Companies › Tsmg › Mystery Shopper

About the role

Tsmg
Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

  • Book a standard room (room-only rate) through the hotel’s official website.
  • For Netherlands locations, bookings must be made by phone, and the call must be recorded.
  • Complete a Dinner, Bed & Breakfast mystery-shopping stay.
  • Evaluate key stages of the guest experience including:

    • Check-in process

    • Bar service

    • Dinner in the restaurant

    • Room service dessert

    • Breakfast

    • Public facilities and overall atmosphere

    • Dine with at least one additional person during the stay.
    • Discreetly observe staff behavior, service quality, and professionalism.
    • Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
    • Avoid accepting complimentary upgrades.
    • Take photos throughout the visit.

    • Reporting Requirements

  • Keep all itemised receipts for the room, bar, and restaurant purchases.
  • Submit a detailed report with photos after the stay.
  • Upload receipts to receive reimbursement.

    • Requirements

  • Excellent observation and reporting skills.
  • Ability to act naturally and discreetly while evaluating services.
  • Reliable internet access and ability to submit reports on time.
    • Ready to apply to Tsmg?
    Apply to Tsmg
    Apply now
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