About the role
Pattern
Import/Export & Customs Compliance Analyst
Key Responsibilities:
Import/Export Operations Oversight: Manage end-to-end import and export processes including coordination of international shipments, documentation preparation, booking freight, and resolving shipping exceptions.
Customs Management: Prepare and review customs documentation (commercial invoices, packing lists, certificates of origin, etc.) to ensure accuracy and compliance with U.S. and international customs regulations. Liaise with customs brokers, government agencies, and logistics partners as needed.
Regulatory Compliance: Monitor and interpret import/export laws, regulations (e.g., HTS, EAR, ITAR), and sanctioned party lists. Ensure company operations meet all trade compliance requirements and maintain proper transaction records.
Process Improvement: Identify, recommend, and implement improvements in import/export and customs clearance workflows to increase efficiency, accuracy, and compliance.
Partner & Vendor Coordination: Act as primary contact for international freight forwarders, customs brokers, and regulatory agencies. Provide guidance to internal teams regarding shipping requirements, document preparation, and transportation timelines.
Audit & Risk Management: Support and/or lead periodic audits of import/export files, customs entries, and compliance records. Investigate and resolve discrepancies, supporting corrective and preventive actions.
Training & Cross-Functional Support: Serve as a subject matter expert for the organization on international trade, customs, and compliance topics. Deliver training and updates for relevant teams and stakeholders as requirements or regulations evolve.
Qualifications:
Education & Experience:
Bachelor’s degree in International Business, Supply Chain, Logistics, or a related field.
3+ years of experience managing import/export operations, customs documentation, and international compliance—preferably in a distribution, retail, or eCommerce environment.
Familiarity with U.S. Customs regulations, Incoterms, tariffs/duties, and international freight documentation. Experience with customs brokerage or freight forwarding is highly desirable.
Key Skills:
Detail-oriented with strong organizational, analytical, and problem-solving skills.
Advanced written and verbal communication skills for cross-functional and cross-border collaboration.
Ability to research, interpret, and apply complex regulatory information.
Proficient in Excel/Google Sheets; experience with trade compliance or ERP systems is a plus.
Strong initiative, accountability, and adaptability in a dynamic environment.
Relevant certifications (e.g., Certified Customs Specialist, CUSECO) are a plus but not required.
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