Solution Support Engineer – Technical Assistance Centre (TAC)

Location: Coimbatore, Bangalore  

Experience: 5+ years

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents, and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for? 

We, at AppViewX, are seeking a skilled, determined Solution Support Engineer with a collaborative spirit. You will handle and gracefully address customer inquiries, concerns and suggestions. You will optimize your platform to enhance smooth operations and experiences.  

• You will design and implement AppViewX Platform to Solve the toughest automation problems the customer is trying to solve 

• You will be the final point of escalation for the customer. 

• You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow on ticket if required 

• You will capture and create new content - L2 Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve the same (Documentation) 

• You will migrate the customer to the latest code of AppViewX and make this migration very smooth 

• You will make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; and are able to prioritize instantly to prevent missed deadlines 

• You will act on the ability to generate required reports from the system as well as read and utilize information, if deemed necessary 

• You will provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements, if deemed necessary 

• You are open to work in a 24*7 environment 

 What do we require?  

•  Bachelor’s degree in Computer Science, Information Technology or a related field. 

• Excellent Business communication skills & soft skills to handle international customers effectively. 

• 3+ years experience (Preferable) and Certified in Kubernetes, Networking & Systems Certifications such as RHCE, Linux+, Network+ or CCNA, any Security certifications are an added positive. 

• You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products. 

• You take charge and understand that all the expertise in the world is useless if you can’t own finding the solution and conveying the exact solution to the customer. 

• You have hands-on experience in Linux and Windows Server operating systems. 

• You have hands-on and understanding of Networking, Security, Certificate Management (PKI) platforms. 

• You have excellent experience in management, deployments and hotfix patching of applications. 

• You possess the ability to troubleshoot and decode problems based on previous experience. 

• You possess the knowledge of Python or any scripting language as an advantage. 

• You are passionate about learning new products/technologies continuously at a technical and troubleshooting level. 

Our Values

At AppViewX, our values reflect how we work together in practice—not just what we aspire to. They show up in everyday decisions, how we collaborate across teams, and how we treat each other while building and delivering our work. If these values resonate with you, you’ll likely feel at home here.

• Clarity: We interact with transparency, simplicity, and shared purpose.
• Unity: We build unity through mutual respect, trust, and collaboration.
• Innovation: We stay curious, challenge assumptions, and drive continuous improvement.
• Speed: We act with urgency, focus, and follow-through to deliver results fast.
• Precision: We bring accuracy, consistency, and care to everything we do.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law