What you’ll be doing

As an Inside Sales Specialist, you will be responsible for managing and converting inbound leads — potential restaurant and retail partners who have already expressed interest in working with Wolt. Your primary focus will be to quickly qualify opportunities, run an efficient sales process, and close deals in a fast-paced, target-driven environment.

You will own the full sales cycle from A to Z for inbound opportunities. This includes qualifying and prioritizing leads, conducting remote sales meetings (and occasional market visits where needed), presenting Wolt’s value proposition, negotiating commercial terms, and closing partnerships efficiently.

You will work closely with cross-functional teams including Sales, Merchant Services, and Account Management to ensure a smooth transition from signed deal to onboarding. You will also support the ongoing success of newly acquired partners by ensuring proper setup, alignment on expectations, and strong initial performance.

Day-to-day in this role you’ll be:

• Managing a high volume of inbound leads and maintaining a healthy, fast-moving pipeline
• Quickly identifying high-potential partners and prioritizing efforts accordingly
• Conducting structured sales conversations focused on conversion and speed
• Negotiating partnership terms, including commissions and commercial conditions
• Closing deals against ambitious sales targets and KPIs
• Ensuring seamless handover to onboarding and account management teams
• Supporting existing partners when needed with ownership changes or commercial updates, following internal processes
• Continuously optimizing your sales approach to position Wolt as the partner of choice

Our humble expectations

• 1-3 years of experience in sales, outreach, or other customer-facing roles.
• You are tech-savvy, curious and a quick learner
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced environment
• Persistent and natural ‘hunter’ with a drive to build a portfolio from the ground up and find new angles to overcome different bottlenecks, not giving up easily
• Building relationships is your second nature - you can build relationships and tailor the offering and business model to a specific partner based on various parameters
• Structured - you are good at managing your time and pipeline to reach the goals. Experience with any CRM tools is an advantage
• Experience within the retail or Horeca industry is a plus, but not a must
• Fluent in Kazakh and Russian, both verbal and written, ability to work in English (but not a must)

What we offer

• 🌍 Independent work in a dynamic, international team
• 🩺 Medical Insurance and strengthened sick leaves
• 🚀 Career growth
• 💙 Employee Assistance Program - therapy and wellbeing
• % Discount on your Wolt orders
• 🧑‍🎓 Wolt-wide training programs
• 🎉 Team budgets
• 🍊 Fruits and drinks at the office

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

With outstanding customer care, our Support teams are the glue that keeps the Wolt marketplace running smoothly. We ensure seamless interactions between customers, merchant partners, and courier partners every single day.

As a Support Team Lead, you’ll take ownership of our local support operations, lead by example, and empower your team to deliver consistently high-quality service. You’ll play a key role in driving performance, developing people, and continuously improving how we support our partners across the country.

What you’ll be doing

• Lead, motivate, and develop a high-performing support team through coaching, encouragement, and empowerment
• Create a customer-obsessed culture by leading by example
• Own your team’s performance, including KPIs, productivity, and service quality
• Set clear performance goals and provide regular, constructive feedback
• Manage daily operational needs such as shift planning and scheduling
• Lead shifts when needed, supporting representatives and shift leaders to ensure smooth and effective operations
• Collaborate closely with other teams to continuously improve the overall support experience
• Communicate effectively with all customer groups (customers, courier partners, and merchants), adapting tone and approach as needed
• Actively contribute as a member of the group leadership team, supporting decision-making and team success
• Take ownership of support-related projects and approach them with creativity and a continuous improvement mindset

Our humble expectations

• Strong background in customer service, with a solid understanding of metrics such as SAT/CSAT, SLA, and ticket handling time
• Proven experience leading and managing a customer service or support team
• Experience setting performance goals and delivering regular performance feedback
• Ability to work full-time from the office, Monday–Friday, 09:00–18:00
• Good working proficiency in Kazakh, Russian, and English
• At least 1 year of experience at Wolt or experience as a Shift Lead

Next steps

If you’re excited about working in a fast-growing environment, taking ownership, and being part of an ambitious and supportive team, we’d love to hear from you.

Applications are reviewed on an ongoing basis, so don’t wait — apply today and remember to attach your CV.

Are you a talented account manager with 1-3 years of experience (ideally around 2 years) and a genuine passion for building thriving restaurant partnerships and driving sustainable growth? Do you get energized by the challenge of unlocking untapped potential within your portfolio and watching venues flourish under your stewardship? If this resonates with you, then we have an incredible opportunity waiting for you!

What you’ll be doing

As the ideal candidate, you will be an ambitious and strategic account manager at a pivotal point in your career, driven by exceeding your revenue targets and constantly seeking ways to elevate your partners' performance. Your ability to build genuine relationships with restaurant owners will be your superpower—you're the person who understands that great partnerships are built on trust, service excellence, and shared success.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!

Day-to-day in this role you’ll:

• Own and grow your restaurant portfolio: Strategically manage a diverse set of venue partners, identifying growth opportunities and driving Gross Order Value (GOV) expansion through targeted upselling initiatives.
• Be the growth catalyst: Partner closely with restaurant owners and managers to understand their business needs, analyze their performance data, and co-create strategies that boost their success.
• Master the data: Leverage analytical dashboards (Looker, Power BI) to uncover performance insights, identify trends, and present compelling reports that drive decision-making.
• Collaborate across teams: Work hand-in-hand with Marketing, Operations, and other departments to execute campaigns and operational improvements that directly impact your accounts' bottom line.
• Navigate the local market: Stay ahead of market trends, competitive dynamics, and partnership opportunities in Almaty's vibrant restaurant scene.
• Nurture relationships that matter: Conduct regular partner meetings, provide exceptional service, and adapt your approach to suit each partner's unique personality and business model.

Our humble expectations

• Solid track record: 1-3 years of proven account management experience, ideally with restaurant, retail, or hospitality partners. We're looking for someone with commercial account management experience (revenue-focused, upselling, partnership growth)—not purely operational or customer support roles. A mix of commercial strategy and operational understanding is ideal.
• Commercial acumen: You understand (or are eager to master) P&Ls, revenue drivers, and how to translate data into actionable growth strategies. Even if you're still building this skillset, your analytical mindset and hunger to learn make you a strong fit.
• Upselling mindset: A natural ability to identify expansion opportunities and effectively communicate value propositions that excite your partners.
• Negotiation skills: You're comfortable diving into commercial discussions with business owners, confidently discussing terms, and finding win-win solutions. You're not afraid to have tough conversations when needed.
• Data-savvy: Strong analytical skills with hands-on experience using business intelligence tools (Looker, Power BI, or similar). You speak the language of dashboards and KPIs.
• Relationship wizard: Exceptional interpersonal skills with the ability to adapt your communication style—equally comfortable discussing operations with a head chef or business strategy with an owner.
• True service first: Structured, detail-oriented, and genuinely committed to your partners' success. You're the person they want on their team.
• Communication excellence: You know how to convey complex ideas clearly, both in writing and face-to-face, with stakeholders at all levels.
• Marketing mindset: You have a solid understanding of how marketing works and thrive collaborating on campaigns with creative teams. Experience in trade marketing (especially in FMCG) is a big plus—if not, your account management background combined with genuine curiosity about marketing strategy will set you apart.
• Passion for food & hospitality: A genuine love for restaurants and the ambition to help the best venues in Almaty reach their full potential.
• CRM experience: Familiarity with CRM systems is a plus—you're organized and data-driven by nature.
• Sales DNA: A demonstrated track record in sales or business development is a strong plus.
• Language skills: Fluent in Russian and Kazakh; ability to work in English

Why you'll love it

• 🚀 Growth at scale: Be part of a fast-moving, ambitious team building the future of food delivery in Central Asia.
• 💪 Instant impact: Own your portfolio and directly influence partner success—your work drives real, measurable results.
• 🤝 Build something together: Move beyond transactional relationships and create genuine partnerships where both sides win.
• 🧠 Continuous learning: Develop deep expertise in restaurant operations, data analytics, and commercial strategy.
• 💙 Big hearts, small egos: Work alongside smart, friendly, and driven people who celebrate your wins.

What we offer

• 🌍 Independent work in a dynamic, international team
• 🩺 Medical Insurance and strengthened sick leaves
• 🚀 Career growth and development opportunities
• 💙 Employee Assistance Program—therapy and wellbeing support
• 🍽️ Discount on your Wolt orders
• 🧑‍🎓 Wolt-wide training programs
• 🎉 Team budgets for celebrations and bonding
• 🍊 Fruits and drinks at the office

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English.