What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

The role of the Property Manager is to provide excellent service to our investors. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and it’s incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Roofstock organization, partnering with other departments and product as needed. This role has the support of the entire Roofstock team and is critical to our growth strategy. 

Responsibilities

• Manage a portfolio in accordance with investors’ changing goals and objectives
• Provide excellent customer service at all times to our investors
• Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
• Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
• Proactively create tasks for Roofstock team members and follow up to ensure satisfactory completion
• Build strong virtual relationships with all other Roofstock departments
• Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
• Ability to discuss and cross-sell Roofstock real estate products
• You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
• Assist investors with the purchase/sale of income properties
• Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions

Qualifications

•  Must have an active Arizona Real Estate License 
•  Bachelor’s degree in business or related field, or equivalent experience
•  3+ years experience in residential or commercial property management, or real estate operations, required
•  Prior experience working directly with property ownership, a plus
•  Cost and revenue management experience, highly preferred
•  Tech savvy and experienced in working in a multitude of property management softwares
•  Extreme attention to detail
•  Excellent written and verbal communication skills
•  Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
•  Thrives in a fast-paced and startup environment

Travel required

• Must be able to travel within the assigned area a minimum of 10% of the time
• Travel may be required for training + offsites 
• Valid drivers license and a reliable source of transportation
  

Location

This position is classified as REMOTE within the Greater Phoenix Area.

Compensation

$70,000 annual base salary. Additionally, this position is eligible for a bonus based upon achievement of performance objectives. Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Any offer of employment is conditioned upon the successful completion of a background investigation.

Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

#LI-REMOTE

What The Role Is

Reporting to the Sr. Manager, Property Tax, the Tax Analyst will be responsible for the coordination of property tax returns for the Company and its subsidiaries. The Tax Analyst will also provide support with tax research and planning.

The Tax Analyst will work with other members of the tax team and collaboratively with the accounting, business development, finance, asset management, and other functions to support the tax reporting and planning processes. 

This is a hybrid role located in our Scottsdale office. If you don’t meet 100% of the qualifications but see yourself contributing, please submit your resume.

What You'll Be Doing

• Retrieve fixed asset data, inventory data, CIP data, PDR data, and other information necessary for support for property tax returns.
• Retrieve notices of value and property tax bills
  • Save the tax bills in ShareFile and maintain the Payment Tracker
  • Compare rendered values with value notices and tax bills.
• Submit tax payments timely in SRP/Fiori
  • Mail check payments with tax support via USPS Certified Mail
  • Work with Accounts Payable & Accounting to ensure Funded & Record Only payments are timely
  • Landowner reimbursement calculations.
• Print and mail tax returns
  • Prepare Letters of Authorization or agency, and request signatures when needed.

What You'll Bring

• Bachelor’s degree in Tax, Accounting, Finance, or a similar academic degree
• Coursework in property valuation
• Minimum 2 years of tax experience in property tax, including accounting, corporate, or government
• Effectively handle and prioritize multiple concurrent tasks
• Excellent communication skills
• Ability to build collaborative working relationships across the organization
• Proficient in Excel

What Would Be Nice

• Professional Designation from one of the following organizations:
  • Institute for Professionals in Taxation (IPT)
  • Appraisal Institute
  • International Association of Assessing Officials
  • American Society of Appraisers
• Renewable energy experience a plus.

Clearway will not sponsor non-immigrant visas for this position (H-1B, TN, E-3, etc.).

#LI-Hybrid

Your Opportunity

Scion is paving a path in student living and the Facilities Technician is an integral part in the execution of our vision. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Facilities Technician ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

The Facilities Technician is a solution-oriented professional who excels in a fast-paced, agile, collegiate environment. This role demands superior customer service and unwavering follow through.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off + Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry
• Perform physically demanding work to maintain the asset, and other property features to minimize liability
• Execute maintenance objectives and daily assignments with the Facilities
• Perform minor and routine maintenance/repair in a timely and professional manner.
• Assist in assuring all service requests are completed
• Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of
• Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident
• Routinely perform duties including basic appliance repair, basic carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the Facility Manager or Supervisor.
• Complete preventive maintenance tasks assigned to you.
• Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as
• Perform routine clean up at repair location or in maintenance shop, keeping working area clean and

The responsibilities listed above may not be all-inclusive.

What We Require

• High school/GED
• Certified Pool Operator (CPO), or intention to obtain within six months
• Clear and effective communication skills
• Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
• Valid driver’s license
• Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements.
• Ability and willingness to travel when required
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND4

Your Opportunity

Scion is paving a path in student living and the Maintenance Manager is a keystone team member in the execution of our vision. This position ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is carried out by the onsite Facilities team and any third-party vendors. 

The Maintenance Manager is a subject matter expert and experienced leader who excels in a fast-paced, agile, collegiate environment. This role demands superior problem solving, leadership and unwavering follow through. Those in the Maintenance Manager position may also be asked to assist other properties. 

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Manage all building services and preventative maintenance programs to the best of industries practices, the Scion’s Standard Operating Procedures, and in compliance with the State/Federal Govt./OSHA’s Codes/regulations.
• Supervise the day-to-day operations including but not limited to heating, ventilating, air conditioning (HVAC), plumbing and piping, fire protection, and general building maintenance and troubleshooting, building automation systems and building maintenance systems.
• Monitor systems and provides diagnostics, preventative maintenance, annual testing, permitting, certification for all major building systems including, but not limited to: chilled water systems with fan coil units, air handling units with outside condensers including roof top units (RTU), building stationary boilers, hot & cold water distribution systems (plumbing, pressure/pneumatic/storage tanks, variable frequency drive (and pumps & motors), domestic hot water heaters, building automation systems (BAS), electrical distribution systems, switchgears and controls, generators, uninterrupted Power supply (UPS), elevators and lifts, parking structures (ventilation/drainage Systems, T-Joints), entrance & exit Gates and overhead doors, shingled/tarred roof, TPO membrane roofing system, EIFS, brick, vinyl, & cementitious sideboard, ACP, curtain walls, insulated glass units (IGUs).
• Operate and manage all life safety systems including fire pumps, fire alarm monitoring panels, dry/wet sprinkler systems, visual and audible alarms, back flow preventers, smoke detectors, CO2 sensors/alarms, fire extinguishers, emergency lighting, means of egress, fire dampers.
• Prioritize and schedule maintenance work, assuring quality of work consistent with Scion’s standards.
• Manage the Facilities Technicians to ensure all service requests are completed within Scion standards and are appropriately and accurately documented.
• Manage facilities budgets, using appropriate business software.
• Review completed work to verify conformance to standards or repair requirements.
• Ensure all emergency, routine maintenance/repairs are carried out in a timely and professional manner.
• Respond promptly and effectively to all safety/risk-management-related issues at the property.
• Review completed work orders for accuracy of labor hours, materials’ cost, and track recurring equipment failures.
• Conduct regular inspection tours of buildings, interior common areas and the exterior of the property, equipment and surrounding grounds for deficiencies, potential safety, health, or code problems and necessary repairs.
• Prepare written reports summarizing findings, and advises other building users as appropriate, of the findings.
• Provide recommendations for dealing with problems noticed in inspections.  
• Oversee and supervise “Turn” preparation including the prompt inspection of vacated units, makes appropriate repairs and charges, and ensures completion as scheduled.
• Inspect vacant units after repairs and maintenance have been completed to determine quality of work performed and readiness for occupancy.
• Manage the maintenance spare parts and the tools inventory, determining which parts/tools to stock and their stock level and working directly with General Manager to maintain inventory of parts, tools, and supplies within budget.
• Maintain shop appearance and all mechanical, supply, electrical and storage facilities on site.
• Ensure proper maintenance of equipment to ensure warranty compliance and extended useful life.
• Oversee all other contracted work in the building, obtaining bids and negotiating prices with vendors and contractors, as approved by the General Manager or the Regional Manager.
• Coordinate deliveries, schedules, and performance of all facility related vendors.
• Ensure proper safety procedures are followed, personal protective equipment is used, and health & safety policies are enforced.
• Manage process for keying and coring/coding of locks and maintain lock procedures, logbooks and protocols for key management and security.
• Effectively implement standard operating procedures and preventive maintenance programs according to Scion’s standards.
• Take part in emergency preparedness planning and acts as essential personnel in emergencies.
• Escalate unique or urgent repairs/replacements to General Manager and Regional Facilities Manager.
• Maintain records on all major systems including maintenance manuals, manufacturer’s cut sheets, warranties, and equipment specifications.
• Work closely with the General Manager and Regional Facilities Manager to manage, formulate and track facilities and capital budget.
• Hire, train and develop Facilities team members, holding them accountable for delivering a high level of service.

The activities listed above may not be all inclusive.

What We Require

• High school diploma/GED, trade school diploma, or military training
• 5 years of relevant experience managing building system in multi-unit residential properties, 2 years of supervisory experience
• 2 years’ experience with building automation systems, and life safety systems
• EPA 608 Universal certification
• HVAC/EPA 608 Universal certification
• Certified Pool Operator (CPO), or intention to obtain within six months
• Expertise in plumbing, HVAC, electrical and mechanical systems as well as generally accepted maintenance practices
• Ability to read and interpret documents such as design drawings, blueprints, safety guidelines, operating and maintenance instructions and procedural manuals
• Ability to manage multiple projects simultaneously, set priorities and meet deadlines
• Basic computer working knowledge, including Microsoft Office and CMMS
• Valid driver’s license
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND2 #wearehiring #werehiring

Your Opportunity

Scion is paving a path in student living and the Maintenance Technician II is an integral part in the execution of our vision. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Maintenance Technician II ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

The Maintenance Technician II is an experienced technician who excels in a fast-paced, agile, collegiate environment. This role demands superior problem solving, technical abilities and unwavering follow through.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Demonstrate proficiency in Building Automation Systems (BAS), Entrata and CMMS systems for timely logging of service requests and completed work.
• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry’s standards.
• Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Assume responsibility (as required) over operating, system monitoring/diagnostics, and preventative testing for major building systems such as: chilled water systems with fan coil units, air handling units with outside condensers including roof top units (RTU), building stationary boilers, hot- & cold-water distribution systems (plumbing, pressure/pneumatic/storage tanks, variable frequency drive (and pumps & motors), domestic hot water heaters, building automation systems (BAS), electrical distribution systems, switchgears and controls, generators, uninterrupted power supply (UPS), elevators and lifts, parking structures (ventilation/drainage systems, T-Joints), entrance & exit gates and overhead doors, shingled/tarred roof, TPO membrane roofing system, EIFS, brick, vinyl, & cementitious sideboard, ACP, curtain walls, and insulated glass units (IGUs).
• Operate system monitoring/diagnostics, preventative testing for life safety systems such as: fire pumps, fire alarm monitoring panels, dry/wet sprinkler systems, visual and audible alarms, back flow preventers, smoke detectors, CO2 sensors/alarms, fire extinguishers, emergency lighting, means of egress, and fire dampers.
• Assist in creating emergency and disaster preparedness plans and protocols.
• Maintain key management protocols and security, unlocking apartment doors and accompany/escort various vendors as needed.
• Coordinate delivery and work schedules with vendors, contractors as approved by the Facilities Supervisor.
• Coordinate maintenance objectives and daily assignments with the Supervisor.
• Diagnose and perform routine maintenance/repair in a timely and professional manner.
• Assure all service requests are completed daily.
• Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of completion.
• Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident trust.
• Inspect vacated apartments and record necessary repairs and maintenance, informing the Facilities Supervisor of needed services and repairs.
• Routinely perform duties including basic appliance repair, general carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the General Manager/Property Manager.
• Routinely inspect interior common areas and the exterior of the property, ensuring daily upkeep of all common areas with company standards, and all the light fixtures are in working order.
• Complete preventive maintenance tasks on all equipment and operating systems to ensure warranty compliance and extended useful life.
• Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as assigned.
• Perform routine clean up at repair location or in maintenance shop, keeping working area clean and safe. 
• Maintain parts and supply inventory, as authorized.
• Clean and organize the workshops, storerooms, boiler rooms, and utility rooms.
• Clean pools; adjust and maintain chemicals to proper levels, if needed.
• Pressure-wash sidewalks, buildings, pool decks, etc.
• Assist in snow removal at property, as required.
• Assume responsibility for after-hours emergencies at the direction of the company supervisor/manager.
• Undertake training related to job duties as deemed necessary.

The responsibilities listed above may not be all-inclusive. 

What we Require

• High school/GED or trade school diploma and with minimum of 3-5 years of full-time general maintenance experience, or an equivalent combination
• HVAC certification/EPA 608 certification (Core, Type I, II & III)
• Certified Pool Operator (CPO), or intention to obtain within six months
• Clear and effective communication skills
• Knowledge of key management and security systems
• Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
• Valid driver’s license
• Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements (ie. Entrata, CMMS, Building Automation system & Digital Control System)
• Ability and willingness to travel when required
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

 The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND4 #wearehiring #werehiring 

Your Opportunity

Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This position is a dynamic business manager, community leader and expert in maintaining thriving operational, expense and revenue performance.

The General Manager is a customer-centric leader that excels in a fast-paced, agile, collegiate environment. This role demands quick-thinking and excellent decision quality, general business knowledge, exceptional leadership and an innate self-drive.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop and provide leadership to exceptional team members to ensure the property can operate effectively and to ensure team members are pursuing the next step in their Scion career.
• Accountable for scheduling appropriate property staffing at all times, including after hour on-call shifts, being the primary responder.
• Elevate employee experience through data, conversations and team building to ensure high morale.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Engage internal Legal department for vendor management, risk management, court appearance and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements to address.

Facilities & Capital

• Accountable for safe and sanitary community experience for employees, residents and guests including curb appeal, operationally sound facilities, common areas and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections.
• Maintain and audit valid building and system permits to ensure that the property complies with all codes and company standards.
• Responsible for identifying all capital expenditures improvements needed at the property and working with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold for the property.

Annual Turnover Process

• Proactively plan and execute annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Partner closely with Talent Acquisition to adequately staff the property for support with annual turnover deadlines.
• Forecast and manage financial performance of annual turnover process to keep controllable property expenses within budget.
• Utilize Turnable to create, manage and update electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Financial Performance

• Work closely with partner departments for financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements and month-end processes.
• Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.

Customer Experience & Sales

• Implement and maintain Scion’s customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset.
• Accountable for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
• Accountable for achieving all unique Key Performance Indicator set for the property.
• Support AGM with escalated resident concerns and assist in de-escalating situations when needed.
• Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Time Management
• Conflict Management
• Vendor management
• Confidentiality
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring non-traditional hours during peak times, emergencies and inclement weather.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND4 #wearehiring #werehiring 

Your Opportunity

Scion is paving a path in student living and we’re seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.

If you are passionate about customer service and have a detailed eye for account management – we want you!                           

You’ll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Your Responsibilities

Staff Development and Leadership

• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Assist with attracting, hiring, retaining and training exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Assist with planning and leading the team in executing successful annual Turnover processes.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.

Facilities & Capital

• Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
• Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. 
• Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work order requests with appropriate staff or vendors.

Financial Performance

• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Post and collect damage charges from quarterly inspections.
• Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.

Customer Experience & Sales

• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
• Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.  
• Manage all escalated resident concerns and account matters in a timely manner.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Meticulous detail orientation
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

Your Opportunity

Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision. This position will assist the General Manager with the supervision of all business functions related to operations and partner closely with the Customer & Sales Experience Manager on initiatives.       

The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating Holiday
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

Your Opportunity

Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision. This position will assist the General Manager with the supervision of all business functions related to operations.              

The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating Holiday
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
• Partner with GM to elevate employee experience through data, conversations and team building to ensure high morale.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.

Facilities & Capital

• Responsible for a safe and sanitary community experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
• Assist with upholding The Scion Standard by conducting monthly property walks and completing scorecard assessments around inspections.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.

Annual Turnover Process

• Assist the General Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover.
• Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Assess damage at move-out to calculate required charges and prepare final billing or process refunds. Track, respond and process any damage charge disputes.
• Ensures move-in, room assignment, transfer and move-out processes are executed efficiently and successfully.
• Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates.
• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Financial Performance

• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Post and collect damage charges from quarterly inspections.

Customer Experience & Sales

• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
• Manage all escalated resident concerns and account matters in a timely manner including responding to Google and Yelp reviews and addressing resident concerns.
• Analyzing customer experience data to and identifying common detractors and promoters to make informed decisions.
• Responsible for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Strong detail orientation
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times, emergencies and inclement weather.

Your Opportunity

Scion is paving a path in student living and the Facilities Technician is an integral part in the execution of our vision. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Facilities Technician ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

The Facilities Technician is a solution-oriented professional who excels in a fast-paced, agile, collegiate environment. This role demands superior customer service and unwavering follow through.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry
• Perform physically demanding work to maintain the asset, and other property features to minimize liability
• Execute maintenance objectives and daily assignments with the Facilities
• Perform minor and routine maintenance/repair in a timely and professional manner.
• Assist in assuring all service requests are completed
• Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of
• Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident
• Routinely perform duties including basic appliance repair, basic carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the Facility Manager or Supervisor.
• Complete preventive maintenance tasks assigned to you.
• Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as
• Perform routine clean up at repair location or in maintenance shop, keeping working area clean and

The responsibilities listed above may not be all-inclusive.

What We Require

• High school/GED
• Certified Pool Operator (CPO), or intention to obtain within six months
• Clear and effective communication skills
• Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
• Valid driver’s license
• Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements.
• Ability and willingness to travel when required
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND4 #wearehiring #werehiring 

Our Building Group in Phoenix, AZ is looking to add an experienced Superintendent to their team.

Primary Responsibilities

• Oversee and supervise all field crew members including foreman, carpenters, laborers etc. and project operations.
• Develop a project site logistics plan and work with project manager to determine method and sequencing of construction. Plans, directs, coordinates and budgets activities.
• Develop and maintain good working relationships with owner, subcontractors, and vendors.
• Communicate and promote safe working environment and company safety standards, with strong knowledge of OSHA regulations.
• Must be able to read plans and have a strong knowledge of various DOT specifications and standards.
• Assist Project Engineers in Shop Drawing and Submittal process.
• Confers with supervisory and engineering personnel and inspectors and suppliers of tools and materials to resolve construction problems and improve construction methods.
• Schedule subcontractors in accordance to required work schedule, pump trucks and material deliveries, Inspect and verify the receipt or shipment of materials.
• Assist the Estimating Department in bidding opportunities and Preconstruction services.

Minimum Qualifications

• 5+ years' related experience with large scale commercial, healthcare, design build or multi family construction project operations required.
• Proficient with Outlook, Excel and Word is a plus.
• Ability to read, understand, and interpret contract documents including drawings, specifications, scopes of work, and the project schedule
• Strong leadership and management skills
• OSHA 30-hour Card, preferred.  

All candidates agree to complete an assessment for selection and pre-employment drug screen.
EOE/AA M/F/Disabled/Vet
#LI-LM1

Cottonwood Residential is hiring! We are looking for an Apartment Maintenance Technician to join our team at Camelot Apartments in Yuma, AZ. Apply today!

Compensation & Benefits of a Maintenance Technician

• Competitive pay!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1^st year!
• 10.5 paid holidays!

Qualifications & Required Experience of a Property Maintenance Technician

• Ability to read, write, and speak English to communicate with customers, process Company paperwork, and interpret safety and operating manuals and procedures.
• Must be able to move, carry, reposition, or lift items weighing up to 50 lbs.
• Ability to walk and stand for long periods of time.
• Ability to climb stairs, ladders, scaffolds, and ability to navigate elevation changes while maintaining balance.
• Frequent need to sit, stoop, kneel, crouch, crawl, bend, push/pull, and ability to navigate difficult terrain and access small areas.
• Ability to work standard community hours, including evenings and weekends. 
• Ability to work as an on-call technician and provide after-hours emergency service with the support of the Service Manager while following Company standards. 
• Perform repairs that may include, but are not limited to, plumbing, electrical work, and general carpentry work related to household, building, and property grounds repairs. 
• EPA certification Type II or Universal is a plus.
• CPO certification is a plus.
• Valid Driver's License is required.

This application is for Clinic-specific role Aesthetic Registered Nurse (RN). Please utilize this if you are interested in working with Skin Laundry, but do not see a role open right now that matches what you are looking for. We are growing and always looking for great talent!

Location: AZ Clinics 

Compensation: $45/hr guaranteed rate | $22/hr base rate + tips and commission

Schedule/Availability: Clinic Operating Hours, including mall holiday extended hours and weekend availability (*subject to change).

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. 

Physical Requirements: This role requires long periods of Sitting & standing. Individuals are required to lift and move inventory and other clinic assets. 

Job Summary 

As part of the clinic team the Aesthetic Registered Nurse is a medical skincare professional who partners with their clinic team to provide clients’ excellence services with advanced medical-grade technologies and skin care product recommendations on their customized skin care journey. While other companies also specialize in injectables, hair removal and tattoo removal, we specialize in one thing - facials.  Helping develop effective routines and customized plans for clients with compassion and high-energy. RN’s should be ready to join a hard-working & high volume medical-grade skin care clinic. 

Reports To: Clinic Manager 

Qualifications

Required education: 

Associate 

Required experience: 

Registered Nurse (RN): 1 year 

Required license or certification: 

Registered Nurse (RN) 

Current State Nursing License 

BLS 

• 2 years of experience in Skin Care/Aesthetics or customer service preferred.
• Current RN State License. Basic Life Support Certification is required through the American Heart Association
• Clinically competent, professional, compassionate, functions well with the team, and able to provide safe and therapeutic services.
• Polished, natural, and professional.
• Customer service is our #1 priority, must have exceptional communication skills be capable of problem-solving.
• Must have an outgoing personality yet calming presence, making clients comfortable.
• Attentive, able to listen and read customers to ensure high Skin Laundry standards are always met.
• Attention to detail in following company protocol and goal oriented.
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance.
• Able to work weekends (40 hours per week) 

Responsibilities Include:  

Creating Curated Client Experiences 

-Present & promote customized no-downtime laser facials best suited for current and perspective clients’ personal skincare needs and are safe and effective for all skin types. 

-Discuss the importance of the skin care protocols created by the medical team. 

-Celebrate the success of the results our clients seeing. 

 Supporting Store Operations Success 

-Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business 

-Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations 

-Establishes adequate staff to ensure timely patient visits 

-Strong communication skills, ability to multitask, and comfortability with computer/store systems 

-Establishes and maintains effective client retention processes  

Enhancing Skin Laundry Culture  

-Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging. 

-Respect and support all team members individuality & provide an inclusive environment 

-Understand opportunities and support the team to meet personal & clinic goals. 

-Maintains organizational relationships   

5 ways we give back to YOU 

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. 

Work/Life Balance

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look. 

Speak Up Culture

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs. 

We don’t hire jerks

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here. 

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply   

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. 

Job Description

The Account Management team at SmartRent engages and maintains relationships with our key clients, identifies expansion opportunities within each assigned portfolio, and assists with client onboarding. You will collaborate cross-functionally with other internal stakeholders to ensure a smooth rollout of SmartRent’s products and services, and overall customer satisfaction. In this position, you will report to our Vice President of Strategic Accounts.

Responsibilities

• Lead client onboarding calls at the corporate level which includes; guide clients through our onboarding process, educate clients on specific product use-cases, successfully de-escalate client concerns, and identify potential expansion opportunities to drive additional revenue.
• Effectively communicate action items and assign ownership responsibilities after client calls, ensuring the necessary internal teams complete tasks and clients are up-to-date on our process
• Act as the client’s strategic partner. Hold quarterly business review calls with clients in your portfolio, ensuring they are effectively adopting SmartRent’s offerings. 
• Work collaboratively with Sales and Marketing team members on expansion and renewal opportunities to promote client retention within your assigned portfolio.
• Document all communications in our CRM (Salesforce) so that our client records and other internal stakeholders can stay up-to-date.
• Act as a cross-functional team liaison by identifying and tasking issues which require involvement from other internal stakeholders (i.e. sales and operations).
• Coordinate with internal Operations teams to ensure a timely and successful implementation of SmartRent’s products and services.
• Identify areas of improvement within our processes/systems by adding your own suggestions to improve efficiencies.
• Perform other duties as required.

Required Qualifications

• Minimum 3-5 years of experience in an Account Management role or a similar position with enterprise client relationship management experience
• Strong client relationship management skills with the ability to handle a sizable portfolio of enterprise accounts and the ability to lead calls with corporate leaders (C-suite executives, VPs, Directors, etc.)
• Experience in a role where success is measured on client retention and  being responsible for client retention; understanding of upselling/cross-selling strategies and the ability to influence client retention and revenue expansion opportunities.
• Experience documenting communications and other client information into a CRM software solution (preferably Salesforce)
• Team player with proven ability to work collaboratively with cross-functional teams
• Excellent written and verbal communication as well as presentation skills
• Enthusiasm and patience to handle client challenges
• Strong attention to detail and organization skills
• An excellent work ethic with a sense of urgency

Preferred Qualifications

• Previous experience working for a SaaS company or tech startup with enterprise solutions
• Property Management or Multifamily vendor experience

#LI-Hybrid

About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City with teammates across the US, Orchard boasts over 150+ employees. We have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, Airbnb, Shopify and Sweetgreen. We're proud to be recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work.

About the Role

Orchard Title is looking for a dynamic Escrow Officer who has a current book of business, to manage the closing process and provide an exceptional experience for customers for both their own deals and Orchard Brokerage closings. The ideal candidate is a seasoned real estate professional with expert knowledge of residential closings. If you are used to working with high-stakes, time-sensitive deals and managing your own pipeline, then we want to hear from you!  This is a full time role that will report into the Escrow Manager for your market.  We are open to any of the following locations for this role: Phoenix, Denver, Austin, Dallas, Houston, or San Antonio.

What You’ll Do Here:

• Actively seek new business by attending sales meetings, real estate events, escrow, and management meetings and interact with lending and banking to increase capture rate.
• Prepare closing disclosures, escrow agreements and all other settlement documents according to lender and/or buyer/seller instructions
• Clearly communicate and collaborate with cross-functional departments in Customer Experience, Brokerage, Contract Operations, and Funding to promptly troubleshoot and resolve any issues in the Title process to avoid delays
• Obtain clear title by curing title defects, satisfying existing liens and encumbrances against property or principals, and verifying proper vesting
• Balance all financials with corresponding invoices and tax balances
• Provide correct lender closing instructions and oversee the receipt and proper disbursement of funds; ensure all outstanding checks and escrowed funds are properly managed
• Maintain compliance with Orchard Title policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards
  
  

We’d Love to Hear From You if You Have:

• 3+ years of experience as an Licensed Escrow Officer with their own book of business. Expected to bring in a minimum of 5 closings a month from their book of business.
• Exceptional verbal and written customer service skills that help form positive relationships both internally and externally
• Confidence working with technologies (Google Suite) and speciality software (e.g. Qualia) Will train if needed.
• Working knowledge of state-level escrow rules and regulations enforced by Dept of Insurance
• A team player mentality who subscribes to the concept of “Team Before Self”
• Passion for innovation and are comfortable with change
• Organization skills and are exceptionally detail-oriented

Position Overview

The Personal Lines Manager is a newly created role designed to scale and optimize the operational execution of the Personal Lines business unit. This position serves as the operational backbone of the team, owning day-to-day service delivery and supporting the Personal Lines team where needed.

This role is ideal for a strong operational leader who thrives in translating strategy into execution, ensuring consistency, accountability, and an elevated client experience across the Personal Lines division.

Key Responsibilities

1. Day-to-Day Team Leadership & Execution

• Serve as the primary point of contact for Personal Lines service staff and support teams

• Assign, prioritize, and monitor workloads to ensure efficiency and balance

• Ensure service standards, response times, and internal SLAs are consistently met

• Support onboarding, training, and ongoing performance expectations for team members

• Provide guidance and real-time problem-solving to keep operations running smoothly

2. Service Delivery Oversight & Client Experience

• Oversee the quality, consistency, and timeliness of client servicing, with sensitivity to HNW/UHNW client expectations

• Step in to manage escalations or complex service issues as needed

• Ensure white-glove service standards are upheld across all client touchpoints

• Coordinate proactively with internal teams to deliver timely, seamless client service

3. Process, Systems & Documentation

• Own, document, and maintain standard operating procedures (SOPs) for Personal Lines operations

• Ensure processes are followed consistently and refined as the business evolves

• Identify opportunities for efficiency through process improvement, automation, or outsourcing

• Partner with leadership on system enhancements and operational improvements

4. Internal & Cross-Functional Coordination

• Act as the operational liaison

• Ensure clean handoffs, clear expectations, and defined accountability across all stakeholders

5. Leadership Enablement (Core Function of the Role)

• Absorb operational decision-making that does not require executive involvement

• Ownership of daily task management, internal follow up, routine service escalations

Required Qualifications:

• Active Property & Casualty insurance license
• Experience working with HNW/UHNW client segments preferred, not required
• High attention to detail with the ability to see the big picture
• Confident, independent decision-maker
• Ability to remain organized and proactive under pressure
• Prior team lead or management experience
• Familiarity with process improvement, SOP development, and service optimization

Job Description

SmartRent is seeking a Digital Growth Senior Manager for our organization. You will be responsible for the end-to-end lifecycle of our digital campaigns, from initial conception and audience segmentation to campaign flight and performance attribution. 

While you’ll have a design team to bring your visual concepts to life, you are the architect. You will own the pipes (Salesforce Marketing Cloud/Pardot), the fuel (ZoomInfo), and the engines (CMS, LinkedIn & Digital Networks) to ensure our message reaches the right person at the right time.

Responsibilities

• Lead the strategic planning and execution of multi-channel digital campaigns (Search, Social, Display, and Email).
• Build, test, and deploy lead-nurture programs and transactional emails within Pardot / Salesforce Marketing Cloud.
• Utilize ZoomInfo and Salesforce CRM to identify high-intent accounts and fresh prospects, ensuring the Sales team has a steady stream of qualified pipeline.
• Direct-buy and manage campaigns across LinkedIn Ads and major digital ad networks, optimizing for conversion.
• Track the full funnel. You’ll be responsible for reporting on campaign ROI, conversion rates, and cost-per-acquisition (CPA) using Salesforce dashboards.
• Maintain the integrity of data flowing between ZoomInfo, Pardot, and Salesforce to ensure seamless lead routing.

Required Qualifications

• 3-5 years of experience in Demand Generation or Growth Digital Marketing in a B2B SaaS or Multifamily environment. 
• 3–5 years of hands-on experience specifically within Pardot aka Salesforce Marketing Cloud. (Trailhead certifications are a plus). Proficiency in tag, keyword and SEO best practices, optimization and management. Experience using Salesforce CRM.
• Proven track record of managing $40,000+ monthly budgets on LinkedIn Campaign Manager and programmatic display networks.
• High proficiency in ZoomInfo (Marketing & SalesOS) for list building, intent monitoring, and database enrichment.
• You don't just export data; you interpret it. You should be comfortable with A/B testing frameworks and multi-touch attribution models.
• Experience working alongside marketing, sales, enablement, graphic and web designers to provide clear briefs that result in high-performing assets.

Preferred Qualifications

• Previous experience working for a SaaS company or tech startup with enterprise solutions. 
• Experience in Property Management, Real Estate Technology, or Multifamily vendor marketing. 
• Hands-on experience with marketing automation and CRM platforms (e.g., HubSpot, Marketo, Salesforce). 
•  Strong understanding of the B2B sales funnel and pipeline generation.

#LI-Hybrid

About the Position 

We’re seeking a Cost Controls Manager to support large, heavy-civil infrastructure programs, including highways, roads, bridges, transit (both rail and bus), water, and airport projects delivered through both traditional and alternative methods. This role requires close collaboration with project teams to monitor financial performance, maintain budget discipline, and drive cost efficiency, ultimately supporting the on-time, on-budget delivery of complex infrastructure projects.  

This is a full-time, long-term, hybrid position (2-3 days per week on-site) in Phoenix, AZ.

Responsibilities may include, but are not limited to, the following:  

• Develop and maintain integrated cost-management plans—budget baselines, work-package structures, coding standards, and change-control workflows. 
• Produce rolling forecasts, cash-flow curves, and earned-value metrics; highlight variances and recommend corrective actions. 
• Coordinate with project controls, scheduling, estimating, and legal teams to quantify impacts, ensure alignment among cost, schedule, and risk registers, and recommend commercial risk mitigation actions.  
• Lead monthly cost reviews with owner leadership, prepping dashboards, trend analyses, and scenario models. 
• Validate contractor cost reports, payment applications, and contingency drawdowns against contract requirements and progress data. 
• Support reporting and external audits for local, regional, state, and federal funding agencies, ensuring that all documentation and audit trails meet applicable compliance and regulatory standards. 
• Champion continuous improvement by standardizing templates, automating data pipelines, and mentoring project staff in cost-control best practices. 
• Contribute to claims defense and forensic analyses by supplying time-phased cost data and change order histories. 

Attributes 

• Sharp analytical thinker who turns raw data into concise, persuasive narratives for executive audiences. 
• Detail-oriented guardian of fiscal discipline who sees the “big picture” of scope, schedule, and commercial risk. 
• Collaborative, low-ego communicator who is comfortable guiding multidiscipline teams. 
• Adaptable mindset suited to fast-moving, politically visible mega projects. 

Minimum Qualifications 

• Bachelor’s degree in engineering, construction management, finance, business, or related field, or equivalent combination of education and experience.   
• 10+ years of hands-on cost management or program controls experience on large (>$500M), complex, heavy-civil highways, roads, bridges, transit (including rail and bus), utilities, and/or airport projects. 
• Experience with alternative delivery methods (e.g., DB, CM/GC, P3, CMAR) and associated risk-allocation mechanisms.  
• Demonstrated success building and managing detailed budgets, change-order logs, and cost forecasts. 
• Proficiency in financial modeling and reporting. 
• Experience interfacing with industry standard scheduling systems, cost systems, and contract platforms to ensure alignment (e.g., Primavera’s P6, Portfolio Planner, Cloud Schedule, Unifier, Aconex, and Kahua; PMWeb, Prism, e-Builder, etc.). 
• Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, PowerPoint, etc.). 

Preferred Qualifications 

• Master’s degree in engineering, construction management, finance, or business. 
• Active professional certifications such as CCM (CMAA), MRICS/FRICS (RICS), PMP (PMI), or CCA (AACE). 
• Prior experience overseeing cost controls on programs exceeding $1 billion.  
• Proficiency with Microsoft Power BI, Oracle Cloud Analytics, Oracle Construction Intelligence Cloud, or other dashboard KPI reporting software. 

Compensation Details 

Expected Salary: $140k-$180k/year ($67-$86/hour). Luster provides the salary range that the company in good faith believes it might offer for this position based on the successful candidate’s level of experience, knowledge, skills, abilities, education, certifications, licenses, geographic location, etc. Luster reserves the right to ultimately pay more or less than the posted range depending on circumstances not related to any status protected by local, state, and/or federal law.   

Just LOOK at the Benefits We Offer! 

• Unlimited flexible time off  
• Paid holidays  
• Paid parental leave  
• Health, dental, and vision insurance  
• Flexible spending accounts (healthcare and dependent or elder care)  
• Long-term disability insurance  
• Short-term disability insurance  
• Life insurance and accidental death and dismemberment 
• 401(k) plan with guaranteed employer contribution  
• Formal career planning and development program  
• $2,500 annually toward professional development  
• Wellness program with monthly wellness stipend  
• Company cell phone or cell phone plan reimbursement  
• Free personalized meal planning and nutrition support with a registered dietitian  
• Free personal financial planning services  
• Employee assistance program  
• Employee discounts  
• Employee referral bonus 

Specific plan details and coverage for each benefit noted above will be provided upon offer. IN-LNJS

About the Positions 

We’re seeking Sr. Project Managers at various levels to support large, heavy-civil infrastructure projects in highways, roads, and bridges, transit (bus and rail), aviation (international airports), and water sectors delivered through both traditional and alternative methods. You will provide technical and managerial leadership and be responsible for ensuring the successful execution of projects from planning through closeout, serving as the owner’s representative for scope, cost, schedule, and change management, and coordinating across multiple teams. 

This post is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area. We notify our talent pool candidates first whenever we have a project need. This post targets Phoenix, AZ.  

Responsibilities may include, but are not limited to, the following: 

• Provide project leadership through all stages of design, procurement, construction, and closeout. 
• Oversee schedule, scope, budget, and risk management activities for multiple task orders simultaneously. 
• Collaborate with program and project controls staff to develop and track cost forecasts, schedules, and earned value metrics. 
• Coordinate effectively with internal departments, consultants, contractors, and third-party stakeholders to keep projects aligned and on track. 
• Prepare and deliver clear reporting materials, including status updates, risk logs, and resource forecasts. 
• Support commissioning, operations readiness, and transition-to-maintenance planning. 
• Ensure projects comply with applicable codes, environmental requirements, quality standards, and safety protocols. 

Attributes 

• Excellent written and verbal communication and interpersonal skills. 
• Excellent multitasking and organizational skills. 
• Collaborative mindset that fosters teamwork, trust, and positive relationships. 
• Natural curiosity, problem-solving abilities, and a passion for continuous improvement. 

Minimum Qualifications 

• Bachelor’s degree in construction management, engineering, architecture, or related field, or the equivalent combination of education and experience.  
• 10+ years of progressive experience in project management for heavy-civil infrastructure projects in highways, roads, bridges, transit (bus and rail), aviation (international airports), or water sectors. 
• Proven experience coordinating a project management team and providing appropriate levels of support, coaching, and influence.  
• Proficiency with industry standard project and construction management software (e.g., Primavera P6, MS Project, Unifier, Bluebeam, etc.).  
• Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.). 

Preferred Qualifications 

• Master’s degree in construction management, engineering, or architecture. 
• Active professional certifications such as CCM (CMAA), PMP (PMI), or PE license.  
• Experience delivering projects through both traditional and alternative methods (e.g., DB, CM/GC, P3). 
• Prior experience managing airfield or aviation capital projects at a commercial service airport. 
• Familiarity with FAA regulations, Part 139 requirements, and airport operational environments. 
• Experience working within owner governance frameworks and capital delivery programs. 
• Experience managing projects involving environmental permitting, regulatory approvals, or due diligence activities. 
• Experience with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software. 

Compensation Details 

Expected Salary: $120k-$160k/year ($57-$76/hour). Luster provides the salary range that the company in good faith believes it might offer for this position based on the successful candidate’s level of experience, knowledge, skills, abilities, education, certifications, licenses, geographic location, etc. Luster reserves the right to ultimately pay more or less than the posted range depending on circumstances not related to any status protected by local, state, and/or federal law.  

Just LOOK at the Benefits We Offer! 

• Unlimited flexible time off  
• Paid holidays  
• Paid parental leave  
• Health, dental, and vision insurance  
• Flexible spending accounts (healthcare and dependent or elder care)  
• Long-term disability insurance  
• Short-term disability insurance  
• Life insurance and accidental death and dismemberment 
• 401(k) plan with guaranteed employer contribution  
• Formal career planning and development program  
• $2,500 annually toward professional development  
• Wellness program with monthly wellness stipend  
• Company cell phone or cell phone plan reimbursement  
• Free personalized meal planning and nutrition support with a registered dietitian  
• Free personal financial planning services  
• Employee assistance program  
• Employee discounts  
• Employee referral bonus 

Specific plan details and coverage for each benefit noted above will be provided upon offer. #IN-LNJS