch for extended periods (8+ hours per shift).
- Climb ladders and stairs while carrying equipment.
- Work in a climate-controlled yet variable-temperature environment.
- Support on-call, after-hours, weekend, and holiday shifts as required.
Requirements & Qualifications:
Technical Skills & Knowledge
- 5-10 years of hands-on experience in a data center environment.
- Strong understanding of server hardware, networking equipment, and IT infrastructure.
- Experience with Linux CLI and Windows CMD for basic troubleshooting.
- Knowledge of firmware updates, BIOS configurations, RAID setups, and virtualization technologies (VMware preferred).
- Ability to diagnose and repair hardware failures within defined service processes.
- Strong knowledge of fiber optic and copper cabling standards, installation, and troubleshooting.
- Experience with network tools and diagnostic equipment (Fluke testers, OTDRs, power meters).
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM?
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
- Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
- Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.
COMPANY INFO
Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.
For more information, please visit www.alarm.com.
COMPANY BENEFITS
Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.
Alarm.com is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.
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Apply to Alarm.comFSR Analyst
Minimum Secret Clearance Required
Locations:
- Miami FL,
- Bragg NC,
- Vandenberg CA,
- CO Springs CO,
- Hawaii,
- Las Vegas NV,
- Newport News VA,
- San Diego CA,
- Camp Lejune NC,
- Washington DC,
- Shreveport LA
- Jacksonville FL,
- Tucson, AZ
- Fort Walton Beach, FL
- San Francisco, CA
- Juneau, Alaska
PVM, Inc. is looking for a skilled and experienced Field Service Representative (FSR) Analyst to join our team. In this role, you will partner with implementation teams to design, develop, and deploy advanced technical solutions that address our customers' most complex challenges. As an FSR Analyst, you will work directly with analysts to train and mentor users, troubleshoot technical issues, and create innovative use cases. Whether supporting users on-site worldwide or collaborating with colleagues in our offices, you will be instrumental in driving success and delivering meaningful results.
Responsibilities
- Deliver one-on-one desk-side training to analysts.
- Conduct classroom training sessions for analysts and operators.
- Support the Help Desk by addressing user inquiries and collaborating with the engineering team to resolve technical issues.
- Provide the engineering team with user feedback to enhance the product.
Requirements
- Minimum of Secret Clearance
- Experience fusing intelligence capabilities in support of operations.
- Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry is a plus.
- Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
- Ability to travel domestically and internationally 25% of the time.
- Ability to work independently and as part of a team.
- Strong knowledge of Excel.
- Military/Special Operation/Law Enforcement experience is a plus.
Tools
- Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration.
- Technical background with working knowledge of Python, Java and/or JavaScript/Typescript.
- Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry a plus.
- Strong knowledge of Excel
Skills
- Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
- Ability to travel domestically 25% of the time if needed
- Ability to work independently and as part of a team.
Why PVM?
At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth.
PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.
PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.
Ready to apply?
Apply to PVM, Inc.