Do you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you!

The Field Service Technician role is a critical new position within our dedicated Client Operations team.

You will undergo comprehensive training in the electro-mechanical assembly of Dexory’s products, spending time on site in the UK where you will learn the fundamentals of troubleshooting, servicing & repairing robots. 

After completion of this, you will be ensuring our fleet of robots stay operational across the APAC region and  you will be an integral part of the team. 

This will involve a heavy amount of travel to client sites in order to service, maintain, fault find and repair  our robots in the field. 

Responsibilities include, but not limited to;

• Perform service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency 
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

• In excess of three years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc.)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Impeccable attention to detail
• Ability to work in a team, and to lead a team through tough challenges
• Driven to succeed in dynamic growing organization
• Flexible attitude to working hours and location
• Full Clean Australian driving license

It would be desirable if you also had experience with:

• Business software tools such as Jira, Confluence, Slack and G-Suite
• Manufacturing software such as manufacturing execution systems
• Linux operating system experience
• Root cause analysis methodologies

About Dexory 

Dexory is a rapidly growing company that  is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory’s solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.

We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market.  To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and  teamwork.  We believe that building a diverse and inclusive workforce is key to  our collective growth and innovation.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. 

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role. 

The Opportunity

This opportunity is with our Operating Company Harrier, who provide the Ignition platform, a leading customer retention and engagement product for the automotive industry. The platform helps dealerships automate workflows, strengthen customer relationships, and improve marketing and service retention across Australia and New Zealand.

We’re looking for a Marketing Cloud Engineer to own how Harrier communicates with customers across every channel, email, SMS, letters, and beyond.

Harrier are based in Sydney but were open to this role being based anywhere in Australia. reporting to the CPTO and partnering closely with Engineering, Architecture, Customer Success, and Product. This is a hands-on role where you’ll own Marketing Cloud end-to-end, keeping journeys running smoothly while building scalable, data-driven communication capabilities.

Harrier’s platform is evolving quickly, and we’re looking for someone who can simplify what exists while building smarter, more integrated and personalised communications.

What You'll Do

• Own journey automation – Build, optimise, and manage end-to-end Marketing Cloud journeys across all channels.
• Integrate and manage data – Bring data together from multiple systems, ensuring it’s clean, structured, and ready to power communications.
• Deliver multi-channel comms – Keep email, SMS, and letter communications running reliably, while expanding into new capabilities.
• Build scalable solutions – Create efficient, automated, and personalised communication frameworks.
• Ensure compliance – Maintain strong consent and privacy practices aligned with the Australian Privacy Act.

What You'll Bring

• Experience with a Marketing Cloud platform (Salesforce Marketing Cloud or similar).
• Strong SQL and scripting skills (e.g. AMPscript, SSJS, or equivalent).
• Proven ability to work with and integrate data to drive marketing communications.
• Experience managing multi-channel campaigns at scale (email, SMS, etc.).
• Strong understanding of data structures, contact models, and data quality.
• Knowledge of deliverability, consent, and subscriber lifecycle management.

Bonus Points

• Experience integrating with Salesforce CRM (e.g. MC Connect, APIs).
• Familiarity with the Salesforce ecosystem (Flows, data model, etc.).
• Experience with SMS platforms (e.g. Twilio).
• Exposure to personalisation or AI-driven engagement.
• Marketing Cloud or Salesforce certifications.

Customer communication is at the heart of what Harrier does for dealerships and this role sits right in the middle of it. If you love Marketing Cloud, take pride in building things that are reliable and well-structured, and want to work on a platform that's genuinely evolving, we'd love to hear from you.

At Dexory, we are redefining how logistics operates by combining world-class talent with cutting-edge technology. Our mission is simple but ambitious: to give companies unmatched, real-time visibility into their operations through autonomous data capture and advanced insights.

We are building the market-leading data insights platform for logistics, powered by a team of some of the most skilled engineers, scientists, and industry specialists in the field. Our autonomous systems measure, track, and locate goods across warehouses in real time, creating high-fidelity digital twins that transform decision-making for the world’s largest logistics operations.

As a company, we are entering a phase of rapid growth, working closely with major global players in warehousing and logistics to deploy automation, data intelligence, and digital twin technology at scale. Supported by Europe’s top venture capital firms, we are driven by technical excellence, intellectual curiosity, and a collaborative mindset that attracts and develops the best-trained professionals in the industry.

We look for individuals who combine skill with character—people who are humble, adaptable, and eager to learn. If our mission resonates with you, we encourage you to apply, even if you don’t tick every box. We believe that diverse perspectives create stronger solutions, and we’re building an environment where exceptional people can do their best work.

Deployment & Installation

• Act as the primary customer contact for the end-to-end deployment and installation of Dexory's hardware and software platforms.
• Coordinate with customers to plan and schedule installations, encompassing mechanical, electrical, software, and network components.
• Execute on-site system setup, configuration, calibration, and commissioning in accordance with project specifications.
  Field Service & Maintenance
• Perform on-site and off-site servicing, fault-finding, and repairs for Dexory robots and associated equipment.
• Develop, implement, and action work instructions for service, repair, and maintenance tasks.
• Develop and implement service plans aligned with Engineering recommendations to maximise fleet uptime.
• Maintain product traceability records and ensure product currency across all client sites.

Customer & Team Excellence

• Maintain proactive and effective communication with customers to resolve technical issues and ensure successful completion of all deployment and service activities.
• Ensure team compliance with quality assurance processes and actively contribute to continuous improvement initiatives.
• Ensure team compliance with health and safety regulations at all times.
• Display excellent standards of workmanship and leadership throughout all stages of training and deployment.

Documentation & Knowledge

• Develop, maintain, and update installation, deployment, operational, and troubleshooting documentation for both customers and internal stakeholders.
• Fulfil additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner.

What We're Looking For
Essential

• 5+ years of hands-on experience in electro-mechanical assembly and field service within a precision industry (e.g. Robotics, Motorsport, Aerospace, Automotive, Railway).
• Proven experience with hardware in operational environments, including system assembly, disassembly, on-site debugging, and repair.
• Strong electrical and mechanical diagnostic skills, with demonstrated ability to address technical challenges effectively on customer premises.
• Strong software debugging and problem-solving skills, with experience supporting hardware-software integrated systems.
• Excellent oral and written communication skills, with the ability to present complex technical information clearly to diverse audiences.
• Ability and willingness to travel frequently to client sites domestically and internationally (valid passport without travel restrictions required).
• Impeccable attention to detail and a driven, flexible attitude to working hours and location.
• Ability to work effectively within a team and to lead a team through challenging situations.
• Full, clean driving licence.

Desirable

• Prior experience with autonomous hardware systems or computer vision applications.
• Familiarity with business software tools such as Jira, Confluence, Slack, and Google Workspace.
• Experience with manufacturing software such as Manufacturing Execution Systems (MES).
• Linux operating system experience.
• Knowledge of root cause analysis (RCA) methodologies.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. 

If you're ready to be part of a dynamic, fast-paced environment where innovation and ambition drive success, apply now and help us shape the future of logistics!

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training