About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Responsibilities:

(Professional training will be provided)

• Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
• Provide accurate and up-to-date information to callers/individuals accordingly.
• Collect accurate data about calls and callers with proper record keeping.
• Monitor and manage the company’s customer service/ticketing platform, ensuring timely handling of app bugs and support requests.
• Supported by the in-house clinical team in administrative processes and psychological case management.

Engagement Arrangement:

• This is a 1-year contract position, automatically renewable.
• Working hours: Monday to Thursday, 6AM - 6PM
• Public holidays: You are required to work on public holidays that fall on your shift, compensated at 2x the usual shift rate
• Mode: Fully remote
• Compensation: RM3318/ month (non-negotiable as calculated based on shift rate)
• Start date: Immediately or with 1-week's notice

Requirements

• Preferably have a degree qualification in any field.
• Fluent in English, Malay, Mandarin and Cantonese.
• Must be punctual, reliable and able to work varying shifts.
• Have sufficient digital and computer literacy and a meticulous record keeper.

• Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality
• Open to learning; committed and motivated to learn and improve.
• Fresh graduates are encouraged to apply. This is an entry-level role.

Benefits

• Opportunity to make a positive impact and save lives
• Work in a leading mental health tech company in SEA
• Partner with us to make mental healthcare accessible to all