The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a central region.

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Team Description:

The Brain Computer Interface (BCI) Applications Team is responsible for delivering a product that gives people with paralysis the ability to control computers, phones, and robotic arms with their minds at the same speed and functionality level as able-bodied people can. The team works closely with the PRIME clinical study patients which allows them fast and direct feedback about new features from users. The work in the team is multidisciplinary and team members have diverse backgrounds in software engineers, design engineering, ML engineering and neuro-engineering.

Job Description and Responsibilities:

As a Software Engineer in the BCI team, you will collaborate with our users, specifically clinical trial participants, to comprehend their requirements and engineer brain-computer interface software systems that deliver exceptional user experiences. You will take the lead in creating innovative applications, implementing new features, and resolving existing issues to enhance the overall functionality of the software.

• Develop, test, and validate software systems
• Work with cross-functional teams to design new BCI functionalities and novel computer user interfaces
• Work with study participants to iterate on and further refine the software
• Mentor others in achieving engineering excellence and be a catalyst on the team through code review, design review, and technical presentations
• Write algorithms to decode brain activity
• Design user experiences centered around brain control

Note: The team is hiring software engineers at all levels, both junior and senior. What matters most is evidence of exceptional abilities and a drive to succeed.

Required Qualifications: 

• Strong experience with full-stack development; experience with native (desktop/ Android/ iOS) preferred 
• Strong experience in operating system knowledge in low latency concurrency programming, memory management and networking
• Fluent in programming languages such as Swift, Objective-C, Kotlin or Java
• Experience in architecting elegant, maintainable, performant and reliable user facing software applications 
• Evidence in delivering high-impact projects to users or businesses with clear metrics and fast iteration cycle
• Evidence of exceptional ability in engineering
• Strong understanding of engineering first principles
• You are resourceful, flexible, and adaptable; no task is too big or too small
• Excellent communication and collaboration skills
• Bachelor’s degree in Computer Science or a related field or equivalent experience

Fast forward to 37:43 to learn more about software and UI:

About The Team: 

The Data Platform team powers LINQ’s internal intelligence and business operations; connecting the dots between go-to-market systems, financial processes, and product analytics. The team spans two distinct but closely integrated functions: Business Systems and Data Engineering. Together, these functions are central to how LINQ drives decisions, measures outcomes, and scales operations across the organization. This team partners closely with Revenue, Finance, Product, and Engineering to ensure that data flows cleanly from source to insight. 

About The Role: 

We are seeking a Senior Director of Data Platform to lead and unify LINQ’s Business Systems and Data Engineering functions. This is a strategic, hands-on leadership role responsible for the people, tools, and infrastructure that power our data-driven operations. You will manage our CRM ecosystem and revenue operations tooling alongside our data and BI stack.  This role operates at the intersection of technology and business strategy, requiring equal parts technical credibility and executive communication. 

Primary Objectives: 

• Own and evolve LINQ’s Data Platform strategy, spanning Business Systems (Salesforce and RevOps tooling) and Data Engineering (Snowflake, dbt). 

• Build, lead, and develop a high-performing team across two functions; managers and individual contributors alike. 

• Ensure data reliability, governance, and operational excellence across all systems under your purview. 

• Partner cross-functionally with Revenue, Finance, Product, and Engineering to translate business needs into scalable data solutions. 

What You Will Be Doing: 

• Business Systems 

• Own the strategy and operations of LINQ’s Salesforce environment, including Sales Cloud, CPQ, and all connected RevOps tooling. 

• Partner with Sales, Marketing, Finance, and Customer Success to capture business requirements and translate them into scalable CRM solutions. 

• Govern data quality, user access, integration architecture, and system reliability across all Business Systems platforms. 

• Evaluate, procure, and manage third-party RevOps tools (e.g., Gong, Clari, ZoomInfo, or similar) to support GTM effectiveness and revenue intelligence. 

• Drive adoption and change management as new tools and processes are introduced across revenue-facing teams. 

• Data Engineering 

• Own the architecture and operations of LINQ’s modern data stack, including data warehouse, transformation layer, and orchestration/pipeline tooling. 

• Lead data modeling strategy, ensuring clean, well-documented, and business-aligned data products across Finance, RevOps, Product, and Operations domains. 

• Establish and enforce data governance standards: lineage, cataloging, access controls, and data quality frameworks. 

• Partner with Analytics, Engineering, and Product to deliver trusted data to downstream consumers; dashboards, reporting, and operational workflows. 

• Drive the evolution of LINQ’s data infrastructure from ingestion through transformation to delivery. 

• Leadership & Strategy 

• Hire, develop, and retain strong technical and operational talent across both functions. 

• Set clear team direction, priorities, and OKRs in alignment with LINQ’s strategic goals. 

• Represent the Data Platform function in senior leadership forums and cross-functional planning. 

• Build a culture of ownership, collaboration, and continuous improvement across your team. 

What We Are Looking For: 

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience); advanced degree a plus. 

• 10+ years of experience in data, business systems, or related technical fields, with at least 4+ years in a senior leadership role managing managers and cross-functional teams. 

• Deep expertise with Salesforce (Sales Cloud, CPQ preferred) and demonstrated experience governing RevOps technology ecosystems. 

• Strong background in modern data engineering: Snowflake, dbt, ETL/ELT pipelines, data modeling, and cloud data infrastructure. 

• Proven ability to bridge business needs and technical execution—translating ambiguous requirements into reliable systems and data products. 

• Experience establishing data governance, quality, and security frameworks at scale. 

• Track record of building and developing high-performing technical teams in fast-paced, growth-stage environments. 

• Excellent communication and executive presence—able to influence and align stakeholders at all levels of the organization. 

• Strong project and program management skills; comfortable managing competing priorities across multiple workstreams. 

What will Make You Stand Out: 

• Experience leading both a Business Systems (CRM/RevOps) function and a Data Engineering function simultaneously. 

• Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, or Architect-level credentials). 

• Familiarity with data mesh, data product, or data contract architectures. 

• Experience with downstream BI and analytics tooling (e.g., Looker, Tableau, Sigma) as a consumer of the data platform. 

• Background in K–12 EdTech or adjacent SaaS markets. 

The Tech: 

• Salesforce (Sales Cloud, CPQ) 

• RevOps tooling (e.g., Gong, Clari, ZoomInfo, or similar) 

• Snowflake 

• dbt (dbt Core or dbt Cloud) 

• Data pipeline/orchestration tools (e.g., Fivetran, Airbyte, Airflow) 

• BI/Analytics tooling (e.g., Looker, Tableau, Sigma, or similar) 

• GitHub Enterprise 

Travel Requirements: 

• Less than 5% 

About the Team:

The Payments team builds and supports the payment infrastructure and district-facing financial tools that power LINQ Connect. The product area spans a wide range of user needs - from cafeteria payments and school store purchases to activity fees, course registrations, events and school- and district-level financial reporting. As the product continues to evolve, this role will drive clarity, prioritization, and execution across a complex and high-stakes domain.

About the Role:

We’re hiring a Senior Product Manager to own LINQ’s payments infrastructure and third-party payfac-as-a-service integration, ensuring the platform evolves with district needs, business goals, and meaningful value for K–12 administrators and families.

This is a highly client-focused role for someone who understands payments infrastructure and wants to make an impact in schools. You’ll learn how districts manage payments end to end—merchant onboarding, transactions, payouts, reconciliation, and transaction research across systems—and use those insights to shape requirements, prioritization, and success metrics.

In close partnership with engineering, you’ll own the end-to-end product lifecycle for the payments domain, including the Worldpay for Platforms integration as well as discovery, requirements gathering, prioritization, and roadmap execution. You’ll bring strong technical fluency, sound judgment, and the ability to balance tradeoffs in a complex domain, partnering with Payment Operations to ensure decisions support efficient, scalable workflows for districts and families.

What You'll Be Doing:

• Own the payments product, including the Worldpay for Platforms payfac-as-a-service integration and all district-facing payment functionality in LINQ Connect.
• Be LINQ’s K–12 payments product expert, building deep knowledge of how districts receive, reconcile, and manage payments and translating it into decisions that reduce complexity and operational burden.
• Assess product capabilities, backlog health, and district needs to set clear priorities, balancing near-term improvements with longer-term platform investments.
• Act as the voice of the district through regular customer engagement to understand K–12 payment workflows, constraints, and outcomes.
• Partner with payment operations to surface pain points and ensure product decisions enable efficient, scalable workflows; partner with training and enablement to drive internal readiness and district-facing support materials for adoption of new features.
• Track the payments landscape and competitive environment to inform product decisions.
• Partner with engineering, QA, design, support, implementation, and payment operations to ensure successful delivery.
• Communicate priorities, decisions, risks, and progress to stakeholders clearly and consistently.

What We Are Looking For:

• 5+ years of Product Management experience on SaaS products.
• Direct experience with payment infrastructure and payfac-as-a-service platforms.
• Familiarity with API-based payfac integrations and risk controls (fraud prevention, chargebacks, and related controls).
• Understanding of payment rails, interchange rates, and processing fees and how they impact product decisions; familiarity with payout flows, reconciliation, merchant onboarding, transaction management, and dispute resolution.
• Familiarity with PCI compliance requirements and audits, and how they shape product design, data handling, and engineering decisions.
• Strong client-facing experience, including regular customer engagement (advisory boards, user groups, webinars) to understand needs, challenges, and outcomes.
• Demonstrated success managing complex product areas with multiple stakeholders and competing priorities.
• Experience partnering with engineering teams to balance product goals with delivery realities.
• Comfort operating with varying levels of structure and bringing clarity and focus to the team.
• Strong written and verbal communication skills.
• Strong ownership, accountability, and judgment.

What Will Make You Stand Out:

• Experience in K–12 EdTech software, school payments, or public sector SaaS payments integrations.
• Hands-on experience with Worldpay for Platforms or similar payfac-as-a-service integrations.
• Curiosity about how products are used in practice, with a habit of asking thoughtful questions to understand district needs and constraints.
• A practical, outcome-oriented approach to product management and problem solving; pragmatic enough to know what to build and what not to build (e.g., leveraging existing Worldpay for Platforms services--tokenization, settlement, risk management) so the team stays focused on the district-facing functionality K–12 customers need.
• Demonstrated ability to simplify complex workflows for non-technical users.
• Comfort making decisions and owning outcomes and tradeoffs.
• Ability to bring clarity and momentum to ambiguous situations.
• Collaborative working style and ability to build trust with cross-functional partners.

• Assess product capabilities, backlog health, and client needs to inform priorities and direction.
• Define and maintain product priorities aligned to client outcomes, business goals, and delivery capacity.
• Assist with building and maintaining a product roadmap that balances near-term reliability and usability improvements with longer-term strategic direction.
• Serve as a voice of the client by engaging regularly with nutrition directors and district staff to develop a deep understanding of their day-to-day needs and challenges.
• Contribute to product strategy by identifying opportunities for improvement, alignment, and differentiation within LINQ School Nutrition.
• Maintain awareness of the broader K–12 nutrition market and competitive landscape to inform product decisions.
• Introduce and maintain practical product management practices that improve clarity, alignment, and execution across the team.
• Own and refine the product backlog, making thoughtful tradeoffs across competing demands.
• Partner closely with engineering, QA, design, support, implementation, and leadership to ensure successful delivery.
• Communicate priorities, decisions, risks, and progress clearly to stakeholders at all levels.
• Provide collaboration and informal mentorship to other product managers as appropriate.

• 5 or more years of experience as a Product Manager working on SaaS products, with direct ownership of established or evolving product areas.
• Demonstrated experience managing complex product areas with multiple stakeholders and competing priorities.
• Proven ability to own prioritization and backlog decisions in environments with incomplete information and changing demands.
• Strong client-facing experience, including regular engagement with customers to understand needs, challenges, and desired outcomes.
• Experience working closely with engineering teams to balance product goals with delivery realities.
• Comfort operating in environments with varying levels of structure, and a track record of bringing clarity and focus over time.
• Ability to make thoughtful tradeoffs and communicate decisions and rationale clearly to stakeholders.
• Strong written and verbal communication skills.
• A practical, outcome-oriented approach to product management and problem solving.
• Strong sense of ownership, accountability, and judgment.

• Familiarity with K–12 nutrition programs, foodservice operations, or the regulatory environment surrounding school meal programs.
• A demonstrated sense of ownership, with experience carrying work from problem definition through delivery.
• Curiosity about how products are used in practice, and a tendency to ask thoughtful questions to understand client needs and constraints.
• Comfort making decisions and taking responsibility for outcomes and tradeoffs.
• The ability to bring clarity and momentum to ambiguous situations.
• A collaborative working style and the ability to build trust with cross-functional partners.

About the Role 

As a Senior Account Executive at LINQ, you will be responsible for formulating a sales strategy, driving revenue growth by executing on the sales strategy, and obtaining new customers in mid to large sized K-12 school districts in your assigned territory. Your role combines complex solution selling with strategic territory management.

Primary Objectives 

• Lead complex sales cycles focused on large districts

• Meet and exceed sales quotas through a blended market coverage approach

• Develop and successfully execute territory plans by prioritizing accounts, generating new business activity (including cold outreach), and cultivating accounts from the ground up

What You’ll Be Doing 

• Develop and implement a comprehensive territory strategy, prioritizing accounts for maximum impact

• Manage multiple sales cycles simultaneously while maintaining a strong focus on continuous prospecting

• Utilize resources from marketing, enablement, executive sponsorship, and other support teams to drive success

• Conduct in-depth discovery sessions to understand client challenges and propose customized solutions that drive value

• Continuously monitor and optimize sales performance, adjusting strategies based on evolving market conditions and client feedback

• Provide feedback and insights to internal teams to influence product development and enhance client satisfaction

What You'll Bring 

• 3+ years of sales experience, with a focus on complex, mid-market sales cycles

• Demonstrated history of consecutively achieving or exceeding sales quota

• Experience utilizing a sales methodology like GAP Selling, Solution Selling, Challenger Selling, SPIN Selling, etc. to accurately forecast and delivery results

• Proven ability to manage multiple sales cycles at various stages while maintaining a focus on pipeline growth

• Strong territory management acumen (Central to West Coast region)

• Experience with ERP Platforms/Products in the K-12 sector would be a huge plus

• Ability to leverage internal support and external resources to close deals efficiently

• Able to engage and influence executive-level stakeholders with confidence

• Excellent written/verbal communication and presentation skills with demonstrable ability to understand our programs and deliver successful presentations to decision-makers

• Has a growth mindset that thrives in a culture of coaching, feedback, and encourages self-reflection and personal development

• Ability to deliver results, work within a “team first” environment with minimal supervision and operate with an entrepreneurial spirit - You are the CEO of your territory

• Capability to travel nationwide up to 50% to build client engagement in person

About The Role:

At LINQ, we modernize K–12 operations so educators can focus on what matters most, students. As a Senior Account Executive, ERP (Western Territory), you'll lead complex, high-value sales of LINQ's Finance and HR solutions to school districts across the Western U.S. This is a strategic, senior-level role for a proven enterprise seller who can navigate multi-stakeholder environments, influence at the executive level, and close deals that make a real difference in how districts operate. You're not just closing deals—you're helping school systems unlock their full potential.

What You’ll Be Doing:  

• Drive net-new ERP revenue from mid-to-large K–12 school districts across the Western U.S.
• Navigate complex, multi-threaded sales cycles with district finance and HR leadership
• Build and execute a territory plan rooted in data, urgency, and measurable impact
• Lead end-to-end sales efforts with a consultative, problem-solving approach focused on Finance and HR solutions
• Navigate complex K–12 procurement processes—RFPs, legal reviews, pilots, and POCs—with confidence and precision
• Prioritize high-impact accounts and drive pipeline through strategic outreach, referrals, and inbound channels
• Conduct deep discovery conversations that uncover operational pain points and position LINQ as a mission-critical ERP partner
• Collaborate cross-functionally with marketing, product, client success, and leadership to align district needs with LINQ's value
• Tailor proposals, demos, and pricing models to each district's unique operational and budgetary requirements
• Accurately forecast pipeline, manage to quarterly targets, and close business with confidence
• Represent the voice of the customer—bringing market intelligence and field feedback to internal teams

What We Are Looking For:  

• 5+ years of experience in B2B SaaS and ERP sales, K–12, public sector or government strongly preferred
• Must be based in the Western United States
• Track record of exceeding quota in complex, enterprise-level sales cycles 
• Experience selling Finance and/or HR solutions to multi-stakeholder buying groups 
• Executive presence with comfort presenting to superintendents, CFOs, HR directors, and school boards 
• Strong pipeline discipline with the ability to manage multiple high-value deals simultaneously 
• Territory management expertise that balances net-new logo acquisition with long-term relationship-building 
• Curiosity, a growth mindset, and a genuinely collaborative nature 
• Self-starter mentality - you're the CEO of your territory 
• Proficiency in Salesforce and modern sales engagement tools such as Outreach or LinkedIn Sales Navigator 
• Bachelor's degree in business, sales, marketing, or a related field—or equivalent professional experience
• Deep familiarity with K–12 purchasing processes, budget cycles, and public-sector procurement 
• Willingness to travel up to 40% across the Western U.S. to build trust face-to-face

Why This Role Exists 

We’re rapidly integrating AI into our operations to help us fulfill our mission to help every K12 child thrive. We’re adding an operational owner to further accelerate our progress: someone who embeds with teams, figures out where AI can have a meaningful impact, and builds things that stick. You’ll be working with active internal programs, a growing set of working tools, and leadership that’s genuinely committed. 

This isn’t a research or strategy role. You’ll be expected to ship things, measure whether they worked, and iterate. 

What You’ll Own 

Hands-On Enablement (50%) 

• Embed directly with teams across go-to-market, Engineering, Product, Operations, Finance, and Customer Experience to identify high-value AI use cases and unblock adoption 

• Design, prototype, and ship internal AI workflows and tools (prompt libraries, automation scripts, internal apps) that solve real problems – both directly and by enabling teams to become self sufficient 

• Evaluate and recommend AI tooling—LLMs, copilots, automation platforms—with a bias toward practical deployment over proof-of-concept theater 

• Build reusable playbooks, templates, and reference implementations that teams can adopt independently 

• Establish measurement frameworks to track adoption, productivity impact, and ROI 

AI Initiative Ownership (20%) 

• Own select AI-driven initiatives end-to-end, from scoping through delivery.

• Drive vendor evaluation, stakeholder alignment, implementation planning, and rollout for assigned initiatives 

• Coordinate across Product, Engineering, Customer Experience, and external vendors to hit milestones and manage dependencies 

• Define success metrics and own post-launch adoption and iteration 

Evangelism & Change Management (20%) 

• Drive awareness, excitement, and fluency around AI across the organization 

• Run workshops, office hours, and enablement sessions tailored to different audiences (engineers, PMs, operations staff, leadership) 

• Co-own and evolve existing programs: The Vanguard (AI champions network), The Forge (internal hackathon series), and LINQ Labs (internal tools environment) 

• Translate technical AI capabilities into business-relevant language for non-technical stakeholders 

• Surface and amplify success stories to build organizational momentum 

Strategy & Governance (10%) 

• Partner with the CTO to refine and execute LINQ’s AI strategy 

• Maintain an AI adoption roadmap with clear priorities, dependencies, and milestones 

• Collaborate with Security (CISO) and Compliance to ensure AI tooling meets FERPA, COPPA, PCI, and CCPA requirements 

• Track the AI vendor landscape and make informed build-vs-buy-vs-integrate recommendations 

• Contribute to board and investor narratives around LINQ’s AI maturity

  What You Bring 

  Required 

  • 8+ years in technical program management, developer experience, platform engineering, or a similarly cross-functional technical role
  • Demonstrated ability to drive adoption of new tools and practices across an engineering organization—not just advocacy, but measurable results 
  • Strong technical fluency: you can review prompts, evaluate AI tools, design workflows, and build prototypes (scripting, light app development, API integrations) 
  • Experience working with LLMs, AI copilots, or automation tooling in a professional context—not just personal experimentation 
  • Exceptional written and verbal communication; you can explain complex technical concepts to a CFO and debug a prompt chain with an engineer in the same afternoon 
  • Comfort operating in ambiguity with minimal direction; you define the path, not just walk it 
  • Experience in a PE-backed, multi-product SaaS environment (or similar complexity) 

  Preferred 

  • Experience in K–12 education technology or another regulated vertical (healthcare, fintech) 
  • Familiarity with compliance frameworks relevant to AI deployment (FERPA, COPPA, SOC 2) 
  • Background in developer experience, internal tools, or platform teams 
  • Experience with JavaScript/TypeScript, React, Node.js, AWS 
  • Track record of building and scaling internal programs or communities of practice 

    About LINQ 

    LINQ is a K–12 cloud software company trusted by 30% of U.S. school districts, powering 1B school meals annually, 364K payrolls, and 3.5M families through LINQ Connect. We simplify the operational complexity of running a school district so educators can focus on what matters: students. 

    We’re PE-backed, ~$100M ARR, and in the middle of a meaningful transformation—modernizing our platform, unifying our product portfolio, and embedding AI across everything we do. This is not an innovation lab. This is a real business with real customers, and AI is how we earn the right to scale. 

    LINQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio 

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

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ABOUT THE TEAM

Our School Nutrition team builds high-transaction-volume software that processes over 1 billion meal transactions annually across thousands of school districts. This is mission-critical infrastructure — it must work during the lunch rush, every school day, in cafeterias nationwide. We're building the next generation of nutrition management technology to help schools operate more efficiently while ensuring every student has access to healthy meals.

ABOUT THE POSITION

As an Engineering Manager for School Nutrition, you will lead the engineering team(s) building the platform that processes over 1 billion meal transactions annually across thousands of school districts. You'll partner closely with engineering leadership and product teams to ship mission-critical software — the kind that has to work during the lunch rush, every school day, in cafeterias nationwide.

This is a player/coach role that leans firmly toward coach. Roughly 80% of your time is spent leading people — hiring, coaching, unblocking, raising the bar, and driving delivery — and the remaining time is spent where a manager's technical leverage is highest: architecture and design reviews, high-stakes code review, pairing on hard problems, and jumping into the code when production needs you. You're not here to pick up sprint tickets, but you are close enough to the code that your engineers trust your technical instincts and you can carry real weight during an incident.

WHAT YOU'LL BE DOING

• Lead and grow a team of engineers across a blended FTE/contractor model - running meaningful 1:1s, writing growth plans, managing performance honestly, and giving direct, kind, actionable feedback
• Own delivery outcomes for the School Nutrition platform - partnering with Product to shape the work, not just receive it, and driving predictable, high-quality execution
• Partner with the Sr. Director of Engineering and your senior engineers to shape and execute the modernization roadmap - evolving the platform toward .NET Core, cloud-native services, and PostgreSQL without destabilizing daily delivery
• Raise the hiring bar and own the hiring loop for your team - sourcing, interview calibration, and closing talent
• Contribute as a technical leader in ADRs, design reviews, and high-stakes code reviews; weigh in on tradeoffs with enough depth that your technical voice genuinely sharpens the work
• Drive healthy engineering practices - testing discipline, CI/CD, DORA/flow metrics, and incident response - using evidence to guide improvement rather than opinion alone
• Enable the team to adopt AI-assisted development tooling (Claude Code) effectively and responsibly, modeling the practices yourself
• Cultivate a culture where engineers are confident to change code - when people are afraid to touch something, we move slowly and we break things
• Communicate up, across, and down clearly in writing - roadmaps, status, risks, tradeoffs, and decisions

WHAT WE ARE LOOKING FOR

Core Experience

• 3+ years managing software engineering teams, with a track record of shipping production software at quality
• Experience managing mixed FTE and contractor teams - with a clear sense of where those management approaches converge and diverge
• Strong technical background with substantial .NET / C# experience; you've shipped real systems and are sharp enough to contribute credibly in design and code reviews
• Comfort across Angular and SQL Server (or close-adjacent stacks you can ramp on quickly)
• Experience leading modernization work - evolving legacy systems incrementally without stopping the world
• Evidence-based management approach - familiar with DORA, SPACE, or equivalent frameworks, and honest about their limits

AWS & Cloud Architecture

• Production experience working in AWS environments; comfortable reasoning about Lambda, RDS, and common cloud-native services
• Appreciation for the tradeoffs between legacy and cloud-native approaches, and experience guiding teams through the transition

AI-Assisted Development

• Hands-on user of Claude Code, Cursor, or similar AI-assisted coding environments
• Able to coach a team on effective, responsible use of AI tooling — and honest about where it works and where it doesn't

Additional Requirements

• Coaching-first instinct - you default to asking before telling, and help people think clearly rather than thinking for them
• Direct communicator - you can challenge respectfully, escalate clearly, and write a crisp exec update
• Fluent in Agile, DevOps, and CI/CD practices

WHAT WILL MAKE YOU STAND OUT

• Experience in school nutrition, food service, point-of-sale systems, or K-12 EdTech
• Background managing teams that support high-transaction-volume, mission-critical systems (POS, payments, or similar)
• Experience running blended onshore/offshore or FTE/contractor engineering teams at scale
• Experience splitting or merging teams as organizational scope evolves
• Hands-on experience with .NET Core, AWS Lambda, and PostgreSQL (our direction of travel)
• Experience with offline-first or intermittent-connectivity patterns
• Contributions to engineering excellence programs, management communities of practice, or internal leadership development

ABOUT THE TEAM

Our Payments team builds the platform that moves real money between school districts, families, and payment partners nationwide. Every transaction matters — a parent loading lunch money before the bell, a cafeteria terminal charging at the register, a nightly settlement landing in a district's bank account. Reliability, accuracy, and financial integrity aren't features - they're the floor. We're building the next generation of K-12 payments, giving districts confidence in their funds and families a seamless way to pay for what their students rely on every day.

ABOUT THE POSITION

As an Engineering Manager for Payments, you will lead the engineering team(s) that own the payment engine and admin tooling behind LINQ's payments platform - the software responsible for moving real money between school districts, families, and LINQ's payment partners. You'll partner closely with the Sr. Director of Engineering, senior engineers on your team, and Product leadership to ship software where reliability, data accuracy, and operational rigor are non-negotiable.

This is a player/coach role that leans firmly toward coach. Roughly 80% of your time is spent leading people - hiring, coaching, unblocking, raising the bar, and driving delivery - and the remaining time is spent where a manager's technical leverage is highest: architecture and design reviews, high-stakes code review, pairing on hard problems, and jumping into the code when production needs you. You're not here to pick up sprint tickets, but you are close enough to the code that your engineers trust your technical instincts and you can carry real weight during an incident - which matters more in payments than almost anywhere else.

WHAT YOU'LL BE DOING

• Lead and grow a team of engineers across a blended FTE/contractor model - running meaningful 1:1s, writing growth plans, managing performance honestly, and giving direct, kind, actionable feedback
• Own delivery outcomes for the Payments platform - partnering with Product to shape the work, not just receive it, and driving predictable, high-quality execution
• Partner with the Sr. Director of Engineering and your engineers to shape and execute the technical roadmap - balancing new product capabilities, infrastructure modernization, and platform reliability
• Keep operational excellence front and center - reconciliation, webhook resilience, retry and idempotency patterns, and data accuracy in the face of third-party outages are the baseline expectation, not a stretch goal
• Raise the hiring bar and own the hiring loop for your team - sourcing, interview calibration, and closing talent
• Contribute as a technical leader in ADRs, design reviews, and high-stakes code reviews; weigh in on tradeoffs with enough depth that your technical voice genuinely sharpens the work
• Drive healthy engineering practices - testing discipline, CI/CD, DORA/flow metrics, and incident response - using evidence to guide improvement rather than opinion alone
• Enable the team to adopt AI-assisted development tooling (Claude Code) effectively and responsibly, modeling the practices yourself
• Cultivate a culture where engineers are confident to change code - when people are afraid to touch something, we move slowly and we break things, and in payments that has a direct financial consequence
• Communicate up, across, and down clearly in writing - roadmaps, status, risks, tradeoffs, and decisions

WHAT WE ARE LOOKING FOR

Core Experience

• 3+ years managing software engineering teams, with a track record of shipping production software at quality
• Experience managing mixed FTE and contractor teams - with a clear sense of where those management approaches converge and diverge
• Strong technical background in Node.js and modern JavaScript/TypeScript service development; you've shipped real systems and are sharp enough to contribute credibly in design and code reviews
• Comfort with Angular or a close-adjacent modern front-end framework
• Hands-on experience leading teams that build payments, fintech, or other integration-heavy systems where data accuracy, idempotency, and reconciliation with external systems are core concerns
• Evidence-based management approach - familiar with DORA, SPACE, or equivalent frameworks, and honest about their limits

AWS & Cloud Architecture

• Production experience working in AWS environments; comfortable reasoning about container-based deployment (ECS/EKS), serverless services, and managed databases
• Experience leading teams through infrastructure modernization (e.g., containerization migrations) without disrupting delivery

Payments & Integration Domain

• Familiarity with payment gateway integrations, tokenization, settlement flows, and dispute/chargeback management
• Understanding of PCI DSS scope reduction strategies and the operational realities of relying on tokenization vendors
• Demonstrated experience hardening integrations with unreliable third-party systems - webhook handling, reconciliation jobs, eventual consistency, and graceful degradation

AI-Assisted Development

• Hands-on user of Claude Code, Cursor, or similar AI-assisted coding environments
• Able to coach a team on effective, responsible use of AI tooling — and honest about where it works and where it doesn't

Additional Requirements

• Coaching-first instinct - you default to asking before telling, and help people think clearly rather than thinking for them
• Direct communicator - you can challenge respectfully, escalate clearly, and write a crisp exec update
• Fluent in Agile, DevOps, and CI/CD practices

WHAT WILL MAKE YOU STAND OUT

• Experience in payments, payroll processing, fintech, or K-12 EdTech
• Background managing teams that operate high-transaction-volume, real-money-movement systems
• Experience running blended onshore/offshore or FTE/contractor engineering teams at scale
• Experience splitting or merging teams as organizational scope evolves
• Hands-on experience with terminal/EMV or in-person payment integrations
• Experience launching hosted checkout, embedded payments, or PSP-style products
• Contributions to engineering excellence programs, management communities of practice, or internal leadership development

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Software Engineer who will contribute to meaningful, real-world outcomes that have a lasting impact for customers and the business. In this role, you’ll focus on onX’s Core Viewer cross-platform map rendering engine as part of the Map Viewer team, supporting map rendering for all onX verticals. You’ll take ownership of your work, collaborate closely with partners across the organization, and help move initiatives forward in an environment where priorities evolve, learning is celebrated, and you’re encouraged to keep stretching your skills. This role will report to the team's Engineering Manager.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

• You will write C++, Swift and Kotlin, leveraging OpenGL and Metal
• You help develop a 3D map viewing SDK for mobile and web.
• Build reliability and performance tracking tools to monitor the map engine in production
• Serve as a map API subject matter expert for vertical application developers
• Optimize the rendering, culling, and spatial positioning algorithms  that drive the map’s visual presentation
• Set up dependency/artifact / build pipeline to create consumable dependencies for iOS, Android and web (Swift Package Manager, Android Libraries).
• Integrate automated testing and performance measurement into the Core Viewer CI pipeline for all platforms
• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• Minimum of five (5) years of experience shipping and maintaining production code
• At least one (1) year of experience was focused on 3D map rendering (WebGL, OpenGL, Vulcan, Metal and/or DirectX) and at  least (3) years of experience with mobile development.
• Fundamentals of graphics programming, including the Graphics Pipeline
• Experience with culling, clipping, and spatial partitioning algorithms. Quad- or oct-trees is a plus
• Concurrency and multithreading for network requests and computation
• Experience with protocol buffers
• Experience with working with analytics data, BigQuery or a similar big data query language
• Knowledge of scene graphs
• A strong computer science foundation
• Brings a humble approach and communicates with clarity across written and verbal formats
• A strong curiosity for exploring new technologies, including AI
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Deep understanding of data structures to support spatial querying
• Experience with a multi-platform C++ code base
• An avid user of any of the onX apps

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. For this position, we are open to considering candidates ranging in two levels (level II and level III). Spanning these levels, applicants can expect to make between $148,000 to $182,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Application Deadline is [day of week], [month] [day] at [0:00 pm] MST

Position open until filled. 

#LI-Remote

About the Role 

You'll own the programs and content that power our revenue teams - partnering cross-functionally to deepen product expertise, sharpen sales execution, and deliver a better customer experience. You'll leverage AI and analytics to identify trends, surface enablement gaps, and keep the team ahead of what the business needs next. If you love turning complexity into clarity and get energized by helping people perform at their best, this role was built for you. 

Primary Objectives 

• Equip the sales team with the right content, tools, and training to effectively communicate LINQ's value across the full sales cycle 

• Align sales and marketing efforts through consistent messaging, playbooks, and collateral 

• Measure and improve enablement program effectiveness through data-driven insights and feedback loops 

• Support revenue growth by ensuring every seller has what they need to engage K–12 buyers with confidence 
• Reduce ramp time for new sales hires by building structured, scalable onboarding programs 

What You'll Be Doing 

• Designing, launching, and continuously improving sales onboarding and ongoing training programs 

• Maintaining and updating a centralized sales content library - playbooks, battle cards, pitch decks, objection handling guides, and more 

• Partnering with Product Marketing to translate new features and positioning into field-ready tools 

• Facilitating training sessions, workshops, and role-play exercises to sharpen seller skills 

• Managing the sales enablement tech stack and ensuring adoption across the team 

• Collaborating with Sales Leadership to identify performance gaps and develop targeted learning paths 

• Tracking key enablement metrics (ramp time, content usage, win rates, rep confidence scores) and reporting progress to stakeholders 

• Supporting the launch of new products, campaigns, and GTM motions with coordinated enablement plans  

What You'll Bring 

• 4+ years of experience in sales enablement, sales operations, revenue marketing, or a related field 

• Proven track record of building enablement programs that measurably improve sales performance 

• Strong understanding of B2B sales cycles, ideally in SaaS or EdTech environments 

• Excellent written and verbal communication skills - you can make complex topics accessible and compelling 

• Experience with sales enablement platforms (Highspot preferred), CRM tools (Salesforce preferred), Revenue Intelligence Platform (Gong preferred) 

• Collaborative by nature with the ability to manage cross-functional projects and stakeholder relationships 

• Data-driven mindset - you set goals, measure outcomes, and adjust accordingly 

• Experience in K–12 education or public sector sales is a plus, not a requirement 

• Experience leveraging AI tools, preferably Claude, to improve efficiency 

About The Team:

LINQ’s Marketing department is the creative engine behind our mission to empower K-12 districts. We are storytellers, strategists, and data enthusiasts who work together to share our vision with school districts across the US. From crafting compelling campaigns to building meaningful connections, we ensure our solutions reach the right people. Our team thrives at the intersection of creativity and analytics, combining big ideas with measurable impact.  

About The Role: 

Senior Demand Generation Campaign Manager is responsible for developing and executing multi-channel digital campaigns, account-based marketing initiatives in partnership with Sales, and audience acquisition for in-person events. This role drives awareness, engagement, and qualified pipeline through full-funnel planning aligned with go-to-market strategy, defined personas and buying committees, and key messaging. 

This is a hands-on, individual contributor role that owns campaign execution from launch through optimization and reporting, collaborating closely with Sales, RevOps, Product Marketing, Content, and Web to deliver measurable business impact. 

Primary Objectives: 

• Drive qualified pipeline and revenue growth through integrated campaigns 

• Improve funnel conversion and lead management in partnership with Sales and RevOps 

• Build a measurement and optimization engine for repeatable, data-driven performance improvements 

What You’ll Be Doing:   

• Campaign Strategy across all digital channels and in-person events: Build integrated plans spanning paid search, paid social, programmatic/display, retargeting, email, webinars/events, website/CRO, content syndication, and partner channels.
• Account-Based Marketing (ABM): Partner with Sales to build and execute targeted account programs across priority segments, leveraging intent data and audience insights to engage buying committees at the right stage: from awareness through pipeline acceleration.
• Full‑funnel campaign management: Define ICPs/segments, craft messaging and offers, develop landing pages and nurture streams, forecast spend and pipeline, and manage timelines from brief through post-mortem.
• Lead management supporting Sales: Partner with BDR/AE leadership to define lead taxonomy and SLAs, support lead routing and scoring, improve 6QA/MQL→SQL conversion, and ensure clean handoffs with feedback loops.
• Measurement & optimization: Own campaign and funnel analytics, set KPIs, instrument tracking, run A/B and multivariate tests, and optimize creative, audiences, bids, and landing pages to maximize ROI.
• Cross‑functional collaboration: Work with Product Marketing, Content, Web, RevOps, and Sales to align priorities, launch GTM plays, and ensure consistent messaging across touchpoints.
• Budget & vendor coordination: Support quarterly budget planning and manage day-to-day relationships with agencies/contractors and key platform partners to ensure on-time delivery and performance. 

What We Are Looking For:                                          

• 6–9+ years in B2B growth/demand generation with proven pipeline and revenue impact; experience in EdTech, public sector, or multi-product portfolios a plus. 
• 5+ years of B2B SaaS demand generation experience, with ownership of full-funnel and ABM campaign execution and optimization tied to pipeline metrics. 
• Demonstrated success running multi-channel digital programs across search, social, programmatic, and email/lifecycle. 
• Hands-on expertise with HubSpot, Google Analytics (GA4), Salesforce, Canva, and Asana. 
• Strong analytical skills with mastery of funnel metrics (MQL, SQL, SAL, win rate, CAC, payback) and experimentation frameworks. 
• High attention to detail and strong project management skills; ability to manage multiple concurrent programs and deadlines. 
• Exceptional communication and stakeholder management; comfortable presenting performance insights and recommendations to senior partners. 

What will Make You Stand Out:  

• An ability to make data driven recommendations on demand generation strategy
  
  
• Qualified pipeline generated/influenced ($) and pipeline coverage for priority segments 

• MQL→SQL and SQL→Opportunity conversion rates improved through optimization and sales alignment 

• CAC, ROAS, and payback period improvements by channel/campaign 

• Website conversion rate (visit→lead; lead→MQL) and landing page CVR improvements 

• Email engagement and nurture progression velocity improvements 

The Tech:                                       

• HubSpot (marketing automation, workflows, email, landing pages, lead scoring, attribution) 
• Google Analytics (site and funnel analytics, goals/events, GA4 reporting) 
• Salesforce (campaign influence, opportunity and pipeline reporting) 
• Canva (lightweight creative and ad production) 
• Asana (project management) 
• 6sense
• Demanbase

Travel Requirements:               

• Less than 10% 
   

About the Role

Realtor.com is looking for a Director of Engineering, Consumer Enablement to lead the platform and enablement organization that powers all consumer-facing web and mobile experiences. This is a high-impact engineering leadership role responsible for three core pillars: Web & Mobile Platforms, Consumer Services, and Quality Enablement — the foundational systems and tooling that every consumer product team at Realtor.com builds on.

You will lead a multi-team org of ~40 engineers (FTE + contractors), managing senior engineering managers and staff engineers across web platform, mobile platform, component systems, backend services, and quality engineering. You'll report to the VP of Consumer Engineering.

This role is equal parts technical depth and organizational influence. You're not shipping features — you're building the paved path that lets dozens of engineers ship faster, safer, and with higher quality.

What You'll Do

Platform Strategy & Execution

• Own the technical roadmap for web and mobile platform infrastructure, including the MFE architecture (web-islands), CI/CD pipelines, React Router 7 migration (Project Oracle), and headless CMS platform
• Drive the next evolution of Realtor.com's design system (rdc-ui V4: Panda CSS migration) and component ecosystem used across 41 codebases
• Lead the decomposition of legacy monolithic services (Hestia) and the transition to domain-owned GraphQL subgraphs via Pantheon federation

Engineering Enablement

• Define and deliver the "paved path" — standardized patterns, tooling, and guardrails that reduce cognitive load for 100+ consumer engineers
• Own DORA metrics for the org
• Partner with stream-aligned teams (Buyers & Sellers, Search, Personalization, New Homes, Rentals, Mobile squads) as an internal platform provider

Quality at Scale

• Evolve the quality enablement model — shifting quality left through automation, AI tooling, and developer-owned testing
• Oversee the testing pyramid: reducing E2E test reliance, scaling Playwright frameworks, and rolling out the AI Quality Toolkit

Cloud Cost & FinOps

• Own the engineering cost envelope for Consumer Enablement — AWS spend, CircleCI credits, and third-party tooling budgets
• Partner with FinOps and infrastructure teams to instrument cost attribution, identify rightsizing opportunities, and enforce cost-aware development practices across the paved path
• Establish unit cost baselines for key platform operations (e.g., cost-per-deploy, cost-per-test-run) and drive measurable efficiency improvements quarter over quarter

People & Organization

• Lead and develop 3 senior engineering managers and multiple staff engineers across 7 sub-teams
• Create clear career frameworks and growth paths that retain top engineers and set expectations at every level
• Build inclusive team cultures with high psychological safety — where engineers do their best work, managers are effective coaches, and feedback flows in all directions
• Drive hiring rigor: define role profiles, calibrate leveling, and make high-quality talent decisions in partnership with recruiting
• Manage headcount planning, contractor-to-FTE ratios, and capacity allocation across competing priorities in a lean org

AI Strategy & Developer Enablement

• Partner with engineering managers to embed AI practices into daily workflows — code review, documentation, incident response, sprint planning
• Represent the Consumer Engineering perspective in AI investment decisions: what to build internally, what to buy, and what to deprecate

What We're Looking For

Required

• 10+ years of software engineering experience with at least 5 years leading engineering teams, including managing managers
• Bachelor’s degree or equivalent experience
• Demonstrated experience owning platform, infrastructure, or developer tooling organizations — not just product delivery teams
• Deep understanding of modern frontend architecture: micro-frontends, component systems, React, TypeScript, CI/CD pipelines
• Experience with backend GraphQL/API services and federated architecture patterns
• Strong track record of improving engineering velocity and developer experience at scale (DORA metrics, lead time, deployment frequency)
• Excellent cross-functional communication and stakeholder management — able to influence without authority, represent platform value to product and business leaders, and navigate competing priorities across multiple stream-aligned teams

Preferred

• Experience with AI developer tooling strategy: evaluating, deploying, and driving adoption of AI-assisted development tools across an engineering organization
• Hands-on background with FinOps practices: cloud cost attribution, unit economics for platform operations, CI/CD spend optimization, and engineering budget ownership
• Experience with mobile platform engineering (iOS/Android release processes, CircleCI, React Native or native)
• Familiarity with Apollo Federation, GraphQL schema governance, and Pantheon-style API gateway patterns
• Background in quality engineering transformation — shifting from manual QA models to developer-owned quality
• Experience with headless CMS platforms and content-driven architecture
• Familiarity with AWS infrastructure (EKS, Lambda, DynamoDB, CloudFront, ArgoCD)

Tech Stack You'll Own

React · TypeScript · Node.js · GraphQL (Apollo Federation) · NestJS · Swift · Kotlin · AWS (EKS/Lambda/DynamoDB) · CircleCI · ArgoCD · Playwright · Panda CSS · styled-components · New Relic · Splunk

Why This Role

• Org-wide leverage: Everything consumer runs on what this team builds. Your decisions affect 100+ engineers daily
• Clear technical vision: Active initiatives with real momentum — Oracle, CMS, rdc-ui V4, Hestia decomposition — not greenfield ambiguity
• AI-forward culture: The org is actively building and deploying AI-powered tooling with 100% AI adoption as a company goal
• Senior team: You'll work alongside Staff and Sr. Staff engineers who are already deep domain experts
• Real ownership: Full responsibility over people, platform roadmap, and cost envelope — not a coordinator role

What You'll Do:

• Engineer End-to-End Solutions: Design and develop scalable, responsive web applications using React and Node.js/Python that simplify complex enterprise workflows.
• Architect Micro-Frontends: Implement modern frontend architectures that integrate seamlessly with our Salesforce ecosystem and internal microservices.
• Optimize Data Pipelines: Build and maintain high-throughput APIs and event-driven services (using Kafka or AWS EventBridge) that power real-time business dashboards.
• Embed Intelligence: Integrate Generative AI and machine learning models directly into the UI to provide predictive insights and automated task suggestions for our users.
• Champion Quality & DevOps: Drive the adoption of "Shift-Left" testing, CI/CD automation, and observability tools to ensure our enterprise tools are as resilient as our consumer-facing products.
• Collaborate & Mentor: Partner with Product Managers and UX Designers to translate business requirements into technical reality, while mentoring mid-level engineers through code reviews and pair programming.

What You'll Bring:

• Full Stack Mastery: 8+ years of professional experience building and scaling production-grade applications using modern frameworks like React/Next.js and Node.js, Go, Python or Java.
• System Design Fluency: Deep understanding of distributed systems, REST/GraphQL API design, and how to optimize for performance across the entire stack.
• Cloud-Native Mindset: Hands-on experience with AWS (Lambda, ECS, DynamoDB) and containerization (Docker, Kubernetes) in a CI/CD environment.
• Database Expertise: Proficiency with both relational databases (PostgreSQL/MySQL) and NoSQL solutions, including experience handling large-scale data migrations.
• Modern Web Expertise: Strong command of CSS-in-JS, TypeScript, and state management libraries (Redux/Zustand), with a focus on accessibility and performance.
• Agile Leadership: Proven ability to lead features from conception to deployment in an Agile/Scrum environment, making pragmatic trade-offs between speed and technical debt.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

How We Reward You:

Realtor.com is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degree and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location