Highlights:

Location: Remote (CET hours preferred)

Compensation: $4,400 - $5,600 Gross + stock options

Language: Russian-speaking team

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

You will join a small team responsible for the stability, performance, and security of our server infrastructure: bare metal, VMs, databases, queues, networking, and infrastructure security. Our philosophy is simple: the team owns its systems end-to-end, and every engineer should be able to diagnose and fix issues in their area of responsibility.

This role is for someone who enjoys working with real infrastructure (OS, hardware/virtualization, networks), not just cloud abstractions.

What You'll Do

• Work primarily with on‑premise infrastructure (bare metal and VMs): setup, maintenance, troubleshooting
• Drive clarity in ambiguous situations by defining requirements, assumptions, and next steps
• Own automation projects end‑to‑end (design → rollout → maintenance)
• Improve how we operate: harden and tune systems and also improve the way the team works in terms of operational hygiene
• Keep the platform stable, fast, and secure: servers, web servers, databases, queues
• Investigate production incidents across OS / networking / infrastructure layers, apply temporary mitigations, coordinate with developers and participate in post‑mortems
• Participate in on‑call rotations
• Use AI in all aspects of day‑to‑day work: researching, troubleshooting, developing

Requirements

• 4+ years as a DevOps Engineer / SRE (or very close responsibilities)
• Real, hands-on experience with servers (VMs, bare metal) at the OS level and below: configuring, troubleshooting, digging into “why it’s broken”
• Confident Linux skills (we use Ubuntu). We expect you to be comfortable with the core tools from Linux Crisis Tools
• Solid understanding of networking basics; ability to configure and troubleshoot iptables
• Ansible + Git
• Experience with Bash or Python scripting for automation/observability
• Production/on‑call experience: diagnosing incidents, restoring service, participating in post‑mortems
• Ownership and attention to detail. Downtime is expensive: five years ago, 10 minutes of downtime cost us $100k — today it’s even more

Nice to Have

We understand it’s impossible to be an expert in everything, but it’s important to have solid hands-on experience in two or more of the areas below:

• ClickHouse, MongoDB: what each database is used for, monitoring, troubleshooting performance and slow queries, sharding
• Kafka: operating clusters at scale (topic moves, broker replacements, tuning)
• Redis: high‑load tuning, replication, sharding, performance monitoring
• Elasticsearch: configuration, scaling, sharding/cluster management
• HAProxy / Nginx: load balancing, SSL/TLS, caching, reverse proxying, performance monitoring
• OS tuning: kernel/network stack/filesystem parameters for high‑load systems
• Full Disk Encryption on LVM: We use Clevis + Tang in production
• Infrastructure Security: Teleport, HashiCorp Vault

Bonus points

Great if you’ve worked with any of the following:

• VictoriaMetrics and how it differs from the Prometheus stack
• Complex CI/CD pipelines. We use scripted Jenkins pipelines
• Bare‑metal Kubernetes: provisioning, networking (MetalLB or alternatives), isolation from the internet, scaling across providers (like OVH, Hetzner) and integration with existing infrastructure
• Flux and GitOps
• Terraform

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

Location: Remote (CET hours preferred)

Compensation: $4,000 - $5,200 gross + stock options

Language: Russian-speaking team

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

As a Backend Developer, you will be a key architect of the engine that powers our global platform. You'll resolve complex challenges in a high-load, distributed system, building and scaling the infrastructure that processes millions in donations. This is not a maintenance role; it's a high-impact, product-focused engineering position where clean architecture, performance, and reliability are paramount.

You will work on a complex product ecosystem—from our modern checkout experience to donor portals and massive analytics pipelines—all powered by a cutting-edge tech stack.

• Backend: Node.js (Koa, NestJS), TypeScript
• Database: MongoDB
• Infrastructure: Kafka for event streaming, Bull (Redis) for background jobs, ClickHouse for analytics, and Elasticsearch for search.

What You'll Do

• Design, build, and maintain clean, efficient, and scalable backend services in Node.js and TypeScript.
• Develop new product features from concept to deployment, collaborating closely with product managers and frontend engineers.
• Own key parts of our backend architecture, making critical decisions that enhance performance, reliability, and security.
• Write comprehensive unit tests and conduct thorough code reviews to maintain code quality.
• Proactively identify and implement system improvements, refactoring legacy code where necessary.
• Contribute to a culture of engineering excellence by mentoring others and sharing your expertise.

Requirements

• Experience: 5+ years of backend development experience, preferably in a product-driven environment.
• Node.js Expertise: Strong, hands-on experience with Node.js and modern frameworks like Koa or NestJS.
• TypeScript Pro: Deep expertise in TypeScript, including its advanced typing and module systems.
• Database Skills: Solid experience with MongoDB or other NoSQL databases.
• Distributed Systems: Familiarity with event-driven architecture using tools like Kafka, RabbitMQ, or Bull/Redis.
• Data & Search: Hands-on experience with ClickHouse (or similar analytics DBs) and Elasticsearch.
• Architectural Mindset: A strong understanding of system design, clean architecture principles, and performance optimization.
• Ownership: The ability to work independently, take ownership of your work, and see projects through to completion.
• Communication: Comfortable working within a Russian-speaking team.

Nice to Have

• Prior experience working in a remote-first, globally distributed team.
• Experience with performance monitoring and observability tools (e.g., Prometheus, Grafana, Datadog).
• A genuine interest in the non-profit technology sector.
• A hypothesis-driven mindset and the ability to communicate complex technical concepts to non-technical stakeholders.

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

• Location: Armenia, Remote (core hours 9:00–18:00 CET)
• Stock options
• Languages: Fluent in English and Russian
• Reports to VP, Product

About Fundraise Up

Fundraise Up is a global fundraising platform that powers tens of millions of dollars in donations every month for leading nonprofits — including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. We're known for product quality, performance, and a 4.9/5 rating across top review platforms.

As we scale the core, we're deliberately investing in high-risk, high-upside product bets that could define the future of digital fundraising. That's where the Lab comes in.

The Lab

The Lab is Fundraise Up's 0→1 track. It operates ahead of the roadmap, investigating opportunities driven by new technologies, AI, data, and infrastructure shifts — often before there's a clear buyer or demand signal.

The Lab does not run scaled products. It finds, validates, and hands off the ones worth scaling.

The Role

This is a player-coach role. You'll build and lead the Lab function while personally owning 1–2 of the highest-leverage bets.

Your job is to reduce uncertainty, not ship features. You'll own ideas end-to-end — from hypothesis framing through fast experiments to explicit investment decisions: scale, pivot, or kill. Most ideas should die early. A few may graduate into Core or New Products with strong evidence behind them.

Success = learning velocity, decision quality, and team leverage — not output volume or adoption.

Key Responsibilities

• Portfolio & Strategy: Own the Lab bet portfolio. Size opportunities, set entry/exit criteria, and make decisive scale/iterate/kill calls. Maintain a visible exploration backlog.
• Experimentation: Frame experiments around the single riskiest assumption. Define kill criteria before building. Choose the right fidelity (prototype, spike, wizard-of-oz, no-code, live pilot). Ship fast and protect learning speed.
• Investment Decisions: Synthesize results into opinionated recommendations. Communicate what was tested, learned, and what remains unknown. Kill zombie initiatives — every experiment ends with a decision.
• Handoffs: When a bet shows strong signal, prepare validated hypotheses, evidence packs, risks, and a proposed scaling model. Transfer ownership fully.
• GTM & Partnerships: Source and close lighthouse pilots with clear scope, metrics, and off-ramps. Identify enabling partners and join strategic calls to move pilots to business validation.
• Team: Build a repeatable Lab Operating System (pipeline reviews, kill reviews, demo days, post-mortems).
• AI & Transparency: Use AI tools to accelerate research, synthesis, and prototyping. Explore AI-enabled product ideas with a realistic lens on cost, data, and accuracy. Publish decision memos and share failed experiments openly.

What Great Looks Like in 12 Months

• 3–5 high-risk bets tested with clear outcomes (scaled, iterated, or killed with rationale)
• 1–2 bets graduated to New Products or Core with evidence packs and clean handoffs
• A transparent kill list that saves months of misdirected effort
• A functioning Lab team with clear ownership, experiment discipline, and stakeholder trust
• A repeatable Lab Operating System that compounds learning

Requirements

Experience (Must-Have)

• 8–10+ years in Product with a proven 0→1 track record
• Personally owned multiple high-risk bets with explicit go/kill decisions
• 3+ years managing PMs (player-coach or group lead)
• Fluency across validation tools: discovery, prototypes, engineered MVPs — knows when each is appropriate
• Cross-functional leadership across Eng/Design/Analytics and GTM; comfort in pre-sales/pilot settings
• Experience where learning speed mattered more than polish and real downside risk was present

AI & Technical Judgment (Critical)

• Hands-on experience using AI as a product-building and exploration tool
• Can prototype with LLMs, APIs, or modern tooling and ship a functional prototype quickly
• Able to scope AI experiments realistically and judge feasibility without full engineering validation
• Can spot capability shifts and turn them into testable hypotheses
• Evaluates build vs. buy vs. partner decisions

This background often comes from: founder/co-founder roles, early-stage startups, internal labs/innovation teams, or new market bets inside larger companies.

Bonus

• Ex-founder with a clear ship/scale/kill story and measurable outcomes
• Payments, fintech, e-commerce, or nonprofit domain experience
• EU market familiarity (PSD2/SCA, data/privacy norms) and additional languages

This Role Is Not For You If…

• Your background is mostly in roadmap-driven delivery with stable scope
• You prefer incremental optimization of mature products
• You need long planning cycles and large teams to move
• You avoid pilot conversations or hesitate to ask customers for real commitments
• Ambiguity makes you uncomfortable

Why Work With Us

• Real ownership over high-impact bets with the authority and team to pursue them
• Leadership that values clear thinking over activity
• Permission — and expectation — to kill bad ideas early
• Access to real customers, real data, and real constraints
• Flat structure, transparent culture, and equity participation

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 31 days of paid time off
• 100% paid telemedicine plan
• Home office setup assistance
• English learning courses
• Professional education budget
• Gym or swimming pool membership
• Co-working support
• Fully remote work

Highlights

Location: Remote (CET hours preferred)

Compensation: $5,500 - $6,500 gross + stock options

Language: Russian-speaking team; English B2+ required

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We are looking for an experienced Team Lead to join our Elements team. In this role, you will lead the development of embedded "elements" — a suite of widgets that non-profits integrate into their websites to drive donations or display impact statistics. Tech Stack: Node.js, React, TypeScript, MongoDB, Cloudflare Workers, and Kafka.

We already have a strong team of developers as well as a product and technical roadmap in place, but we are missing a strong technical leader to lead the team.

What You'll Do

• Lead a team of 3-5 Fullstack developers.
• Write and review code (approximately 70/30 split in favor of management).
• Ensure the team follows company processes and engineering guidelines.
• Own the delivery of features and adherence to deadlines.
• Make technical decisions, prepare technical designs for new features, and align them with neighboring teams and your manager.
• Manage technical debt and maintain the technical backlog for your team.
• Mentor and develop engineers; conduct regular 1:1 meetings.
• Onboard new team members.
• Conduct performance reviews.

Requirements

• You are an experienced Engineering Team Lead with 10+ years of software development experience, including at least 2 years as a Team Lead or Engineering Manager managing a team of 3–5 developers.
• You’re a hands-on leader who can write code, make sound technical decisions, and design systems thoughtfully.
• You have strong people management skills — hiring, coaching, giving feedback, and resolving conflicts.
• You have at least 3 years of experience as a Fullstack Developer.
• You have at least 5 years of experience in product companies working with our stack: TypeScript, Node.js, MongoDB, Kafka, Redis.
• Experience working in fast-growing companies or startups will be a plus.
• Your English is at B2+ level: you don’t struggle to find words and can confidently discuss any technical topics.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

Location: Remote (CET hours preferred)

Compensation: $5,500 - $6,500 gross + stock options

Language: Russian-speaking team; English B2+ required

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We’re looking for an experienced Team Lead to join the Donor Experience Platform team. In this role, you will lead the development of a technical platform (internal API) that powers the company’s key products — various forms and interfaces for processing online donations.

We already have a strong team of developers as well as a product and technical roadmap in place, but we are missing a strong technical leader to lead the team.

What You'll Do

• Lead a team of 5-8 Fullstack developers.
• Write and review code (approximately 70/30 split in favor of management).
• Ensure the team follows company processes and engineering guidelines.
• Own the delivery of features and adherence to deadlines.
• Make technical decisions, prepare technical designs for new features, and align them with neighboring teams and your manager.
• Manage technical debt and maintain the technical backlog for your team.
• Mentor and develop engineers; conduct regular 1:1 meetings.
• Onboard new team members.
• Conduct performance reviews.

Requirements

• You are an experienced Engineering Team Lead with 10+ years of software development experience, including at least 2 years as a Team Lead or Engineering Manager managing a team of 5–10 developers.
• You’re a hands-on leader who can write code, make sound technical decisions, and design systems thoughtfully.
• You have strong people management skills — hiring, coaching, giving feedback, and resolving conflicts.
• You have at least 5 years of experience as a Fullstack Developer.
• You have at least 5 years of experience in product companies working with our stack: TypeScript, Node.js, MongoDB, Kafka, Redis.
• Experience working in fast-growing companies or startups will be a plus.
• Your English is at B2+ level: you don’t struggle to find words and can confidently discuss any technical topics.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

• Location: Armenia Remote
• Stock options
• Languages: Fluent in Russian; English (B2)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF-the most prominent UN charity-uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia, Armenia. We primarily communicate in Russian. 

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

What We Expect

We are looking for a designer with 7+ years of experience. You must be able to generate multiple solutions, justify them, receive and digest feedback effectively. It's essential to be comfortable with the idea of redoing everything from scratch. If such a request hurts your feelings, then we might not be the right fit – we deeply refine solutions, experiment extensively, and discard many ideas along the way.

It's super important to adhere to all types of agreements.

Proficiency in English at B2 level is required.

Before or after the interview, we may ask you to complete a test assignment. If you are concerned about us "using free ideas for the project," we will compensate you for the task regardless of the outcome (please inform us before starting).

Your Responsibilities

• Design and document UX scenarios, and create interactive prototypes.
• Build and maintain interfaces for different parts of the product in Figma.
• Collaborate with product managers, business analysts, and other designers.
• Oversee the quality of implementation during later stages of development.

Additional Information

• Our team works remotely, but we operate on a 9 AM to 6 PM CET schedule. During these hours, we actively collaborate via calls and discussions.
• The final compensation will depend on your experience, performance on the test task, technical interview results, and your country of residence.

Why Join Us

We’re building a strong team of passionate individuals. Everyone brings unique experience and is eager to share it.
There’s no complex hierarchy here — everyone is just a Zoom call away. Nearly all of our financial statistics are open internally, and we regularly share how the product, sales, and support work, where our clients and revenue come from, and what’s new and interesting across the company.

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses.
• Relevant professional education.
• Gym or swimming pool.
• Co-working.
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights 

• Location: Armenia, Remote
• Stock options
• Languages: Fluent in English and Russian.

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About the Role

This role is the primary owner of how the product team operates. You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable.

You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most. You focus on what scales across the whole product team, not what solves a one-off problem for one squad.

The Product Ops team is two people: you and one manager — with plans to grow. This is a genuinely hands-on role — you'll be doing real work, not just directing it. Expect to own processes end-to-end, from design through adoption.

What You'll Own

• Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit.
• Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption.
• Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment.
• Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team.
• Identify and escalate systemic process problems that require cross-team or leadership-level decisions.
• Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team.
• Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise.

What Success Looks Like

• Product Ops initiatives have a transparent, understood focus — no one wonders what the function is for.
• Shared processes are adopted and used consistently across product teams (measured by adoption rate and CSAT).
• Operational noise decreases — fewer ad-hoc requests, less manual coordination, fewer alignment gaps.
• Product decisions become more predictable and higher quality — even as the company keeps scaling fast.

What We're Looking For

• Process design experience. You've built or significantly improved operational processes in a product or tech environment. You think in systems, not tasks.
• Cross-functional influence. You know how to align people who don't report to you. You bring clarity to ambiguous situations and can drive decisions across teams.
• Metrics-driven. You track adoption and satisfaction as seriously as any product team tracks conversion. You know how to set a baseline and measure change.
• Bias toward scalability. You distinguish between fixing a one-off problem and building something the whole team can use. When both paths are possible, you ask: will this still work when the team doubles?
• Full ownership of your domain. You take accountability for outcomes, not just tasks. Blockers are your problem to solve — not someone else's.
• AI automation fluency. You've used AI tools to automate workflows or processes — and you can identify where automation creates real leverage vs. where it's noise.
• Fluent English (C1+). We're a mixed company — the product team works in Russian, but you'll have English-language meetings daily and work with English documentation constantly.

Bonus Points

• Product fluency — you understand how product teams work: discovery, prioritization, planning cycles, roadmap trade-offs
• Background in product operations or program management
• Familiarity with OKR frameworks, quarterly planning processes, or company-wide goal alignment
• Comfortable working in a fast-scaling environment without a defined playbook for everything

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 31 days of paid time off
• 100% paid telemedicine plan
• Home office setup assistance
• English learning courses
• Professional education budget
• Gym or swimming pool membership
• Co-working support
• Fully remote work

Highlights

Location: Remote (CET hours preferred)

Compensation: $4,400 - $5,100 gross + stock options

Language: Russian-speaking team, English B1+ required

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

As a Senior Data Engineer, you will be responsible for designing, building, and optimizing scalable data pipelines and ETL/ELT processes.

At the initial stage, you will be the first engineer in this direction, taking full ownership of the data domain. As the product and data needs grow, we plan to expand the team, and you will have the opportunity to contribute to its development.

This role requires a high level of autonomy and ownership, combined with close collaboration with analytics, Data Science, and engineering teams.

What You’ll Do

• Design and evolve the architecture of the data platform and storage systems.
• Build reliable ETL/ELT processes and develop scalable data pipelines for delivering data into a centralized analytical warehouse.
• Maintain and further develop the Data Warehouse.
• Collaborate with engineering and analytics teams on system design and architectural decisions.
• Ensure data governance and maintain high standards of data quality.
• Write and optimize queries for MongoDB and ClickHouse.
• Manage and maintain workflows in Airflow.

Requirements

• Experience: 7+ years of experience as a Data Engineer.
• Programming: 5+ years of experience with Python, TypeScript, Node.js, Kafka.
• Strong understanding of data processing algorithms and principles.
• Hands-on experience with ClickHouse, Airflow, Amazon S3, Git, Docker.
• Solid understanding of Data Lake and Data Warehouse architectures.
• Experience working with large-scale data and query optimization.
• Ability to work collaboratively toward shared goals.
• Strong sense of ownership, responsibility, and proactivity.
• English level: B1+.

Nice to Have

• Experience with Apache Parquet, MLflow, MongoDB. 

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Location: Remote (CET hours preferred)

Compensation: $3,600 - $4,600 Gross + stock options

Language: Russian-speaking team

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

As a Senior QA Engineer (Quality Enablement), you will work in a cross-team role focused on improving product quality through processes, practices, and engineering influence across the entire organization.

QAE does not write product tests for teams on a regular basis. Instead, the role focuses on:

• Helping teams build effective testing strategies
• Reviewing test scenarios, automated tests, and technical decisions
• Analyzing quality metrics and driving improvements
• Educating teams on testing and automation best practices
• Preventing production incidents and reducing technical debt
• Contributing to test frameworks (helpers, utilities)

What You'll Do

• Help product teams define and improve testing strategies (unit / integration / E2E)
• Review test scenarios, automated tests, and quality-related technical decisions
• Analyze defects, flaky tests, and testing results
• Drive improvements based on quality metrics and recurring issues
• Support teams in building reliable and scalable test automation
• Contribute to test frameworks and shared tooling (helpers, utilities)
• Collaborate with engineers, product teams, and QA engineers
• Educate and mentor teams on testing practices and automation approaches
• Ensure test automation does not negatively impact CI performance

Requirements

• 7+ years of experience in testing web client-server applications
• 3+ years of experience in test automation
• Hands-on experience writing automated tests (E2E / integration)
• Experience with JavaScript / TypeScript
• Understanding of frontend architecture (React)
• Understanding of backend architecture (Node.js / NestJS)
• Experience developing or maintaining test frameworks
• Strong understanding of testing levels (unit / integration / E2E)
• Experience writing test scenarios or defining test strategy
• Experience reviewing automated tests (code review)
• Experience with CI/CD (Jenkins or similar)
• Docker (images, networks, volumes, docker-compose)
• Ability to influence quality through processes, not only code
• Strong communication skills
• Ownership mindset and willingness to take responsibility for quality decisions

Nice to Have

• Experience introducing testing or automation processes in teams
• Experience working with quality metrics (flaky rate, coverage, CI performance)
• Experience analyzing defects and improving processes
• Experience conducting trainings, workshops, or mentoring
• Experience working across multiple product teams
• Experience building or evolving E2E frameworks
• Experience reducing flaky tests and optimizing CI
• Experience in platform or enablement teams

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Why this role exists:

This role exists to keep Private Entrepreneur (PE/FOP) accounting accurate, compliant, and scalable — while leading a team that can support growth across locations without chaos. You’ll own standards, controls, and operations so the business can move fast with confidence.

What you’ll work on:

You’ll lead the PE Hub team, ensure compliance and reporting quality, launch workflows for new locations, and continuously improve processes (including automation).

What you’ll drive:

Team leadership & performance

• Lead the PE Hub team: workload distribution, performance oversight, forecasting resource needs.
• Define KPIs and PDP metrics; build development plans and knowledge-sharing routines.

Compliance & regulatory excellence

• Ensure compliance with relevant laws and regulation changes across jurisdictions.
• Maintain team readiness through updates, internal guidance, and consistent standards.

Internal controls & service quality

• Implement and maintain strong internal controls over PE accounting operations.
• Provide a full spectrum of accounting services with accuracy and predictability.

Reporting

• Ensure accuracy and consistency of PE reporting approaches and outputs.

New locations & scaling

• Research new locations, set up workflows, and ensure documentation completeness and accuracy.
• Build scalable processes so expansion doesn’t break quality.

Process improvement & automation

• Continuously improve internal processes to enhance efficiency, accuracy, and compliance.
• Identify automation opportunities and optimize workflows inside tools/systems.

What makes you a GR8 fit:

Must-have

• 5+ years in accounting/reporting, including supervision of PE activities (FOP/PE).
• Strong knowledge of accounting principles, taxation, and PE-related regulations.
• Experience with internal controls and risk management in accounting/tax.
• Ability to manage audits (at least internal; external is a plus).
• Strong problem-solving under tight deadlines; high attention to detail.
• Experience improving processes and leveraging accounting systems/ERPs.
• English B1+; Ukrainian or Russian fluent.

Nice-to-have

• Experience supporting multiple jurisdictions / cross-border PE setups.

We are looking for a motivated Senior Software Engineer (Python + AI) who is willing to dive into the new project with a modern stack. If you’re driven by a curiosity to learn and a desire to produce meaningful results, please apply!

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

Our client is one of the Big Four accounting firms and the world’s largest professional services network. Headquartered in London, they operate in 150+ countries with 460,000+ professionals delivering excellence in audit, tax, consulting, and advisory.

The team you will join designs, develops, and deploys innovative enterprise technology and AI-driven tools to support the delivery of tax services. It is a dynamic group combining expertise in tax, software engineering, change management, and project management, working on initiatives from tool design and deployment to training development and engagement management.

Project Tech Stack

Azure Cloud, Microservices Architecture, .NET 8, ASP.NET Core services, Python, MongoDB, Azure SQL, Angular 18, Kendo, GitHub Enterprise with Copilot, LangGraph, LangChain, RAG Pipelines, Multi-modal LLMs

What You’ll Do

• Providing requirements analysis, system design, Python and AI development, troubleshooting, performance optimization, and technical support
• Designing, developing, and maintaining scalable Python applications using FastAPI and Pydantic
• Implementing asynchronous and parallel programming solutions with asyncio
• Conducting thorough code reviews to ensure adherence to established guidelines and maintain high code quality
• Integrating and experimenting with multi-modal GenAI models (text-to-image, text-to-audio, etc.)
• Working both independently and collaboratively within the team
• Providing clear instructions to team members and helping coordinate day-to-day operations
• Communicating with the client on a regular basis
• Providing technical leadership for the team – mentor, coach, and lead by example

What You Bring

• 5+ years of background in development
• Strong background in Python, FastAPI
• Experience with Pydantic for data validation and schema definition in Python applications
• Hands-on experience with asyncio, asynchronous/parallel programming
• Experience with Generative AI and Large Language Models (LLMs) to solve real-world problems and in developing agentic AI applications to enhance AI interaction
• Understanding of RAG pipelines and hybrid search with vector databases
• Strong analytical and problem-solving abilities with a detail-oriented mindset
• Pragmatic approach to balancing process against flexibility in achieving objectives
• Excellent organizational skills, including the capacity to self-manage, structure work, set priorities, and work to deadlines
• Excellent troubleshooting and communication skills

Nice to have

• Experience working with Azure Cloud services (or other major cloud platforms), including a range of SaaS offerings such as Service Bus, Data Lake, Blob Storage, Redis, and more
• Familiarity with agentic protocols such as MCP and A2A is a strong plus
• Hands-on experience with the LangGraph stack, including long-term memory, human-in-the-loop workflows, and state management, is highly desirable
• Familiarity with .NET is considered a plus
• Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes
• Solid understanding of microservices architecture and its implementation in scalable systems

English level

Intermediate+

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We are looking for a motivated Senior Software Engineer (Python + AI) who is willing to dive into the new project with a modern stack. If you’re driven by a curiosity to learn and a desire to produce meaningful results, please apply!

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

Our client is one of the Big Four accounting firms and the world’s largest professional services network. Headquartered in London, they operate in 150+ countries with 460,000+ professionals delivering excellence in audit, tax, consulting, and advisory.

The team you will join designs, develops, and deploys innovative enterprise technology and AI-driven tools to support the delivery of tax services. It is a dynamic group combining expertise in tax, software engineering, change management, and project management, working on initiatives from tool design and deployment to training development and engagement management.

Project Tech Stack

Azure Cloud, Microservices Architecture, .NET 8, ASP.NET Core services, Python, MongoDB, Azure SQL, Angular 18, Kendo, GitHub Enterprise with Copilot, LangGraph, LangChain, RAG Pipelines, Multi-modal LLMs

What You’ll Do

• Providing requirements analysis, system design, Python and AI development, troubleshooting, performance optimization, and technical support
• Designing, developing, and maintaining scalable Python applications using FastAPI and Pydantic
• Implementing asynchronous and parallel programming solutions with asyncio
• Conducting thorough code reviews to ensure adherence to established guidelines and maintain high code quality
• Integrating and experimenting with multi-modal GenAI models (text-to-image, text-to-audio, etc.)
• Working both independently and collaboratively within the team
• Providing clear instructions to team members and helping coordinate day-to-day operations
• Communicating with the client on a regular basis
• Providing technical leadership for the team – mentor, coach, and lead by example

What You Bring

• 5+ years of background in development
• Strong background in Python, FastAPI
• Experience with Pydantic for data validation and schema definition in Python applications
• Hands-on experience with asyncio, asynchronous/parallel programming
• Experience with Generative AI and Large Language Models (LLMs) to solve real-world problems and in developing agentic AI applications to enhance AI interaction
• Understanding of RAG pipelines and hybrid search with vector databases
• Strong analytical and problem-solving abilities with a detail-oriented mindset
• Pragmatic approach to balancing process against flexibility in achieving objectives
• Excellent organizational skills, including the capacity to self-manage, structure work, set priorities, and work to deadlines
• Excellent troubleshooting and communication skills

Nice to have

• Experience working with Azure Cloud services (or other major cloud platforms), including a range of SaaS offerings such as Service Bus, Data Lake, Blob Storage, Redis, and more
• Familiarity with agentic protocols such as MCP and A2A is a strong plus
• Hands-on experience with the LangGraph stack, including long-term memory, human-in-the-loop workflows, and state management, is highly desirable
• Familiarity with .NET is considered a plus
• Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes
• Solid understanding of microservices architecture and its implementation in scalable systems

English level

Intermediate+

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We are looking for a motivated Senior Software Engineer (Python + AI) who is willing to dive into the new project with a modern stack. If you’re driven by a curiosity to learn and a desire to produce meaningful results, please apply!

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

Our client is one of the Big Four accounting firms and the world’s largest professional services network. Headquartered in London, they operate in 150+ countries with 460,000+ professionals delivering excellence in audit, tax, consulting, and advisory.

The team you will join designs, develops, and deploys innovative enterprise technology and AI-driven tools to support the delivery of tax services. It is a dynamic group combining expertise in tax, software engineering, change management, and project management, working on initiatives from tool design and deployment to training development and engagement management.

Project Tech Stack

Azure Cloud, Microservices Architecture, .NET 8, ASP.NET Core services, Python, MongoDB, Azure SQL, Angular 18, Kendo, GitHub Enterprise with Copilot, LangGraph, LangChain, RAG Pipelines, Multi-modal LLMs

What You’ll Do

• Providing requirements analysis, system design, Python and AI development, troubleshooting, performance optimization, and technical support
• Designing, developing, and maintaining scalable Python applications using FastAPI and Pydantic
• Implementing asynchronous and parallel programming solutions with asyncio
• Conducting thorough code reviews to ensure adherence to established guidelines and maintain high code quality
• Integrating and experimenting with multi-modal GenAI models (text-to-image, text-to-audio, etc.)
• Working both independently and collaboratively within the team
• Providing clear instructions to team members and helping coordinate day-to-day operations
• Communicating with the client on a regular basis
• Providing technical leadership for the team – mentor, coach, and lead by example

What You Bring

• 5+ years of background in development
• Strong background in Python, FastAPI
• Experience with Pydantic for data validation and schema definition in Python applications
• Hands-on experience with asyncio, asynchronous/parallel programming
• Experience with Generative AI and Large Language Models (LLMs) to solve real-world problems and in developing agentic AI applications to enhance AI interaction
• Understanding of RAG pipelines and hybrid search with vector databases
• Strong analytical and problem-solving abilities with a detail-oriented mindset
• Pragmatic approach to balancing process against flexibility in achieving objectives
• Excellent organizational skills, including the capacity to self-manage, structure work, set priorities, and work to deadlines
• Excellent troubleshooting and communication skills

Nice to have

• Experience working with Azure Cloud services (or other major cloud platforms), including a range of SaaS offerings such as Service Bus, Data Lake, Blob Storage, Redis, and more
• Familiarity with agentic protocols such as MCP and A2A is a strong plus
• Hands-on experience with the LangGraph stack, including long-term memory, human-in-the-loop workflows, and state management, is highly desirable
• Familiarity with .NET is considered a plus
• Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes
• Solid understanding of microservices architecture and its implementation in scalable systems

English level

Intermediate+

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We are looking for a motivated Senior Software Engineer (Python + AI) who is willing to dive into the new project with a modern stack. If you’re driven by a curiosity to learn and a desire to produce meaningful results, please apply!

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

Our client is one of the Big Four accounting firms and the world’s largest professional services network. Headquartered in London, they operate in 150+ countries with 460,000+ professionals delivering excellence in audit, tax, consulting, and advisory.

The team you will join designs, develops, and deploys innovative enterprise technology and AI-driven tools to support the delivery of tax services. It is a dynamic group combining expertise in tax, software engineering, change management, and project management, working on initiatives from tool design and deployment to training development and engagement management.

Project Tech Stack

Azure Cloud, Microservices Architecture, .NET 8, ASP.NET Core services, Python, MongoDB, Azure SQL, Angular 18, Kendo, GitHub Enterprise with Copilot, LangGraph, LangChain, RAG Pipelines, Multi-modal LLMs

What You’ll Do

• Providing requirements analysis, system design, Python and AI development, troubleshooting, performance optimization, and technical support
• Designing, developing, and maintaining scalable Python applications using FastAPI and Pydantic
• Implementing asynchronous and parallel programming solutions with asyncio
• Conducting thorough code reviews to ensure adherence to established guidelines and maintain high code quality
• Integrating and experimenting with multi-modal GenAI models (text-to-image, text-to-audio, etc.)
• Working both independently and collaboratively within the team
• Providing clear instructions to team members and helping coordinate day-to-day operations
• Communicating with the client on a regular basis
• Providing technical leadership for the team – mentor, coach, and lead by example

What You Bring

• 5+ years of background in development
• Strong background in Python, FastAPI
• Experience with Pydantic for data validation and schema definition in Python applications
• Hands-on experience with asyncio, asynchronous/parallel programming
• Experience with Generative AI and Large Language Models (LLMs) to solve real-world problems and in developing agentic AI applications to enhance AI interaction
• Understanding of RAG pipelines and hybrid search with vector databases
• Strong analytical and problem-solving abilities with a detail-oriented mindset
• Pragmatic approach to balancing process against flexibility in achieving objectives
• Excellent organizational skills, including the capacity to self-manage, structure work, set priorities, and work to deadlines
• Excellent troubleshooting and communication skills

Nice to have

• Experience working with Azure Cloud services (or other major cloud platforms), including a range of SaaS offerings such as Service Bus, Data Lake, Blob Storage, Redis, and more
• Familiarity with agentic protocols such as MCP and A2A is a strong plus
• Hands-on experience with the LangGraph stack, including long-term memory, human-in-the-loop workflows, and state management, is highly desirable
• Familiarity with .NET is considered a plus
• Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes
• Solid understanding of microservices architecture and its implementation in scalable systems

English level

Intermediate+

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licences, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

✅ Responsibilities:

✔️Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).

✔️Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.

✔️Investigate issues using logs, monitoring tools and API testing.

✔️Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.

✔️Provide software licenses to the employees.

✔️Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation

✔️Identify recurring problems and drive automation or process improvements to reduce ticket volume.

✔️Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).

✔️Participate in on-call/shift rotation if required.

✔️Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)

✔️Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)

✔️Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.

✅ Requirements:

✔️3+ years in application support / technical support / service operations (L2).

✔️Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).

✔️Experience working with ticketing systems (Jira Service Management, Software, Confluence.)

✔️Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).

✔️Scripting for automation (Python/Bash/PowerShell).

✔️Understanding of incident/problem management (ITIL concepts are a plus).

✔️Comfortable communicating with both technical and non-technical stakeholders.

✔️Strong documentation habits and attention to detail.

✔️Proactive and goal oriented mindset.

💡 Would be a plus:

✔️Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).

✔️Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.

✔️Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).

✔️Experience working with a huge amount of systems.

✔️The desire and ability to organise and manage a large number of systems from scratch.

We’re expanding the IntelliJ Ultimate team — the group responsible for delivering world-class development experiences for enterprise Java and Kotlin projects. Our work powers the seamless integration of frameworks and libraries like Spring, Quarkus, and Hibernate, and enables millions of developers to build, debug, run, and deploy complex enterprise applications with confidence and productivity.

We’re now looking for a Senior Software Engineer to take ownership of core functional areas within IntelliJ IDEA Ultimate. The successful candidate will join a team of highly skilled engineers dedicated to evolving the IDE’s capabilities for professional Java and Kotlin development.

In this role, you will:

• Take end-to-end ownership of IntelliJ IDEA Ultimate features and subsystems related to enterprise frameworks, build tools, runtime configurations, and application servers.
• Design and implement advanced tooling for Java, Kotlin, Spring, and related ecosystems.
• Collaborate closely with other senior engineers and tech leads to ensure architectural consistency and technical excellence in all areas of IntelliJ IDEA.
• Drive innovation and usability improvements in large-scale, production-grade developer tools.
• Contribute to maintaining IntelliJ IDEA’s reputation for quality, reliability, performance, and developer delight.

We’ll be happy to have you on our team if you have:

• Strong expertise in Java and Kotlin, with a deep understanding of the JVM.
• Solid experience with the Spring ecosystem and/or other popular enterprise frameworks and libraries, including their configuration, deployment, and runtime models.
• A proven track record of working on complex systems, large-scale codebases, or developer tooling.
• The ability to design, maintain, and evolve clean, extensible, and well-architected software.
• A genuine interest in IDE internals, language tooling, and improving the developer experience.
• Excellent communication and collaboration skills — you’ll work with top engineers and multiple IntelliJ IDEA subsystems.

If you join us, you’ll get to:

• Shape the future of enterprise development tooling in one of the world’s most advanced IDEs.
• Work on technologies that directly impact millions of professional developers.
• Collaborate with some of the best engineers in the developer tools industry.
• Enjoy broad technical ownership and opportunities for architectural influence.
• Receive top-tier compensation and benefit from a flexible work environment.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

❗️ Important – On-Site Role❗️

This is an on-site position for our office in Armenia,Yerevan.

Remote or hybrid arrangements are NOT available. Candidates must already be in the location or be willing to relocate. The relocation support will be provided if needed.

We are looking for an Access Administrator who will be responsible for managing user access to company systems and data, ensuring security and compliance with information security requirements.

✅ Responsibilities:

Access Management:

✔ Manage user accounts, including creating, modifying, and deleting accounts.

✔ Ensure appropriate access levels are granted to employees based on their roles and job responsibilities.

✔ Conduct regular audits of user accounts to identify and eliminate excessive or outdated access rights.

✔ Implement and maintain access control policies to enhance security.

Monitoring and Analysis:

✔ Continuously monitor user access activities to systems and data.

✔ Analyze incidents related to access violations and respond promptly.

✔ Identify and analyze potential threats and vulnerabilities in access management systems.

Incident Response:

✔ Respond to and investigate incidents related to access control violations.

✔ Escalate incidents to other teams as necessary.

✔ Assist in coordinating incident response efforts and provide documentation of incidents.

Reporting, Documentation, and Continuous Improvement:

✔ Maintain accurate and detailed records of access management actions and steps taken.

✔ Prepare reports on incidents and access audits.

✔ Suggest improvements to access management processes.

✔ Participate in post-incident reviews and propose enhancements.

✅ Requirements:

✔ 1-2 years of experience in access management, account administration, or information security roles.

✔ Understanding of access management principles and best practices in information security.

✔ Excellent written and verbal communication skills. Ability to clearly and effectively convey complex security concepts to employees at all levels.

✔ Strong analytical and problem-solving skills.

✔ Experience with identity and access management (IAM) systems and other security technologies.

✔ Skills in working with access monitoring and management tools such as Active Directory, LDAP, and similar systems.

✅ Nice-to-Have:

✔ A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.

✔ Knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others.

✔ Experience in automating access management tasks and writing scripts to improve processes.

✔ Certifications in access management or information security, such as CISSP, CISM, or similar.

✔ Experience working with the Okta access management platform is a strong plus.

✅ We offer excellent benefits, including but not limited to:

🧑🏻 💻 Learning and development opportunities and interesting, challenging tasks

✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members)

📚 Opportunity to develop language skills, with partial compensation for the cost of English/Spanish language classes (for localization purposes)

🏥 Private medical coverage

🏝 Time for proper rest, with 20 non-business days per year and an additional 6 paid sick days

📈 Competitive remuneration level with annual review

🤝 Team building activities

We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:

• Belgrade, Serbia
• Lisbon, Portugal
• Sofia, Bulgaria
• Warsaw, Poland

The final location will depend on business needs and the feasibility of relocation from your current spot.

✅ Requirements: 
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles. 
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level. 
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis. 
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others. 
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response. 
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control. 
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks. 

Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc.. 
✔️ Understanding of the basic principles of virtualisation platform functionality. 
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection. 
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions. 

✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched. 
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support. 

Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load. 
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features. 
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.

Incident Response: 
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts. 
✔️ Escalate incidents to other teams as necessary. 

Reporting, Documentation, and Continuous Improvement: 
✔️ Prepare tech documentation after implementation of new security controls, system configurations. 
✔️ Create basic instructions for security software for end users. 
✔️ Suggest improvements to security system configuration and incident mitigation. 
✔️ Participate in post-incident reviews and propose enhancements. 

We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:

• Belgrade, Serbia
• Lisbon, Portugal
• Sofia, Bulgaria
• Warsaw, Poland

The final location will depend on business needs and the feasibility of relocation from your current spot.

✅ Requirements: 
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles. 
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level. 
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis. 
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others. 
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response. 
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control. 
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks. 

Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc.. 
✔️ Understanding of the basic principles of virtualisation platform functionality. 
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection. 
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions. 

✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched. 
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support. 

Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load. 
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features. 
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.

Incident Response: 
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts. 
✔️ Escalate incidents to other teams as necessary. 

Reporting, Documentation, and Continuous Improvement: 
✔️ Prepare tech documentation after implementation of new security controls, system configurations. 
✔️ Create basic instructions for security software for end users. 
✔️ Suggest improvements to security system configuration and incident mitigation. 
✔️ Participate in post-incident reviews and propose enhancements. 

We invite a Senior Application Security Engineer to join our team.

🌎 Global Remote Mobility: Available for Senior roles in selected jurisdictions.

✅ Responsibilities:
✔️ Demonstrated ability to collaborate with other teams to achieve complex objectives.
✔️ Responsible for security architecture design from cloud infrastructure to application through the implementation of "secure by design" principles.
✔️ Collaborate with product managers, architects, and developers on the implementation of the security controls platform ecosystem and products.
✔️ Proof security implementations within infrastructure and application deployment manifests and the CI/CD pipelines.
✔️ Define required policies, controls, and capabilities for the protection of products and environments.
✔️ Build and validate declarative threat models automation.
✔️ Participate in engineering teams’ product planning cycles and committees.
✔️ Oversee the product security aspects for migration of products and services from Data Center to public cloud, e.g., AWS.
✔️ Serve as a trusted cyber security advisor to product and application teams.

✅ Minimum Requirements:
✔️ Experience integrating security scanning/tooling into the development pipeline.
✔️ Experience in analysing and securing microservices and applications developed using JavaScript and Typescript.
✔️ Experience with CI/CD pipelines (such as Gitlab, Jenkins) and infrastructure-as-a-code models (such as Terraform, Helm, or CloudFormation).
✔️ Hands-on development experience in Python/shell scripting.
✔️ Strong understanding of supply chain security, software integrity, and secure software delivery.
✔️ Experience with Docker and mesh technologies (such as ISTIO).
✔️ Experience with architecture and security reviews, threat modelling, and application risk is highly desired.
✔️ Experience working with Agile methodologies.
✔️ Knowledge of privacy laws and regulations, such as GDPR desired.
✔️ Familiarity with industry regulations, frameworks, and practices. For example, PCI, ISO 27001, NIST, etc.

✅ PREFERRED QUALIFICATIONS:
✔️ In-depth experience with architecting secure services on Kubernetes.
✔️ Extensive experience with architecting secure services on AWS or on-prem data centers.
✔️ Security-related professional certifications e.g., CISSP, CISM, CCSK, CCSP, CEH, are highly desirable.

✅ We offer excellent benefits, including but not limited to:
🚀 Career growth opportunities in an international and dynamic environment; 
📚 Opportunity to develop language skills with partial compensation for language courses; 
🎁 Special gifts for birthdays, weddings, and newborns; 
🏝️ 20 working days of paid annual vacation, plus 6 paid sick leaves; 
🍲 Office snacks and refreshments;
🏋️‍♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance; 
📍 Comfortable office with great facilities in a prime location; 
 🎉 Exciting corporate events, team-building activities, and international company parties.

We invite a Senior Application Security Engineer to join our team.

🌎 Global Remote Mobility: Available for Senior roles in selected jurisdictions.

✅ Responsibilities:
✔️ Demonstrated ability to collaborate with other teams to achieve complex objectives.
✔️ Responsible for security architecture design from cloud infrastructure to application through the implementation of "secure by design" principles.
✔️ Collaborate with product managers, architects, and developers on the implementation of the security controls platform ecosystem and products.
✔️ Proof security implementations within infrastructure and application deployment manifests and the CI/CD pipelines.
✔️ Define required policies, controls, and capabilities for the protection of products and environments.
✔️ Build and validate declarative threat models automation.
✔️ Participate in engineering teams’ product planning cycles and committees.
✔️ Oversee the product security aspects for migration of products and services from Data Center to public cloud, e.g., AWS.
✔️ Serve as a trusted cyber security advisor to product and application teams.

✅ Minimum Requirements:
✔️ Experience integrating security scanning/tooling into the development pipeline.
✔️ Experience in analysing and securing microservices and applications developed using JavaScript and Typescript.
✔️ Experience with CI/CD pipelines (such as Gitlab, Jenkins) and infrastructure-as-a-code models (such as Terraform, Helm, or CloudFormation).
✔️ Hands-on development experience in Python/shell scripting.
✔️ Strong understanding of supply chain security, software integrity, and secure software delivery.
✔️ Experience with Docker and mesh technologies (such as ISTIO).
✔️ Experience with architecture and security reviews, threat modelling, and application risk is highly desired.
✔️ Experience working with Agile methodologies.
✔️ Knowledge of privacy laws and regulations, such as GDPR desired.
✔️ Familiarity with industry regulations, frameworks, and practices. For example, PCI, ISO 27001, NIST, etc.

✅ PREFERRED QUALIFICATIONS:
✔️ In-depth experience with architecting secure services on Kubernetes.
✔️ Extensive experience with architecting secure services on AWS or on-prem data centers.
✔️ Security-related professional certifications e.g., CISSP, CISM, CCSK, CCSP, CEH, are highly desirable.

✅ We offer excellent benefits, including but not limited to:
💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes). 
🎾 Partial compensation for tennis and padel lessons. 
🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities). 
🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support. 
🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days. 
🚌 Transport compensation - 200 euros net per month. 
📈 Competitive remuneration level with annual review. 
🤝 Teambuilding activities. 

We invite a Senior Application Security Engineer to join our team.

🌎 Global Remote Mobility: Available for Senior roles in selected jurisdictions.

✅ Responsibilities:
✔️ Demonstrated ability to collaborate with other teams to achieve complex objectives.
✔️ Responsible for security architecture design from cloud infrastructure to application through the implementation of "secure by design" principles.
✔️ Collaborate with product managers, architects, and developers on the implementation of the security controls platform ecosystem and products.
✔️ Proof security implementations within infrastructure and application deployment manifests and the CI/CD pipelines.
✔️ Define required policies, controls, and capabilities for the protection of products and environments.
✔️ Build and validate declarative threat models automation.
✔️ Participate in engineering teams’ product planning cycles and committees.
✔️ Oversee the product security aspects for migration of products and services from Data Center to public cloud, e.g., AWS.
✔️ Serve as a trusted cyber security advisor to product and application teams.

✅ Minimum Requirements:
✔️ Experience integrating security scanning/tooling into the development pipeline.
✔️ Experience in analysing and securing microservices and applications developed using JavaScript and Typescript.
✔️ Experience with CI/CD pipelines (such as Gitlab, Jenkins) and infrastructure-as-a-code models (such as Terraform, Helm, or CloudFormation).
✔️ Hands-on development experience in Python/shell scripting.
✔️ Strong understanding of supply chain security, software integrity, and secure software delivery.
✔️ Experience with Docker and mesh technologies (such as ISTIO).
✔️ Experience with architecture and security reviews, threat modelling, and application risk is highly desired.
✔️ Experience working with Agile methodologies.
✔️ Knowledge of privacy laws and regulations, such as GDPR desired.
✔️ Familiarity with industry regulations, frameworks, and practices. For example, PCI, ISO 27001, NIST, etc.

✅ PREFERRED QUALIFICATIONS:
✔️ In-depth experience with architecting secure services on Kubernetes.
✔️ Extensive experience with architecting secure services on AWS or on-prem data centers.
✔️ Security-related professional certifications e.g., CISSP, CISM, CCSK, CCSP, CEH, are highly desirable.

✅ We offer excellent benefits, including but not limited to:
🚀 Career growth opportunities in an international and dynamic environment;
📚 Opportunity to develop language skills with partial compensation for language courses;
🎁 Special gifts for birthdays, weddings, and newborns;
🏝️ 20 working days of paid annual vacation, 6 paid sick leaves;
🍲 Office snacks and refreshments;
🏋️‍♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance for you and your partner;
📍 Comfortable office with great facilities in a prime location;
 🎉 Exciting corporate events, team-building activities, and international company parties.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

HEAD OF GROWTH MARKETING

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a Highly Motivated & Hard-Working Head of Growth Marketing to join the team.

As a Head of Growth Marketing, you will be at the heart of crafting data-driven forecasts and executing strategies that push our clients toward their goals. Your actions and initiatives consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition. 

Your role extends past strategy alone, it’s also about fostering strong client relationships by clearly communicating the steps taken and how results compare to projections. This ongoing transparency builds trust and strengthens the connection between CTC and its clients, helping them navigate the nuances of media buying and long-term growth planning.

You stand as a representative and dedicated advocate for CTC's distinctive approach to media acquisition and its accompanying tools. As a Head of Growth Marketing, you are held to a high standard. People know that if you are involved, things will get accomplished.

You thrive on challenges, are committed to delivering measurable results, and take great pride in giving it your all. We embrace the mantra, 'Everyday in Everyplay, Count on Me,' meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Head of Growth Marketing, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.

SENIOR ECOMMERCE GROWTH STRATEGIST

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re seeking a Results-Driven & Experienced Senior Ecommerce Growth Strategist to join our team.

The Senior Ecommerce Growth Strategist at Common Thread Collective (CTC) plays a critical role in driving client success. You will lead the development of accurate strategic forecasts that guide our clients toward their goals, ensuring seamless execution of strategies that translate forecasts into measurable growth. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Beyond strategic planning, you are an active partner in client growth, maintaining transparent communication about the actions taken and performance relative to forecasts. This engagement strengthens relationships and ensures that CTC’s clients have a clear roadmap to success while guiding them through the complexities of media acquisition and strategy. 

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.

As a Senior Ecommerce Growth Strategist, you set a high standard. People know that when you are involved, execution at the highest level is guaranteed. 

You see your goals as barriers to break through and take great pride in giving your all. We value the mantra of “Everyday in Everyplay, Count on Me” meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Ecommerce Growth Strategist, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.