CSQ327R185

As a Deployment Strategist (DS), you are the critical bridge between a customer's multi-million dollar business problem and Databricks' technical solution. You are a product manager for the field, owning the entire non-technical lifecycle of an FDE engagement.

You will partner with our Account Executives to build C-suite trust, perform deep discovery to map the customer's political and technical landscape, and, most importantly, scope the value. You will define the Minimum Viable Product for a pilot, write the PRD that guides the engineering team, and manage the project to a successful landing.

This role requires a rare mix of C-suite gravitas, deep product-style thinking, and a hands-on, get it done execution mindset.

The impact you will have:

• C-Suite Scoping & Value Definition: Partner with Sales to perform deep discovery, map the customer's organization, quantify the business value ($10M+ problems), and define the pilot (MVP, success criteria, timeline).
• End-to-End Product Ownership: Act as the CEO of the project by authoring the PRD, prioritizing the engineering backlog, relentlessly managing scope, and acting as the primary hands-on QA tester.
• Agile Project Execution & Delivery: Drive the FDE build team via an agile process, manage all stakeholder communications from the C-suite to individual engineers, and act as the escalation manager to unblock all technical or political issues.
• Solution Launch & Landing: Own the Day 0 launch, manage the war room, and drive the solution from launch to full adoption by capturing user feedback, iterating, and proving the defined business value.
• Strategic Handoff & Growth: Scope the ongoing maintenance plan, create customer documentation/training, and leverage your trusted advisor status to identify the next high-value FDE engagement.

What we look for:

• Executive Presence & Communication: A Trusted Advisor with C-suite gravitas and superb communication skills. You are opinionated, humble, and can build rapport and drive decisions in days, not weeks.
• Product & Strategy Mindset: A Product Thinker and Systems Thinker who can perform a SWOT analysis, understand a competitive landscape, and define what to build and why.
• Relentless Execution: An Execution Driver with a Hands-On mentality. You are relentless, an expert at escalation, and willing to do the unglamorous work to get the project done.
• Ideal Experience: 2+ years as a Deployment Strategist OR 2+ years at a high-growth startup in a builder or founder capacity. (Alternatively: 5+ years in a senior, client-facing product or delivery role at a top-tier tech company or consultancy).
• Proven Skills: Demonstrated experience in value-based scoping (TCO/ROI), managing agile software projects, writing PRDs, and the ability/interest to travel up to 50%.

Location: Sydney, Australia

Role Description: 

The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success . 

What you’ll do: 

• Consultation: Understanding Merchant Needs and Goals. 
  • Upon account assignment, uncover what “success” means to a Merchant. 
  • Continually re-evaluate success criteria, needs, and goals of Merchants.  
• Solutions: Facilitating Merchant Growth and Success. 
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. 
• Adoption: Push Merchant Use of Key ShipBob Features. 
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. 
• Risk Management: Nip Issues in the Bud. 
  • Actively monitor merchant health and take quick and decisive action to course-correct. 
• Collaboration: Involve Key Stakeholders and Teams. 
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. 
  • Help dictate product and services road map to deliver greater impact to Merchant partners. 
• Perform: Nail Key Performance Indicators (KPIs). 
  • NPS: foster Merchant advocacy by providing world class experience. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum 3 years of experience in sales and merchant services in the technology industry. 
• Aptitude to sell via quota attainment. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• PowerPoint and Excel skills

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

Education & Background

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

AI & Technology Expertise

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

CX & Industry Knowledge

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

Strategic & Communication Skills

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10742

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

THE ROLE

EverPure is seeking an experienced Systems Engineer to join the Sales team in Perth, Australia. In this role, you will leverage your technical expertise to pilot the sales & adoption of our EverPURE solutions with prospects and existing customers in the Enterprise Accounts space. You collaborate with customers in Western Australia to understand their business goals, their pain points, and propose creative solutions in collaboration with our key alliance partners. You will work closely with other pre-sales, sales, partner sales & enablement, marketing, and leadership team members to help develop and grow business with the full EverPURE portfolio of solutions.

WHAT YOU'LL DO

• Develop an exhaustive understanding of what drives Western Australia customers' business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Passionately bring to light the advantages of an Everpure solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Pure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Pre-sales experience in Western Australia customers is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Linux, NFS file systems and Linux distributed network environment
• Familiarity with AWS, Azure, GCP a plus
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Familiarity with containers, k8s and microservices architectures a plus
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills
• BS in CS, EE or other technical degree and/or equivalent experience
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

We are primarily an in-office environment and therefore, you will be expected to work from the Perth office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We aren’t looking for someone who simply checks boxes; we’re looking for lifelong learners and "owners" who want to build the future of Identity.

Join us. Build a world where Identity belongs to you.

The Opportunity: Your Career-Defining Moment

The Sales Strategy & Operations team is the engine room of Okta’s growth. We don't just report on the business; we architect it. As a Senior Analyst for the APJ / ANZ region, you will act as a strategic co-pilot to Sales Leadership.

This isn't a "back-office" role. This is a high-visibility position for a high-potential talent who wants to own the "How" and "Why" behind our go-to-market execution. You will be tasked with removing the barriers that slow our sales teams down and leveraging the next frontier of technology—Agentic AI—to redefine what "operational excellence" looks like in the SaaS era.

How You Will Make an Impact

1. Strategic Partnership & Sales Advocacy

• Clear the Path: Partner directly with ANZ Sales Leadership to identify and dismantle friction in the sales process. You are the bridge between strategy and execution, ensuring our reps spend less time on systems and more time with customers.
• Drive the Business: Act as a trusted advisor, providing the insights, territory planning, and quota structures that empower leaders to hit their targets with precision.

2. Cross-Functional Ecosystem Orchestration

• Unify the Power of Okta: Work across Partners, Marketing, Finance, and Customer Success to ensure we are leveraging the full weight of the Okta functions. Your goal is to maximize outcomes not just for our employees, but for our entire ecosystem of prospects, customers and partners.
• Operational Discipline: Lead the annual planning process for the sales organization, architecting headcount, territory design, quota planning, pipeline targets that reflect our ambitious growth trajectory.

3. Innovation through AI & Automation

• Architect the Future: Move beyond traditional reporting. You will lead the charge in integrating AI and Agentic AI workflows into our GTM tech stack to automate mundane tasks and provide predictive insights for Marketing and Sales.
• Optimize the Stack: Master and evolve our use of Salesforce, Gong, and Clari, ensuring these tools aren't just stand alone capabilities, but competitive advantages.

What You Bring to the Team

• The Experience: 5+ years of professional experience, with at least 3 years in a high-intensity analytical role (Sales Ops, Strategy Consulting, or Finance).
• The Mindset: You are a "Superstar" self-starter. You don't wait for a playbook; you write it. You have a relentless curiosity and a desire to "own" your domain.
• Problem-Solving DNA: You can take an ambiguous business challenge, break it down into a structured project plan, and deliver data-driven results under pressure.
• Tech Literacy: Proficient in the GTM Tech Stack (Salesforce, Clari, Tableau). Most importantly, you are an AI-first thinker—you understand how LLMs and Agentic AI can be applied to business operations to drive 10x efficiency.
• SaaS Savvy: A deep understanding of SaaS business models, GTM metrics (LTV, CAC, cARR), and the mechanics of a high-growth sales cycle.

Why This Role?

This is more than a Senior Analyst position; it is a seat at the table during a pivotal chapter of Okta’s expansion in APJ. If you are looking to prove you can drive massive impact, influence executive leadership, and master the next wave of AI-driven operations, this is your moment.

#LI-TH1

#LI-Hybrid

P25122_3423316

Position Overview: 
The Professional Services Implementation Engineer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Key Responsibilities:

Technical Implementation

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.

Conversational Design & User Experience

• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.

 Project Management & Collaboration:

• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.

 Leadership & Internal Enablement:

• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.
• Advocate for AI and design tooling.

 Qualifications:

Education & Experience

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical & Functional Expertise

• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.
• Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
• Familiarity with API testing and documentation tools such as Postman and Swagger.

Solution & Delivery Skills

• Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
• Experienced in creating detailed use cases, test plans, and UAT guidance.
• Skilled in managing customer escalations while maintaining strong client relationships.

Desired Personal Traits

• Analytical, inquisitive, and committed to continuous improvement.
• Creative problem-solver able to design solutions for complex challenges.
• Customer-centric with strong empathy for end users and business stakeholders.
• Team-oriented with exceptional interpersonal and collaboration skills.
• Strong facilitation and communication abilities, capable of simplifying complex AI concepts.
• Comfortable navigating ambiguity and iterating in fast-paced environments.
• Systems thinker with an understanding of how technical components and user experience interconnect.
• Early adopter of innovative technologies with a passion for experimentation.
• Strong sense of accountability, ownership, and professional presence.
• Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10120
Reporting To: Tech Manager
Role Type: Individual Contributor

Location: Sydney, Australia

Role Description: 

You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager, who also serves as the backup for this role. 

What you’ll do: 

• You will be expected to spend ~90% of your time on-site at a partner location or ShipBob Innovation Center. 
• Help in site selections and potential SFN site partner vetting. 
• Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.  
  • Serve as a first point of contact and own successful launch 60–90-day implementation phase and maintain status of first point of contact post-launch.  
• Configuration: Implement Specific Measures for Success.  
  • Set up the dashboard and services to accomplish the goals of the SFN partner sites. 
  • Responsible for site layout, equipment set-up, and training of SFN partner staff with SFN support teams.  
• Training: Coach and Guide SFN partner to Success. 
  • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.  
  • Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. 
• Troubleshoot: Find and Course-Correct. 
  • Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site. 
• Adoption: Inspire SFN partner use of Key ShipBob Features and Tools/Dashboard. 
  • Bridge Shipbob SFN partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s.   
• Perform: Nail Key Performance Indicators (KPIs).  
  • SLAs: Help SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.  
  • On-Task: Perform all necessary tasks during the implementation phase to ensure the SFN site is successfully launched. 
• Onsite Management: Function as the onsite GM at all times during the implementation phase - responsible for ensuring that all Jira tickets are resolved, ensuring orders do not breach, communication with control tower is timely, etc. 
• Ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures.  
• Partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard.  
• Review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop actions to bring the site up to standard. 
• Proactively identify and manage process improvement initiatives that improve merchant experience.  
• Travel to sites and perform operational audits and track performance. 
• Travel and assist with site implementations as required. 
• Ensure all IB activity is in good standing, UROS are all within 90 days, linked URO’S are being worked/ checked on daily, WROS are being marked arrived, IB WRO activity is being handled within SLA.  
• Ensure that Jira tickets are updated as needed.  
• Help support sites that need assistance with Cubiscan and ensure they have the resources they need to be successful. 
• Ensure that Returns are processed in line with company SOPs. 
• Ensure that VAS activities are completed within agreed SLAs with communication to the Control Tower. 
• Help callout any issues when orders are close to SLA and expedite any Merchant Care callouts and/or requests.  
• OB - help with tech related issues - cluster cart restocks, open IPS tickets and help resolve issues.  
• Monitor scan to gaylord and gaylord to dock scanning to ensure all partners are following the SOP. 
• EOD Passdowns- send daily detailed passdowns to understand what callouts were made during the day and what progress was made across the network. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships. 
  • Advanced understanding of outbound and inbound fulfillment operations. 
  • Ability to consistently assess partner site needs and drive solutions to meet those needs and connecting partners to proper resources. 
  • Strong interpersonal skills to effectively build consensus, gain buy-in and persuade stakeholders on key decisions. 
• 3+ years of experience in opening new building sites and setting up teams for success. 
  • Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP’s, tools, and WMS systems.  
• Intermediate skills with Microsoft Office tools, specifically with Excel. 
• Ability to create and read CAD drawings to review building layouts preferred. 
• Ability to be on-site up to 90% of the time, including weekends, as necessary. 
• Must have access to a vehicle for travel needs between locations.  

Perks & Benefits:  

• Health and Wellness Benefits Stipend  
• WFH Phone/Internet Stipend  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)  

#LI-VA1

Location: Remote- Australia

Role Description: 

As a Senior Transportation Specialist, you will operate as an experienced execution lead within ShipBob’s carrier and final mile network. Working within the framework established by the Carrier Manager, you will drive day-to-day carrier coordination, pickup execution, and issue resolution across your assigned scope—ensuring freight moves reliably and operational risks are addressed early. 

You will partner closely with fulfillment center operations, Merchant Success, and carrier partners to execute against established processes, maintain operational accuracy, and surface performance trends that require escalation or carrier-level accountability. This role plays a critical part in sustaining service reliability, quality, and consistent execution across final mile and freight operations. This role reports to Sr Manager, Cross Border Transportation.  

What you’ll do: 

• Carrier Execution 
  • You will support and monitor carrier execution across assigned sites, ensuring established processes are followed and service risks are addressed promptly. 
  • Monitor on time carrier pickups across assigned sites and CPTs using ToolBob. Initiate follow-up via Teams or COPS tickets when data is missing or pickups are at risk. 
  • Review dock volume against booked carrier capacity and coordinate with carriers or the Carrier Manager when additional capacity is required. 
  • Maintain accuracy of carrier pickup schedules, updating pickup times and equipment types to support forecast planning and execution. 
  • Support misdelivered gaylord investigations by capturing required details and escalating through the appropriate operational channels. 
  • Manage the Carriers@ inbox within assigned scope; monitor COPS and SCO IPS tickets, ensuring timely acknowledgment, resolution, and updates for complex issues. 
  • Respond to urgent carrier inquiries in line with established SLAs and escalation guidance. 
  • Other duties as assigned 
• Final Mile Operations 
  • You will support reliable final mile execution by coordinating schedules, resolving exceptions, and supporting merchant escalations. 
  • Maintain and monitor final mile carrier pickup schedules for assigned fulfillment sites, ensuring accuracy and communicating changes to relevant stakeholders. 
  • Coordinate ad hoc pickup requests and capacity exceptions directly with carriers to maintain coverage outside of standard schedules. 
  • Serve as a senior point of contact for merchant escalations related to final mile delivery issues, driving investigation and resolution with carriers while keeping Merchant Success informed. 
  • Process final mile POD requests on behalf of merchants, ensuring timely follow-up and completion. 
  • Other duties as assigned 
• Freight Coordination 
  • You will provide execution support for routine freight movement and documentation as needed. 
  • Support LTL and FTL shipment execution, including appointment scheduling, documentation coordination, and merchant specific compliance requirements. 
  • Assist with dedicated freight routing coordination as needed, partnering with the Carrier Manager and fulfillment center teams to support route execution. 
  • Work with Merchant Success and fulfillment center operations to resolve documentation gaps and booking exceptions. 
  • Other duties as assigned.
• Forecasting & Reporting 
  • You will contribute to forecast accuracy and operational visibility through structured reporting and monitoring. 
  • Distribute weekly carrier forecasts in accordance with the approved carrier list and forecast SOP. 
  • Monitor forecast accuracy using S&OP Power BI; flag material variances for review with the Carrier Manager. 
  • Compile and submit daily operational reporting inputs, including DBR contributions and end-of-day tracking or exception summaries. 
  • Configure carrier pickup holidays at the start of each month to maintain schedule and forecast accuracy. 
  • Other duties as assigned 
• Performance & Quality 
  • You will help maintain service quality through trend monitoring, escalation, and SOP support. 
  • Monitor carrier performance trends within assigned scope and escalate recurring service issues or regional anomalies to the Carrier Manager. 
  • Action execution level quality items assigned by the carrier quality team and ensure timely closure within the region. 
  • Support the development and ongoing maintenance of transportation SOPs and operational documentation. 
  • Other duties as assigned 

What you’ll bring to the table: 

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; equivalent experience considered. 
• 3–5 years of experience in transportation, carrier operations, or supply chain execution with hands-on ownership of final mile or freight coordination. 
• Solid working knowledge of carrier operations — pickup execution, service failure patterns, and carrier accountability practices. 
• Strong organizational skills with the ability to manage multiple carrier relationships and competing priorities simultaneously. 
• Proficiency in Microsoft Excel and familiarity with BI or reporting tools; Power BI and TMS/LMS experience a plus. 
• Clear communicator — comfortable coordinating with carriers, escalating to leadership, and updating merchant-facing teams on operational status. 
•  Proactive and solutions-oriented — you identify issues early, follow through on resolution, and bring structure to fast-moving operational situations. 

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 
  

#LI-PN1

Role: Customer Success Manager (Gen AI Workflows)

Location: Sydney, Australia

About the role:

You are here to operationalise Generative AI for enterprise marketing teams. This is not a support ticket role. Your job is to codify, embed, and scale AI workflows using our flagship products: Pencil Pro (Gen AI creative generation) and Share of Model (LLM brand perception & visibility).

You will move clients from ad-hoc experimentation to industrial-scale adoption, proving that Gen AI builds brands better, faster, and cheaper.

The Products:

• Pencil Pro: The enterprise-grade Gen AI platform. You will help clients generate on-brand ad creatives, video, and copy at scale, navigating "no-train" clauses, brand safety, and prediction models.
• Share of Model (SoM): The new SEO. You will guide clients on how to measure and optimise their brand’s visibility and sentiment across major LLMs (ChatGPT, Gemini, Claude), turning "share of search" into "share of model."

What you will be doing: 

1. Codify (Workflow Design)

• Architect Gen AI Playbooks: Translate loose client objectives into rigid, repeatable workflows within Pencil Pro. Define exactly how a marketing brief becomes a finished asset using our AI agents.
• Insight-to-Action Loops: Operationalise Share of Model data. Don’t just report on LLM sentiment; build workflows where SoM insights directly trigger new creative generation in Pencil.
• Governance & Safety: establish the "rules of the road" for client teams, ensuring they leverage enterprise features (data ring-fencing, role-based access) to innovate without risk.

2. Embed (Adoption & Change Management)

• Drive Usage, Not Just Logins: embed Pencil Pro into the daily "muscle memory" of creative and media teams. Move them from legacy manual production to AI-assisted creation.
• Strategic QA: Act as the strategic layer between the client and the platform. Regularly audit client outputs (ads, copy) to ensure the AI is being prompted effectively to hit brand guidelines.
• Stakeholder alignment: Map the client organisation. Secure buy-in from CMOs down to performance marketers.

3. Scale (Growth & ROI)

• Prove Value: Deliver ruthless ROI analysis. Show clearly how Gen AI has reduced CPA (Cost Per Action) or slashed production time/costs compared to their old agency model.
• Expansion: Identify opportunities to roll out workflows from a single pilot brand to the client’s entire portfolio (Global/Regional expansion).
• Product Loop: Aggressively feed Australian market feedback to our product engineering teams to shape the roadmap of Pencil and SoM.

What you need to be great in this role: 

1. Professional Experience (The Foundation)

• 3-5 Years in High-Growth SaaS or AdTech: You have managed enterprise accounts at a top-tier SaaS company, a performance marketing agency, or a digital transformation consultancy.
• The "Hybrid" Background: Ideally, you have straddled the line between technology and creative. You understand how a marketing brief is written (Agency side) and how software is deployed (SaaS side).
• Proven Retention & Expansion: You don't just "keep" clients; you grow them. You can point to specific examples where you identified an upsell opportunity through usage data and successfully expanded the account.

2. Technical & Product Aptitude (The "Gen AI" Factor)

• Workflow Architect: You have a track record of deconstructing messy human processes and rebuilding them into software-defined workflows. You can look at a creative production line and instantly spot where AI agents should be injected.
• Prompt Literacy: You possess a sophisticated understanding of how to prompt Large Language Models (LLMs) and diffusion models. You understand the nuance between a "bad output" and a "bad prompt" and can coach clients to fix the latter.
• Data-Driven Storytelling: You are comfortable working with unstructured data. You can take "Share of Model" analytics (share of voice, sentiment analysis) and weave them into a coherent strategy that convinces a CMO to shift their budget.

3. Commercial & Strategic Mastery (The "Trusted Advisor")

• Challenger Mentality: You are not a "yes" person. You are comfortable challenging a client's outdated thinking. When a client tries to use Pencil Pro like a traditional stock image library, you have the confidence to correct them and steer them toward scalable generation.
• Executive Presence: You can hold the room with a CMO one hour and a Creative Director the next. You translate "tokens and context windows" into "speed-to-market and cost-savings" without friction.
• Change Management Expert: You understand that Gen AI is a cultural shock. You have experience navigating organizational resistance, training skeptical teams, and turning detractors into champions.

Req ID: 16783

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