Client Operations, B2B SaaS

Location: Athens #LI-Hybrid

About Sedna

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

As an implementation focused Delivery Manager Sedna’s suite of maritime solutions, we are seeking a SaaS experienced individual contributor to join our Customer Operations team in London.

Role Overview

The Implementation Manager owns the delivery of Sedna implementations across some of our most complex and exciting customer relationships. This is a role with real scope, ownership, and the opportunity to make a difference to how customers experience Sedna from day one.

Our customers are shipping and logistics businesses. They are operationally focused, commercially driven, and often undertaking significant change when they adopt Sedna. The person in this role has the opportunity to earn trust quickly, build credibility in a critical industry, and deliver implementations that truly transform how customers work.

This role suits someone who thrives on variety, enjoys the human side of change management as much as the technical side, and wants to be accountable for outcomes rather than just activities. Maritime or shipping experience is strongly preferred, because the ability to speak credibly to our customers about their world is an advantage in this role.

Key Responsibilities

Implementation Delivery

Own the full implementation lifecycle for a concurrent portfolio of customer projects: kick-off, technical configuration, integration, testing, training, go-live, and hypercare. You will have the autonomy to make the decisions that keep projects moving and the support of a strong team behind you.

Stakeholder Management

Serve as the primary point of contact across the project for both internal and customer-side stakeholders, from business users through to C-suite. You will facilitate technical and functional discussions, build alignment across different groups, and communicate project status clearly and with confidence.

Complex Account Ownership

For accounts that need continuity and careful handling post-go-live, you will remain the accountable delivery contact. You will spot risk early and address it proactively, building the kind of relationships that make customers feel well looked after.

On-Site Engagement

Travel to customer sites internationally to contribute to training delivery with our Education team, and manage critical project milestones in person. On-site engagement is a meaningful part of this role and one of the most rewarding, with the opportunity to work directly with customer teams across global shipping hubs.

Technical Troubleshooting

Get hands-on with configuration, data mapping, and integration work where needed, supported by Solution Consulting and Engineering. The expectation is that you can lead the resolution process and keep customers informed throughout.

Change Management

Build and execute communication and stakeholder engagement plans that bring customers through the change journey with confidence. Training plans, adoption milestones, and early usage signals all sit within your remit, supported by our Education and Success teams.

Process Improvement

Bring what you learn in the field back into how the team operates. Insights from live implementations are some of the most valuable inputs we have, and this role is well placed to drive meaningful improvements.

What Success Looks Like

In the first 90 days

You are running at least one enterprise implementation independently, have taken ownership of your customer portfolio, and have embedded well enough in the team to understand the product and where the process has room to improve.

By end of year one

You are managing a full concurrent portfolio with confidence. Customers you have worked with would describe the experience as organised, credible, and valuable. You have contributed at least one meaningful improvement to how the team delivers, and you have a clear sense of where you want to take your career from here.

Directional KPIs

• Implementation project delivery against agreed timelines
• Customer satisfaction at go-live and hypercare exit
• Concurrent portfolio load and throughput
• Time-to-value across the customer base
• Post-go-live account health at point of handover to Customer Support and Success

Qualifications

Required

• Significant experience in a SaaS implementation, delivery, or technical project management role, managing multiple concurrent projects in a customer-facing environment
• Proven ability to manage complex stakeholders, including at executive level, through a structured change process
• Clear, direct communicator in writing and in person
• Self-directed and proactive, with a strong instinct for getting things done

Strongly preferred

• Background in maritime, shipping, or logistics, either from working within the industry or from delivering software to maritime operators, charterers, or ship managers
• Familiarity with API integrations and data flow troubleshooting in a SaaS context
• Experience delivering on-site training and change management programmes

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

Stay ahead, stay agile

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna? 

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry 
• Contribute to solutions that drive both profitability and sustainability in shipping 

The role reports to the Head of Delivery and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.

About the Opportunity

This isn't a traditional sales role; it's a chance to build and operate a hyperlocal magazine in your community, backed by the support of an established national company. You'll build something of your own: developing your market, your client relationships, and working to grow a recurring revenue stream.

If you're a relationship-driven seller ready to invest in building a business, this role blends sales, ownership, and community leadership into one unique opportunity.

Position Summary

We're seeking a Senior Account Executive (known to N2 as Area Directors) to launch, grow, and lead a Stroll publication in your local market. If accepted, you'd operate as a local publisher: driving revenue, building partnerships with business owners, and shaping a magazine that reflects the heart of your community.

Your first months will focus on establishing your territory and building your client base. From there, you grow an asset you own.

This hybrid position involves a blend of in-person community engagement and work performed from your home office.

Who You Are

• Entrepreneurial and self-directed: you're energized by building something, not just maintaining it
• A natural relationship-builder with consultative sales instincts
• Motivated by helping local businesses grow and succeed
• Confident enough to trust N2's proven system and make it your own

What You'll Do

• Conduct consultative meetings with local business owners to establish long-term advertising partnerships
• Build meaningful relationships within the community using a proven engagement model
• Connect local businesses with their ideal customers through your publication
• Engage with homeowners to capture authentic, community-driven content
• Manage your territory, sales pipeline, and publication operations
• Partner with N2's national team for design, production, training, and ongoing support
• Lead your publication's growth as the face of Stroll in your market

What You’ll Love

• Ownership, Not Just Employment – Build and manage a local publication business in your market
• Flexible Schedule – Design your workday around your life
• Comprehensive Training – Proven, repeatable systems to guide your success
• Award-Winning Culture – Supportive, nationally recognized team behind you
• Community Impact – Become a connector and leader in your local area

Income Snapshot

The average yearly commission earned among the top 10% of Reporting Publications (the 39 highest earning publications out of 394 total) was $177,692. Within this group, the median was $160,913, the highest was $336,214, and the lowest was $132,096.

Your financial results may differ. Important assumptions and qualifiers relating to this information can be found in Item 19 of our October 10, 2025 franchise disclosure document.

About The N2 Company

The N2 Company helps small- to mid-sized businesses connect with affluent homeowners through high-quality monthly publications, targeted digital advertising, and creative community events. Our portfolio includes 800+ custom publications across brands including Stroll, BeLocal, Greet, Real Producers, and more.

About Stroll Magazine

Stroll delivers hyper-local content to desirable, affluent communities. Residents value Stroll because the content comes from the community itself. Local businesses benefit by connecting directly with these engaged homeowners.

Requirements

• High school diploma or GED
• US Resident
• Hybrid (local community engagement + home office)

Let’s start with the role:

As an Affiliate Executive, you will play a key role in driving Betano’s international growth by scaling and optimizing our affiliate channel and various digital marketing partnerships (including content). You will join a dynamic, fast-growing marketing team and work closely with the Performance marketing team to deliver measurable, value-focused outcomes across Germany, Denmark, and Bulgaria, with a strong emphasis on the German-speaking market. This is a hands-on, performance-driven role centered on partner acquisition, commercial optimization, digital marketing and data-led decision-making.

• Actively collaborate as part of the Performance Marketing team, contributing to weekly and monthly performance reviews, planning sessions, and optimization meetings;
• Support the Affiliate & the broader Performance Marketing team with reporting, content optimization initiatives, and partner activations;
• Monitor current affiliate partner performance and analyze their activity across all digital placements, including content positioning, visibility, and promotional prominence;
• Onboard and scale new affiliate and relevant partnerships through commercial negotiations, deal structuring, and performance-based agreements;
• Own and optimize affiliate performance across assigned markets, ensuring ROI-positive growth and scalable acquisition;
• Monitor market trends and industry developments within the affiliate and iGaming ecosystem;
• Develop and maintain weekly, monthly, quarterly, and annual performance reports, tracking KPIs such as Cost, Impressions, Clicks, CPA, Revenue, LTV, and conversion efficiency;
• Identify and analyze affiliate performance trends and deliver actionable insights, forecasts, and recommendations to stakeholders;
• Provide proactive account management by tailoring promotional mechanics to maximize partner performance;
• Execute and optimize market-specific affiliate campaigns aligned with local audience behavior and regulatory requirements;
• Own affiliate CRM management & manage affiliate tracking, ad-serving, and campaign attribution platforms to ensure accurate performance measurement;
• Ensure all affiliate activity adheres to local regulatory frameworks across Germany, Denmark, and Bulgaria;
• Build and maintain long-term, performance-focused relationships with high-value affiliate partners;
• Identify and execute ad-hoc growth opportunities based on performance data and market demand.

What you’ll bring:

• Bachelor’s degree in Marketing, Business Administration, Management, or a related field (a Master’s degree is a plus);
• 2+ years of proven experience in Performance Marketing or Affiliate Marketing, preferably within iGaming;
• Excellent written and verbal communication skills in English;
• Professional proficiency in German, or native-level fluency, is a strong plus;
• Strong understanding of affiliate, influencer, and performance marketing models;
• Extremely numerate with a superb understanding of cost control;
• Great sales, negotiation, and problem-solving skills;
• Advanced proficiency in Excel and Google Sheets for data-driven decision-making;
• Strong understanding of commercial models and local market dynamics;
• Strong understanding of brand awareness and market expansion strategies.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support 
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Senior Sales Executive

Location: Athens - Office Based 

*Exceptional on target earnings potential*

We’re looking for Greece’s next generation of salespeople who will be joining us after a record-breaking year. We’re seeking motivated and positive self-starters who want to accelerate their careers and become experts within the Foreign Exchange market.

About the Job

As a Senior FX Sales Executive, you will be a crucial contributor to the growth of Ebury, responsible for promoting the growth of Ebury. You will do this through independent research and campaigns, targeting international operating companies in the local market

Responsibilities:

• Identify and acquire new companies to build a database of clients.
• You will create, develop and manage new business opportunities through various mediums, working alongside a Senior Sales Manager or Head of Sales.
• Onboarding new clients and cross-selling to existing clients.
• Provide a high level of customer service.
• Work closely with the wider team and report on sales progress.

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• Rapid career progression and a range of structured career paths including leadership and account management/dealing.
• Training and mentoring from some of the world’s most experienced and successful FX professionals.
• International development opportunities include attending global Sales Boot Camps.
• Spacious and modern office in Athens

You…

• Will have 3-5 years' experience in sales and/or relationship management experience
• Have experience within a B2B or client-facing environment
• Possess proven experience in selling FX and/or international payment solutions, with a strong track record of driving revenue growth 
• Speak Greek and fluent English
• Will have a high-level understanding of the SME and the Midcap sector.
• Have a flexible mindset and a sense of urgency aligned with our fast-paced culture
• Experience in financial markets products a plus

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Dealing Boot Camps.
• Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Dealing Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

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