Position Purpose:

This position is responsible for the overall strategic management and development of the Service & Parts department, in all aspects of operations in order to provide customers with the highest standard of service availability nationally.

KEY DUTIES AND RESPONSIBILITIES:

• Work with General Manager and Regional Company Manager to develop the Company's Annual Strategic Plans and budgets.

• Manages short and long-term objectives to ensure achievement of established targets
• Maintains agreed profit margins
• Prepares annual departmental budget
• Ensures that all customer complaints regarding repairs, installation and commissioning of equipment are responded to and resolved
• Reviews the processes regarding repair service to increase efficiency and overall customer satisfaction.
• Manages prompt and efficient after sales service to customers for all locations
• Liaises with the General Manager and Sales Manager on issues related to service and parts internally and at the dealer level.
• Ensures the availability of the required tooling in proper working conditions to execute customer repairs at all times
• Maintains a digital library of repair manual
• Implements and monitors policies for demos/customer handovers and workshop
• Ensures that the service department maintains safety and health standards according to Company Policies

·         Manage stock levels to ensure stock is available for all service jobs as well as external customers

• Stock Orders - Knowledgeable on the parts inventory control systems to ensure that calculations for order points and order quantities are performed properly and in compliance with the goals of the dealership
• Inventory reporting - Creates and maintains all inventory reporting covering, Service levels and turnover, Stock order purchase ratios, Inventory   nonstock to stock and stock to non-stock transitions

Requirements

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in related field.
• A minimum of five (5) years experience in similar field, with at least three (3) years at a managerial level.
• Proficient in Microsoft Office applications.

SKILLS

• Strong leadership skills.
• Results oriented.
• Team builder
• Excellent numerical and analytical skills.
• Excellent communication and negotiation skills.
• Excellent presentation skills.
• The ability to motivate and direct others.