As we are growing rapidly, we are recruiting an Merchant Service Associate to support our merchant partners and ensure the best possible partnership along their journey with Wolt. As a Merchant Service Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success. As well as defining and shaping our Merchant support to take it to new heights. The role is based in Astana. 

What you’ll be doing

Day-to-day in this role you’ll:

• Building relationships with our partners by training them on using our systems and keeping them informed of any updates.
• Ensuring our partners meets the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Helping develop our partners and their businesses by leveraging collected user data.
• Maintaining the accuracy and brand consistency of our menu platform, including text and visuals.
• Resolving operational tasks of our partners to ensure smooth operations.
• Monitoring tasks, cases coming from partners.
• Assisting the Account management team with mass communication with our partners.

Our humble expectations

• Excellent interpersonal skills, as you will be working with various partners and teams.
• Experience in customer support and account management is a plus.
• A structured, detail-oriented, service-oriented approach, with strong decision-making and problem-solving abilities.
• Fluency in Kazakh and Russian, with the ability to work in English.

What we offer

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English. 

• 🌍 Independent work in a dynamic, international team
• 🩺 Medical Insurance and strengthened sick leaves
• 🚀 Career growth
• 💙 Employee Assistance Program - therapy and wellbeing
• % Discount on your Wolt orders
• 🧑‍🎓 Wolt-wide training programs
• 🎉 Team budgets
• 🍊 Fruits and drinks at the office

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being the key player in maintaining integrations and expanding the more technical aspects of our local organization, then click below to apply and get the conversation going!

We will be accepting & reviewing applications till April 25th. If this sounds like an opportunity you want to pursue, apply today! 

We are seeking a skilled Middle Web Project Manager to oversee a complex website and its network of mini-websites while coordinating delivery across multiple departments. This role requires someone who can handle complex multi-site projects, manage competing departmental priorities, and navigate challenging situations while ensuring timely delivery. The ideal candidate will demonstrate strong coordination skills, adaptability under pressure, and the ability to maintain stakeholder alignment across diverse organizational functions.

Key Responsibilities

• Manage multi-site project initiatives including content updates, feature releases, technical improvements, and integration projects
• Facilitate collaboration between Development, HR, Design, and Marketing departments on website-related projects
• Balance competing departmental requests and resource needs while keeping projects on track
• Respond effectively to project challenges, including technical issues, scope changes, and resource constraints
• Manage stakeholder expectations during difficult situations while maintaining project momentum
• Adapt project approaches when facing unexpected challenges or changing requirements
• Track project progress and identify potential risks before they impact delivery schedules
• Ensure quality standards are maintained across all website projects and deliverables
• Continuously identify and implement improvements to development and delivery processes to enhance team efficiency, and improve overall project outcomes
• Communicate with stakeholders throughout project lifecycle, gathering requirements and managing expectations
• Present project proposals and updates to various departmental leads
• Support change management efforts during website transitions and system updates
• Collect and analyze data to support website optimization decisions
• Maintain awareness of web industry trends and best practices

Qualifications

• 3+ years of proven web project management experience with demonstrated success in website or digital projects
• Experience in Business Analysis or a PM role with strong BA involvement, including requirements gathering, process analysis and translating business needs into development tasks.
• Strong analytical and research skills for identifying optimization opportunities
• Excellent organizational and planning abilities for managing complex multi-site projects
• Proven experience in cross-functional team coordination and stakeholder management
• Website project management experience including content, technical, and design aspects
• Excellent communication and interpersonal skills for multi-departmental coordination
• Ability to work independently and collaboratively depending on project needs
• Flexibility to adapt to changing project requirements and tight deadlines
• Solution-oriented mindset with data-driven decision-making approach
• Website analytics and optimization tools experience
• Content management system familiarity
• Practical experience with JIRA, Confluence, and Figma
• Fluency in English (written and verbal)

What We Offer

• Opportunity to shape the backbone systems of a modern, data-driven digital company.
• Autonomy to lead meaningful projects from ideation to impact.
• A collaborative, innovation-first environment that values initiative and experimentation.
• Reduced working hours on Fridays during the summer.
• Schedule: Monday–Friday, 1 PM – 9 PM EET.

Why Join Us

You’ll be at the intersection of technology, process innovation, and business growth - building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.

We are seeking an experienced Middle Project Manager with a strong background in Project Management and Process Implementation to lead the development and implementation of the new internal systems and business processes. The ideal candidate has a blend of project management, analytical, and soft skills to analyze and improve processes on department and company levels and communicate directly with the stakeholders.

Key responsibilities:

• Lead the end-to-end internal project lifecycle - from requirements gathering to solution delivery and business process implementation
• Conduct user interviews and stakeholder discovery sessions to identify business needs, validate assumptions, shape the direction of process or system improvements, and translate them into clear, actionable project requirements
• Act as a bridge between business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage
• Work closely with product managers, design, development, and other teams to ensure timely and high-quality delivery
• Identify and manage project risks, issues, and dependencies, providing mitigation strategies and solutions
• Lead change management efforts, ensuring smooth transitions and stakeholder engagement throughout project phases
• Monitor project performance and KPIs, ensuring alignment with project objectives and business outcomes
• Lead business process implementation - ensuring solutions are embedded into actual workflows and adopted by the teams
• Collect and analyze data to support decision-making and proposed solutions
• Prepare and deliver progress reports, presentations, and status updates to stakeholders and senior management
• Maintain awareness of industry trends, emerging technologies, and best practices
• Proactively identify potential process improvements, efficiency gaps, and blind spots across teams and workflows

Qualifications

• 3+ years of experience in project management
• Strong organizational, planning, and delivery skills
• Experience in business process analysis and optimization, or product workflow buildup, is a must
• Strong communication and stakeholder management skills
• Experience working with cross-functional teams and both business and technical stakeholders
• Data-driven approach to decision-making
• Experience working with AI or implementing AI into products or business processes 
• Ability to work independently and as part of a team
• Flexibility to adapt to changing requirements and deadlines
• English at least B2

What We Offer

• Opportunity to shape the backbone systems of a modern, data-driven digital company.
• Autonomy to lead meaningful projects from ideation to impact.
• A collaborative, innovation-first environment that values initiative and experimentation.
• Reduced working hours on Fridays during the summer.
• Schedule: Monday–Friday, 1:00/2:00 PM – 9:00/10:00 PM EET.

Why Join Us

You’ll be at the intersection of technology, process innovation, and business growth - building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.