About Wati 

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

About the role

You will be the technical backbone of our mid-market customer journey — owning everything from go-live through expansion. Sitting in the CS org, you'll translate complex business workflows into live WhatsApp automations, API integrations, and AI agent deployments on Wati and Astra. Your work directly reduces churn, shortens time-to-value, and unlocks x-sell opportunities.

What you'll do

• Own technical onboarding and go-live for mid-market and Enterprise accounts
• Design and deploy AI agents on Astra to automate customer workflows
• Build and configure WhatsApp Business API integrations, webhooks, and chatbot flows
• Integrate Wati with CRMs (HubSpot, Salesforce) and third-party platforms
• Consult customers on AI strategy — identify automation opportunities and drive adoption
• Partner with CSMs and AMs to surface expansion signals and upsell opportunities
• Serve as escalation point for complex technical issues post-launch
• Contribute to internal playbooks, integration templates, and reusable assets

Requirements

• 5+ years in solutions engineering, implementation, or technical CSM roles
• Hands-on with REST APIs, webhooks, and integration patterns
• Experience deploying or consulting on AI agents / LLM-powered workflows
• Proficient with WhatsApp Business API or comparable messaging platforms
• CRM integration experience — HubSpot or Salesforce preferred
• Strong customer-facing communication; can translate technical complexity for business stakeholders
• Self-directed; comfortable managing multiple mid-market accounts concurrently