At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

You will report to the Global Head of Legal. You will help drive ITRS' continued growth. You will partner with teams across the business to deliver clear and commercially focused legal support.

You will work across our global operations, advising on a broad range of cutting-edge technology matters, with a particular focus on complex commercial transactions, software licensing and the fast-evolving landscape of AI.

This is a varied and high-impact role. Alongside core contracting, you will have the opportunity to get involved in strategic initiatives shaping the future of the business, including agentic AI, data privacy, intellectual property and M&A. With ITRS growing rapidly and investing heavily in new technologies, this is an exciting opportunity to make a visible impact in a global software company at a pivotal stage of its journey.

This role is based in our London office, working 3 days per week in the office.

As a Senior Legal Counsel, you own:

• Lead complex, high-value commercial matters end-to-end and close strategic customer, partner and supplier agreements that support growth.
• Draft and negotiate different technology contracts, including SaaS and software licensing, reseller and channel partnerships, and vendor arrangements, working with the Sales and Business Development teams across the globe.
• Support the business across a broad range of legal areas, including disputes, employment, IP and corporate matters, with a focus on commercially aligned risk management.
• Oversee legal risk management across the group, owning and developing the legal risk register, driving mitigation plans and embedding a to risk.
• Partner closely with Finance on a range of matters, including insurance, pensions and broader financial and operational queries.
• Lead on data protection and privacy matters, supporting compliance with UK and EU GDPR and working closely with Information Security on customer and regulatory expectations.
• Contribute to product development and innovation by advising on software licensing models, open-source considerations and technology-related regulation.
• Drive continuous improvement in legal operations by developing templates, playbooks and scalable processes that enable the business to move quickly.
• Support strategic projects and corporate activity, including M&A and business transformation initiatives, collaborating with the Corporate Development team.
• Oversee the company secretarial function, working with external providers to ensure ongoing compliance across global entities.
• Proactively monitor and interpret legal and regulatory developments in the UK and globally—particularly in technology, AI and data protection—and translate these into clear, actionable guidance for the business.

Requirements

• Qualified Solicitor with c.4+ years' PQE and strong experience in commercial law within a technology-focused environment.
• Proven expertise in drafting, negotiating and advising on a broad range of commercial agreements including SaaS, software licensing and complex bespoke contracts.
• Strong stakeholder management skills, with the confidence and credibility to partner effectively across all levels of the business and build trusted relationships internally and externally.

Desirable but not essential:

• In-house experience within a technology, SaaS or B2B software business.
• Experience advising on AI and emerging technologies and an understanding of the evolving legal and regulatory landscape in this area.
• Familiarity with intellectual property and broader technology law frameworks.
• Exposure to international commercial transactions across EMEA, APAC and North America.
• Experience supporting Product and Engineering teams within a fast-paced technology environment.
• Knowledge of financial services or highly regulated technology environments.

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.