Join COSMOTE Global Solutions NV as a Senior Business Analyst and become a key player in bridging the gap between business needs and technological solutions. You will work closely with stakeholders to ensure the delivery of high-quality business solutions that drive efficiency and innovation within the organization.

Daily support

• Single point of contact towards users and, if applicable, to other IT teams
• Problem follow-up and resolution
• Prioritisation
• Root cause analysis
• Documentation
• Maintain a log of all user support requests (including resolution) and provide monthly summaries to the JASPERS QMU Officer in a format to be defined at the start of the assignment
• Wherever necessary update the manuals
• Identify needs to improve the design and/or operation of the JASPERS applications
• Support JASPERS staff in processing ad hoc requests for data insertion, extraction and manipulation from JASPERS RDBMS
• Provide technical support to end-users

Bug fixing

• Problem analysis including debugging, if applicable, together with the user and other IT teams
• Proposal of solution including estimation
• Problem resolution
• Testing
• Documentation

Evolutive maintenance

• Business analysis, if needed
• Periodical clean-up
• Design of solution including estimation
• Resolution
• Testing
• Documentation

Release management

• Branch management (i.e. patching and merging)
• Usage but also configuration of build environment
• Build of releases
• Coordination with other IT teams if needed
• Documentation

Testing

• Non-regression testing
• Pre-release testing of newly developed functionality
• Documentation

Continuous improvements

• Challenge existing processes with the aim of reaching higher efficiency
• Automation of repetitive tasks
• Documentation of processes
• Training/guidance of more junior or new resources.

Requirements

• Relevant University Degree
• 7 years of experience with business analysis and/or requirements engineering in a financial services institution (investment bank, retail bank, insurance undertaking, etc.).
• Proficiency in English (B2 level of Common European Framework of Reference for Languages or equivalent).
• Experience with agile development methodologies and software tools for agile planning as Jira. 
• Preferred Qualifications / Experience:
• Ability to quickly learn the objectives, structures, operations and policies of a new business area.
• Strong problem resolution, negotiation, and influencing ski ls.
• Proven interpersonal skills and an ability to influence senior leaders and peers.
• Experience creating documentation such as business case documentation or business requirements summaries.
• Adaptability and a willingness to learn new skills.