You will:

The Senior Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

• Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria. 
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience".
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

You should have:

• 3+ years of experience in supply chain operations, sales/account management or a client facing role.
• Ideally 2+ years experience in logistics, freight forwarding, or supply chain.
• Fluency in Flemish (or Dutch) and French and English.
• Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

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Who you are

What you love

What we offer

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

We are seeking a driven, commercially minded fire engineering professional to establish and lead our presence in the Walloon region of Belgium. This is a unique opportunity for an experienced individual to open and run our new office in Liège, representing Jensen Hughes across French speaking Belgium.

As a global leader in fire safety, we operate offices across Europe including Belgium, Finland, Italy, Denmark, and the UK and Ireland. Your role will be pivotal in expanding our footprint in the Walloon market, nurturing key client relationships, and delivering strategic, technically robust safety solutions.

This role is ideal for a senior fire engineering professional with strong business development capabilities, a deep understanding of fire safety principles, and the confidence to represent our organisation at a regional and national level.

The ideal candidate will bring:

• A strong technical foundation in fire safety engineering
• Experience growing client accounts and opening new markets
• The ability to build, lead, and structure a new regional office
• Strong communication skills in French, and the ability to represent our brand confidently
• A proactive, autonomous work style suited to entrepreneurial leadership

Responsibilities

• Lead the establishment and operational setup of the new Liège office, including local presence, networking, and commercial activity
• Leading the delivery of fire and life safety consulting projects across the Walloon region and wider Belgium
• Providing best in class technical solutions to architect and engineering design teams, contractors, and clients• Interpret, apply, and advise on fire safety regulations, ensuring the highest level of technical compliance in all project deliverables
• Drive business development initiatives across the Walloon region, identifying opportunities and developing long term client relationships
• Translate client needs into bespoke consultancy and engineering solutions
• Lead proposal preparation, bids, and client presentations to grow our portfolio
• Collaborate with national and European technical teams to deliver high quality fire safety strategies and reports
• Monitor regional market trends and regulatory developments to support strategic decision making
• Support the recruitment, mentoring, and development of junior engineers as the office grows
• Represent Jensen Hughes as a thought leader in fire engineering, participating in strategic industry conversations and local events
• Align business development goals with project delivery through strong internal collaboration

Requirements and Qualifications

Education

Bachelor’s or Master’s degree in Fire Engineering, Civil Engineering, Mechanical Engineering, or a related field.

Experience

• Proven experience in fire safety engineering or technical consulting, ideally within the Walloon market
• A strong track record of developing client relationships and winning new work
• Experience working on fire protection engineering, fire strategy development, performance based design, or risk informed engineering
• Experience leading or contributing to business development, market expansion, or office setup is an advantage

Skills

• Excellent communication, negotiation, and presentation skills
• Strong organisational and analytical abilities with a results oriented mindset
• Confidence in preparing technical proposals and delivering compelling sales presentations

Industry Knowledge

• Strong understanding of Belgian fire safety regulations and standards, ideally including Walloon regional requirements

Languages

• Fluency in French is essential
• Good command of English is required
• Knowledge of Dutch is an advantage

Personal Attributes

• Self-starter with entrepreneurial spirit and strong strategic thinking
• Comfortable working autonomously while coordinating with a wider European team
• Confident representing the company and building a regional presence

Mobility

• Willingness to travel across the Walloon region, wider Belgium, and occasional European travel
• This role is intended to be based in Liège with flexibility for hybrid working as the office is established

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Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

Jensen Hughes, a leading consulting firm specialising in risk analysis and engineering solutions, is seeking a Lead Nuclear Consultant with a strong background in nuclear safety and probabilistic safety assessment (PSA). This role will primarily support PSA model development and safety studies for advanced reactors and SMRs in Europe. The core team is based in Milan, Italy, though remote work might be considered for strong candidates.

You will collaborate with nuclear experts globally to deliver innovative solutions in safety, reliability, and risk management, while also contributing to the growth of our technical offering and client relationships.

Responsibilities

In addition to core technical work, this role includes commercial involvement and client interaction. Responsibilities may include:

• Support and deliver probabilistic safety models and related nuclear safety studies.
• Participate in nuclear safety assessments, feasibility studies, and licensing/regulatory support.
• Provide technical input into safety case development and related justifications.
• Coordinate with multidisciplinary teams across Europe to ensure high-quality delivery.
• Contribute to proposal development, scoping, and technical input for bids.
• Assist in identifying follow-on work and nurturing existing client relationships.
• Participate in client meetings, reviews, and technical discussions when required.
• Support the visibility and growth of Jensen Hughes’ nuclear services in the region
• Work alongside senior consultants to develop project approaches and methodologies.
• Share knowledge and provide informal guidance to more junior engineers.
• Engage with international stakeholders and offices as part of a global delivery model.

Requirements and Qualifications

• Master’s degree or higher in Nuclear, Mechanical, Chemical, or Electrical Engineering (or related field) from an accredited university.
• At least 15 years of post-graduation experience in a nuclear safety expert role, particularly in developing probabilistic safety assessment models.
• Excellent English communication and writing skills to effectively convey technical information to diverse stakeholders.
• Proven ability to work collaboratively in a matrix global organization at all levels.
• Experience managing multiple projects simultaneously and navigating ambiguities and uncertainties.
• Commercial acumen, able to contribute to proposals, pricing, and strategy.

Preferred Qualifications:

• Experience in nuclear power plant engineering, systems, licensing, operations, advanced nuclear technologies, or similar technical areas is highly desirable.
• Experience in engineering consulting.
• Strong project management skills, including the ability to oversee multiple projects concurrently, would be advantageous.
• Strong business development skills, with a track record of winning and growing client accounts.
• Dutch language proficiency required

#LI-JC1

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

We are seeking a dynamic and commercially strong Technical Lead to join our Fire Engineering team in Belgium. This role combines hands-on fire protection engineering expertise with selective commercial and client engagement responsibilities.

The successful candidate will act as a trusted technical authority while supporting growth initiatives, ensuring innovative, compliant, and performance-driven fire safety solutions for our clients.

Key Responsibilities:

• To maintain a high level of professional awareness of technical matters in the fire industry, assimilate and synthesise developing technical issues and provide updates and briefings as required.
• Guiding our fire engineering professionals, along with advising and delivering complex solutions to large construction engineering projects within leading consultancies.
• Taking control of current and future projects and ensuring that financial targets of the team are met and exceeded, develop existing relationships with key clients and deliver fire safety engineering solutions
• Drive behind the delivery of technical excellence, team engagement, and the go-to in developing their key clients in this discipline.
• Be the expert to our clients and that all important first point of call.
• Lead discussion with design team, building control and fire service.
• Attend industry conferences to network and embrace industry trends and best practices
• Supervise and train graduate engineers.
• Provide engineering support to building management offices regarding fire protection system inspection, testing, and maintenance.
• Build and maintain strong client relationships through technical credibility and consistent delivery.
• Proactively identify and pursue new project and business opportunities within the building safety sector, taking initiative rather than waiting for work to come your way.
• Drive opportunities through strong client engagement and technical leadership, focusing on creating new assignments without relying on heavy traditional business development activity.
• Collaborate with internal teams to translate client needs into compliant and commercially viable engineering solutions.
• Prepare and present technical proposals and contribute to commercial submissions where required.
• Ensure client satisfaction through proactive communication, timely delivery of services, and effective coordination with project stakeholders.
• Contribute to service positioning and market visibility through thought leadership and high-quality technical output.
• Mentor and support colleagues across projects where appropriate.
• Meet client expectations by completing assigned tasks within agreed timelines and communicating effectively with project teams, clients, and stakeholders.
• Prepare clear, concise, and technically sound reports and technical correspondence as required.

Requirements and Qualifications

To set you up for success in this role from day one, the following qualifications and experience are required:

• A background in fire engineering, preferably within a consultancy environment.
• A Bachelor’s degree or higher in Fire Engineering or a related discipline such as Mechanical Engineering.
• A minimum of 8+ years’ experience in fire protection engineering, including design review, inspections, and commissioning.
• For full-time commercial/technical scope: experience performing technical consulting or engineering tasks independently or as part of a project team in the fire safety sector.
• Strong understanding of fire and life safety codes and standards.
• The ability to undertake technical work independently.
• The ability and desire to mentor and manage junior professionals.
• Strong communication, negotiation, and presentation skills.
• Fluency in Dutch and English is essential; knowledge of French is a strong advantage.
• Willingness to travel within Belgium to client sites and between offices.

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