About the role
Pharmacy Operations Manager (Manager Patient Services)
We’re looking for a people-first leader who’s energized by building strong teams and making a real impact in patient care. If you’re a motivated self-starter with healthcare or pharmacy experience—and you thrive in fast-growing environments—this could be a great fit.
As Manager of Patient Services, you’ll lead a team of Specialty Liaisons working directly in hospital-based specialty clinics. You’ll support day-to-day operations, coach performance, and make sure best practices are consistently delivered for patients and partners.
- Lead, coach, and develop a team of Specialty Liaisons in specialty clinics
- Drive a high-quality patient experience while meeting service, growth, and performance goals
- Support onboarding, training, performance feedback, and professional development
- Partner closely with clinics, pharmacies, and internal Shields teams to keep operations running smoothly
- Identify opportunities to improve workflows, efficiency, and patient outcomes
- Build strong relationships with clinic and health system leaders
- Ensure coverage, accountability, and consistent use of best practices
- Share updates and insights with leadership and collaborate on growth initiatives
- Proven people management experience, ideally in pharmacy or healthcare
If you’re passionate about team leadership and improving specialty patient care, we’d love to meet you.
Education & Experience
- Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
- 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
- National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
- Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
Job Salary:
An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law
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