Companies Saviynt Senior Technical Support Engineer

About the role

Saviynt · Hybrid
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

  • Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
  • Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
  • Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
  • Identify, debug and troubleshoot break fix issues and take it to a resolution
  • Respond and resolve issues within agreed service levels
  • Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
  • WHAT YOU BRING

  • Strong Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
  • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
  • Database : Extensive experience in database operations & SQL
  • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • Basic knowledge of operating systems such as Linux, Unix & windows
  • Prior experience integrating with any SSO providers
  • Experience working with global Customers and strong customer focus
  • Excellent written and verbal communication skills
  • Keywords: Cloud, Java, Scripting, Linux, SQL
  • Minimum 6+ years experience in implementing various IGA solutions

  • If required for this role, you will:
    - Complete security & privacy literacy and awareness training during onboarding and annually thereafter
    - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

    > Data Classification, Retention & Handling Policy
    > Incident Response Policy/Procedures
    > Business Continuity/Disaster Recovery Policy/Procedures
    > Mobile Device Policy
    > Account Management Policy
    > Access Control Policy
    > Personnel Security Policy
    > Privacy Policy

    Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

    Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    Ready to apply to Saviynt?
    Apply to Saviynt

    Similar jobs

    Sign up for suggestions tailored to the jobs you open and the searches you save.

    Apply now
    🤖

    Whoa — hold up

    JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

    Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Get the worldwide-remote edge.

    Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

    Join the channel — it's free