Senior Solution Sales Engineer - 

Position Description: 

We believe Solutions Engineers at Okta are involved in all stages of the customer’s development lifecycle and are experienced using presentations, email, phone and social media to connect with customers. We are looking for great teammates that can build sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to cloud security technology.  We believe in Okta’s Solutions Engineers empathize with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilize both. As a Senior Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of Fortune 500 customers on what is possible using Okta’s Identity Platform. 

Job Duties and Responsibilities:

• Collaborate with account executives to develop and execute territory and account strategies to maximize the Okta opportunity in those accounts
• Conduct research and discovery to understand customer requirements and communicate the business value of solving technology problems using cloud technology
• Execute the delivery of POCs for customers with complex use cases, collaborating with other Okta engineering teams as needed
• Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies
• Prepare and deliver demos to showcase how the Okta platform meets customer’s business needs and use cases.  
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

Required Skills:

• 5+ years pre-sales engineering experience
• A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering
• An ability to quickly and effectively communicate complex technical concepts via presentation, slides and whiteboard 
• A Strong Understanding of Identity & Access Management (IAM)
• SSO, MFA, SCIM, OAuth 2.0, OIDC, SAML, and LDAP.
• Lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• A strong understanding of Zero Trust Architecture and core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Hands-on experience in one or more of the following areas is a plus: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• Experience with cloud platforms: AWS, Azure, GCP.
• You are an elite communicator
• Can identify, map, and manage multiple personas: IT admins, CISOs, architects, procurement, and legal.
• Confident dispensing knowledge to a highly skilled and experienced audience
• Typically 10-25% travel
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

 This role requires in-person onboarding and travel to an office in the U.S. during the first week of employment.

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About your role

Rocket Lawyer is looking for a motivated and passionate AI/ML Software Engineering Intern to join our team working on Rocket Copilot, our AI assistant launched in December 2023. In this internship, you will collaborate with our cross-functional teams to assist in building a cutting edge AI platform. You’ll have the opportunity to learn from experienced engineers while working on real-world AI/ML projects, helping design, implement, test, and maintain new AI features.

We value a collaborative and supportive work environment, where we celebrate learning and growth. This is a great opportunity for someone eager to expand their skills and contribute to innovative AI solutions.

Responsibilities

• Assist in prompting, evaluating, fine-tuning, and maintaining large language models (LLMs) for AI features
• Support the creation, monitoring, and troubleshooting of backend API services that interact with ML models
• Collaborate with cross-functional teams to integrate AI into existing and new Rocket Lawyer products
• Research and stay up-to-date with industry trends around generative AI and machine learning
• Prototype product features to explore new AI capabilities and write clean, understandable code

What you’ll need

• Currently pursuing a BS, MS, or PhD in Computer Science, Mathematics, Statistics, or a related field.
• Basic understanding of machine learning concepts and algorithms.
• Familiarity with generative AI technologies and models (Deep Learning, RAG, Neural Networks, Agents).
• Interest or experience working with large language models (LLMs) and generative AI.
• Strong programming skills in Python

A bonus if you have

• Experience with backend Python frameworks like FastAPI, Flask, Django, etc.
• Familiarity with vector databases.
• Additional programming skills in languages such as Java, Kotlin, or NodeJS.
• SQL knowledge.
• Interest in building user-facing products.
• Understanding of microservices architectures and distributed systems.

Interview Process

• Recruiter Phone Screen
• Hiring Manager Interview
• Team Interview